RESTON, VIRGINIA -- In July of 2010, I placed an order online for a new phone through Wirefly, for a T-Mobile phone. I received the phone, and although it was originally purchased with an individual plan, decided that I wanted to move the phone onto an existing family plan that I had on another account (the family rate plan was MUCH higher than the individual rate plan).
I did not think that would be an issue, and T-Mobile was more than happy to do the move for me. Then, towards the end of 2010, I received a letter in the mail saying that I owed $300 to Wirefly, the T-Mobile dealer, for changing my contract. I called and tried to get it resolved, and was given the impression by them that it had been. However, a few days ago I received a collections notice from NCO Financial, a 3rd party collections company working with Wirefly, notifying me that I owed $300 and that my credit score would be damaged if I did not pay that amount.
I was blown away!!! I had absolutely NO IDEA that purchasing a phone online through Wirefly would LOCK ME IN to my rate plan for SIX MONTHS!!! (Which I have now been informed by Wirefly.) They claim that I agreed to it, but I remember no such thing!! There was NO clear disclosure that I would be charged this much money simply from changing my rate plan. I feel like I was tricked by them.
It is UNCONSCIONABLE that they would do something like this without informing their customers-to-be that they are locked into a rate plan like this!!! I cannot believe that a company would be so dishonest and underhanded!!! I feel like I have been scammed!!!
I had what started out as a really bad experience with this company recently. I had ordered 2 new phones and was going to switch providers and keep my old cell phone numbers (this is called "porting"). My phone number was ported before I actually received my new phones though, leaving me without service for several days. I knew I was going to be out of town and I wasn't concerned with getting my phones quickly and had planned to activate them when I got back in town so I didn't choose a fast shipping option. But your old service gets cut off when they port your number and even though my new provider had me all set up, I had not received my new phones yet.
Therefore I could not use my old phone and had no phone service. I called customer service to try to resolve this situation and had a bad experience with that as well. The guy kept telling me that I chose the wrong shipping option when the problem was really that my number was ported before I received the phone and activated it.
I'm not sure if this was a fluke or what. However, I was contacted within 24 hours of placing a complaint by a manager and the COO and they apologized and next day aired me my phones and 2 free accessories. I still had to go without a phone for 5 days BUT they really stepped up to correct the situation! And I felt like they were really concerned about resolving everything so that I was happy. So, at the end of the day, even though I didn't have the best experience in the beginning, they did work hard to resolve it and make it right!
Someone from customer service contacted me and they are sending me replacement phones next day air plus 2 free accessories. The woman I talked to apologized and helped to resolve my issues so I give them credit for that!
LARGO, FLORIDA -- Imagine the frustration ahead for you when you deal with this company. I just ordered my phone yesterday and already I am totally frustrated with this company. If you want to deal with Indian Idiots be my guest and deal with them. I promise you they have no idea what they are doing and any slight variation from the norm will not be allowed. They promised me next day delivery and as I was starting to track my shipment I realized it would take five days to deliver. When I asked to change the delivery address they refused to help me.
We're certainly sorry to hear about the delay involved in receiving your order. After researching the issue, we believe we may have found your order, which indicates that it was shipped within 2 hours of the order placement (ordered at 3pm, shipped at 5pm the same day). Unfortunately, FedEx tracking info indicates there was inclement weather enroute to your destination, which delayed the delivery. Notes on the order indicate the issue may be resolved for you at this point, but if we have the wrong order, and your situation has not been addressed, please don't hesitate to contact us at 1-866-852-3216 for further assistance.
LARGO, MARYLAND -- The worst company on the face of the earth. Representatives are not even in the USA, they are in India and many of them can not answer questions. Purchased a phone in December of 2009 and decided to exchange it before my "thirty day" exchange expired. Once returned I was then notified that the phone could not be exchanged due to "water damage". Basically I lost my phone and the money I used to pay for it. The worst thing of all is that my phone was never exposed to any form of water nor was it dropped, scratched, or damaged by any cause.
This company just tries to find ways to steal people out of their money. They rush you into purchasing phones then trap you in this ridiculous contract and they don't live up to their word. This company should be out of business!!! Consider yourselves warned!!!
I went to wirefly.com looking for a cell phone. I found a phone for $300.00. However, it would be free with a mail in rebate. This outfit is so crooked it would make a hound dog's leg look straight. I put the purchase on a credit card, got the phone mailed in the rebate forms, waited the six weeks, called, they sent the form back saying it wasn't right. I went through this same process several times. Called so much I was on a first name basis with the operator. She was in Canada. The company is in India. In the end I lost the $300.00 because if you cancel you end up paying a lot more because they will charge your card without your OK. IF you buy from them they will cheat you for sure.
FLORIDA -- I was looking online to upgrade a line on my TMobile account. I tried to do it through Wirefly but their ordering process is confusing and wanted me to upgrade my plan, not happening. Contacted their online "customer service" and was told I had to call their billing dept. What? Customer service couldn't even answer a basic question about their ordering process. Going to take my business elsewhere!
Wirefly offers VERY low prices on cellphones if you're looking for a new carrier. They carry all the major cell carriers as well. Here are the complaints I have:
If you want to send back a phone, they call you every hour trying to convince you not to or why you should exchange it through them.
Like a lot of companies, their call centers are in India, so the language barrier prevents them from understanding the simplest thing.
Good prices, but don't ever return anything or exchange anything. Very irritating company to deal with.