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6 Reviews & Complaints

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Terrible Product and Refusal to Give Refunds
Posted by Ccook1 on 08/24/2012
What I ordered and what I got
What I ordered and what I got
CHINA -- They have a very nice site and give you many choices of wigs you think you can get. It doesn't matter what style or color you choose, you get a poorly made, haphazard, uneven choppy wig of whatever color they feel like sending. When you try to get resolution, they tell you what a great price you got and how it was made just for your order.

I sent photos comparing what I ordered with what I got. They claimed nothing was wrong with it. The best they would do was refund $10 (I paid $118). Complete refusal to acknowledge the problem. It took a month of back and forth complaints. Luckily I paid with PayPal who said they are very well acquainted with these people and their practices.

It's a great racket.
Throwing something together and charging $118 for it and closing the complaint by refunding $10. I doubt they have ever made a wig that was acceptable. I have never dealt with anyone with such a blatant disregard of business ethics.

There really should be a way of stopping people like this.
I suppose complaining and spreading the word is the best I can do.
     
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Posted by klad on 2012-08-30:
I have a similar problem with the wig I received from wigsbuy.com. The difference in colour is even more obvious. We ordered a curly, blond-grey wig and received a straight brown/orange wig. Sorry I can not find out how to post my pictures here. No (partial) refund has been offered, they are in complete denial.

I have also filed a complaint with PayPal. Hopefully they will not only award me a full refund but also ban this company from further doing business through PayPal. At first I thought it was incompetence, now it looks more like intentionally scamming unsuspecting buyers. They really must be stopped.
Posted by MarineDiva on 2012-09-08:
I am having the same problem and I am beyond pissed off. I sent $300.27 for two wigs. One was suppose to be a short, straight, dark brown wig. I got a short, straight, blonde wigs and the the lace was some kind of white mesh cloth. The second wig was suppose to be med-lengeth, wavy and dark brown. It was everything but dark brown. IT WAS BROWN AND RED. It took forever for them to ship it and they were both too big. the last email I received stated, "In this case we strongly advise you to put on the wig and get a overall effect. We know you'll love it when you look at yourself in the mirror. The price of the wig is super, and the wearing effect is just amazing." When i read that email I went crazy. Thank you so much for posting your review.
Posted by R M on 2012-10-01:
I to received a product that was equally as bad as what you received and nothing like advertised with the same sort of NON customer service. They said the product could not be disputed and would not help until i fild a complaint with the (pay Pal) credit card company, thay then tried to help a little but requested it be send back however fill in false customs declarations regarding the price which i would not do. Still not resolved. DO NOT BUY FROM THIS COMPANY
Posted by J S on 2012-10-06:
The wig I ordered was very attractive in the picture and the Item# was 01944563
The wig I received resembled Item #01944705 but looked worse than the photo on their website. The color was suppose to be blonde not white. Style and color looks similar to photo posted above. Have tried to file dispute with company but received message "This order cannot be disputed."
I also paid through paypal and at this point do not feel like wasting any more if my time. Have been dealing with company for well over a month. I have other things to do with my time. I guess a lot of people feel like me because this company is still doing business. I did suggest to paypal that they find some way to alert people who are just starting to deal with this company. It is evident that the common consumer can't do it. The headache is not worth what this company puts the consumer through. My complaint witb paypal is still not resolved either. DO NOT BUY FROM THIS COMPANY
Posted by Shirley R. on 2012-10-30:
The same thing happened to me when I ordered a wig from these people. What I got didn't look anything like the one I ordered, it was just a big head of hair with no style. I'm not sure if it is even human hair. I'm very dissatified and it would be too difficult to try and send back.
Posted by Vanessa S on 2012-11-27:
OMG..they wrote the same thing to me "In this case we strongly advise you to put on the wig and get a overall effect. We know you'll love it when you look at yourself in the mirror. The price of the wig is super, and the wearing effect is just amazing." What a bunch of crap. I usually do my research before I buy something for a company I am not familiar with buy I got caught up in the PRICE and the Pictures. I order a long WIG.. a 26 inch LONG Wig I got a 14 inch WIG. I took a PICTURE of it and sent it and they said it looked like it was the product that I ordered. I was infuriated. They REFUSE to give me their RETURN ADDRESS so ONCE I GET it I will POST all over the INTERNET. I wish this business would be shut down. I been dealing with these people for about 3 weeks now. YES PLEASE DO NOT BUY FROM THIS COMPANY and lets work on getting this COMPANY shut.
Posted by N.M on 2012-12-01:
I can relate to every thing that has been said. I ordered hair extensions that were advertised as virgin Brazillian hair. What I got was plastic synthetic hair. I have sent countless emails and they are refusing to offer money back. On top of all this I was also billed with fed ex invoice for customs payment. DO NOT BUY FROM THIS COMPANY THEY ARE FRAIDSTERS!!!

I intend to try and contact the Chinese consumer protection commission to see of I can get my money back. I payed £140 for plastic hair that is probably worth £20. THEY NEED TO NE STOPPED!
Posted by JEAN.B on 2012-12-08:
Exactly the same situation 183.$ plus taxes and duty 68.$ Lets put pressure on PAYPALL so they
stop douing business with this company.Rene Paley
is the registered person for the domain WIGSBUY
It is related to TIDEBUY.com
Posted by Marian from the netherlands on 2012-12-26:
Bad Customer Experience
This is concerning Wigsbuy.

End of September I ordered 2 wigs at Wigsbuy's.
I waited over 2 month before the first wig was sent to me. I emailed Customer Device several times and every time I got a message telling me to be patient. Not quite the color I expected but it was acceptable.
The second one I finally got on the 21th of December after again a lot of emailing asking why it took so long manufacturing the wig.
(I told them that nowadays one can build a house in about 2 1/2 month)

I opened the package and the wig that was in it had no resemblance at all with the model I ordered and instead of a blond mixture I ordered it looked reddish.
It even was badly cut !
I emailed again with Customer Service Department of Wigsbuy to complain about this matter and asked for a return label to be able to send it back.

I hereby quote the email I did get from Wigsbuy:

-quote-
Dear Marian,

We're indeed sorry to hear that you are not pleased with the wig.

And we'll do our best to compensate you if there was something wrong with the wig due to our fault.

Here we need your help to send us CLEAR photos of the wig with the problem you mentioned, such as the wrong size, wrong color and so on.(if it's a color problem, please close the flashlight when taking the pics)

We will investigate such an issue as soon as possible after we receive yours photos and will contact you to solve it.

Again, we apologize for any inconvenience that we have caused to you. Your kind understanding and patience will be greatly appreciated!

Thanks and best regards

Matt

Customer Service Department
Email:service@wigsbuy.com

-unquote-

I did send pictures and included a picture of the model from their site to show them that it had no resemblence at all with the wig I ordered.

This was the answer of Wigsbuy
Posted by Heidi on 2013-01-25:
I had the same experience! Their website is a complete scam! Even the Paypal link is fraudulent. The product you receive after about a month, is a sewn together thin wig with seams that show through and the worst quality I've ever seen! I wouldn't even pay $5 for one of their wigs. Don't buy anything through Wigsbuy.com . It's a complete scam!
Posted by Sandra on 2013-01-29:
Well I am sorry to here about your complaints..I have now ordered my 3rd wig from this site and I have never been more satisfied with the service and the quality of their wigs. I get the exact wig I ordered and color...
Posted by Diana on 2013-02-10:
Last week I ordered a wig from Wigsbuy...It is in the process of being made....Now,after all of the negative feedback from this company,I wish I could cancel my order...I too went with Paypal,I went to my Paypal account,there is nothing there about any transaction....
Posted by Dornita on 2013-02-22:
I just ordered from them. I came upon this site after trying to find a phone number because they did not answer my e-mail, now I am horrified and think I am going to go through my bank to stop payment.

Good luck to us all.
Posted by Samone on 2013-04-27:
I thank you ALL for sharing your experience. I wanted to do some research before I ordered from this company. I'm sorry for all of your hardships but you've saved me
Posted by anya on 2013-04-28:
i bought a wig 150$ i lost my hair because a medical problem
i was desperate
i recieve the wig horrible horrible, all the cut the color ... i cry every day cause i don t have money to buy another

i contact them they answer me
Posted by Patti Arrigoni on 2013-05-02:
I ordered a wig from them on April 19, 2013..cancelled it the same day and they never responded to any of my emails until several days later... I paid with a PayPal extras MasterCard and immediately disputed the charge and wigsbuy has never sent the presumably horrible wig nor have credited my account.. I also closed that credit card account and received a new account number and card....PLEASE DO NOT OrDer from these scammers!!!
Posted by Shantelle on 2013-05-11:
I ordered a wig and paid $40. The wig I ordered was dark brown with blond highlights. The wig I received was strawberry blond and nothing like the wig I ordered. To their credit the size was a perfect fit. I shipped it back and am asking for refund but don't anticipate a response. Buyers BEWARE! This company should not be allowed to do business.
Posted by Diann on 2013-05-30:
not a good company to do business with.ll of the above happen to me








not



a good company












not a good company to do business with all of the above happen to me haven't receive my wig yet.





Posted by Keiko on 2013-06-07:
I am a wig wearer of many years. I recognize the pictures on wigsbuy.com's site from other manufacturers web sites. The wigs in the pictures are NOT HUMAN HAIR. Human hair doesn't look like that. The wigs they show are synthetic. High quality synthetic which comes already styled and is easy to maintain.

Wigsbuy.com is clearly a fraudulent business. Duplicate reviews, stolen pictures, misrepresentations.

Ladies, there are reputable sites online. Please do your research. Find one with real photos from real customers. Please. Don't be fooled or discouraged by these scammers.
Posted by Marian on 2013-06-11:
Definitely a fraudulent business. Wig only good for Halloween costume. Lots over $125. Live and learn!!!!
Posted by Hannah on 2013-06-22:
I whish I found this page earlier. The first two wigs they sendt me was nice like picture on their site. Then I orderd a $220 dark blond wig. Top half was nice blond botton half was strong yellow like someone spilled paint on it. I also bought a red $284 wig, this was instead strong orange awfull coloring.

I try to complain resulting in an endless back and forward cycle asking me for more and more pictures of proof.
Posted by Sandra Pearson on 2013-08-26:
Thank all of you for your comments on this site,This would have been my first time ordering a wig on line, something told me to read the reviews.I will stay far away from this company.
Posted by lily on 2013-09-26:
lost 358.00 never got my product I have left numerous messages They never get back to you Also beware they have many other websites with different names including Canada and uk this is a horrible company and I can't believe they get away with literally stealing consumers money....DO NOT ORDER FROM WIGSBUY AND PLEASE CHECK OTHER SITES EG
Posted by Jenni on 2013-11-26:
I had all intentions of purchasing a human hair long wig , from WIGSBUY however after reading the above feedback , there is no way I shall be doing so !!!!
Posted by Marvin on 2013-12-10:
DON'T DO IT!!!! Worst hair I have ever seen!! I paid over $400 plus rush fee and the color I got was orange, WTF?! I asked for dark brown, how in god's name did it go from brown to orange?? And who the heck wears orange hair, I don't want to look like an orangutan!!! I am not a monkey, this is absolutely ridiculous. I also had mine customized to my exact measurements and the wig was too damn small, it didn't fit my head. What are these people thinking when making the wig, they obviously don't give a crap and want to rush it to make their buck and put in poor work. I am so upset, it's maddening. DO NOT BUY FROM WIGSBUY EVERR!! It'll save you from being angry and upset like me and all the $$$$ just went down the toilet.
Posted by Lillian on 2014-01-17:
I payed over 1,500 dollars for wigs, and got gray hair, instead of brown hight lights. how do we find wigs in USA
Posted by rachel on 2014-03-19:
...i have had the same experience as above.I am a cancer patient receiving chemo and i NEED the wig.I finally received my wig,the color was a tad dark but acceptable,the size,however,was not...i ordered "average"and it is way too big at the back.....looks like a pouch!!got same crap about photos etc.which i sent,then was told that the wig looks fine and i should style it with hairSpray-what???complete joke!they disgust me,terrible english in their replies,full of rubbish.....how do i try to get my money back from Paypal??i have just replied to the company saying,no i insist on a return-will be interested to see what they try and throw at me next...i shall be mentioning their name on the BCC webiste and 2 other cancer forums i am a member of.......
Posted by Rosemarie Baber on 2014-04-11:
That company is cheating people out of their money and need to be stopped, I myself didn't liked to be cheated and let them know that they where fraudulent , and if they wouldn't refund my money, they're in for a fight!
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Beautiful Pics on Their Site but the Final Product Has No Resemblance at All With the One You Ordered!
Posted by Staycleanbv on 12/26/2012
HONG KONG/CHINA -- Bad Customer Experience
This is concerning Wigsbuy.

End of September I ordered 2 wigs at Wigsbuy's.
I waited over 2 month before the first wig was sent to me. I emailed Customer Device several times and every time I got a message telling me to be patient. Not quite the color and model I expected but it was acceptable.
The second one I finally got on the 21th of December after again a lot of emailing asking why it took so long manufacturing the wig.
(I told them that nowadays one can build a house in about 2 1/2 month)

I opened the package and the wig that was in it had no resemblance at all with the model I ordered and instead of a blond mixture I ordered it looked reddish.
It even was badly cut !
I emailed again with Customer Service Department of Wigsbuy to complain about this matter and asked for a return label to be able to send it back.

I hereby quote the email I did get from Wigsbuy:

-quote-
Dear Marian,

We're indeed sorry to hear that you are not pleased with the wig.

And we'll do our best to compensate you if there was something wrong with the wig due to our fault.

Here we need your help to send us CLEAR photos of the wig with the problem you mentioned, such as the wrong size, wrong color and so on.(if it's a color problem, please close the flashlight when taking the pics)

We will investigate such an issue as soon as possible after we receive yours photos and will contact you to solve it.

Again, we apologize for any inconvenience that we have caused to you. Your kind understanding and patience will be greatly appreciated!

Thanks and best regards

Matt

Customer Service Department
Email:service@wigsbuy.com

-unquote-

I did send pictures and included a picture of the model from their site to show them that it had no resemblance at all with the wig I ordered.

This was the answer of Wigsbuy;

-quote-

Dear Marian,

Thanks for your concern about your order and sincerely sorry for all the inconvenience we may have caused to you.

We're indeed sorry for your complaint.

But please note that the wig was packed with plastic bag, so the hairstyle could be changed easily during the transportation, we sincerely hope you can make it into the one in the picture on our website.

And as the hair length, I think you could put it on and try. Thank you for your understanding.

Besides, please note the low price of the wig, which can be compared with the same wig sold expensively in your local market, don't you think you have saved a lot but got really nice wig? we sincerely appreciate that you can show us more understanding and kindly keep the wig.

If you have any other questions, please feel free to contact us. We will try our best to help you out as soon as possible, thank you.

Best regards

Matt

Customer Service Department
Email:service@wigsbuy.com

-unquote-

Conclusion :

Wigsbuy advertises with numerous models which all look beautiful and are offering high discounts to make you wish to get one.
However none of the wigs is in stock, as they say, all are manufactured when ordered.
And because the price is low you don't have to aspect to get what you want and you have to do the haircut yourself to make it the one that was on their website!

Warning:
I don't recommend anybody to buy a wig from Wigsbuy!!!!
     
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Posted by DebtorBasher on 2012-12-26:
Really? Are they kidding? The hairstyle changes in a plastic bag and they hope YOU can make it look like the picture!!!! WOW!
Posted by At Your Service on 2012-12-27:
I don't know that I'd want to purchase any type of a wig or hair piece mail order and expect it to be something I'd feel comfortable with wearing out.
Posted by really helped me! on 2013-01-09:
thanks for sharing i was so close to buying 3 wigs from them. i would have wasted alot of my money. thanks so much for warning us of these Asians. im truely sorry u had to deal with them :-(
Posted by Scooter on 2013-02-02:
I bought a wig off wigsbuy and it is nothing like the pics online, can't even style it, the cut looks like a kid got to it with scissors. sent them photos and they insist i should be lucky to have such a beautiful wig handmade for me. they are truly rip off!!!I am not happy!!!!
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The Wig Has a Big Manufacturing Problem and They Said That the Wig Is Ok
Posted by Vaiata on 07/12/2013
Manufacturing fault at the top of the wig
Manufacturing fault at the top of the wig
CHINA -- I bought a wig from Wigsbuy.com and the wig that I received on July 2 th 2013 has an important manufacturing fault at the top of the wig.

I sent them the pictures, but they have the nerve to tell me that the wig was OK. Sorry, for my bad English, I speak French usually. I already sent the wig back to them with Canadian Post and it cost me $25.00 cad.

Please tell me WHAT can I do to get my money back ? I paid $121.99 us... it's a lot of money... I'm not working and I need my money back. And where can I lodge a legal complaint against the WIGSBUY.COM ? We have to stop them!

Thank you for your helping me, I appreciate a lot.
     
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Posted by Soaring Consumer on 2013-07-12:
Contact your credit card company and dispute the charge.
Posted by Stephanie on 2013-08-09:
I wish I would of researched before I ordered from wigsbuy
I guess I just threw out cash. Upset cause I live on Ssi which is a tiny income.
I purchased the wig through PayPal but from what I'm reading I still won't get my money.
I knew those prices were to good to be true ! Why would PayPal let their customers get ripped off? I just emailed PayPal to ask them that too!
I purchased a wig few weeks ago from Paula young and it was a horrible wig too! Style ,cut,color was nothing like pic. But hopefully I will get some refund from them.
Good luck ladies!
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Horrible Customer Service & Shipping Experience
Posted by Mke_alph on 01/23/2012
MT KISCO, NEW YORK -- We have been long-time customers of the Wine Enthusiast ("WE")catalog/website, however our recent purchase of a $3,499 N'FINITY 340 Wine Cellar was a Shipping and Customer Service disaster: Ordered 11/28/11; WE-contracted delivery company arrived at my home 12/6/11 with one 18-bottle fridge (not the two 170-bottle fridges which comprise the 340-bottle total capacity unit we ordered) because barcoded address labels were switched in shipping process; WE Customer Care did not follow-up on either of my calls regarding the error; after numerous follow-up calls to 2 shipping companies my two 170-bottle units were located and delivered 12/16/11; BOTH units arrived damaged (door locks engaged on both which required WE Customer Care instruction to resolve; lock on 1 completely broken; door on other visibly damaged inside and out; grills did not fit properly on either); WE Customer Care representative Sal said WE’s failure to return calls on my previous shipping inquiries was due to high holiday call volume, but assured quick resolution to problem and a replacement door for the unit with the most severe damage; so we loaded up the fridges with wine only to be informed 10 days later (12/26/11) that WE would be replacing the entire unit with the damaged door…so we had to unload the severely damaged 170-bottle unit; the replacement unit was finally delivered 1/9/12 but the delivery company did not have an order to take the damaged fridge (an issue which I pointed out to WE representative Sal on 1/5/12 allowing plenty of time to have this corrected, but it was not); today is 1/23/12 and supposedly the same company which delivered the replacement unit on 1/9/12 will finally be picking up the damaged fridge. Our compensation from WE was a $200 cash refund…clearly inadequate for 2 months of dealing with this order, 16 hours of missed work due to the “delivery/pick-up windows” assigned by the home delivery services, and innumerous follow-up phone calls and emails I had to make to move everything toward resolution when WE dropped the ball over and over again. An additional $200 of compensation has recently been requested in a filing with the BBB of New York.
     
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Poor Customer Service & Product Offerings
Posted by Barracuda on 03/11/2010
I purchased this shooter set as a gift. It took 3 weeks for the product to arrive and when it was received, we did not like the quality of the product, so we shipped it back, incurring the cost to ship it back in addition to incurring the cost to have it shipped to us.

When we contacted customer service to inquire about the credit that we should have on the return of the product, customer service at Wine Enthusiast claimed that they had not received it, although, the shipment confirmation confirmed that it was delivered and received by Wine Enthusiast. After a lot of frustration and going back and forth with customer service, they were finally able to confirm that they did receive the returned product. However, at this time, they were being completely rude and unprofessional with me over the phone. So, instead of using the credit to purchase something else, I asked for a full refund.

They refunded the amount of the product itself, $29.95, but refused to refund the cost of shipping it to me, even though I had to incur the cost of shipping it back to them. The entire cost of shipping it both ways, amounted to nearly the cost of the product itself. I have no problem with paying for shipping both ways for a product that I purchased. However, Wine Enthusiast obviously has a mark-up in their shipping costs and that's where I have a problem. In my job, I ship things all the time, so I have a very good idea of shipping fees and the time it takes for a product to ship based on the amount paid and the weight of the piece. So, the time it took for this product to ship to me (3 weeks) at the cost they charged me does not jive. At the price they charged to ship it to me, I should have received it within 1 week or 1-1/2 weeks, but not 3 weeks.

Secondly, because of the poor customer service experience that I received, they should have refunded me the entire amount to keep me satisfied. I was going to use the credit to purchase another product, but after receiving the rude experience, I wanted nothing more than a full refund. After this horrendous experience that I received, it is doubtful that I will ever purchase a product from their company again, yes, over a $29.95 product. If this is how they treat their customers over a very inexpensive product, how do they treat their customers who purchase a more expensive product such as a wine decanter or wine refrigerator. I certainly don't want to find out!
     
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Poor Customer Service
Posted by JRingler on 12/22/2006
Original Review:
I am extremely disappointed with The Wine Enthusiast. Although their magazine is ok, their products are overpriced, and their customer service is horrendous. Recently, I was on hold for 50 minutes before I hung up; I never actually got through to anyone. Below is a paragraph from a letter I sent them regarding their latest debacle with me:
"On December 10 I ordered a special gift for my husband, expecting it to take some extra time to be delivered since I chose to ship it by UPS ground. When December 18 rolled around and I had not yet received an email notifying me of the status of my order, I checked it online. It still had not been shipped. I immediately emailed customer service stating my concern. I received the automated response email assuring me that I would receive a reply to my email within 24 hours. Well, two days later I had still had not heard anything. So, I checked my account again to see what was going on. Apparently, my package had been shipped on December 18. I followed the tracking number to see the shipping status, and, apparently, UPS had not received any account information until December 18.

Coincidence? I think not."

I am not going to renew my subscription or deal with this company and its associates anymore. If you have any respect for the consumer, you'll do the same. They have obviously compromised customer service for money.

Update:
The Senior Director of Operations called me and apologized profusely for my maltreatment. They are handling the incompetence of their Customer Service reps, and have reordered my product free of charge (and are sending it by FedEx, since I am boycotting UPS). So, I'll give them one more point.

     
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Posted by Anonymous on 2006-12-23:
Jringler although I know people really get into this WINE thing which I don’t think to much of, you are definitely right about these people and there customer service. I hope you have a Marry Christmas anyway!
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