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Complaint
Posted by Wolfe1949 on 06/24/2009
On June 23rd I went into the Winn Dixie on Thomas Drive in Panama City Beach to pick up some items at the deli. I personally do not like pre-packaged items because I feel that they dry out. I asked the lady behind the counter if I could have some potato salad. She told me that there were some below already packaged. When I informed here that I did not care for them she refused to give me any fresh potato salad--I left and talked to Deli Manager whom has also tried to sell me pre-packaged items before--I have always left without buying pre-packaged. After leaving the Deli I asked to speak to the manager of the store and got the nexr best thing Asst Manager (I think). I told her my problem and she asked me if I got everything I was shopping for and I told her NO.
She said she would talk to the Deli people and walked off. I left store Publix is right across the road. This was my last adventure at Winn Dixie. I work for a large resort on the beach. I will never say anything bad about Winn Dixie. I will never recoment it to our guest.
     
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Posted by goduke on 2009-06-24:
Did they actually have the loose potatoe salad for sale in the deli? Or was this an issue where they'd have to go into the back, crack open a vat, and get some out?
Posted by PepperElf on 2009-06-24:
and when you said she "walked off"
perchance she walked off... to talk to the deli?
Posted by Anonymous on 2009-06-24:
I was recently on vacation in the south. This seems to be a southern phenomenon, i.e. the prepackaged stuff at the deli. When I looked at it, I also left the deli without buying any, it was not a bit appealing.

I just want to be able to walk up to the deli case, press my nose against the glass and check out the offerings, then have the clerk spoon out a container of whatever. That's what a deli is!
Posted by BokiBean on 2009-06-24:
I haven't seen the prepacked stuff in the deli at our Walmart, but I'd be the same way. Publix has better stuff anyway, I would have shopped there first.
Posted by Anonymous on 2009-06-24:
Well, being a new englander, I know nuthin bout no Publix or Winn Dixie. But I am taking note, and next trip will head the other direction to the Publix.
Posted by BokiBean on 2009-06-24:
You'll like Publix..they're nice and have beautiful delis, bakeries and produce departments. Just beautiful.
Posted by old fart on 2009-06-24:
Winn Dixie is a crappy operation.. I always went to Publix...
Posted by bcd on 2009-06-24:
Go to Publix. All of their stores are clean and well managed and have continued to be that way for many years. When the checkout lanes get busy the managers will ring up orders and bag groceries. At Winn Dixie the managers are rarely around when the front lines get busy. There was a time when Publix was expensive and Winn Dixie was cheaper but Publix has had better prices (and always better quality products) for the past several years.
Posted by ken on 2012-11-10:
what did u do to my coffee ? The decaf arabica, after many yrs. u changed it from med, roast to a crapy mixture of med. roast and the dark crap. We HATE it !!!!!!!!! Please change it back, some moron mixed it and now it SUCKS. IT WAS VERY GOOD AS IS WAS. I'M TAKING IT ALL BACK AND NOW MUST SEARCH SOME WHERE ELSE. ALL CHANGE IS NOT GOOD. IF IT AIN'T BROKE, DON'T FIX IT, DUMMY.
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Winn Dixie
Posted by Nikki1990 on 04/22/2009
PINELLAS COUNTY, FLORIDA -- I have been working for Winn Dixie for three years and have been a customer service lead for almost a year of it. My position is one of the managers. I have to say that my store and some others that I have been to in the pinellas county area are really clean. We also focus in on our customer service and freshness policy. Our managers work hard to make sure we are the best. We have special meetings just to discuss that our customers are number one. It is almost hard for me to believe some of these complaints that I have read on here. My store manager and all of my other fellow managers would have listened completely and done anything to make you leave happy. If we are out of a sale item we make sure to get it in a timely manner and are instantly trying to find something else to replace it with or write a raincheck. If something would have happened with chair deal we probably would have given for the others price.

We do everything in our power to make the customer happy. My store is really clean as well we have nightly chores that all our front end people are responsible for. The bathrooms are another story. Did you know their are people that come in and completely destroy them I know that I have had to clean them up before and I did not feel so good afterwards. Sometimes we do not know that the bathrooms are messy and the second we have a customer tell us about we are out there cleaning asap...a couple times we have had to completely shut down the bathroom it was so bad. We also have never stuck out old meat with new tags. I am sorry to say every store including everyones precious favorite Publix has had bad meat before. I also have to say that Winn Dixie does have a lot of cheaper prices than Publix.

Of course some of their products might be cheaper than ours but overall I find our products to be cheaper. Our sales are also a lot better. There are somethings I do not like about Winn Dixie but mostly it has to do with internal things such as raises and some of the idiotic things that the upper managers say. But I believe that will be in any company you find. I also have to stick up for my store manager and co-director, they work their butts off and deserve every dime they are making. Ok I think that is all for now I was just so p. o.ed about some of the customer complaints. One more thing when a customer comes in on Easter one of our busiest days of the year and gets mad because we are out of french fried onions....and says next time I am going to go to Publix.....just want to let you know they are not FREAKIN open....only we are aka the reason we are sold out. Ok for real that is all now!
     
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Posted by Anonymous on 2009-04-23:
Winn Dixie left our area years ago. I always liked them. They had a great meat market.
Sounds like you take a lot of pride in your job. Good for you! Not so many do these days.
Posted by JocFra on 2010-04-28:
I do not know which area this above poster is from, but I am also an employee of WD and I cannot wait for the economy to improve. Working where I now work has been the absolute worst experience of my life. The upper management from the store director and even higher do not know what or how proper management should act. They are a joke as far as I am concerned.

The store sirector forces cashiers to babysit their child while the se baggers/cashiers are on WD's time. And think you can report that behavior to the district management team? Not likely since some on that team force employees to house sit, drive their vehicles for repairs, do maintenance on the same vehicles, go for coffee when there are customers to take care of and a store to run, and take vehicles for "detailing". Yet if any of this is called out, you are targetted as an insubordinate employee and they start documenting anything and everything you could be doing wrong and then outright lying about this stuff or stretching the truth so you look as bad as possible.

Too bad the economy is in the shape it is in. Otherwise I would stand up against it.
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Unfair Employee Treatment
Posted by Songbird1283 on 08/10/2008
OCALA, FLORIDA -- I worked for Winn-Dixie for five years. During those five years I was a great employee and always received an above average on my annual reviews. I was a manager and had been for four out of the five years I was employed at the company. I had never done anything in five years to harm the company and always completed my job duties. I know that the ATF comes into the stores and does alcohol and tobacco stings to ensure that no one is selling to minors. After several times that the company got busted for underage alcohol sales they decided to update their register systems. Their registers now require you to enter the date on the id or get a manager's override to sale the alcohol. This is only for alcohol. When you sale tobacco you are still able to make your own decision on if you should enter the date of birth or you feel they are old enough to purchase.

Winn-Dixie's register system is flawed. When you go to sell anything that requires a certain age to purchase you must hit clear and override. You only hit override if they are old enough. You can only hit clear and override for tobacco and lottery. Remember that you must get a key for alcohol or enter the date. If you make a mistake and hit clear and override the system does not allow you to go back in and enter the date of birth. We had the ATF come in and do a sting. After five years of hitting clear and override I sold a pack of tobacco to a minor. Clearly I would not do this on purpose as it would be risking my job. I misread the date on the id and was not able to go back into the system to enter the date of birth. The ATF came in and wrote me a ticket to go to court as this is a class II misdemeanor charge. I have never been in any trouble in my life, with my personal life or Winn-Dixie life.

My human resources manager was contacted to be made aware of what had just happened. When I spoke to him on the phone he terminated me over the phone (how professional) stating that he felt that he needed to be consistent with what has been done in the past to other employees that committed the same infraction and that my time with the company was not being taken into consideration. I explained to him that I worked there for five years, made an honest unintentional human error, and I have never hurt the company in any way before. I also told him that I had no way of knowing that he was being consistent. He did not offer to suspend me for further investigation even though the policy does not state automatic termination.

I told him that I was sure that there was a girl that committed the same infraction at store 2213 and she did not get fired. He did not offer to check into that before firing me. After being terminated I did my own investigating. There was most definitely a girl at 2213 that committed the same infraction. She was not fired, but six months later was promoted to a front end manager. She committed the same infraction and received a freaking raise for it. My store manager was also terminated, but only after his fifth violation as a store manager. Winn-Dixie's code of ethics states that they deal fairly with all customers, associates, investors, business partners, and competitors. This is a load of bs. If you are going to fire someone under the statement that you are being consistent then you might want to make sure you truly are being consistent before you fire them. You should make sure they are being treated fairly since that is part of the company's code of ethics.

I feel that I made the mistake, but my disciplinary action was definitely unfair due to the fact that another person did the same thing, was not with the company for five years, and was not fired, but promoted. I worked hard for that company for five years and it was not taken into consideration. The human resources manager knows how bad the economy is now days and did not take into consideration that I had been an excellent employee with no prior record. I feel like all the five years that I worked there was for nothing. Winn-Dixie is probably the most inconsistent company I will ever work for.
     
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Posted by spiderman2 on 2008-08-10:
You admit that your misread the date when the ID was presented to you by an underage person and you sold them cigarettes. What does that have to do with how their registers work. Was the register supposed to save you from your mistake? I work in a business the sells cigarettes and alcohol. We don't have any type of computer override but posted on the register is a note that states the year of birth for tobacco and alcohol. PA licenses note both dates directly on the drivers' license. Unless you belong to a union or have a contract, they have every right to fire you for violating their policy. Believe me, I'm married to the boss and if I sell to a minor, I'm out of there.
Posted by jktshff1 on 2008-08-10:
sorry, song....ya blew it. This "small infraction" can cost the company many$$$$$$$. Learn from your mistake and get on with your life. This was not Winn-Dixie's fault, but your own.
Posted by old fart on 2008-08-10:
Is Winn-dixie a non-union store?
Posted by Anonymous on 2008-08-10:
sounds like they were looking for a reason to terminate you.
Posted by Anonymous on 2008-08-10:
It's unfortunate you got canned for one infraction. It's entirely possible that your manager saw the opportunity to get rid of an employee who had been there a while and replace you with someone newer and lower-paid. This sort of thing goes on all the time, especially with the financially distressed retailers.
Posted by Anonymous on 2008-08-10:
As I understand this, once the date is entered it cannot be cleared. If a minor attempts to buy a restricted item, the clerk enters the date on the ID. If not old enough, the register will not permit the sale and flag the clerk that this is a minor. But, if the clerk enters a wrong DOB (older) the sale is permitted. If the OP entered the wrong date and knew it immediately, the sale should have been stopped until a member of management could assist. As is, the wrong date was entered and the OP continued with the sale anyway. I'm so sorry...if you would have even attempted to stop the sale and got canned anyway...I would see this your way.
Posted by moneybags on 2008-08-11:
You should have called our manager, VOIDED the sale and started over.
Posted by moneybags on 2008-08-11:
You should have called your manager, VOIDED the sale and started over.
Posted by Stop your b*tchin on 2009-01-24:
This was your fault. You probably didn't even really check the ID. I see that happen all the time. And if it truly was a mistake you could have voided the sale.
Posted by hardworking youngman on 2011-06-27:
I was a hardworking young man at winndixie.I am well liked by my fellow employees and customers.I started working for this company when i was very young. Recently I was being targeted by my store manager.Because I QUESTIONED HIS FAVORITISM.Is their anyone who can help me with this problem. There are alot of employees at this at store 2320 who feel the same way i do but are afraid to do something because of losing their job.Can anybody please help this stores moral.Our store director needs to be looked at because of the way the store is being run. Im not writing this because Iwas wrong moral terminated but but this store needs help. Thank you for your any help
Posted by 50-plus lady on 2012-09-07:
I can sympathize with the young man who is the victim of favoritism. I've been working at Winn Dixie for 13 years, and I am in the same boat. Employees half my age who have only been there less than a year are getting all the hours. The manager is young enough to be my child, and the way she talks to me, I wonder if she talks to her own mother the same way.
Posted by Flaw in the system! on 2013-05-09:
My 18yr old was just fired from Winn Dixie. He had only worked at the store for 2 months. When trained he was taught to ask for ID for anyone he thought looked under 35 yrs old when selling alcohol. Last month a secret shopper came to his register and bought alcohol. The secret shopper was not asked to show ID and 21/2 weeks later my kid was fired. No reprimand, no write up, nothing...instant termination. Winn Dixie keep my son working for 2 more weeks without saying a word to him. What kind of policy is that? My kid is 18 years old he is not exactly an expert of age determination. Why not card everyone? Every alcohol sale should involve a swiping of a driver's license or a manager's override, no exceptions. His manager said it killed him to fire my son but there was nothing he could do. Life lesson learned and Winn Dixie has lost a customer for good.
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Stolen Reward Points
Posted by Momtoss on 11/28/2006
OAKLAND PARK/FT. LAUDERDALE, FLORIDA -- Recently Winn Dixie promoted their "Earn Reward Points and get a gift card", well I earned well over the 700 points needed to get the $30 off your grocery bill but today when I went to shop and get my $30 off they informed me that I allready used it, but I did not. They told me to call the 800 # on top of the receipt, so I did that and they informed me that someone used my phone number last night at 8:30 and continued to say that someone in my household probably used it - I told her that was not possible it's just me and my husband and we were at home eating dinner at 8:30 last night. After listening to her go on and on acussing my family I finally told her that I believe the cashiers are behind this. She just about blew a gasket, it was fine to go on and on accusing my family but "Oh heavens, no, it couldn't be one of their employees." I figured that I would call and talk to the manager of the store and explain what I had been told, of course I got the 'blow-off'. The lady at the 800# had given me the date, time and cashiers initials that checked that person (crook) out, now you can't tell me that in less than 24hrs. he couldn't have went back on the tapes and actually seen the person using my reward points. Don't get me wrong, I realize this is only $30 but it's the point of it and I am wanting to know if this is happening to anyone else? Just within the last hour and a half I have spoke with someone at my daughters school and they have had it happen to them. And you may ask "What is Winn Dixie going to do?" ABSOLUTELY NOTHING!!!! Pls. write if this has happened to you!
     
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Posted by Anonymous on 2006-11-28:
Thank goodness that we don't have those stores out here! Good luck with this dispute.
Posted by Anonymous on 2006-11-28:
Zzrokk, not here either.
Posted by Hugh_Jorgen on 2006-11-29:
Considering they just came out of Chapter 11 bankruptcy and ended up closing about half their stores in the process, you would think they would try extra hard not to upset the few customers they have left.
Posted by Sandymouse on 2006-12-15:
They closed all their stores here in Southeast Georgia. It was dirty, poorly run and just plain rude employees. One cashier even came on to my husband, and she was married, too. I guess you could buy anything under one roof.
Posted by Dr. Jeecheroo on 2006-12-28:
I like Winn-Dixie.
Posted by dixiecsl on 2007-05-24:
What the lady on the phone or the store director failed to inform you of is that someone probally used your phone number to get your $30 gift card. Winn-Dixie created the ability to look up your reward card by phone number as a convience to you, the consumer. It may have security flaws but it does work out the majority of the time.
Posted by caley on 2007-07-01:
All someone has to do to use your reward card is give your phone number. anybody could have done that. i highly doubt it was a cashier. we dont take our time memorizing your phone numbers.
Posted by spiderman47 on 2008-04-14:
you are correct, but usually if another customer does not
have a customer reward card or has forgotten theirs,
we typically will type in their phone number to activate
it, what may have happened is the cashier may have used
your phone number for another customer therefore losing
your reward points, but if you scanned your reward card
we will not know the phone number because when you first
signed up or filled out the application it is turned in
to the office in the store, your card is automatically
activated, if you have any questions at the top or
somewhere on your receipt their is a 1-866 number to call.
thank you.
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Former Location Manager
Posted by Pallen4896 on 03/09/2014
ATLANTA, GEORGIA -- I worked in the, now closed down, Atlanta Division for 20 years 3 months and 5 days. 1970-1990. I worked in almost all the departments and ended up as a Store Manager. The upper management in those days were autocratic and often abusive. They took an adversarial view of store employees. We had little say, for example, as to sales per man hour or display set up. It was all dictated from the top down by people who hadn't worked in a store for decades. Most employees and executives were high school graduates only. We had an almost 100% turn over in store management. There were very few of us who had a knowledge of the history of the company. The pay was low and set on a three tiered system with those hired after a certain date getting a lower top hourly salary than those hired earlier. I fell into the grandfather pay scale and found out to my horror that they were eliminating those associates who made the top pay for younger ones who would max out at less. Many of our stores were understaffed and we always had a surplus of new, newer or newest employees who were untrained or untrainable. They asked more of them or us than was possible to produce without experience. and time.

Only a favored few who had family relatives in executive positions got promoted to those higher paying jobs. Many of them got burned out as well. I think the corporate culture has now changed but it was too late for the Atlanta area. Our stores were dirty always short handed. It was a tough, thankless job. No bonuses ever
     
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Past Due Dates on Food Sold
Posted by Aileengil on 02/06/2014
Location- Davie Blvd n 32 ave-

If you look at food with yellow sale sticker saying save $1, $2 etc... check the sell by date most of the time it's expired. These items are supposed to be removed off shelf. Not worth getting sick or food poisoning! Even packaged oysters! Prices are good bogo's, BUT ALWAYS CHECK DATES!
     
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Customer Service
Posted by Gergerius on 11/24/2013
One 2 trips to Winn Dixie I've had the unfortunate experience of dealing with a white pregnant cashier who let her friends cut in front of me and then on the 2nd trip after checking out with her she asked me to move while I was loading the groceries in my cart. I'm done. Too bad because it is convenient for me to shop there.
     
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There Are No Employee's to Help When I Am There
Posted by Chrisstarkey12345 on 10/29/2013
I went to look for sour cream and I couldn't find any help. I was also trying to find some rice and still no response. I feel like I can't get what I need because there is not enough staff working there in the morning for the last four months. The only people that have ever helped me was Maria and Dale at the Winn Dixie on Ariana Street.
     
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False Advertising
Posted by Jokkerswild on 10/08/2013
The sign said save $5.00 On five items.

It did not say you must buy five items to get that price

will never shop Winn Dixie again.
     
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Posted by Weedwhacked on 2013-10-08:
Basically you're going to stop shopping there because YOU misinterpreted one of their signs.
Posted by Slimjim on 2013-10-08:
I'm not sure how else the sign could be interpreted. How can you still save the $5 if you didn't buy 5 items?
Posted by FoDaddy19 on 2013-10-09:
I'm not sure how that can be possibly construed as false advertising.
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Customer Service
Posted by Thelmamcclellan on 08/23/2013
ANNISTON, ALABAMA -- The clerk was waiting on a customer on one side of the desk getting something to do with western union. I was at the register side. Another service desk worker was standing behind the desk also. I thought it was very poor customer service for her not to at least say we will be with you in a minute. She never said a word. Not all the clerks are rude but there are some who are not friendly and have poor customer service skills. I'm just saying customer service is lacking.
     
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