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Winn-Dixie Stores - Page 3

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Handicap People Beware
Posted by on
PANAMA CITY, FLORIDA -- My wife is handicapped with ms and trigeminal neuralgia which by the way has an 80% suicide rate. She had visited the store which is only blocks from our condo here. The manager saw the badges all over my wife's service dogs vest but still screamed at her to leave the store. After she showed him one of the cards given to her by the ADA he still screamed at here to leave the store and touched the dog!! After the police came and informed him of the federal law prohibiting these actions he informed them he did not care. One of the employees has since informed me he referred to my wife as "that crazy b@#tch. Shame on you sir. I pity you for your attitude toward people with special needs and pray no one in your family is stricken with a disease like ms.
     
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Starlord on 2011-11-22:
The manager is in violation of federal law. The Department of Justice has an ADA Information line at 1-800-514-0301. I am also handicapped and we have two service dogs (Chihuahuia mix) who go everywhere with us. We have never had a problem with store people, usually, it comes from other customers. I would also contact corporate offices of Winn-Dixie, as the manager's attitude opens them to being the deep pockets in a federal lawsuit for real money.
CrystalSword on 2011-11-22:
Such insensitivity!! With a jerk like that for a manager I'm surprised he has any business at all.
Had I witnessed something like that, I'd have had to say something because our dogs would have been right there with us! As Starlord said, our service dogs go everywhere we go and its extremely rare that they are left at home or in the vehicle (weather permitting, of course).

I really think I'd contact the main office and let them know about this and that you are considering taking them to court, not only for not allowing the dog but the slanderous comment made about your wife!
Anonymous on 2011-11-22:
That manager should not be allowed to work with the public. I hope you take this matter further by following Star's and Crystal's advice.
CrystalSword on 2011-11-22:
I belong to a group in Yahoo and this is from that, granted this is using WalMart as an example, but you can insert any store name in there to suit your needs:
Under ADA law, you are not required, nor can anyone ask you to put on a demonstration of the tasks that your SD can perform, again, here is what a "gatekeeper" (greeter or manager) can ask:

1. Is this a Service Dog? If you answer yes, they are allowed only one more question:

2. What tasks does the service dog perform?============notice, it's doesn't say: "Show me what tasks he can perform."---that would be illegal to require, nor can you be asked anything about your disability--that is private/confidential information, so you do not have to answerin a way that reveals your disability........say for example---you have a spinal disorder and high blood pressure, you don't have to tell a walmart greeter all about your disorder or your high blood pressure, you can simply say that "he picks up things up for me" and "he provides medical alerts for me"---------the law doesn't require that you list all of the tasks he performs for you and they are only allowed ask "What tasks does the service dog perform."--nothing more. By answering: "He picks up things for me and he provides me with medical alerts." you have answered the gatekeepers questions and you can move on. If they stop you after that or insist upon you providing "proof" that he's a SD or that you must answer more questions, simply tell them that what they are now doing is in violation of federal law and if they further detain you or refuse you access you will call the police and have them explain the law to them and that you will then file a complaint and request for an investigation by the US DOJ which could result in monetary fines and financial damages/losses to their business.



If you do it, with a Clint Eastwood, Go ahead, Make my day, look and attitude, they'll shrivel up like the little worms that they are....they're greeters at a wal mart attempting to exert their "power" by depriving you of your rights...if they think the police, DOJ, their bosses are going to be involved and it may cost them $$$, they'll crawl back into their cave and wait for the next victim to pick on.
clutzycook on 2011-11-22:
Ooh, Crystal. I can't imagine anyone messes with you. Might I add, though, after you call the police, file a report and get a copy of the report to give to the DOJ or to just keep for your own records in the event it becomes a court case. Can't trust the feds to do that.
CowboyFan on 2011-11-23:
Since this is second hand, we do not know WHAT the manager was complaining/screaming about. The op makes it seem like it was over the dog, but it may have been about the wife herself and prior incidents, as evidenced by the store manager's comment about her.

The fact that someone has a service dog, does not mean that get into the store. An extreme example would be someone barred by the store for shoplifting. The fact they return with a service dog and are yelled at, does not mean a violation of the ADA unless the yelling is solely because of the dog. Service dog or not, stores can bar people they do not want in the store for other reasons. Not enough information in post to tell why the manager was yelling at the wife.
Starlord on 2011-11-27:
Cowboy, my wife and I have both worked in Loss Prevention and as police officers. Of course, they can refuse service to anyone, but they cannot do it based on illegal discrimination or because the people have a service animal. That is totally ludicrous. We carry the DOJ hotline, ADA desk 800 number for anyone that has questions about service animals. I once had a WalMart greeter tell me they only had to allow Seeing Eye Dogs for the Blind. I told them they needed to do some research, before they got their butts sued.
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No check-out open
Posted by on
FOER LAUDERDALE, FLORIDA --
I just got back from Winn-Dixie (on 941 W State Road 84, Fort Lauderdale, Florida) where the only open check-out was for 20 items or less. I, unfortunately had a full cart of food. As any of you who've used self check-out at these stores know... you can't use cloth bags (even though they sell them) to self check-out. They keep all the extra carts outside so you can't put your food into another cart as you check your items. So there I was having finished my shopping and having been refused a 'real' check out; scanning items and stacking them all over the floor. Guess who gave a crap? No one who worked there. It didn't matter that my food rolled around under other's feet blocking their path. What the is wrong with that store? Why in the don't they have a 20 items or MORE check-out open and make the people with fewer items check themselves out? Publix may cost more but Winn-Dixie can bite me... I've already emailed a complaint to Winn-Dixie and I expect to hear nothing from them.
     
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BEJ on 2011-07-20:
If the 20 items or less was the only checkout open, then that is where you go. I have gone to the store early am and having a full cart found the only line open was the 12 items or less line. The clerk waved me into line saying she was the only checker at the moment. It is the problem of the store.
Slimster on 2011-07-20:
Hate to admit this, but I have on occasion been angry enough at the situation just to park my cart in an aisle and leave.
raven2010 on 2011-07-20:
This happened to me at Kroger two Monday mornings in a row--but ONLY self check out lanes were open. The second time, I left my cart in the self check out lane and walked out.

yes, on my way out I spoke to the attendant, who told me the manager refuses to open a regular line before 730 AM (it was 720) because it isn't cost effective.

Oddly, Kroger runs their "we'll open a lane for you" commercials a freaking day long, nonstop.
Venice09 on 2011-07-20:
You should have gone to the express line. That's what I do when it's the only one open late at night. If the express line gets backed up, they immediately open another register.

Under no conditions would I use a self-checkout. Thankfully, my supermarket doesn't even have them. I think they are smart enough to realize that self-checkout is more trouble than its worth.
Miscelany2 on 2011-07-21:
I did go to the express lane and was told I couldn't buy my items there because I had a full cart.
Venice09 on 2011-07-21:
Miscelany2, I wonder if they would have let you leave the cart if you refused to use the self-checkout. I realize it's inconvenient to walk away and leave everything behind after you've done all the work, but if more people did that, maybe they'd get the message. I can't believe someone didn't at least help you at the self-checkout.
Dwayne on 2011-11-25:
Sounds like crap, it is not the company it is the specific store that does this. This happens everywhere not just WD. Go to Wal Mart after 10pm, They will tell you, basket full of groceries come to the express lane as the other 2 lanes are backed up. Too bad is what they say you have less than 10 items sorry .
mdingo38 on 2012-05-04:
Shop at Publix. If you compare prices to Winn-Dixie, they are about the same (after all they have the same sales, just different weeks) and they always open a register when more than two people are on a line.
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FuelPerks Scam
Posted by on
PORT CHARLOTTE, FLORIDA -- Just tried to use my Winn Dixie rewards card to get the 25 cents off it shows I have on my card. And guess what? It says I have NO DIscount! Whenever I call they 866 Customer Service number it says they are closed.
Shell gas says there is nothing they can do to help me. Beware FuelPerks is a SCAM. I'm calling the Local TV news stations and seeing about getting a story covered. DJ
     
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trmn8r on 2011-06-10:
The best one to solve this would be someone at the Winn-Dixie fuel perks program. I hope you can get in touch with them.
http://www.shell.us/home/content/usa/products_services/on_the_road/fuels/grocer_rewards/winn-dixie/

1-866-946-6349 This number is for the Rewards Card, that includes the fuel perks program. I don't see how they can be "closed" as in no longer in service.

I just called the number. Menu choice 5 is for customer service.
FlShopper on 2011-06-10:
I know quite a few people who've used the fuel perks program and love it. It's not a scam but obviously there's an issue with your card/account. I hope you can get it resolved.
Anonymous on 2011-06-10:
I hope everything works out for you. I can tell you that it is not a scam, because I use it. The last time I used it, I had over $1 off per gallon and had no issues getting the discount.

Try the link Trmn8r posted above, or you go to the Winn Dixie website if you are having trouble getting through by phone.
Big Tom on 2011-06-24:
I went to the Shell fuel station and was told the discount is NOT for regular gasoline....just mid range and high test.....RIPOFF city
Person on 2011-07-19:
Actually that is not Winn Dixie's fault it is Shell gas stations fault for not letting you get your gas. Winn Dixie is having problems with the Shell gas stations in regards to that and have filed complaints against them for that reason.
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Finally - a manager who gets it
Posted by on
MIAMI, FLORIDA -- I have been shopping at the Winn Dixie at SW 104th Street off Dixie Highway for over 20 years. I have told anyone who would listen that this store had horrible customer service. However, today, I met Brian. I think he's some kind of store manager, but, if he isn't, he definitely should be. Without my asking, he saw me looking for something in an aisle and helped me find it. Then, when I was (self)checking out, he saw I had a big bag of kitty litter, and, again, without asking, lifted it up and scanned it for me -- then, waited until I had paid and put it back in the cart. He also asked if I had registered for their new gas card and, when I said I really wasn't interested, he said "let me have your driver's license, it will take me one minute." True to his word, he came back in one minute with the new card. Then, he handed me a packet of coupons. Unbelievable. I was looking around for a hidden camera. I can't tell you how happy I am that this store finally found someone who remembers what customer service is. Awesome!
     
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trmn8r on 2011-03-13:
There are other possibilities. Brian is visiting from another store, and will depart in a few weeks, leaving the store with the same putrid customer service it has had for years.

I frequented a TGIF restaurant. The management was mediocre, not good, not bad. Then an upper level employee came to be an interim manager. His management was superb. He left afer two years, and within a month the customer service/experience went to the dogs.

I hope the change at your store is permanent...
Anonymous on 2011-03-13:
This is nice to hear. Hope he sticks around! I love my local Winn Dixie for buying the basics...not so much for their selection, but for their great service and friendliness.
spiderman2 on 2011-03-13:
I'm glad you got good service. One person can make all the difference! We have a lot of choices in grocery stores where I live, which is not a huge metro area, and if I had consistent poor customer service at one store, I would find another.
localgod on 2011-03-13:
This kind of customer support is not few and far between, many of us retail management types insist our associates provide this level of support. The only thing I ask is don't abuse it; one bad customer can ruin the associates day, sap their self-confidence, and horribly affect their customer service acumen. Please don't be that person.
Venice09 on 2011-03-13:
My supermarket has great managers, and it really does make a difference in the overall shopping experience. I hope Brian is a manager and sets a new tone for this location. I believe employees follow the manager's lead.

Hidden camera!.. haha
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Spoiled Chicken
Posted by on
SAINT CLOUD, FLORIDA -- Since August 2008 and March 2010 I have had to return spoiled chicken to Winn Dixie for replacement 6 times, and on two other separate occasions I just threw out the chicken without returning it at all. This is totally unacceptable, I've complained to Winn/Dixie's corporate office numerous times about this to no avail and it seems to fall on deaf ears, they don't even offer so much as an apology at corporate level. All the above is referenced Winn/Dixie's Saint Cloud, Florida store, additionally I have notified Sanderson Farms regarding my issues and at least they offered an apology for this situation, its my belief I'm not the only one having this problem with Winn/Dixie and would like to hear from others with this sort of complaint. I have moved on from being a loyal Shopper at Winn/Dixie and have elected to shop elsewhere....
     
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goduke on 2010-03-31:
I'm thinking that I'd have stopped buying chicken at Winn-Dixie after the second time. But that's just me.
Anonymous on 2010-03-31:
Goduke + 10. There are stores around here that I will never buy meat from again (not Winn-Dixie).
Anonymous on 2010-03-31:
Are you checking the "sell-by date" on the package before taking it home?
Venice09 on 2010-03-31:
You have certainly given them enough chances. More than I would have. It's time to move on.
No more Winn Dixie on 2010-04-01:
Thank you for your comments, absolutely, I did check dates, and all of the packages were within at least 3 days of their sell by date and upon getting the packages home and opening it to properly freeze it,for use later, it was already spoiled, and on two occasions they had replaced labels over top with new ones indicating a new sell by date, but I agree with everyone, I'm trustworthy and as a loyal Winn/Dixie shopper I expect Winn/Dixie to be looking out after my best interest,and that was not the case, and YES after 6 or more times you think I would have learned my lessons, however, I shouldn't have to follow up behind Winn/Dixie to make sure their doing their job and that's the bottom line. Thanks to every ones comments
Carlie on 2013-08-18:
I am going to give up on Winn Dixie meats/chicken. I have always depended on them for Sanderson Farms Chicken, but I bought buy one/get one free. (which seemed like an OK deal at the time), but the chicken was stringy. I thought that I had made a mistake in cooking the chicken so decided to give W.D. Sanderson Farms chicken another chance. I bought the same brand and the buy one get one free chicken. I marinated it overnight, cooked it according to a recipe and it still turned out stringy and not very moist. I even cooked it about 10 min. less than recipe called for. I give up!!!! I will never buy Sanderson Farms chicken again and will not depend on Winn Dixie for chicken or any other meat products again. I simply do not trust them any more.
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Complaint
Posted by on
On June 23rd I went into the Winn Dixie on Thomas Drive in Panama City Beach to pick up some items at the deli. I personally do not like pre-packaged items because I feel that they dry out. I asked the lady behind the counter if I could have some potato salad. She told me that there were some below already packaged. When I informed here that I did not care for them she refused to give me any fresh potato salad--I left and talked to Deli Manager whom has also tried to sell me pre-packaged items before--I have always left without buying pre-packaged. After leaving the Deli I asked to speak to the manager of the store and got the nexr best thing Asst Manager (I think). I told her my problem and she asked me if I got everything I was shopping for and I told her NO.
She said she would talk to the Deli people and walked off. I left store Publix is right across the road. This was my last adventure at Winn Dixie. I work for a large resort on the beach. I will never say anything bad about Winn Dixie. I will never recoment it to our guest.
     
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goduke on 2009-06-24:
Did they actually have the loose potatoe salad for sale in the deli? Or was this an issue where they'd have to go into the back, crack open a vat, and get some out?
PepperElf on 2009-06-24:
and when you said she "walked off"
perchance she walked off... to talk to the deli?
Anonymous on 2009-06-24:
I was recently on vacation in the south. This seems to be a southern phenomenon, I.e. the prepackaged stuff at the deli. When I looked at it, I also left the deli without buying any, it was not a bit appealing.

I just want to be able to walk up to the deli case, press my nose against the glass and check out the offerings, then have the clerk spoon out a container of whatever. That's what a deli is!
BokiBean on 2009-06-24:
I haven't seen the prepacked stuff in the deli at our Walmart, but I'd be the same way. Publix has better stuff anyway, I would have shopped there first.
Anonymous on 2009-06-24:
Well, being a new englander, I know nuthin bout no Publix or Winn Dixie. But I am taking note, and next trip will head the other direction to the Publix.
BokiBean on 2009-06-24:
You'll like Publix..they're nice and have beautiful delis, bakeries and produce departments. Just beautiful.
old fart on 2009-06-24:
Winn Dixie is a crappy operation.. I always went to Publix...
bcd on 2009-06-24:
Go to Publix. All of their stores are clean and well managed and have continued to be that way for many years. When the checkout lanes get busy the managers will ring up orders and bag groceries. At Winn Dixie the managers are rarely around when the front lines get busy. There was a time when Publix was expensive and Winn Dixie was cheaper but Publix has had better prices (and always better quality products) for the past several years.
ken on 2012-11-10:
what did u due to my coffee ? The decaf arabica, after many yrs. u changed it from med, roast to a crapy mixture of med. roast and the dark crap. We HATE it !!!!!!!!! Please change it back, some moron mixed it and now it SUCKS. IT WAS VERY GOOD AS IT WAS. I'M TAKING IT ALL BACK AND NOW MUST SEARCH SOMEWHERE ELSE. ALL CHANGE IS NOT GOOD. IF IT AIN'T BROKE, DON'T FIX IT, DUMMY.
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Stolen Reward Points
Posted by on
OAKLAND PARK/FT. LAUDERDALE, FLORIDA -- Recently Winn Dixie promoted their "Earn Reward Points and get a gift card", well I earned well over the 700 points needed to get the $30 off your grocery bill but today when I went to shop and get my $30 off they informed me that I already used it, but I did not. They told me to call the 800 # on top of the receipt, so I did that and they informed me that someone used my phone number last night at 8:30 and continued to say that someone in my household probably used it - I told her that was not possible it's just me and my husband and we were at home eating dinner at 8:30 last night. After listening to her go on and on acussing my family I finally told her that I believe the cashiers are behind this. She just about blew a gasket, it was fine to go on and on accusing my family but "Oh heavens, no, it couldn't be one of their employees." I figured that I would call and talk to the manager of the store and explain what I had been told, of course I got the 'blow-off'. The lady at the 800# had given me the date, time and cashiers initials that checked that person (crook) out, now you can't tell me that in less than 24hrs. he couldn't have gone back on the tapes and actually seen the person using my reward points. Don't get me wrong, I realize this is only $30 but it's the point of it and I am wanting to know if this is happening to anyone else? Just within the last hour and a half I have spoke with someone at my daughters school and they have had it happen to them. And you may ask "What is Winn Dixie going to do?" ABSOLUTELY NOTHING!!!! Pls. write if this has happened to you!
     
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Anonymous on 2006-11-28:
Thank goodness that we don't have those stores out here! Good luck with this dispute.
Anonymous on 2006-11-28:
Zzrokk, not here either.
Hugh_Jorgen on 2006-11-29:
Considering they just came out of Chapter 11 bankruptcy and ended up closing about half their stores in the process, you would think they would try extra hard not to upset the few customers they have left.
Sandymouse on 2006-12-15:
They closed all their stores here in Southeast Georgia. It was dirty, poorly run and just plain rude employees. One cashier even came on to my husband, and she was married, too. I guess you could buy anything under one roof.
Dr. Jeecheroo on 2006-12-28:
I like Winn-Dixie.
dixiecsl on 2007-05-24:
What the lady on the phone or the store director failed to inform you of is that someone probally used your phone number to get your $30 gift card. Winn-Dixie created the ability to look up your reward card by phone number as a convience to you, the consumer. It may have security flaws but it does work out the majority of the time.
caley on 2007-07-01:
All someone has to due to use your reward card is give your phone number. anybody could have done that. I highly doubt it was a cashier. we don't take our time memorizing your phone numbers.
spiderman47 on 2008-04-14:
you are correct, but usually if another customer does not
have a customer reward card or has forgotten theirs,
we typically will type in their phone number to activate
it, what may have happened is the cashier may have used
your phone number for another customer therefore losing
your reward points, but if you scanned your reward card
we will not know the phone number because when you first
signed up or filled out the application it is turned in
to the office in the store, your card is automatically
activated, if you have any questions at the top or
somewhere on your receipt there is a 1-866 number to call.
thank you.
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StarStarEmpty StarEmpty StarEmpty Star
Past Due Dates on Food Sold
Posted by on
Rating: 2/51
FORT LAUDERDALE -- Location- Davie Blvd n 32 ave-

If you look at food with yellow sale sticker saying save $1, $2 etc... check the sell by date most of the time it's expired. These items are supposed to be removed off shelf. Not worth getting sick or food poisoning! Even packaged oysters! Prices are good bogo's, BUT ALWAYS CHECK DATES!
     
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Customer Service
Posted by on
Rating: 1/51
ABBEVILLE, LOUISIANA -- One 2 trips to Winn Dixie I've had the unfortunate experience of dealing with a white pregnant cashier who let her friends cut in front of me and then on the 2nd trip after checking out with her she asked me to move while I was loading the groceries in my cart. I'm done. Too bad because it is convenient for me to shop there.
     
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StarStarStarStarStar
There Are No Employee's to Help When I Am There
Posted by on
Rating: 5/51
LAKELAND, FLORIDA -- I went to look for sour cream and I couldn't find any help. I was also trying to find some rice and still no response. I feel like I can't get what I need because there is not enough staff working there in the morning for the last four months. The only people that have ever helped me was Maria and Dale at the Winn Dixie on Ariana Street.
     
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