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Wirefly Blackberrys

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Great Service of Wirefly Customer Service Department
Posted by Wirefly_spam_victim on 06/07/2012
I should change my username for this review but decided not to do so as this review (compliment) is really a follow up my previous review (compliant see http://www.my3cents.com/showReview.cgi?id=114052 for reference).


About two weeks ago, I decided to pay my bill to NCO Financial (a collection agency) for a Wirefly bill which I initially disputed but I did offer partial pay for a settlement as I felt that my poor understanding and stupidity had also caused to this problem.

After I posted my compliant, Wirefly_Kim responded with a suggestion to contact onlinesupport@Wirefly.com. I have seen Wirefly_Kim's posts on many places, all with similar suggestions, and I thought it was just a PR effort of Wirefly.

Not at all, one day after I contacted Wirefly customer service department, I got a response. It was far beyond what I expected. Given the fact that I have paid my bill to NCO collection agency, they could have just ignored me -- as I have admitted my responsibility of this charge, but they wanted to make it right and fair to the customer, in my case to forgive me for being so stupid to believe a scam.

This scam was not really from Wirefly, the company itself. Some people took advantage of Wirefly's refer a friend program http://www.Wirefly.com/refer-a-friend/?referringdomain=wirefly_Bing
with misrepresentation of the contract. Of course, they won't target their friends -- rather to strangers who are ignorant/innocent/stupid just like me.

Wirefly has certainly regained my trust/confidence. My first effort is to try to find what I can buy on this $300 refund. I will certainly look at Wirefly whenever I need new plan/upgrade/etc.

I would also like to thank my3cents.com for providing this platform, it is not just for rant --- it has turned a complaint to a complement !!!

Thank you Wirefly_Kim, your effort to help customers is highly appreciated! You have done a great job for the customers, and for your company as well



     
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Posted by onlooker on 2012-06-07:
Good to hear
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StarEmpty StarEmpty StarEmpty StarEmpty Star
My Story with Wirefly
Posted by Wirefly_spam_victim on 05/31/2012
In around Feb. 2010 when I decided to sign up a cell phone plan with AT&T. This was my very first time on cell phone as I did not have much knowledge of using a cell phone at that time, all I needed was to have a phone that I could use to talk.

I was contacted by a guy with last name [snip], I believed he was a salesman of Wirefly or who did the sales for Wirefly on commission. He did not speak much English, and our conversation was totally in Chinese. He told me that I could sign 450 minutes national plan for $39.99 for two years and with a free smart phone Blackberry. I did not know any type of cell phone. For me, it would be used as a normal phone. I had no interest using cell phone other than voice communication, but I did agree to get a free Blackberry for a monthly AT&T plan for $39.99. Mr.[snip]later told me that his supervisor would contact me for confirmation of my order. Later, a guy called me to confirm my purchase (asking me for my social security number), and that was all my contact with Wirefly before getting a Blackberry in my mailbox.

A week or two, a cell phone came to my residency, That was all about my contact with Wirefly regarding this purchase. I had never made any contact with AT&T as I did not know much how cell phone plan worked and I thought
Mr. [snip] company (Wirefly) was a sub company of wireless service of AT&T. At this point, I had never visited Wirefly company web. As I have said, I knew very little about wireless plan/smart phone. To me, to have a cell phone would help me to communicate while on travel.

Later (about two weeks after) I was informed by AT&T that I should
not use the Blackberry as I did not have data plan, even then I did
not know anything about data plan, it had certainly never come to my
mind. So I had to borrow a Motorola V3 cell
phone from my friend who took out the SIM card from the Blackberry and
inserted it to his Motorola). I have been using this Motorola
since then. The Blackberry that Mr. [snip] promoted and Wirefly sent to me has no use forever.

In March 2010, I got a mail from Simplexity with a bill of $300. I was rather surprised that I had never contacted this company (neither to Wirefly for that matter) except these two salesmen on the phone regarding my AT&T plan. So I called back to Simplexity and learned that it was same as Wirefly. I explained the situation and wanted to clean up the misunderstanding. But they denied Mr. [snip]was Wirefly employee, and did not even bother to investigate this deceptive promotion/sale of Blackberry.
If Mr.[snip] had nothing to do with Wirefly then what would be his incentive to promote sales for Wirefly ? Later, I confronted to Mr. [snip] who still claimed he worked for Wirefly. Then I contacted AT&T and found out that my wireless plan was originally with data plan -- later was cancelled (all those were done by these claimed to be Wirefly employees) I had done neither of them. It was a totally conspired by Mr. [snip] and other Wirefly employee or contractors who worked for that company on
commission.

I tried to return the cell phone since it has been dusted in my
storage short after I got it, but Wirefly did not want. They insisted
that I had violate my contract with AT&T on data plan which I had
never consent to sign (I did not even know how to use it then).

A few months ago, I got a bill from NCO Financial (a collection agency) asking for $300 on Wirefly's behalf. At first, I wanted to contest/dispute the bill, later I decided to pay for it to put this whole issue behind. For me, $300 is no big deal -- I have paid over $3000 every month for all kind bills, it would not look good for having a collection agency after me for $300.

I just want people to be aware when you deal with Wirefly -- in particular those spam/salespersons, it might not be real Wirefly's policy -- but their business model certainly gives those scumbags a chance to take advantage of innocent/ignorant consumers.

It is far much better/safer to deal with carries' directly. Recently, I signed up with AT&T for two years contract with data plan for an iphone. The service is great, they even waived the activation fee.

I have been with AT&T since 2010 -- and now we have three phones family plan with AT&T. I began to enjoy using data plan and I wish I knew data plan when dealing with Wirefly -- now I know -- nobody can use smart phone (even if it is unlocked or free gift) with AT&T without signing a data plan

I have all the phone records that I had contacted with self-claimed Wirefly employee Mr. [snip], who promoted to sell me the blackberry. I confronted him after receiving Simplexty's $300 bill for violating data plan contract. Our previous phone communication records (on my google/voice accounts) are also available to assist this investigation.

My goal of this review is to get the bottom of this scam business and if possible to clean Wirefly's name. I am willing to help to track down those who were responsible to this scam/illegal sale and take them to civil/criminal prosecution.



Note, this is on going story with Wirefly, and I have changed the title to reflect to the fact. It started with a compliant -- but this might turn to be a compliment.

Also I decided to remove the phone number of this claimed Wirefly salesman, just in case this person would be facing criminal prosecution. This is to preserve evidence which should only be presented to the court.

     
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Posted by wirefly_spam_victim on 2012-05-31:
Admin replaced some of text with [snip]

The Wirefly salesman is known to public check the link, that is his number.

http://800notes.com/Phone.aspx/1-917-267-2790
Posted by Wirefly_Kim on 2012-05-31:
Hi,
I work at Wirefly's HQ and I am concerned that someone might have fraudulently used our company to negatively impact you. I understand that you paid the collections company, but if this order was fraudulently handled, I would like to review it for you and see if we can resolve this for you. If you would please send us your order number to onlinesupport@wirefly.com, I will have a customer service manager review your order and reach out to you. I look forward to hearing from you soon!
-Kim
Posted by Slimjim on 2012-05-31:
I restored the phone number in the complaint as it appears to be used as a business line for the purpose of soliciting.
Posted by wirefly_spam_victim on 2012-05-31:
Kim,
Thanks for taking care of this issue, and I just sent an email to onlinesupport@wirefly.com. I look forward to clearing your company name, and mine as well.
Posted by BigAl on 2012-05-31:
Wirefly spam victim> Be sure to stop back and let us know if and how Kim has helped you. Thank you for your review.
Posted by Bee on 2012-05-31:
Kim's response is not a "cut and paste" response. While there are some words that are similar, it is not just a cookie cutter response. It is also nice that they have someone who takes the time to contact those who are having issues to let them know that they will look into it further, if provided with more information. As for following up the "real" solution, that is between the Author of this letter and the company. If the author chooses to share that information, then fine.
Posted by wirefly_spam_victim on 2012-06-01:
BigAl and Bee,

I will share my story to the end. To the fairness of all involved that includes Kim and Wirefly. I want to add that, I have phone records that this claimed Wirefly employee who contacted me. He even promised to "help" to resolve the original bill, and so he could sell me another cellphone which I was looking for.

I did call Wirefly and provided all the detail of this scam sale but it did not help.

I will help Kim and Wirefly to track down this guy and take him to court (criminal or civil fraud) -- for what he has done to me and others. Wirefly should have the resource/incentive of doing that to clean their name.
Posted by wirefly_spam_victim on 2012-06-01:
If Wirefly was not responsible for this scam, then it must have been an insider job (an Wirefly employee conspired with this Chinese guy).

Here are the tips how to find who were responsible for this scam sale:

Who brought my order to Wirefly ? As I had only phone contact with two. One was this Chinese guy and the other was his "supervisor". So if there are voice recording, telephone record inside Wirefly, it can track down easily. There should be a record how this order came to Wirefly in the first place.

Posted by wirefly_spam_victim on 2012-06-01:
Just an update,

I got an email from Wirefly
-----------------------------------------------
Dear XXX

Thank you for contacting our Customer Service Department.

It appears that our Finance Department closed this collections account but you still decided to pay the $300 instant savings discount charge. I would like to discuss this issue with you. Do you have a phone number that I can get in touch with you? I can also be reached at the Office of the President at: 800-444-9543. Our office hours are from 9:00am-9:00pm EST Monday thru Friday.

We hope this addresses your question, but feel free to reply to this email if we may be of further assistance.

Thank you,
-Stefan
Wirefly Customer Service Department
----------------------------------------------

And I had a very productive conversation with Stefan, and he told me that they would refund me $300.

So, I will have another update as soon as I have the money back to my credit card -- and then I will rewrite this review to become a compliment.

Way to go, Wirefly !!!!
Posted by DebtorBasher on 2012-06-01:
Thanks for keeping us updated.
Posted by wirefly_spam_victim on 2012-06-01:
Dear Stefan,

It was really nice to talk to you. Thank you so much for your kind help and that was really beyond my expectation.

I would like to get the refund to the same credit card which I used paying NCO Financial, so it would be easier for me to track on this rather unfortunate transaction.

Please pass my big thank you to Kim who responded on my3cents review -- and I am really impressed by your service.

Also, if there is anything that I can help to track this guy down, and put him on trial for fraud, please do let me know. I have evidence on him.

Thanks again for your kind help
Posted by DebtorBasher on 2012-06-01:
I would also like to offer my help in tracking that guy down if you need some help with it...I'm a professional skip tracer and that's what I do for a living. (Free of charge to you. In fact, I was the top skip tracer FOR NCO Financial when I worked for them and trained over 100 other skip tracers). Just send me an private message. Good luck.
Posted by trmn8r on 2012-06-01:
How many bad guys can there be named "Skip" to justify all those skip tracers?
Posted by wirefly_spam_victim on 2012-06-01:
trmn8r,

I did not put skip on. For my case, there is one bad guy with last name Wang, who claimed to work for Wirefly. I think Wirefly is looking into this issue now.

I did speak to another person whom Mr Wang claimed to be his supervisor. He called me to confirm my order. I am not sure if he was aware of this scam or not. He could have been misled by Mr. Wang or his associate inside Wirefly.
Posted by wirefly_spam_victim on 2012-06-01:
DebtorBasher,

Thanks for your kind offer, I think Wirefly should have enough evidence on this guy. His phone number should reveal his real identity. Web search can find a lot evidence on him who has claimed to be Wirefly employee.
Posted by trmn8r on 2012-06-01:
I'm sorry to confuse you, wirefly, I was jesting with Debtor Basher. This is a serious issue, and I hope it is resolved quickly.
Posted by DebtorBasher on 2012-06-01:
Ok Wirefly...you know where to find me if needed!


8er...you'd be surprised!
Posted by wirefly_spam_victim on 2012-06-03:
Dear Stefan,

Thank you again for your kind help, and I really appreciate it.

I just learned from the internet that paying to a collection agency would result a bad credit report/score. I was not aware that your finance dept had closed my NCO collection account when I was in contact to NCO to make the payment. I did so to put this issue rest even though I was a victim of scam of that claimed Wirefly employee,
Mr. [skip] in New York..

Would it be possible to have it refund through NCO -- I hope that would clear my name. Otherwise, It would be so bad that I have myself victimized twice all related to this [skip] and Wirefly.

And if there is anyway Wirefly, as the original creditor, could help me to clean up this collection issue, such as contacting NCO etc
or write me a letter to clear my name ? In my life, I have never dodged one single bill -- and this is why I decided to pay the bill even I deeply resented. I am a fair/responsible guy and
I care my reputation, and that of Wirefly as well.

We can not let this [skip] to rip us off -- then ruin our reputations --- so we should help each other to restore our credit/reputation.

I will continue to follow up this event and will do my best to write a fair/accurate review of Wirefly.

Again, I am deeply appreciative what you and Kim have done so far

Regards,
Posted by wirefly_spam_victim on 2012-06-04:
June 4, 2012 12:45
Dear XXX,

Thank you for contacting our Customer Service Department.

Per our previous conversation on Friday, I will be working with Finance to see what is the best options to refund you $300 instant savings discount charge. I will also be working with Finance who in turn will be working with NCO to have the credit issue corrected.

Wirefly Online Support
Posted by wirefly_spam_victim on 2012-06-05:
Dear XXXXX,

I wanted to provide an update to you with regards to the ISD that you paid to NCO. I have spoken with our Finance Department and NCO has agreed to credit you back the $300 to the credit card that you used to initially pay it. Finance has informed me that NCO credited you yesterday so depending on what type of banking institution your credit card is through, it may take a day or so to post on to your account. Finance has also informed me that even though you paid the instant savings discount charge NCO did not report you to a credit bureau. Thank you for your patience in clearing up this matter, let me know if you have any further questions.

We hope this addresses your question, but feel free to reply to this email if we may be of further assistance.

Thank you,

Wirefly Customer Service Department
Posted by trmn8r on 2012-06-05:
Excellent.
Posted by Wirefly_Kim on 2012-06-06:
Hi Wirefly_Spam_Victim,
I am glad that we have been able to get this issue resolved for you, and I assure you that we are working with the authorities regarding Mr. Wang. If there is anything else that Stefan or I can do to be of assistance to you regarding this order, please do not hesitate to reach out and let us know. Thank you for giving us the opportunity to resolve your issue with us.
-Kim
Posted by wirefly_spam_victim on 2012-06-06:
Hi Kim,

Thanks so much for your kind help, and as soon as I see the refund from NCO on my credit card, I will mark this compliant as resolved, and I will certainly write a review on your Customer Service. You guys are really doing a wonderful job, and it is beyond my expectation.

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False advertisement
Posted by Michellee on 12/01/2009
The order I placed was $29.99. When I called to confirm order it was changed to another price. It should be a guaranteed price. The customer service agent told me what I needed to do to process my order. I called AT&T to fix the problem. So I don't see why my order was changed to a different price.. Customers should be able to talk to a customer service agent regarding a problem, not be directed back to the website to email.
     
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Posted by Anonymous on 2009-12-01:
Did you receive the instant discount? Was it a new plan?
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