I recently ordered 2 phones as part of an upgrade on my family plan. 1 phone was for me, the other for my daughter living at college. The website doesn't allow shipping to multiple addresses, but I didn't see this as a problem because I thought we'd have to bring the phone to the local Verizon store for activation. AFTER the order was placed I discovered the new phones are automatically activated within 24 hours of delivery (even if the delivery isn't signed for - despite the fact the website says a signature is required, it isn't).
This posed a problem for my daughter since she wouldn't receive her phone for at least 24 and possibly 48 hours after the package arrived at my house. Using the online chat feature, I tried to have the activation on her phone postponed for 48 hours. I was repeatedly told no, until I threatened to post negative reviews on every website I could. Suddenly, I told that the activation would be delayed for 48 hours. I even received an email to that effect.
But the email was a lie. Not only were the phones not turned on after 48 hours, they were turned on 8.5 hours after they were delivered. I called customer service. After 30 minutes I was told that my daughter's old phone would be reactivated (of course, I was told to call her to tell her this, which was difficult since they had shut off the old one and she hadn't received the new one yet).
The next day I was given a phone number to relay to my daughter. I was told she should call that to activate her phone. When she did that, she was told she needed to call yet another number from a landline in order to activate her phone! She will take the phone to the Verizon store near her college and hope that she can activate the phone. Overall, this experience has made me immensely unhappy.
I saw some ads from Wirefly having a promotion on the new BlackBerry Torch 9800 for $99.99. I thought it was a great deal for the phone and free shipping. I called and placed the order. Agent wanted to sell me extended warranty and extra accessories for another $90. I refused and it looked like it was smooth sailing. Later that night, I get a order cancellation email saying my order was cancelled and I should call the 1-800 number or visit the www.whereismyorder website.
The 800 number wants my order number, once entered goes on to tell me that I need to refer to the website for FAQ and customer service. The website gives me a stupid message that the ordered was cancelled and no details. I managed to chat with someone at customer support and explained that my order was cancelled. I wanted to find out why and remedy the problem. They told me "the system" said my information was invalid and cancelled the order. I asked them what information was invalid and they said they could not tell me that.
Once the system invalidates the order, all information is deleted and I cannot re-instate the order. I would have to submit a new order. I did that and it was invalidated again. I got the same run around and nobody could tell me what information was invalid and nobody could correct it. The answer to all questions was that "the system cancelled the order." They told me not to try to order again because it will probably get rejected.
So basically they do not want my business. No human being there can override "the system" and correct any orders. This online experience has been the most ridiculous I have encountered in my life and I buy online all the time. I will never ever recommend this company. The customer service department has no ability to resolve your issue and is only there to handle complaints.
DO NOT USE WIREFLY!!! I tried to sign up for the E*TRADE "Free" Blackberry deal through Wirefly. They made me email their customer service (outsourced to India) copies of my social security card, driver's license and other personal information. This process took over a week and totaled 5 hours of my time, as many of the materials I submitted were deemed "unacceptable", even though I am a verified ETRADE member and have been with my current wireless provider at the same address for over 10 years.
Finally after speaking with over six customer service agents throughout the week, one informed me that I could just answer three special "security questions" and my identity and shipping address would be confirmed. Wow, so after all the hoops I had to jump through, all the hours of scanning & faxing personal information and responding to emails, after the hundreds of minutes of my current wireless plan I wasted on hold to speak with a representative they told me I could have simply answered three questions??? REALLY?
Total disregard for ETRADE members' time! What kind of system is Wirefly operating? Very inefficient, downright rude and inconsiderate! OH, and it gets better... after all this BS, they sent me an email shortly after telling me that I was not eligible for a phone upgrade as per my current wireless plan. REALLY???!!!
Well, I just got off the phone with my wireless carrier and they honored the upgrade directly through the wireless provider and in literally five minutes I had accomplished what took me a week of harassment from Wirefly just to be rejected! Finally my new Blackberry is ordered and on its way (thank god not through Wirefly), goes to show the importance of working with a qualified company. Shame on E*TRADE for contracting such an inferior company to represent their Mobile Pro division. After this debacle I am questioning the competence of the suits over at ETRADE - maybe it's time to transfer my accounts to Schwab. Consider yourself warned!
ATLANTA, GEORGIA -- Recently, I wanted to purchase cell phone service for Cingular. After some checking, it appeared that Wirefly had the best deal for me as far as free phones for signing up. First, I tried calling and asking how long it would take, as I had an appointment in 1 hour. I was told, "just a few minutes." As time drag by (language barrier), I realized that I wouldn't be able to complete the transaction and keep my appointment. I notified my sales rep of this and he replied that if I didn't complete the transaction now, I would not be eligible for the 2 free Razrs anymore. Turns out that was a lie.
Later I tried to enter the plan I wanted online but every time I hit update, it would change the values of things I had entered such as: instead of basic messaging service for $4.99, it would change it to the unlimited for $29 or something. Finally, I decided to just call. All seemed to go well, and I had the sales rep reconfirm everything I ordered.
Several days later, I received 2 of the 4 phones. One worked fine, but the other did not. I went to a Cingular store and they said Cingular had no record of my number in their system. I spent over 5 hours on the phone with 4 different reps from Wirefly and none of them were able to resolve the issue. I ended up going to Cingular myself and paying for the installation of another Sim card since the original was bad.
Finally, we just got the rest of our paper work from Cingular yesterday and realized that instead of one plan with 1400 minutes for 4 phones, Wirefly gave us 1 plan for 2 phones and 1400 minutes, and a second plan with 2 lines. I have yet to resolve this issue. Bottom line, my experience with Wirefly has been terrible, possibly the worst consumer experience of the decade for me. Steer clear unless you need a lot of negative stress in your life.
In December of 2006 I made the mistake of setting my family up with new cell phones through Wirefly. I did a lot of research and Wirefly appeared to have the best deals - AFTER REBATES. After purchasing 3 cellphones (plus Verizon wireless service) from Wirefly I was owed a total of $190 in rebates. With the rebates, I would have received a good deal. Without them I was badly ripped off.
Unfortunately, I discovered too late that Wirefly is nothing more than a front for a massive rebate fraud scheme. I HAVE NEVER RECEIVED ONE PENNY OF THE $190 IN REBATES THAT WIREFLY OWES ME. I don't believe Wirefly ever had any intention of paying the rebates they promised. I completed all the documentation requirements for my rebates (which were onerous and took hours of my time spread over several months), and submitted it.
I have a letter from Wirefly acknowledging that they have received all the required documentation and stating that they will send me the rebates. I have called and written Wirefly repeatedly for over 3 years, but have received not one penny. Wirefly claims that another company was responsible for the rebates, and that that other company has gone bankrupt! I researched the bankruptcy filings of that other company and learned that HUNDREDS IF NOT THOUSANDS OF CUSTOMERS HAVE BEEN RIPPED OFF FOR THEIR WIREFLY REBATES.
Wirefly committed to paying these rebates, and can not dodge the responsibility for paying them. If they can not pay them, then WIREFLY itself should go bankrupt. The fact that this company still operates under the same name and is still scamming people even today only compounds their crime. IF YOU DO BUSINESS WITH WIREFLY YOU WILL BE RIPPED OFF. THEY ARE CROOKS.
When I order from Wirefly, there's one term and condition for early termination fee by the career on the front page that you have to read before you order. After over two month, I decide to switch service provider. So I cancel my service and Paid $175 early termination fee for AT&T.
Recently I received another the bill for $200 from SIMPLEXITY told me that I broke their contract and nothing they can do right now. The only thing I have to do now is to pay them $200. What a scam. I ask them if they can show me the term of agreement. They told me to enter the order number in... and there's second agreement. What a SCAM. The agreement that I agreed with is the $175 early termination fee that I agree before I place my order. Who going to agree to the term that you don't even see before you order. WHAT A SCAM... STAY AWAY.
My husband and I purchased phones from Wirefly.com in July of last year. In December, two days after Christmas, they took 600.00 from our bank account! We tried to contact the company, and they said there was nothing they could do. We had paid our bill in July, in full and were not notified that any more money was owed. No phone calls, no statements from them at all. We contacted our bank, and they said that we could file a dispute, but there was no guarantee we would get our money back. WASTE of TIME. THIS company doesn't even answer your questions when you call. Very bad business!
CHARLOTTE, NORTH CAROLINA -- I wouldn't recommend buying cellphone from Wirefly. They charged me $50 for 1 year insurance for my phone. I lost my phone and I asked for replacement. They guided me to a very poor company so called 'insurance'. These people don't even know to talk properly. They were putting me on the radio. Finally because the I lost the phone negligently, they can't give a replacement. How can somebody negligently lose stuff? Wirefly don't even have any control over this so called insurance. I will never ever buy any thing from Wirefly, I saw the worst customer service in them.
RESTON -- Wirefly online is terrible customer services all the way up to president office. They don't know what to do and knowing their system. They went through with me to place an order the Galaxy 3s for over 1.5 hrs with the salesman that don't really speaking English and asked me all kind the verification informations and he said everything is approved then asked for my credit card then it was approved with the reference number, but after that he said the system is canceled without stated the reason then he transferred me to the answer machine to instructed me how to get online to get the answer why the order get cancel; THAT IS SO STUPID!!!
I called them back to ask for the manager then the upper management office, but they were all terrible service and don't know the reason why the order was canceled. They just only can tell that the system was canceled the order and can't reinstated it and it takes 180 days to reorder it after I was on the phone with them about 3 hours. THAT IS SO TERRIBLE AND STUPID!!!
FT. LAUD, FLORIDA -- December, 2011 I ordered 2 Samsung Galaxy 4G Touch phones for Sprint and opted in for the MDPA Gold Device Protection on both phones - billed monthly at $6.99. Wirefly billed me the $6.99 X2 on my original invoice along with the phones and activation fees so I thought I now had insurance from Sprint and would be paying the $6.99 X2 monthly from then on.
A couple months later after blindly just paying my bills (I won't do that again) 1 of my phones were stolen so I call MDPA Insurance and they tell me I don't have insurance anymore and that I only had it for the 1st month! After some arguing on the phone I was left with no resolve. I needed a phone for an upcoming trip the next day so I had to buy another phone from Sprint for $550!
WORST INSURANCE PLAN EVER! Wirefly is VERY DECEIVING with the whole process. After reading the "fineprint" it seemed that I had to RE-APPLY within 30 days after paying the initial $6.99 for the 1st month or the insurance is dropped. Thus MDPA closed my account after that initial payment. MDPA is a worthless insurance to start. They don't cover ANYTHING!
They basically billed me for the 1st month (whose phone would ever have an issue in the 1st month?) and then dropped my plan with their deceptive practices! Someone should file a class action. I wonder how many people have this same issue with them? Get proper insurance from the actual carriers. Sprint's insurance covers ANYTHING AND EVERYTHING NO MATTER WHAT. Hopefully this post will help others not be deceived like I was.