Wirefly - Page 3

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1.1 out of 5, based on 9 ratings and
30 reviews & complaints.
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Not Even a Customer Yet and Already Sour Taste
Posted by on
Rating: 1/51
FLORIDA -- I was looking online to upgrade a line on my T Mobile account. I tried to do it through Wirefly but their ordering process is confusing and wanted me to upgrade my plan, not happening. Contacted their online "customer service" and was told I had to call their billing dept. What? customer service couldn't even answer a basic question about their ordering process. Going to take my business elsewhere!
     
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Alain on 05/30/2012:
Their lack of qualified service killed their sale. Good for you for taking your business elsewhere!
Wirefly_Kim on 05/31/2012:
Hi Noneof69,
I work at Wirelfy's HQ, and I am very concerned by your experience. What you describe does not sound right, as we do not refer customers to our billing department, and I would like to review your order and see what happened and resolve this for you. If you would please email me your order number and contact information to onlinesupport@wirefly.com, I will be happy to have a customer service manager review your order and reach out to you to assist with resolving your issue. I look forward to hearing from you soon.
-Kim
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Wirefly worked really hard to correct an issue
Posted by on
I had what started out as a really bad experience with this company recently. I had ordered 2 new phones and was going to switch providers and keep my old cell phone numbers (this is called "porting"). My phone number was ported before I actually received my new phones though, leaving me without service for several days. I knew I was going to be out of town and I wasn't concerned with getting my phones quickly and had planned to activate them when I got back in town so I didn't choose a fast shipping option. But your old service gets cut off when they port your number and even though my new provider had me all set up, I had not received my new phones yet. Therefore I could not use my old phone and had no phone service. I called customer service to try to resolve this situation and had a bad experience with that as well. The guy kept telling me that I chose the wrong shipping option when the problem was really that my number was ported before I received the phone and activated it.

I'm not sure if this was a fluke or what. However, I was contacted within 24 hours of placing a complaint by a manager and the COO and they apologized and next day aired me my phones and 2 free accessories. I still had to go without a phone for 5 days BUT they really stepped up to correct the situation! And I felt like they were really concerned about resolving everything so that I was happy. So, at the end of the day, even though I didn't have the best experience in the beginning, they did work hard to resolve it and make it right!
Resolution Update 03/19/2010:
Someone from customer service contacted me and they are sending me replacement phones next day air plus 2 free accessories. The woman I talked to apologized and helped to resolve my issues so I give them credit for that!
     
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Anonymous on 03/18/2010:
Sounds reasonable if you're switching carriers and keeping the same number. It's not instantaneous!
justinetn on 03/19/2010:
Right, it's not instantaneous, but they tell you that they will switch the numbers over AFTER you receive your phone. They do it BEFORE they even ship your phone out though so the phone you have from your old provider is shut off, leaving you without cell phone service until the new phone comes in. If you do it directly through the provider (instead of through Wirefly), then they initate the porting process once you call in to activate your phone. Huge difference. I simply can't believe they think people will accept having no cell service for over a week. Not to mention they lie right on their website - says a lot about who they are!
justinetn on 03/19/2010:
Just wanted to post an update! They are now trying to correct the situation. I had someone from Wirefly call me back and they are next day airing me the phones and 2 free accessories. I still had to go 5 days without a phone (not a good way to run a business) but at least they are correcting it!
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Don't deal with this company
Posted by on
LARGO, FLORIDA -- Imagine the frustration ahead for you when you deal with this company. I just ordered my phone yesterday and already I am totally frustrated with this company. If you want to deal with Indian Idiots be my guest and deal with them. I promise you they have no idea what they are doing and any slight variation from the norm will not be allowed. They promised me next day delivery and as I was starting to track my shipment I realized it would take five days to deliver. When I asked to change the delivery address they refused to help me.
Company Response 03/12/2010:
We’re certainly sorry to hear about the delay involved in receiving your order. After researching the issue, we believe we may have found your order, which indicates that it was shipped within 2 hours of the order placement (ordered at 3pm, shipped at 5pm the same day). Unfortunately, FedEx tracking info indicates there was inclement weather enroute to your destination, which delayed the delivery. Notes on the order indicate the issue may be resolved for you at this point, but if we have the wrong order, and your situation has not been addressed, please don’t hesitate to contact us at 1-866-852-3216 for further assistance.
     
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Anonymous on 03/05/2010:
Next day delivery is next day after SHIPPING. Most purchases online have at least 24 hour turn around depending on what time the purchase is made, since shipping carriers have cut offs as to when you can drop off a package for that service. Say you order on Friday evening, your next day delivery will be that following Tuesday if they ship FedEx or UPS. Only Express is guaranteed and cost much more.

Changing a shipping address is not allowed as it alludes to fraud and most companies do not allow it. Your item has to be delivered to the address on the credit card billing statement.
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Scammers And Crooks! Warning!
Posted by on
LARGO, MARYLAND -- The worst company on the face of the earth. Representatives are not even in the USA, they are in India and many of them can not answer questions. Purchased a phone in December of 2009 and decided to exchange it before my "thirty day" exchange expired. Once returned I was then notified that the phone could not be exchanged due to "water damage". Basically I lost my phone and the money I used to pay for it. The worst thing of all is that my phone was never exposed to any form of water nor was it dropped, scratched, or damaged by any cause. This company just tries to find ways to steal people out of their money.

They rush you into purchasing phones then trap you in this ridiculous contract and they don't live up to their word. This company should be out of business!!!!!

Consider yourselves warned!!!!
     
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Wirefly_Kim on 01/28/2010:
I am really sorry to hear you have had this experience. I my name is Kim and I work at Wirefly's HQ in Virginia. I would like to review your order and see what happened and if there is anything we can due to resolve this issue for you. If you would either send me a PM here or an Email to OnlineSupport@wirefly.com with your order number on it, I will have your order researched. Your experience is not one we want to repeat and would appreciate the chance to address your concerns.
wirefly on 08/10/2010:
Totally True! Communication sucks
purnell gaskins on 08/21/2013:
I have had more trouble with this phone than any one I have owned. Drop calls all the time cuts off and goes back to the beginning dials when you are not on the phone others can hear your conversation dials numbers randomly even when texting it cuts off. Terrible phone droid RAZR Max HD never again I will go with at and t first before going back with this company. Has requested a replacement for the past 6 months and they talks me.out of it each time. Worse company ever they should be out of business
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Gross incompetence
Posted by on
ATLANTA, GEORGIA -- Recently, I wanted to purchase cell phone service for Cingular. After some checking, it appeared that Wirefly had the best deal for me as far as free phones for signing up.

First, I tried calling and asking how long it would take, as I had an appointment in 1 hour. I was told, "just a few minutes" As time drug by (language barrier), I realized that I wouldn't be able to complete the transaction and keep my appointment. I notified my sales rep of this and he replied that if I didn't complete the ttransaction now, I would not be elegible for the 2 free razr's anymore. Turns out that was a lie.

Later I tried to enter the plan I wanted online but every time I hit update, it would change the values of things I had entered such as: instead of basic messaging service for $4.99, it would change it to the unlimited for $29 or something.

Finally, I decided to just call. All seemed to go well, and I had the sales rep reconfirm everything I ordered.

Several days later, I received 2 of the 4 phones. One worked fine, but the other did not. I went to a Cingular store and they said Cingular had no record of my number in their system.

I spent over 5 hours on the phone with 4 different reps from Wirefly and none of them were able to resolve the issue. I ended up going to Cingular myself and paying for the installation of another Sim card since the original was bad.

Finally, we just got the rest of our paper work from Cingular yesterday and reazized that insted of one plan with 1400 minutes for 4 phones, Wirefly gave us 1 plan for 2 phones and 1400 minutes, and a second plan with 2 lines.

I have yet to resolve this issue.

Bottom line, my experience with Wirefly has been terrible, possibly the worst consumer experience of the decade for me. Steer clear unless you need a lot of negative stress in your life.
     
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Thank You
Posted by on
For holiday gifts I bought 2 Sidekicks from Wirefly on Ebay for $50. These are great that you don't need data plan just talk and text. Fast and free shipping in time for Xmas.

Thanks and I highly recommend!
     
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They are thieves
Posted by on
They have the worst customer service. I will never do business with them. Run away as far as possible.
     
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Alain on 11/19/2010:
Needs some more information.
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Avoid Them!
Posted by on
Went to order and their unfriendly website, had every option checked to jack up my calling plan, add options, etc. They obviously aren't totally legit. Beware giving them your credit card, especially for a supposed free phone!!
     
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Alain on 10/09/2010:
It's not uncommon for companies to have options all ready checked when they offer you a plan. It's up to you to be vigilant and uncheck them. This company does seem to have problems, though, so your advice not to use them sounds good to me.
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Harassment
Posted by on
Wirefly offers VERY low prices on cellphones if you're looking for a new carrier. They carry all the major cell carriers as well. Here are the complaints I have:

1. If you want to send back a phone, they call you every hour trying to convince you not to or why you should exchange it through them.

2. Like a lot of companies, their call centers are in India, so the language barrier prevents them from understanding the simplest thing.

Good prices, but don't ever return anything or exchange anything. Very irritating company to deal with.
     
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Buying cell phone on line
Posted by on
I went to wirefly.com looking for a cell phone. I found a phone for $300.00. However, it would be free with a mail in rebate. This outfit is so crooked it would make a hound dog's leg look straight. I put the purchase on a credit card got the phone mailed in the rebate forms waited the six weeks called they sent the form back saying it wasn't right. I went through this same process several times called so much I was on a first name bases with the operator she was in Canada The Company is in India.

In the end I lost the $300.00 because if you cancel you end up paying a lot more because they will charge you card without your OK. IF you buy from them they will cheat you for sure.
     
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Anonymous on 10/17/2007:
All cell phone service is lousy and most customer service is foreign.
Did you dispute the charges with your credit card ?
Good luck.
<;O)
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