FLORIDA -- Hi I have been reading a lot of peoples reviews on here and decided that I would really break it down for the consumers that issue the complaints about Winn-Dixie. First off I would like to say that I am a former employee of Winn-Dixie and because of the way I was let go, I don't have very much respect for the company in general. But, on that note from a true inside perspective, I would like to say that the real problem with the company would have to be more so the consumers, that constantly complain about customer service.
Every time someone complains about the lack of customer service on here or any other review site, management lets go a hard worker for a not so hard worker that enjoys talking to customers more than actually performing the very demanding, strenuous work tasks involved with the grocery retail business. In doing this, the result is less production and more of the how do you do's and may I help you's. The problem with this is that if you are not able to sustain a certain level of production, overall quality and workmanship suffers especially with the harder workers that are left to deal with the not so hard workers.
A lot of people think that because you stand in a air conditioned environment that your job is easier than other jobs. This is definitely not the case. The people that work at this company are for the most part non glorified athletes, that do not by any means get the credit they deserve. When I say this I'm not talking about the part timers, I'm talking about the full time employees that are there day in and day out working relentlessly to maintain a level of stock on in dry grocery dairies and frozen food Departments (The Hardest Working Departments).
Now lets face it if most of you consumers could throw 60+ pieces of the cans isle per hour in dry grocery up to 300-400 pieces in a 4-5 hour time span, Throw 2-3 2000 lb pallets of ice per day plus 300-500 cases of frozen stock in one 8 hour day, plus file necessary paper work, or load 4 2000 lb pallets of milk alone in to a dairy cooler, plus the 300 plus pieces it takes to fill the dairy shelves in one 8 hour day, you would be doing it yourself. Very apparently this is not the case.
Within the company currently this is the major problem. There is a inside battle going on between the people that believe that it all about hard work and the people that think it's all about how good you schmooze the consumer. Fortunately kissing the consumers butt keeps you guys off there butts for customer service reasons, but not for keeping the items you want on the shelves. Now with an currently undermanned grocery environment that Winn-Dixie has to deal with, it has to really be more about the hard worker then the schmoozer.
Because lets face it, if we go out of our way to constantly ask you how you are doing and see if you need anything, we will not get enough done on the production level and you the consumer will complain about your items not being there. Not to mention the fact that most people will go out of their way to complain rather than compliment. You the consumer would have to realize this before the company can do better. When your in the store and you see a hard working stocker doing his job and he does not notice you, this is most likely because he is on a designated time frame set forth by his superior not because he does not care.
If you were to actually ask the stocker or associate while they are engraved in there work they will almost always try to answer your question timely and efficiently, but if you simply stare at them they don't have eyes in the back of their head nor are they psychic, or they may realize that you are staring and don't want to slow themselves within there designated time frame. Potentially losing there job over not meeting production standards in a very demanding environment.
It's nothing personal toward you the consumer. But like I stated above if you ask, they will most likely have an answer. Now after stating all of what I have above and seeing the common complaints about management and their lax behavior, I would like to point something else out before I depart. In my personal opinion I would have to say that the reason for the lax behavior among the half of the stores management teams out there, at least in the county I reside in is because of a decrease in pay out all over the board. Forced turnover has created a lower payout for management with only younger men and women seeing the pay as good pay.
This breeds room for young less experienced people that have less life experience to mishandle management decisions that would be better implemented by someone of an older age with kids and responsibilities and such of their own. The current half of the company's misguided management that are the schmoozers are following company guidelines to strictly and not using enough of their own judgment.
This I believe stems from customer complaints that are mistreated by the schmoozers because of hard workers being traded for but kissers. The overall demands of the schmoozers to the employee base has caused a decrease in production and an increase in the how do you do's and how may I help you's, that the company currently has little time for unless asked. Thank you for your time and please really think about this one because if we all start analyzing the butt kisser as the hard workers because they're always there to talk to as the one that deserves the most credit, where will the rest of the losing company's threw out America be soon.
Hard work is the back bone of America not how good we rub each other. And also remember in a perfect world maybe you could get both, but in the world of reality you usually cannot. Take Publix for instance, store nearly is overmanned to provide you with the level of workmanship they deliver but at the same time Publix is stationed next to an old fart home while they capitalize off of the elderly, retirement's offering high priced convenience items wile targeting 55+'s. How honest is that. Just Food For Thought.
VERO BEACH, FLORIDA -- I went into my local Winn Dixie to buy meat today because their ad showed some really good prices. First item was chicken thighs. The ad stated they were supposed to be $1.29 a pound. All of the packages were marked $1.99 a pound. I asked a meat cutter if I could get the correct price on the package. I was told there was no reason to remark it, it would ring up correctly at the front.
Second was a package of pork loin chops. The ad stated it was supposed to be $1.99 a lb. This time had hubby go to the service desk and get a price check, it rang up incorrectly. He was told it couldn't be fixed there, he had to go back to the meat department and have them reprice it. Meat guy told us we had the wrong item. I pulled out the ad, said the names match. He went to the meat manager who was in an office again at the front of the store. Meat manager said we did indeed have pork loin chops but the ones on sale were thinker. The case only had 2 packages at the sale price and they were very large.
I insisted that since it said pork loin chops, we get them at the correct price or they make a smaller more affordable package. Finally he said "heck with it while", cussing under his breath - repriced the package as a clearance package. He then threw it at my husband saying "take this you cheap jerk and please never come back while I'm clocked in."
I called the home office customer service number after waiting 12 minutes on hold, was told the incident was written down - was given a claim number and told the district manager would call me. Needless to say not holding my breath and not going back.
I had entered the Winn Dixie Store, and as I was standing facing the shopping carts trying to pull one lose that was stuck together. The next thing I knew, the employee had entered the door with a load of shopping carts.. approx. 10-15, and rammed them into my back, as though he was trying to ram the shopping carts into the other ones. I started yelling "STOP", and fell to the floor. My head and my backside hit the brick wall, injuring my neck, shoulders, spinal area, mid section of my back, and the lower part of my back down to my buttocks. As the employee continued pushing the shopping carts as I laid on the floor screaming in pain.
The employee walked over and looked down at me and said "I am sorry" and walked away. A customer asked the employee as he boldly walked away, asked is that all he is going to say is I am sorry. Can't you at least help the lady up or check and see if she is OK. The employee kept walking and said out loud, "I said I am sorry". As I laid there for a few minutes, a couple of Winn Dixie employees finally came over and asked if I was OK, and ask if I can get up. I told them to wait a minute, that I was in severe pain.
Two female employees helped me get up, and a few minutes later, the store assistant manager by the name of ** came over. He ask if I was OK, and I told him "NO". He ask if I wanted him to call EMS. I told him to wait, please, it was embarrassing enough that that horrific accident is now causing a scene. Several witness tried to explain to the manager what had happen, but ** wasn't trying to hear them. He said "OK", and sent them on their way. He did not write their names down or anything.
After a few minutes had gone by. ** ask that he take me to the office. I tried to go, but felt faint, so he found a chair and I sat there until EMS arrived. I ask ** if he is going to do an incident report. He found a yellow writing pad, and wrote my name and cell phone number down. He did not write the incident as it occurred. I ask ** to write the report so that I can get a copy of the report. ** told me that someone from Risk Management will contact me within 48 hrs.
The EMS arrived and I was taken to Dr. Phillips emergency room. Because, Winn Dixie was hesitant about taking care of the emergency room treatment. The staff in the emergency room treated me like crap. After the x-rays were taken. I was released... I phoned ** at Winn Dixie and ask if he would cover the cab far for me to get back to my vehicle. He told me that once he wrote the report, that it was out of his hands, and I had to wait for Risk Management to contact me. I then ask, if I can get my prescriptions filled at Winn Dixie, he told me that he could not authorize anything. I am beyond myself.
Today, I heard from Winn Dixie's claims department, and I was informed that Winn Dixie will not authorize any medical treatments. And, I was told by one of the witness, that an employee in the deli was very upset because the accident in their store caused them from receiving the store's $3,500 bonus. The employee was more concerned about their bonus than my accident in their store caused by "their" employee.
PINELLAS COUNTY, FLORIDA -- I have been working for Winn Dixie for three years and have been a customer service lead for almost a year of it. My position is one of the managers. I have to say that my store and some others that I have been to in the pinellas county area are really clean. We also focus in on our customer service and freshness policy. Our managers work hard to make sure we are the best. We have special meetings just to discuss that our customers are number one. It is almost hard for me to believe some of these complaints that I have read on here.
My store manager and all of my other fellow managers would have listened completely and done anything to make you leave happy. If we are out of a sale item we make sure to get it in a timely manner and are instantly trying to find something else to replace it with or write a raincheck. If something would have happened with chair deal we probably would have given for the others price.
We do everything in our power to make the customer happy. My store is really clean as well we have nightly chores that all our front end people are responsible for. The bathrooms are another story. Did you know there are people that come in and completely destroy them I know that I have had to clean them up before, and I did not feel so good afterwards. Sometimes we do not know that the bathrooms are messy and the second we have a customer tell us about, we are out there cleaning asap... a couple times we have had to completely shut down the bathroom, it was so bad.
We also have never stuck out old meat with new tags. I am sorry to say every store including everyones precious favorite Publix has had bad meat before. I also have to say that Winn Dixie does have a lot of cheaper prices than Publix. Of course some of their products might be cheaper than ours but overall I find our products to be cheaper. Our sales are also a lot better. There are somethings I do not like about Winn Dixie but mostly it has to do with internal things such as raises and some of the idiotic things that the upper managers say. But I believe that will be in any company you find.
I also have to stick up for my store manager and co-director. They work their butts off and deserve every dime they are making. OK I think that is all for now. I was just so p.o'ed about some of the customer complaints. One more thing, when a customer comes in on Easter, one of our busiest days of the year and gets mad because we are out of french fried onions... and says next time I am going to go to Publix... just want to let you know they are not FREAKIN open... only we are, aka the reason we are sold out. OK for real that is all now!
TAMPA, FLORIDA -- Attended the Saturday (6/27) sale to purchase $1/pound pork chops and chicken breasts; arriving early morning. The meat department and store management was totally unprepared to handle the customer demand. Store manager came out of the meat cutting area and watched the employee get mobbed by customers who had been waiting over 15 minutes for PRE-PACKAGED chicken. She said she had to see what was happening, smiled and then said "Good luck" to the waiting customers and WALKED AWAY! The employee came out with 2 small carts with pork chops (20 packages each) and was again mobbed. Long-waiting customers were not able to get meat because 6 members of the same family / friend group walked up and blocked the access point from the meat room to the shopping area and grabbed all packages from the next cart; then waited for the 2nd cart a few minutes later and tried to take all again. Several elderly customers who had waited patiently walked away with no meat because management had no plans for a FAIR DISTRIBUTION method. A simple take-a-number, wait-in-line monitored by a manager would have prevented the problem caused by the line-cutters. Spoke with the store manager, (who was working a check-out line - rather than MANAGING the crowded meat department!) and shared the information about the situation. Her response was "We are doing the best we can" and said that everything had been orderly when she was in the meat department earlier. Since she had only been in that department once in the 45 minutes that I waited, she clearly was not PROACTIVELY MANAGING the situation in need of crowd control and fair treatment to all customers. If PRE-PACKAGED CHICKEN cannot be brought out timely by multiple employees; additional assistance cannot be given to the meat cutters to keep up with customer demand, and MANAGERS cannot plan for FAIR ACCESS TO ALL WAITING CUSTOMERS, these one-day sales should be DISCONTINUED!
HAINES CITY, FLORIDA -- I have been shopping at the Haines City, FL, Winn Dixie since it was built. I live in Lakeland but shop weekly for my mom who lives next door at Southern Dunes. Today when we shopped, the reorganization was very convenient, the aisles were spacious and free of special items, the deli and meat counters were free of "stuff," and the deli items were beautifully presented. The store looked great!!
I had a problem with the deli. Mom and I wanted about eight servings of deli items. There was no one to be found. We waited. I called. I hollered. I went back into the service area and called. This was at least 5 minutes of trying to find someone to help us. It included the meat area. No one was there! Finally, an employee came out and was very curt. What do you want? Do you want something else? She was angry that I was even there. She offered no apology for not being available.
I talked to the manager, **. He was wonderful. I complimented him on the store's organization and the beautiful presentation of the deli items. I said that I had shopped there as long as the store existed and this was the best I had ever seen it. I explained the problem at the deli, not being able to find anyone to help me and the attitude of the employee. I said that if it had been only my shopping involved, I would have left, but my mother wanted some items. He apologized and offered me a gift card several times. I said I appreciated the offer but did not want a gift card; I just wanted the problem fixed.
I said that it is a shame to have such a beautifully displayed deli and have an employee who is not there and when she is there has such an attitude. He was very understanding. I compliment **!! I and my mother (95) also compliment whoever is responsible for eliminating the clutter of counters and aisles (Publix is bad about this). It makes shopping much more enjoyable.
WEST PALM BEACH, FLORIDA -- My body pound was 250. Am only 5'5" tall. Being as fat as I was, depression logged in and I began to cry a lot. Most people saw me as a black fat American round man. And so I was [nick] named, (Round Fellow), until I meet a wonderful, caring, unprejudiced White American employee of Winn Dixie in west palm beach, FL., on South Dixie and Gregory Rd., name, *&*. He encouraged me to start walking from my house to Winn Dixie, which is 3.9 miles. As I continued to make the one hours and thirty minutes long walk, ** would walk me around the store and pick out some healthy foods for me to buy. Then other employees took noticed and join in helping me to lose weight.
** in the fish department, ** in the meat department and this big tall caring guy name **. I think in the meat department, another ** that does stocking that gave me advice on can goods. They all pitched in helping me. Nearly each day other employees began to notice me as I come into the store and weighted myself on the large scale. The employees would ask, 'How are things going with your weight?' They made me feel like shopping at Winn Dixie forever. But ** is the best. Thank you for hiring such an outstanding guy. Employees like ** keeps not only customers like me coming back but others as well.
From 250 pounds, thanks to ** who started me to lose weight, my weight is now,197 pounds. And I also give thanks to the managers that took notice and along with the employees under them. You may call me at; **. Also the manager in the bakery, well she would let me cheat a little and we didn't let ** know. She can bake some d good muffin. My god she is good. And ** in your florist department, she went out of her way, to have her mother at home to look up information about, Lip Stick Plaints for me. My plaint is doing great thanks to her. Thank you Winn Dixie for hiring not only caring people but smart ones as well.
KISSIMMEE, FLORIDA -- Well I am a really concerned for my fiance. Has been an employee for Winn Dixie for about 9 1/2 years and has gone through so much with this store she works at, that it is affecting our personal life. There are some recent managers there who have been a little "rough" with the way they act and talk to their employees. Being in management myself, I understand how to be a leader to encourage and motivate my employees. But to make them cry day in and day out is cruel. Why can't the employees be able to talk to their managers....??? I would not recommend anyone to work there, shop there, anything... just absolutely crazy what happens behind closed doors...
NEW ORLEANS, LOUISIANA -- I have been a patron of Winn Dixie stores for several years. I, along with several other customers in the New Orleans East area are totally dissatisfied with the false advertisement of the promotion concerning discounted gas at Shell gas stations. As customers we have been alluded to believe that when money is spent at Winn Dixie stores, that we would receive discounts in gas per gallon at Shell gas stations. We are being told that for certain amounts spent that it would knock off five cents per gallon. When you have accumulated enough you are then entitled to receive discounts from Shell gas stations.
Just today I went to five Shell gas stations that would not honor the agreement of discounted gas per gallon. What a joke! Each of the Shell gas stations came up with a different excuse. For example, our debit/credit machine is not working. I am expected to be gullible enough to believe that the debit machines at every Shell station I pull up to is down. If this is not to be blamed on, our local astronomically high priced Winn Dixie, then whose fault is it? I plan on contacting the Better Business Bureau and whomever else I can complain to. Believe that! I get it. Shell Gas Stations don't want to lose money.
On my Winn Dixie receipt it says I have earned 85 cents off of every gallon. The reward points end at the end of every month. The going price for gas at Shell stations is on an average of $2.74 per gallon. Quite naturally, Shell gas stations would not want to give me the gas for $1.89 as I so deserve. Patrons please beware! This is a scam. After making my phone calls I will let the world know the outcome of this scam. Shame on you Winn Dixie and Shell gas stations!
OCALA, FLORIDA -- I worked for Winn-Dixie for five years. During those five years I was a great employee and always received an above average on my annual reviews. I was a manager and had been for four out of the five years I was employed at the company. I had never done anything in five years to harm the company and always completed my job duties. I know that the ATF comes into the stores and does alcohol and tobacco stings to ensure that no one is selling to minors. After several times that the company got busted for underage alcohol sales, they decided to update their register systems.
Their registers now require you to enter the date on the id or get a manager's override to sale the alcohol. This is only for alcohol. When you sale tobacco you are still able to make your own decision on if you should enter the date of birth or you feel they are old enough to purchase. Winn-Dixie's register system is flawed. When you go to sell anything that requires a certain age to purchase you must hit clear and override. You only hit override if they are old enough. You can only hit clear and override for tobacco and lottery. Remember that you must get a key for alcohol or enter the date.
If you make a mistake and hit clear and override, the system does not allow you to go back in and enter the date of birth. We had the ATF come in and do a sting. After five years of hitting clear and override, I sold a pack of tobacco to a minor. Clearly I would not do this on purpose as it would be risking my job. I misread the date on the id and was not able to go back into the system to enter the date of birth. The ATF came in and wrote me a ticket to go to court as this is a class II misdemeanor charge. I have never been in any trouble in my life, with my personal life or Winn-Dixie life.
My human resources manager was contacted to be made aware of what had just happened. When I spoke to him on the phone, he terminated me over the phone (how professional) stating that he felt that he needed to be consistent with what has been done in the past to other employees that committed the same infraction and that my time with the company was not being taken into consideration.
I explained to him that I worked there for five years, made an honest unintentional human error, and I have never hurt the company in any way before. I also told him that I had no way of knowing that he was being consistent. He did not offer to suspend me for further investigation even though the policy does not state automatic termination.
I told him that I was sure that there was a girl that committed the same infraction at store 2213 and she did not get fired. He did not offer to check into that before firing me. After being terminated I did my own investigating. There was most definitely a girl at 2213 that committed the same infraction. She was not fired, but six months later was promoted to a front end manager. She committed the same infraction and received a freaking raise for it. My store manager was also terminated, but only after his fifth violation as a store manager. Winn-Dixie's code of ethics states that they deal fairly with all customers, associates, investors, business partners, and competitors.
This is a load of bs. If you are going to fire someone under the statement that you are being consistent then you might want to make sure you truly are being consistent before you fire them. You should make sure they are being treated fairly since that is part of the company's code of ethics. I feel that I made the mistake, but my disciplinary action was definitely unfair because that another person did the same thing, was not with the company for five years, and was not fired, but promoted. I worked hard for that company for five years and it was not taken into consideration.
The human resources manager knows how bad the economy is nowadays and did not take into consideration that I had been an excellent employee with no prior record. I feel like all the five years that I worked there was for nothing. Winn-Dixie is probably the most inconsistent company I will ever work for.