LANSING, MICHIGAN -- I have ordered 3 or 4 phones through Wirefly. Each experience has been frustrating and lengthy. While prices are unmatched the customer service for ordering has been ridiculous. Hour long waits, poor and uninformed agents, complex and simple mistakes that make the process difficult.
In summary best prices but make sure you fill out everything correct exactly the first time. Customer service is ridiculously slow and unhelpful
Sold Me a Refurbished Phone
RESTON, VIRGINIA -- Think twice before you purchase from this company !I was sold a refurbished phone and when I called they lied to me and said they never sell used devices.
Well, I guess I must just be an idiot for ... read full review2 Replies - Latest reply on 07/30/2013
FLORIDA -- I was looking online to upgrade a line on my T Mobile account. I tried to do it through Wirefly but their ordering process is confusing and wanted me to upgrade my plan, not happening. Contacted their online "customer service" and was told I had to call their billing dept. What? customer service couldn't even answer a basic question about their ordering process. Going to take my business elsewhere!2 Replies - Latest reply on 05/31/2012Add reply
Worst Customer Service Ever
I was supposed to get a $25 credit due to a promotion that took place 2 days after I purchase my Thunderbolt. The initial supervisor told me it would take 24 hrs to be credited to my account. 24 hrs go ... read full review3 Replies - Latest reply on 04/13/2011
For holiday gifts I bought 2 Sidekicks from Wirefly on Ebay for $50. These are great that you don't need data plan just talk and text. Fast and free shipping in time for Xmas.
Thanks and I highly recommend!
Unhappy with Wirefly!
Wirefly is a cellular telephone and service website. The attraction is their seemingly fantastic prices. HOWEVER...
When I was attempting to check out with my order yesterday, I noticed that the service ... read full review10 Replies - Latest reply on 12/01/2010
They have the worst customer service. I will never do business with them. Run away as far as possible. 1 Replies - Latest reply on 11/19/2010Add reply
Went to order and their unfriendly website, had every option checked to jack up my calling plan, add options, etc. They obviously aren't totally legit. Beware giving them your credit card, especially for a supposed free phone!! 1 Replies - Latest reply on 10/09/2010Add reply
Do not buy from Wirefly!!
I saw some ads from Wirefly having a promotion on the new BlackBerry Torch 9800 for $99.99. I thought it was a great deal for the phone and free shipping. I called and placed the order. Agent wanted ... read full review1 Replies - Latest reply on 09/03/2010
No customer service, no corp office to call. They take your money send no phone or refund. Add reply
LARGO, FLORIDA -- Imagine the frustration ahead for you when you deal with this company. I just ordered my phone yesterday and already I am totally frustrated with this company. If you want to deal with Indian Idiots be my guest and deal with them. I promise you they have no idea what they are doing and any slight variation from the norm will not be allowed. They promised me next day delivery and as I was starting to track my shipment I realized it would take five days to deliver. When I asked to change the delivery address they refused to help me. 1 Replies - Latest reply on 03/05/2010Add reply
The order I placed was $29.99. When I called to confirm order it was changed to another price. It should be a guaranteed price. The customer service agent told me what I needed to do to process my order. I called AT&T to fix the problem. So I don't see why my order was changed to a different price.. Customers should be able to talk to a customer service agent regarding a problem, not be directed back to the website to email.1 Replies - Latest reply on 12/01/2009Add reply
Wirefly offers VERY low prices on cellphones if you're looking for a new carrier. They carry all the major cell carriers as well. Here are the complaints I have:
1. If you want to send back a phone, they call you every hour trying to convince you not to or why you should exchange it through them.
2. Like a lot of companies, their call centers are in India, so the language barrier prevents them from understanding the simplest thing.
Good prices, but don't ever return anything or exchange anything. Very irritating company to deal with.
I went to wirefly.com looking for a cell phone. I found a phone for $300.00. However, it would be free with a mail in rebate. This outfit is so crooked it would make a hound dog's leg look straight. I put the purchase on a credit card got the phone mailed in the rebate forms waited the six weeks called they sent the form back saying it wasn't right. I went through this same process several times called so much I was on a first name bases with the operator she was in Canada The Company is in India.
1 Replies - Latest reply on 10/17/2007Add reply
In the end I lost the $300.00 because if you cancel you end up paying a lot more because they will charge you card without your ok. IF you buy from them they will cheat you for sure.
ATLANTA, GEORGIA -- Recently, I wanted to purchase cell phone service for Cingular. After some checking, it appeared that Wirefly had the best deal for me as far as free phones for signing up.
First, I tried calling ... read full review