In December of 2006 I made the mistake of setting my family up with new cell phones through Wirefly. I did a lot of research and Wirefly appeared to have the best deals - AFTER REBATES. After purchasing 3 cellphones (plus Verizon wireless service) from Wirefly I was owed a total of $190 in rebates. With the rebates, I would have received a good deal. Without them I was badly ripped off.
Unfortunately, I discovered too late that Wirefly is nothing more than a front for a massive rebate fraud scheme. I HAVE NEVER RECEIVED ONE PENNY OF THE $190 IN REBATES THAT WIREFLY OWES ME. I don't believe Wirefly ever had any intention of paying the rebates they promised. I completed all the documentation requirements for my rebates (which were onerous and took hours of my time spread over several months), and submitted it.
I have a letter from Wirefly acknowledging that they have received all the required documentation and stating that they will send me the rebates. I have called and written Wirefly repeatedly for over 3 years, but have received not one penny. Wirefly claims that another company was responsible for the rebates, and that that other company has gone bankrupt! I researched the bankruptcy filings of that other company and learned that HUNDREDS IF NOT THOUSANDS OF CUSTOMERS HAVE BEEN RIPPED OFF FOR THEIR WIREFLY REBATES.
Wirefly committed to paying these rebates, and can not dodge the responsibility for paying them. If they can not pay them, then WIREFLY itself should go bankrupt. The fact that this company still operates under the same name and is still scamming people even today only compounds their crime. IF YOU DO BUSINESS WITH WIREFLY YOU WILL BE RIPPED OFF. THEY ARE CROOKS.
When I order from Wirefly, there's one term and condition for early termination fee by the career on the front page that you have to read before you order. After over two month, I decide to switch service provider. So I cancel my service and Paid $175 early termination fee for AT&T.
Recently I received another the bill for $200 from SIMPLEXITY told me that I broke their contract and nothing they can do right now. The only thing I have to do now is to pay them $200. What a scam. I ask them if they can show me the term of agreement. They told me to enter the order number in... and there's second agreement. What a SCAM. The agreement that I agreed with is the $175 early termination fee that I agree before I place my order. Who going to agree to the term that you don't even see before you order. WHAT A SCAM... STAY AWAY.
My husband and I purchased phones from Wirefly.com in July of last year. In December, two days after Christmas, they took 600.00 from our bank account! We tried to contact the company, and they said there was nothing they could do. We had paid our bill in July, in full and were not notified that any more money was owed. No phone calls, no statements from them at all. We contacted our bank, and they said that we could file a dispute, but there was no guarantee we would get our money back. WASTE of TIME. THIS company doesn't even answer your questions when you call. Very bad business!
CHARLOTTE, NORTH CAROLINA -- I wouldn't recommend buying cellphone from Wirefly. They charged me $50 for 1 year insurance for my phone. I lost my phone and I asked for replacement. They guided me to a very poor company so called 'insurance'. These people don't even know to talk properly. They were putting me on the radio. Finally because the I lost the phone negligently, they can't give a replacement. How can somebody negligently lose stuff? Wirefly don't even have any control over this so called insurance. I will never ever buy any thing from Wirefly, I saw the worst customer service in them.
RUSTON, VIRGINIA -- I have been trying to contact Wirefly for several months, concerning my Mobile Backup account. Initially, when I tried to log in, I got a message saying that my e-mail or password was invalid. I changed the password and got confirmation that my password had been changed, and logged in immediately afterwards, and it STILL told me my email or password was wrong.
Now today, when I try to change my password, it tells me that a password change request cannot be sent to my e-mail address, and to make sure that my e-mail address is valid. I have contacted the sales department via telephone because it is the only number that seems to work, and was hung up on several times. I finally e-mailed "firstname.lastname@example.org" because I am unable to login and access my stored data. I did not get a response.
After returning to work from maternity leave, I tried again. I was given the number 877-394-3230 by a representative, which does not work. The numbers for mobile backup listed on their site 1-775-392-2181 and 866-947-0302 do not work. I also tried 888-247-7273 which was listed on the e-mail when I signed up for Mobile Backup, which does not work either. 1-800-444-9543 and 1-866-852-3216 are numbers that I got by reading responses to this site do not work.
I attempted to send an e-mail to "onlinesupport@Wirefly.com" and got a message saying this was an invalid e-mail address. I attempted to do the live chat, and no matter when I try, there are "no technicians available". I have just about had it! This is absolutely ridiculous! "** from Wirefly" who responds to people on this website, I need you to respond to this email so that I can get access to my stored data ASAP!!!
RESTON, VIRGINIA -- Think twice before you purchase from this company! I was sold a refurbished phone and when I called they lied to me and said they never sell used devices. Well, I guess I must just be an idiot for thinking that having pictures and numbers already saved meant it was USED!!! I called and spoke to customer service, which again was a joke, none of them speak English and they made me feel like I was some kind of uneducated moron because they sold me a used phone.
Had I known this was going to be such a huge waste of my time I would have spent the extra money and gone somewhere else. To top it all off, what an insult it was when customer service offered me $25 for all the time I spent wasting my time. This company will rob you blind and after robbing you send you a used product! I really wish I had shopped around more before I used this poor excuse for a cell phone company. BUYERS BEWARE!
RESTON -- Wirefly online is terrible customer services all the way up to president office. They don't know what to do and knowing their system. They went through with me to place an order the Galaxy 3s for over 1.5 hrs with the salesman that don't really speaking English and asked me all kind the verification informations and he said everything is approved then asked for my credit card then it was approved with the reference number, but after that he said the system is canceled without stated the reason then he transferred me to the answer machine to instructed me how to get online to get the answer why the order get cancel; THAT IS SO STUPID!!!
I called them back to ask for the manager then the upper management office, but they were all terrible service and don't know the reason why the order was canceled. They just only can tell that the system was canceled the order and can't reinstated it and it takes 180 days to reorder it after I was on the phone with them about 3 hours. THAT IS SO TERRIBLE AND STUPID!!!
FT. LAUD, FLORIDA -- December, 2011 I ordered 2 Samsung Galaxy 4G Touch phones for Sprint and opted in for the MDPA Gold Device Protection on both phones - billed monthly at $6.99. Wirefly billed me the $6.99 X2 on my original invoice along with the phones and activation fees so I thought I now had insurance from Sprint and would be paying the $6.99 X2 monthly from then on.
A couple months later after blindly just paying my bills (I won't do that again) 1 of my phones were stolen so I call MDPA Insurance and they tell me I don't have insurance anymore and that I only had it for the 1st month! After some arguing on the phone I was left with no resolve. I needed a phone for an upcoming trip the next day so I had to buy another phone from Sprint for $550!
WORST INSURANCE PLAN EVER! Wirefly is VERY DECEIVING with the whole process. After reading the "fineprint" it seemed that I had to RE-APPLY within 30 days after paying the initial $6.99 for the 1st month or the insurance is dropped. Thus MDPA closed my account after that initial payment. MDPA is a worthless insurance to start. They don't cover ANYTHING!
They basically billed me for the 1st month (whose phone would ever have an issue in the 1st month?) and then dropped my plan with their deceptive practices! Someone should file a class action. I wonder how many people have this same issue with them? Get proper insurance from the actual carriers. Sprint's insurance covers ANYTHING AND EVERYTHING NO MATTER WHAT. Hopefully this post will help others not be deceived like I was.
RESTON, VIRGINIA -- In July of 2010, I placed an order online for a new phone through Wirefly, for a T-Mobile phone. I received the phone, and although it was originally purchased with an individual plan, decided that I wanted to move the phone onto an existing family plan that I had on another account (the family rate plan was MUCH higher than the individual rate plan).
I did not think that would be an issue, and T-Mobile was more than happy to do the move for me. Then, towards the end of 2010, I received a letter in the mail saying that I owed $300 to Wirefly, the T-Mobile dealer, for changing my contract. I called and tried to get it resolved, and was given the impression by them that it had been. However, a few days ago I received a collections notice from NCO Financial, a 3rd party collections company working with Wirefly, notifying me that I owed $300 and that my credit score would be damaged if I did not pay that amount.
I was blown away!!! I had absolutely NO IDEA that purchasing a phone online through Wirefly would LOCK ME IN to my rate plan for SIX MONTHS!!! (Which I have now been informed by Wirefly.) They claim that I agreed to it, but I remember no such thing!! There was NO clear disclosure that I would be charged this much money simply from changing my rate plan. I feel like I was tricked by them.
It is UNCONSCIONABLE that they would do something like this without informing their customers-to-be that they are locked into a rate plan like this!!! I cannot believe that a company would be so dishonest and underhanded!!! I feel like I have been scammed!!!
I had what started out as a really bad experience with this company recently. I had ordered 2 new phones and was going to switch providers and keep my old cell phone numbers (this is called "porting"). My phone number was ported before I actually received my new phones though, leaving me without service for several days. I knew I was going to be out of town and I wasn't concerned with getting my phones quickly and had planned to activate them when I got back in town so I didn't choose a fast shipping option. But your old service gets cut off when they port your number and even though my new provider had me all set up, I had not received my new phones yet.
Therefore I could not use my old phone and had no phone service. I called customer service to try to resolve this situation and had a bad experience with that as well. The guy kept telling me that I chose the wrong shipping option when the problem was really that my number was ported before I received the phone and activated it.
I'm not sure if this was a fluke or what. However, I was contacted within 24 hours of placing a complaint by a manager and the COO and they apologized and next day aired me my phones and 2 free accessories. I still had to go without a phone for 5 days BUT they really stepped up to correct the situation! And I felt like they were really concerned about resolving everything so that I was happy. So, at the end of the day, even though I didn't have the best experience in the beginning, they did work hard to resolve it and make it right!
Someone from customer service contacted me and they are sending me replacement phones next day air plus 2 free accessories. The woman I talked to apologized and helped to resolve my issues so I give them credit for that!