Winn-Dixie Stores

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2.2 out of 5, based on 22 ratings and
77 reviews & complaints.

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Why Winn-Dixie Sucks
Posted by on
FLORIDA -- Hi I have been reading a lot of peoples reviews on here and decided that I would really break it down for the consumers that issue the complaints about Winn-Dixie. First off I would like to say that I am a former employee of Winn-Dixie and because of the way I was let go I don't have very much respect for the company in general. But, on that note from a true inside perspective I would like to say that the real problem with the company would have to be more so the consumers, that constantly complain about customer service. Every time someone complains about the lack of customer service on here or any other review site, management lets go a hard worker for a not so hard worker that enjoys talking to customers more than actually performing the very demanding, strenuous work tasks involved with the grocery retail business. In doing this the result is less production and more of the how do you do's and may I help you's. The problem with this is that if you are not able to sustain a certain level of production, overall quality and workmanship suffers especially with the harder workers that are left to deal with the not so hard workers. A lot of people think that because you stand in a air conditioned environment that your job is easier than other jobs. This is definitely not the case. The people that work at this company are for the most part non glorified athletes, that do not by any means get the credit they deserve.

When I say this I'm not talking about the part timers I'm talking about the full time employees that are there day in and day out working relentlessly to maintain a level of stock on in dry grocery dairies and frozen food Departments (The Hardest Working Departments). Now lets face it if most of you consumers could throw 60 + pieces of the cans isle per hour in dry grocery up to 300-400 pieces in a 4-5 hour time span, Throw 2-3 2000lb pallets of ice per day plus 300-500 cases of frozen stock in one 8 hour day plus file necessary paper work, or load 4 2000lb pallets of milk alone in to a dairy cooler plus the 300 plus pieces it takes to fill the dairy shelves in one 8 hour day, you would be doing it your self. Very apparently this is not the case. Within the company currently this is the major problem there is a inside battle going on between the people that believe that it all about hard work and the people that think it's all about how good you schmooze the consumer.

Fortunately kissing the consumers but keeps you guys off there buts for customer service reasons, but not for keeping the items you want on the shelves. Now with an currently undermanned grocery environment that Winn-Dixie has to deal with it has to really be more about the hard worker then the schmoozer, because lets face it if we go out of our way to constantly ask you how you are doing and see if you need anything we will not get enough done on the production level and you the consumer will complain about your items not being there. Not to mention the fact that most people will go out of there way to complain rather than compliment. You the consumer would have to realize this before the company can do better. When your in the store and you see a hard working stocker doing his job and he does not notice you this is most likely because he is on a designated time frame set forth by his superior not because he does not care. If you were to actually ask the stocker or associate wile they are engraved in there work they will almost always try to answer your question timely and efficiently, but if you simply stare at them they don't have eyes in the back of there head nor are they siecic, or they may realize that you are staring and don't want to slow themselves within there designated time frame. Potentially losing there job over not meeting production standards in a very demanding environment.

It's nothing personal toward you the consumer. But like I stated above if you ask they will most likely have an answer. Now after stating all of what I have above and seeing the common complaints about management and there lax behaviour, I would like to point something else out before I depart. In my personal opinion I would have to say that the reason for the lax behavior among the half of the stores management teams out there, at least in the county I reside in is because of a decrease in pay out all over the board. forced turnover has created a lower payout for management with only younger men and women seeing the pay as good pay. This breeds room for young less experienced people that have less life experience to mishandle management decisions that would be better implemented by someone of an older age with kids and responsibilities and such of their own. The current half of the company's misguided management that are the schmoozers are following company guidelines to strictly and not using enough of their own judgment.

This I believe stems from customer complaints that are mistreated by the schmoozers because of hard workers being traded for but kissers. The overall demands of the schmoozers to the employee base has caused a decrease in production and an increase in the how do you do's and how may I help you's, that the company currently has little time for unless asked. Thank you for your time and please really think about this one because if we all start analyzing the butt kisser as the hard workers because there always there to talk to as the one that deserves the most credit ware will the rest of the losing company's threw out America be soon. Hard work is the back bone of America not how good we rub each other. And also remember in a perfect world maybee you could get both but in the world of reality you usually cannot.

Take Publix for instance store nearly is over maned to provide you with the level of workmanship they deliver but at the same time Publix is stationed next to an old fart home wile they capitalize off of the elderly, retirement's offering high priced convenience items wile targeting 55+'s. How honest is that. Just Food For Thought.
     
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Anonymous on 05/03/2011:
I love my local Winn Dixie. The associates there are able to keep everything very well stocked, and maintain a high level of customer service at the same time.

That's why I keep going back...for the friendly and helpful service. They go out of their way to get to know and help their customers.
Inat on 05/03/2011:
I don't have WD or Publix where I live. But when I travel south, I encounter both and prefer WD over Publix. Publix reminds me of Walmart supercenter whereas WD reminds me of a nice and clean Giant Eagle
paula on 07/23/2013:
I DO NOT LIKE ANY STORE THAT REQUIRES A CARD OR MEMBERSHIP TO SUGGEST THAT YOU SAVE MONEY.. THEY DOUBLE THE PRICE AND SAY IT IS ON SALE.. WAKE UP PEOPLE.. THE MICKEY MOUSE CLUB DAYS HAS PASSED..IF THE STORE DID NOT PAY SO MUCH FOR UNNECESSARY CARDS AND PROMOTIONS --THEY COULD ACTUALLY LOWER THEIR PRICES... GAS PERKS ? BUY SOMETHING FOR 40% MORE THAN MOST PLACES JUST TO GET A FEW CENTS OFF YOUR FUEL ?.. IT IS LIKE DRIVING A HUNDRED MILES TO GET GAS BECAUSE IT IS 2 CENTS A GAL. LESS OVER THERE ... WINN-DIXIE DOES NOT THINK THEIR CUSTOMERS ARE STUPID--SALES SHOW THAT THEY ARE STUPID.. I LAUGH AT THEIR ADS.. SAVE $7.99 WHEN BUYING A POUND OF CHICKEN AND GET ONE FREE ? YOU JUST PAID $4.00 A POUND FOR CHICKEN... READ THEIR ADS PEOPLE AND USE YOUR NOODLE--NOT ONE OUT OF THE BOX THAT YOU BOUGHT THERE.. LOL
Susie on 08/27/2013:
I have finally moved to Florida after being a "snowbird " for years My first experience with the price of food at Publix was FRIGHTNING. I almost fainted dead away. So I go over to Winn Dixie and pay about as much as I would in Eastern New England and I am very very happy about that. Customer service? have no idea. They're all nice to me...and I love the selections AND the prices. WD all the way for me!!!!
Jennifer j. on 09/15/2013:
If you are middle class income, Winn Dixie is not for you. Very offensive prices for everything. No bargains at Winn dixie
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A Shopping Cart Accident at Winn-Dixie
Posted by on
I had entered the Winn Dixie Store, and as I was standing facing the shopping carts trying to pull one lose that was stuck together. The next thing I knew, the employee had entered the door with a load of shopping carts..approx. 10-15, and rammed them into my back, as though he was trying to ram the shopping carts into the other ones. I started yelling STOP, and fell to the floor, my head and my backside hit the brick wall, injuring my neck, shoulders, spinal area, mid section of my back, and the lower part of my back down to my buttocks. As the employee continued pushing the shopping carts as I laid on the floor screaming in pain.

The employee walked over and looke down at me and said I am sorry and walked away.

A customer asked the employee as he boldly walked away, asked is that all he is going to say is I am sorry. Can't you at least help the lady up or check and see if she is OK.

The employee kept walking and said out loud, "I said I am sorry".

As I laid there for a few minutes, a couple of Winn Dixie employees finally came over and asked if I was OK, and ask if I can get up. I told them to wait a minute, that I was in severe pain.

Two female employees helped me get up, and a few minutes later, the store assistant manager by the name of Chris came over. He ask if I was OK, and I told him NO. He ask if I wanted him to call EMS. I told him to wait, please, it was embarrassing enough that that horrific accident is now causing a scene. Several witness tried to explain to the manager what had happen, but Chris wasn't trying to hear them. He said OK, and sent them on their way. He did not write their names down or anything.

After a few minutes had gone by. Chris ask that he take me to the office. I tried to go, but felt faint, so he found a chair and I sat there until EMS arrived.

I ask Chris if he is going to do an incident report. He found a yellow writing pad, and wrote my name and cell phone number down. He did not write the incident as it occurred. I ask Chris to write the report so that I can get a copy of the report.

Chris told me that someone from Risk Management will contact me within 48 hrs.

The EMS arrived and I was taken to Dr. Phillips emergency room. Because, Winn Dixie was hesitant about taking care of the emergency room treatment. The staff in the emergency room treated me like crap. After the x-rays were taken. I was released...

I phoned Chris at Winn Dixie and ask if he would cover the cab far for me to get back to my vehicle. He told me that once he wrote the report, that it was out of his hands, and I had to wait for Risk Management to contact me. I then ask, if I can get my prescriptions filled at Winn Dixie, he told me that he could not authorize anything. I am beyond myself.

Today, I heard from Winn Dixie's claims department, and I was informed that Winn Dixie will not authorize any medical treatments.

And, I was told by one of the witness, that an employee in the deli was very upset because the accident in their store caused them from receiving the store's $3,500 bonus.

The employee was more concerned about their bonus than my accident in their store caused by "their" employee.

     
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GenuineNerd on 09/20/2011:
"Sorry" is not enough in this case. If the management at that Winn-Dixie store is unable to acknowledge that you were injured by a shopping cart wrangler's negligence, you should contact a lawyer. Saying "I'm sorry" and walking away is not the way for this to be handled-at least he could try to get some help for you at the very least.
bored_housewife54 on 09/20/2011:
I hope you have retained the services of a good compensation lawyer. If you have limited funds there's plenty of REPUTABLE firms that won't charge unless they win. You should also put a few small ads in local media publications for the witnesses to make themselves known to you.

It is possible that these ads alone may prompt WD to reconsider their stance in order to avoid what appears to be a pretty simple case of total negligence on their part!
trmn8r on 09/20/2011:
What was the finding of the hospital examination? That would be instrumental in pursuing legal action, I would imagine.
Skye on 09/20/2011:
What a terrible ordeal. I'm sorry this happened to you.

You need to contact a personal injury lawyer, and they all work on contingency. NO money up front. You need someone to fight for you, with getting medical bills paid, and this is something you should not have to do yourself.

Stop all contact with Winn Dixie, and call your local bar association to find a personal injury lawyer.

Good luck, because you deserve to have been treated with kindness and respect, and now they will ignore you, all together. But they cannot ignore your lawyer.
Venice09 on 09/20/2011:
That was horrendous treatment. Even if you have no permanent damage, the pain and suffering you already endured is enough to warrant a lawsuit if they are going to ignore you. A simple letter from an attorney is sometimes enough to light a fire under someone. Hopefully, that's all it will take in your case.
At Your Service on 09/20/2011:
trmn8r is spot on once again. What was the finding of the medical examination?
Alain on 09/20/2011:
In complete agreement with everyone above. (and below, as well)
Old Timer on 09/20/2011:
This is an ambulance chasing attorneys dream case. I hope the OP goes after Winn Dixie if for nothing else pain and suffering. Winn Dixie is trying their best to sweep this under the rug, don't let them. If you have a case, pursue it.
Skye on 09/20/2011:
I don't think the op is looking for a windfall, I don't get that impression. Whatever her medical issues are from this incident, it's their responsibility. She was an innocent victim, and pretending nothing happened to her is wrong.

What happened to her is bad enough, and it could happen to anyone of us, and it's wrong how as OT says, they are trying to sweep it under the rug.

She deserves to have her medical bills paid, because their employee hurt her, and this expense should not have to come out of her pocket.



I wish her the best, because it's just wrong how they've been treating her.
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Winn Dixie
Posted by on
PINELLAS COUNTY, FLORIDA -- I have been working for Winn Dixie for three years and have been a customer service lead for almost a year of it. My position is one of the managers. I have to say that my store and some others that I have been to in the pinellas county area are really clean. We also focus in on our customer service and freshness policy. Our managers work hard to make sure we are the best. We have special meetings just to discuss that our customers are number one. It is almost hard for me to believe some of these complaints that I have read on here. My store manager and all of my other fellow managers would have listened completely and done anything to make you leave happy. If we are out of a sale item we make sure to get it in a timely manner and are instantly trying to find something else to replace it with or write a raincheck. If something would have happened with chair deal we probably would have given for the others price.

We do everything in our power to make the customer happy. My store is really clean as well we have nightly chores that all our front end people are responsible for. The bathrooms are another story. Did you know there are people that come in and completely destroy them I know that I have had to clean them up before and I did not feel so good afterwards. Sometimes we do not know that the bathrooms are messy and the second we have a customer tell us about we are out there cleaning asap...a couple times we have had to completely shut down the bathroom it was so bad. We also have never stuck out old meat with new tags. I am sorry to say every store including everyones precious favorite Publix has had bad meat before. I also have to say that Winn Dixie does have a lot of cheaper prices than Publix.

Of course some of their products might be cheaper than ours but overall I find our products to be cheaper. Our sales are also a lot better. There are somethings I do not like about Winn Dixie but mostly it has to do with internal things such as raises and some of the idiotic things that the upper managers say. But I believe that will be in any company you find. I also have to stick up for my store manager and co-director, they work their butts off and deserve every dime they are making. OK I think that is all for now I was just so p. o.ed about some of the customer complaints. One more thing when a customer comes in on Easter one of our busiest days of the year and gets mad because we are out of french fried onions....and says next time I am going to go to Publix.....just want to let you know they are not FREAKIN open....only we are aka the reason we are sold out. OK for real that is all now!
     
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Anonymous on 04/23/2009:
Winn Dixie left our area years ago. I always liked them. They had a great meat market.
Sounds like you take a lot of pride in your job. Good for you! Not so many do these days.
JocFra on 04/28/2010:
I do not know which area this above poster is from, but I am also an employee of WD and I cannot wait for the economy to improve. Working where I now work has been the absolute worst experience of my life. The upper management from the store director and even higher do not know what or how proper management should act. They are a joke as far as I am concerned.

The store sirector forces cashiers to babysit their child while the se baggers/cashiers are on WD's time. And think you can report that behavior to the district management team? Not likely since some on that team force employees to house sit, drive their vehicles for repairs, do maintenance on the same vehicles, go for coffee when there are customers to take care of and a store to run, and take vehicles for "detailing". Yet if any of this is called out, you are targeted as an insubordinate employee and they start documenting anything and everything you could be doing wrong and then outright lying about this stuff or stretching the truth so you look as bad as possible.

Too bad the economy is in the shape it is in. Otherwise I would stand up against it.
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Unfair Employee Treatment
Posted by on
OCALA, FLORIDA -- I worked for Winn-Dixie for five years. During those five years I was a great employee and always received an above average on my annual reviews. I was a manager and had been for four out of the five years I was employed at the company. I had never done anything in five years to harm the company and always completed my job duties. I know that the ATF comes into the stores and does alcohol and tobacco stings to ensure that no one is selling to minors. After several times that the company got busted for underage alcohol sales they decided to update their register systems. Their registers now require you to enter the date on the id or get a manager's override to sale the alcohol. This is only for alcohol. When you sale tobacco you are still able to make your own decision on if you should enter the date of birth or you feel they are old enough to purchase.

Winn-Dixie's register system is flawed. When you go to sell anything that requires a certain age to purchase you must hit clear and override. You only hit override if they are old enough. You can only hit clear and override for tobacco and lottery. Remember that you must get a key for alcohol or enter the date. If you make a mistake and hit clear and override the system does not allow you to go back in and enter the date of birth. We had the ATF come in and do a sting. After five years of hitting clear and override I sold a pack of tobacco to a minor. Clearly I would not do this on purpose as it would be risking my job. I misread the date on the id and was not able to go back into the system to enter the date of birth. The ATF came in and wrote me a ticket to go to court as this is a class II misdemeanor charge. I have never been in any trouble in my life, with my personal life or Winn-Dixie life.

My human resources manager was contacted to be made aware of what had just happened. When I spoke to him on the phone he terminated me over the phone (how professional) stating that he felt that he needed to be consistent with what has been done in the past to other employees that committed the same infraction and that my time with the company was not being taken into consideration. I explained to him that I worked there for five years, made an honest unintentional human error, and I have never hurt the company in any way before. I also told him that I had no way of knowing that he was being consistent. He did not offer to suspend me for further investigation even though the policy does not state automatic termination.

I told him that I was sure that there was a girl that committed the same infraction at store 2213 and she did not get fired. He did not offer to check into that before firing me. After being terminated I did my own investigating. There was most definitely a girl at 2213 that committed the same infraction. She was not fired, but six months later was promoted to a front end manager. She committed the same infraction and received a freaking raise for it. My store manager was also terminated, but only after his fifth violation as a store manager. Winn-Dixie's code of ethics states that they deal fairly with all customers, associates, investors, business partners, and competitors. This is a load of bs. If you are going to fire someone under the statement that you are being consistent then you might want to make sure you truly are being consistent before you fire them. You should make sure they are being treated fairly since that is part of the company's code of ethics.

I feel that I made the mistake, but my disciplinary action was definitely unfair because that another person did the same thing, was not with the company for five years, and was not fired, but promoted. I worked hard for that company for five years and it was not taken into consideration. The human resources manager knows how bad the economy is now days and did not take into consideration that I had been an excellent employee with no prior record. I feel like all the five years that I worked there was for nothing. Winn-Dixie is probably the most inconsistent company I will ever work for.
     
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spiderman2 on 08/10/2008:
You admit that your misread the date when the ID was presented to you by an underage person and you sold them cigarettes. What does that have to do with how their registers work. Was the register supposed to save you from your mistake? I work in a business the sells cigarettes and alcohol. We don't have any type of computer override but posted on the register is a note that states the year of birth for tobacco and alcohol. PA licenses note both dates directly on the drivers' license. Unless you belong to a union or have a contract, they have every right to fire you for violating their policy. Believe me, I'm married to the boss and if I sell to a minor, I'm out of there.
jktshff1 on 08/10/2008:
sorry, song....ya blew it. This "small infraction" can cost the company many$$$$$$$. Learn from your mistake and get on with your life. This was not Winn-Dixie's fault, but your own.
old fart on 08/10/2008:
Is Winn-dixie a non-union store?
Anonymous on 08/10/2008:
sounds like they were looking for a reason to terminate you.
Anonymous on 08/10/2008:
It's unfortunate you got canned for one infraction. It's entirely possible that your manager saw the opportunity to get rid of an employee who had been there a while and replace you with someone newer and lower-paid. This sort of thing goes on all the time, especially with the financially distressed retailers.
Anonymous on 08/10/2008:
As I understand this, once the date is entered it cannot be cleared. If a minor attempts to buy a restricted item, the clerk enters the date on the ID. If not old enough, the register will not permit the sale and flag the clerk that this is a minor. But, if the clerk enters a wrong DOB (older) the sale is permitted. If the OP entered the wrong date and knew it immediately, the sale should have been stopped until a member of management could assist. As is, the wrong date was entered and the OP continued with the sale anyway. I'm so sorry...if you would have even attempted to stop the sale and got canned anyway...I would see this your way.
moneybags on 08/11/2008:
You should have called our manager, VOIDED the sale and started over.
moneybags on 08/11/2008:
You should have called your manager, VOIDED the sale and started over.
Stop your b*tchin on 01/24/2009:
This was your fault. You probably didn't even really check the ID. I see that happen all the time. And if it truly was a mistake you could have voided the sale.
hardworking youngman on 06/27/2011:
I was a hardworking young man at winndixie.I am well liked by my fellow employees and customers.I started working for this company when I was very young. Recently I was being targeted by my store manager.Because I QUESTIONED HIS FAVORITISM.Is their anyone who can help me with this problem. There are a lot of employees at this at store 2320 who feel the same way I do but are afraid to do something because of losing their job.Can anybody please help this stores moral.Our store director needs to be looked at because of the way the store is being run. I'm not writing this because Iwas wrong moral terminated but but this store needs help. Thank you for your any help
50-plus lady on 09/07/2012:
I can sympathize with the young man who is the victim of favoritism. I've been working at Winn Dixie for 13 years, and I am in the same boat. Employees half my age who have only been there less than a year are getting all the hours. The manager is young enough to be my child, and the way she talks to me, I wonder if she talks to her own mother the same way.
Flaw in the system! on 05/09/2013:
My 18yr old was just fired from Winn Dixie. He had only worked at the store for 2 months. When trained he was taught to ask for ID for anyone he thought looked under 35 yrs old when selling alcohol. Last month a secret shopper came to his register and bought alcohol. The secret shopper was not asked to show ID and 21/2 weeks later my kid was fired. No reprimand, no write up, nothing...instant termination. Winn Dixie keep my son working for 2 more weeks without saying a word to him. What kind of policy is that? My kid is 18 years old he is not exactly an expert of age determination. Why not card everyone? Every alcohol sale should involve a swiping of a driver's license or a manager's override, no exceptions. His manager said it killed him to fire my son but there was nothing he could do. Life lesson learned and Winn Dixie has lost a customer for good.
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Tore Rotator Cuff Out Of Shoulder, After Falling In Water at Winn-Dixie!
Posted by on
ALABAMA -- I am a 58 year old white female who lives in Alabama, on Sept.12-04, I slipped and fell in water at the meat counter, tearing my rotator cuff out of my shoulder, they told me they would pay all my bills, they lied! They mopped up all the water, and put up 3 wet signs after I had fallen. I have been completely disabled since Sep 12, and they don't care, I had to have surgery on No.19th for the torn rotator cuff, about the size of a silver dollar. I am still on pain medication today for it, and therapy, I had to be hospitalized after surgery for infection had set up in it. They are self insured, and they did approve of a few of my bills at first, then when they found out I had to have surgery, that stopped. They had to cut about a 4-inch incision on my shoulder, and I nearly died from the pain of having the bone cut. , and still suffering! After refusing to pay my bills, I attained a lawyer who is now helping me. The bills have run around $25,000-$30,000, and we had to file under our insurance, so I could have surgery.

Thank God I had some insurance! I had been shopping there for 5 years before this happened, and enjoyed it. But, I would not recommend Winn-Dixie to anyone anymore. The pain and suffering I have gone through was the worst pain I had ever incurred in my life! Most of all, everyone kept telling me at Winn-Dixie that they would pay all my bills, well they have not paid anything!!! We are paying on the accounts, $50.00 -$100 a month until a settlement is reached, if it ever is! It is certainly not a nice company, with lots of lying going on.

I just hope if anyone else falls because of their carelessness that they have some type of insurance, because no thanks to Winn-Dixie, I Had to wait, until from Sept12-04-Nov.19-04 until I could have surgery, I just lay in the bed and had to knock myself out with pain medication. Anyway, I will no longer shop there, because of their bad tactics.

Sincerely, D.
     
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tander on 01/22/2005:
There supposed to take pictures right after it happens, with you there watching, Did you see them taking pictures?
speedy06 on 01/22/2005:
Very sorry about your accident,and the complications thereafter. But, just curious as to why stating your race was necessary in this post?
curtis35 on 02/23/2005:
You need to watch where you are going. Surprised you even get out of the house and live.
Motov276 on 09/25/2006:
I work at a Winn-Dixie in Florida. First of all, there should have been a wet floor sign by the spill to begin with, so none of this would have happened. That was their first big slip up.

Since there was no wet floor signs to warn you of the potential slip hazzard, Winn-Dixie is completely responsible for any harm that occurred to you, and they are supposed to be held responsible for your medical bills.

Have you spoken directly to the store manager about this? If you have and he or she is not offering any help, I would contact the District Manager of your area. You can go to the website and find out all that information.
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StarStarStarStarStar
Manager responded, store well-organized, presentation of products excellent
Posted on
Rating: 5/51
HAINES CITY, FLORIDA -- I have been shopping at the Haines City, FL, Winn Dixie since it was built. I live in Lakeland but shop weekly for my mom who lives next door at Southern Dunes. Today when we shopped, the reorganization was very convenient, the aisles were spacious and free of special items, the deli and meat counters were free of "stuff," and the deli items were beautifully presented. The store looked great!!

I had a problem with the deli. Mom and I wanted about eight servings of deli items. There was no one to be found. We waited. I called. I hollered. I went back into the service area and called. This was at least 5 minutes of trying to find someone to help us. It included the meat area. No one was there! Finally, an employee came out and was very curt. What do you want? Do you want something else? She was angry that I was even there. She offered no apology for not being available.

I talked to the manager, Sergio. He was wonderful. I complimented him on the store's organization and the beautiful presentation of the deli items. I said that I had shopped there as long as the store existed and this was the best I had ever seen it. I explained the problem at the deli, not being able to find anyone to help me and the attitude of the employee. I said that if it had been only my shopping involved, I would have left, but my mother wanted some items. He apologized and offered me a gift card several times. I said I appreciated the offer but did not want a gift card; I just wanted the problem fixed. I said that it is a shame to have such a beautifully displayed deli and have an employee who is not there and when she is there has such an attitude. He was very understanding.

I compliment Sergio!! I and my mother (95) also compliment whoever is responsible for eliminating the clutter of counters and aisles (Publix is bad about this). It makes shopping much more enjoyable.

Dale Davis
Lakeland, FL
Mary Davis
Haines City, FL
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Honor Your Ad Prices and Don't Argue With the Customer.
Posted by on
Rating: 1/51
VERO BEACH, FLORIDA -- I went into my local Winn Dixie to buy meat today because their ad showed some really good prices. First item was chicken thighs the ad stated they were supposed to be $1.29 a pound. All of the packages were marked $1.99 a pound. I asked a meat cutter if I could get the correct price on the package. I was told there was no reason to remark it, it would ring up correctly at the front.

Second was a package of pork loin chops. The ad stated it was supposed to be $1.99 a lb. This time had hubby go to the service desk and get a price check it rang up incorrectly, he was told it couldn't be fixed there he had to go back to the meat department and have them reprice it. Meat guy told us we had the wrong item. I pulled out the ad said the names match he went to the meat manager who was in an office again at the front of the store. Meat manager said we did indeed have pork loin chops but the ones on sale were thinker. The case only had 2 packages at the sale price and they were very large.

I insisted that since it said pork loin chops we get them at the correct price or they make a smaller more affordable package. Finally he said heck with it while cussing under his breath repriced the package as a clearance package. He then threw it at my husband saying take this you cheap jerk and please never come back while I'm clocked in.

I called the home office customer service number after waiting 12 minutes on hold was told the incident was written down was given a claim number and told the district manager would call me. Needless to say not holding my breath and not going back.
     
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Susan on 02/28/2013:
Many times the lower price on meat only applies to the large (family) packs.
jlmassie on 03/01/2013:
The ad never states it has to be family size packs. They either need to have a clearer ad or honor what they print.
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StarStarStarStarStar
Above and Beyond Customer Care
Posted by on
Rating: 5/51
WEST PALM BEACH, FLORIDA -- My body pound was 250.Am only 5'5" tall. Being as fat as I was, depression loged in and I began to cry a lot. Most people saw me as a black fat American round man. And so I was [nick] named,(Round Fellow), until I mete a wonderful caring, unprejudiced White American employee of Winn Dixie in west palm beach, FL.,on South Dixie and Gregory Rd.,name, Evenn. He encouraged me to start walking from my house to Winn Dixie, which is 3.9 miles. As I continued to make the one hours and thirty minutes long walk, Evenn would walk me around the store and pick out some healthy foods for me to buy. Then other employees took noticed and join in helping me to loos weight. Joseph in the fish department, Frank in the meat department and this big tall caring guy name Allex I think in the meat department, another Frank that does stocking that gave me advice on can goods. They all pitched in helping me. Nearly each day other employees began to notice me as I come into the store and weighted myself on the large scale. The employees would ask,'How are things going with your weight?'They made me feel like shopping at Winn Dixie for ever. But Evenn is the best. Thank you for hiring such an out standing guy. Employees like Evenn keeps not only customers like me coming back but others as well. From 250 pounds, thanks to Evenn who started me to loose weight, my weight is now,197 pounds. And I also give thanks to the managers that took notice and along with the employees under them. You may call me at;561-670-8947.Also the manager in the bakery, well;she would let me cheat a little and we didn't let Evenn know. She can bake some d--- good muffin. My god she is good. And Coren in your florist department, she went out of her way, to have her mother at home to look up information about, Lip Stick Plaints for me. My plaint is doing great thanks to her. Thank you Winn Dixie for hiring not only caring people but smart ones as well.
     
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Suzy on 08/07/2012:
Congratulations on your weight loss, keep up the good work. That is wonderful that Winn Dixie employees took the time and the care to help you with your goal. It's obvious this store cares about its customers. A word of warning however, this is a public review board, it's not a good idea to post personal information such as a phone number.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Concerned
Posted on
Rating: 1/51
KISSIMMEE, FLORIDA -- Well I am a really concerned for my fiance. Has been an employee for Winn Dixie for about 9 1/2 years and has gone through so much with this store she works at that it is affecting our personal life. There are some recent managers there who have been a little "rough" with the way they act and talk to their employees. Being in management myself I understand how to be a leader to encourage and motivate my employees. But to make them cry day in and day out is cruel. Why can't the employees be able to talk to their managers....??? I would not recommend anyone to work there shop there anythin....just absolutely crazy what happens behind closed doors......
     
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jktshff1 on 06/14/2012:
What are the employees doing to raise the manager's ire?
Nohandle on 06/14/2012:
No employee should ever be mistreated period. With the many changes in management you describe there could be several reasons. One manager might not be producing for whatever reason and he was replaced with another. The new one came on board, realized the mess he was expected to clean up and decided he wanted no part of it. Then another is hired, told what was expected and in frustration decided to take it out on the employees when things didn't turn around immediately.

In addition, sometimes employees become very lax and decide they will do whatever they please because they always have in the past. It's a no-win anyway you look at it. I actually know of one situation locally where all employees were terminated, a new manager brought in and the company began re-building the business from the ground up.

I certainly hope things work out for your fiance' if she decides to remain with Winn-Dixie.
TLSmith on 06/14/2012:
Aside from your fiance venting to you about her job,it really isn't any of your business and I hope that this letter to doesn't come back and bite her in the ass.
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False Promotions
Posted by on
NEW ORLEANS, LOUISIANA -- I have been a patron of Winn Dixie stores for several years. I, along with several other customers in the New Orleans East area are totally dissatisfied with the false advertisement of the promotion concerning discounted gas at Shell gas stations. As customers we have been alluded to believe that when money is spent at Winn Dixie stores that we would receive discounts in gas per gallon at Shell gas stations. We are being told that for certain amounts spent that it would knock off five cents per gallon. When you have accumulated enough you are then entitled to receive discounts from Shell gas stations. Just today I went to five Shell gas stations that would not honor the agreement of discounted gas per gallon. What a joke! Each of the Shell gas stations came up with a different excuse. For example, our debit/credit machine is not working. I am expected to be gullible enough to believe that the debit machines at every Shell station I pull up to is down. If this is not to be blamed on, our local astronomically high priced Winn Dixie, then whose fault is it? I plan on contacting the Better Business Bureau and whomever else I can complain to. Believe that!I get it. Shell Gas Stations don't want to lose money. On my Winn Dixie rececipt it says I have earned 85 cents off of every gallon. The reward points end at the end of every month. The going price for gas at Shell stations is on an average of $2.74 per gallon. Quite naturally, Shell gas stations would not want to give me the gas for $1.89 as I so deserve. Patrons please beware! This is a scam. After making my phone calls I will let the world know the outcome of this scam. Shame on you Winn Dixie and Shell gas stations!
     
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yoke on 11/29/2010:
Usually they are certain stations that accept the discounts and you can get that information at the store.
Pat5 on 11/30/2010:
Not all Shell stations take the Winn Dixie cards. In my area there are only two. Winn Dixie gave me the locations, telling me they would have the little Fuelman perks logo for the ones that do. Not sure about your area but here the points don't expire every month. I don't shop a lot at Winn Dixie but accumulated enough points over several months to get 40 cents off a gallon. I went to one of the locations they gave me and had no problem getting my gas at the discounted price. Being my first time using the card the station was very helpful in letting me know how to use it. They do only allow for only up to 20 gallons at the discounted price however and my only dissatisfaction is that if you don't need that much at the time, it doesn't carry over. Also it would be nice if there were more stations that used the service so it would be more convenient.
GenuineNerd on 11/30/2010:
Gasoline discount promotions involving food stores work best if the grocery chain operates their own gas stations, such as Kroger or Giant Eagle. Contracting with a national-brand oil company for fuel discounts can cause confusion, since most major-brand gas stations are independently owned, and some of them choose not to participate in the program. Winn-Dixie, at least, lists the addresses of the Shell stations that are participating, but still, people would assume that ALL of the Shell stations in a particular Winn-Dixie market are participating, which wasn't made clear to the OP who stopped at 5 different Shell stations, all non-participating, to try to get the fuel discount.
iamalex2 on 04/12/2011:
Has anyone noticed that since this promotion started, that Shell gas stations that honor the discount have raised their price per gallon by more than 20 cents than those gas stations in their area? This is a bait and switch scam by both Winn Dixie and Shell Gas. It's not a discount if the price is raised! That's like raising the price of an item by 50 cents and then advertising a sale of 50 cents off.
BK on 03/30/2012:
After accumulating enough points, I was eligible for $.10 a gallon discount at a Shell gas station affiliate. I stopped at a SHELL station at 5050 Lake Worth Rd, Lake Worth, FL. The posted price on the big sign by the highway was $3.89 a gallon. "Good," I thought, "that means I can buy it for $3.79." I went into the store, said I wanted to fill up, gave him my Winn Dixie card. I was forced to charge my credit card $40, even 'tho the guy couldn't explain why this was necessary, and I knew it wouldn't take that much. I was told to pump the gas. While I was filling, I noticed the price on the pump said, $3.97. Wow. Finished up, went back in, had to sign a credit card receipt for a refund of the difference between the $40 and what was actually paid, $27.20. My slip said I'd been charged $3.87 per gallon. "S0," I asked the attendant, "how much discount did I actually get?" "Two cents," he replied, than tried to explain how he reached that conclusion, when the sign by the road said $3.89, and I had a $.10 discount. He was surly and dismissive, turned his back and started speaking Spanish with another guy, who appeared to be his work relief replacement. I took pics of the advertised prices on both the sign and the pump, and have my receipts. I will not go out of my way to shop Winn Dixie again, even 'tho I like the store. It's a little further away, and I was really counting on the FuelPerks program to help me save a few bucks. I am contacting SHELL, and will work to expose this station's scam in my area.
Barbara Phillippi
Mike on 07/03/2012:
Tried to use winn-dixie card at circle K in Ocoee,Fl and after inserting winn-dixie card machine said "no winn-dixie discounts today" really, why would it even ask for the winn-dixie card if they were not going to honor it?
maude on 02/05/2013:
I received my I paid 180 a gallon in mobilke
rj barker on 08/31/2013:
when to two shell stations five hrs apart and ten miles between each station both sayin computers down, makes you wonder about the scam thing....
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