My Story with Wirefly
In around Feb. 2010 when I decided to sign up a cell phone plan with AT&T. This was my very first time on cell phone as I did not have much knowledge of using a cell phone at that time, all I needed ... read full review23 Replies - Latest reply on 06/06/2012
So, I was eligible for an upgrade on my Verizon account. I looked at Verizon's site for upgrade options, then looked around a bit on other sites and came across Wirefly, which said they could process ... read full review2 Replies - Latest reply on 03/03/2011
Wirefly Took Advantage of Me!
RESTON, VIRGINIA -- In July of 2010, I placed an order online for a new phone through Wirefly, for a T-Mobile phone. I received the phone, and although it was originally purchased with an individual plan, decided that I ... read full review7 Replies - Latest reply on 06/02/2012
BEWARE! BEWARE! BEWARE!
Added a new line of service to our existing account on Dec 6, 2010. Once we received the phone it did not work properly. Contacted WIREFLY and made arrangements to exchange phone ... read full review4 Replies - Latest reply on 06/15/2013
Scammers And Crooks! Warning!
LARGO, MARYLAND -- The worst company on the face of the earth. Representatives are not even in the USA, they are in India and many of them can not answer questions. Purchased a phone in December of 2009 and decided to exchange ... read full review3 Replies - Latest reply on 08/21/2013
CHARLOTTE, NORTH CAROLINA -- I wouldn't recommend buying cellphone from wirefly. They charged me $50 for 1 year insurance for my phone. I lost my phone and I asked for replacement. They guided me to a very poor company so called 'insurance'. These people don't even know to talk properly. They were putting me on the radio. Finally because the I lost the phone negligently, they can't give a replacement. How can some body negligently lose stuff? Wirefly don't even have any control over this so called insurance. I will never ever buy any thing from wirefly, I saw the worst customer service in them.12 Replies - Latest reply on 01/08/2010Add reply
Refurbished Cell Phones
Four months ago I purchased a plan and three different cellular phones along with the 100% insurance guarantee through NCOA.
My first clue should have been the first day we received the phones, all ... read full review3 Replies - Latest reply on 09/26/2007
Rip off six months later!
My husband and I purchased phones from wirefly.com in July of last year. In December, two days after Christmas, they took 600.00 from our bank account! We tried to contact the company, and they said there ... read full review6 Replies - Latest reply on 01/28/2010
I tried to order a new cell phone with wire fly and renew my contract with Verizon, my contract is 450 minutes for 39.99, wire fly kept telling me I had to upgrade to 450 talk &text for 59.99. I didn't ... read full review3 Replies - Latest reply on 06/08/2012
I placed an order with Wirefly on 2-17-11 and was given an invoice number and told the complete price was 92.97 which I authorized....I printed out the invoice...Then today on 2-19-11 I received what I ordered but with a different invoice number and new amount of 100.96...I did not authorize this amount but with checking with my bank they stated both amounts were pending... I then called Wirefly and the girl who spoke very poor English told me I had the invoice number wrong and I owed the 100.96 which weould be deducted from my bank account.. She told me I had placed 2 orders which I most certainly DID NOT !!and asked to speak to her supervisor who she said was busy but would return my call within 8 hours.......It has been 12 or more hours and still no call.....2 Replies - Latest reply on 02/24/2011Add reply
Consider Yourself Warned!
DO NOT USE WIREFLY!!! I tried to sign up for the E*TRADE "Free" Blackberry deal through Wirefly. They made me email their customer service (outsourced to India) copies of my social security card, drivers ... read full review13 Replies - Latest reply on 11/07/2008
Useless Customer Support
RESTON, VIRGINIA -- The offer was for a free Droid Incredible with Verizon contract upgrade. As I was planning on doing this when my contract was up in January anyway, it seemed like a good idea. I ordered on a Wednesday ... read full review1 Replies - Latest reply on 11/27/2010
LANSING, MICHIGAN -- I have ordered 3 or 4 phones through Wirefly. Each experience has been frustrating and lengthy. While prices are unmatched the customer service for ordering has been ridiculous. Hour long waits, poor and uninformed agents, complex and simple mistakes that make the process difficult.
In summary best prices but make sure you fill out everything correct exactly the first time. Customer service is ridiculously slow and unhelpful