Great prices, horrid customer service
I recently ordered 2 phones as part of an upgrade on my family plan. 1 phone was for me, the other for my daughter living at college. The website doesn't allow shipping to multiple addresses, but I didn't see this as a problem because I thought we'd have to bring the phone to the local Verizon store for activation. AFTER the order was placed I discovered the new phones are automatically activated within 24 hours of delivery (even if the delivery isn't signed for- despite the fact the website says a signature is required, it isn't). This posed a problem for my daughter since she wouldn't receive her phone for at least 24 and possibly 48 hours after the package arrived at my house. Using the online chat feature, I tried to have the activation on her phone postponed for 48 hours. I was repeatedly told no, until I threatened to post negative reviews on every website I could. Suddenly, I told told that the activation would be delayed for 48 hours. I even received an email to that effect.
But the email was a lie. Not only were the phones not turned on after 48 hours, they were turned on 8.5 hours after they were delivered. I called customer service. After 30 minutes I was told that my daughters old phone would be reactivated (of course, I was told to call her to tell her this, which was difficult since they had shut off the old one and she hadn't received the new one yet).
The next day I was given a phone number to relay to my daughter. I was told she should call that to activate her phone. When she did that, she was told she needed to call yet another number from a landline in order to activate her phone!
She will take the phone to the Verizon store near her college and hope that she can activate the phone.
Overall, this experience has made me immensely unhappy.