APPLETON, WISCONSIN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. My husband and I purchased a Toshiba 42" television set from Best Buy Store in Appleton, Wisconsin in November 2004. We purchased an extended service warranty at that time. February 11th, less than three months from purchase the set stopped working. My husband called the company's 800 number and was told a technician could not come to service the television until February 18th.
On Thursday, February 24th we still had not heard from the company as to the status of the television set. I called the Appleton Best Buy store and was told that **, the store manager was not available. A supposed assistant store manager came to the phone calling herself ** refusing to reveal her last name. After explaining the situation she phoned the 800 number twice and told me the technician had waited two days and ordered the four defective parts on Sunday, February 20th.
I asked for the technician's name and a way to contact the technician and was told by ** that she was not able to get that information and all she knew was that he was identified as '**'. The lack of communication between the Appleton store and the technician is very troublesome to us and the employee's refusal to completely identify herself is indicative of fraudulent behavior.
Today, March 1st, I called the Appleton store yet again and was told that ** was not available again. Again I was routed to a person described as a 'manager on duty' named ** who also refused to completely identify herself. Once again I explained the situation and she made four calls to the Best Buy 800 number before she could even access our account. I asked her why it took the technician two days to order the parts and when exactly a technician would return to complete the job.
Perhaps ** missed work the day that customer service was taught, or maybe she is just a rude person, but the result was the same - she hung up the phone rather than complete our conversation. My husband and I have purchased several big appliances from this store in the past - a refrigerator, clothes dryer, and microwave oven to name a few and feel we have been treated extremely poorly as returning customers.
As a resolution, I would like the following: Until the point that ** hung up the phone we honestly thought that perhaps we could get our television fixed in a timely and satisfactorily manner. Her rude behavior seems indicative of the level of service and competence this company provides. With her rude treatment we have decided that we do not want to be doing business with this store on any ongoing basis and want to return the defective television set that worked less than 3 months for a full refund.
We are not satisfied with the television set that did not perform as promised. We also are not satisfied with the rude treatment we received from ** as returning customers. Please contact me if you need more details regarding this incident.
JANESVILLE, WISCONSIN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I quit AOL months ago and asked for final bill. It took them over 6 weeks to send me the bill for $15.00. During that time I received 5 calls asking for the bill to be paid. I said I was still awaiting the bill and several of them told me they were in a separate department and were not aware of that.
Upon receipt of the bill I paid it through my bank electronically. I called them and told them. The very next day the calls started again with them calling even after 9 pm. I told them to not call again as the bill had been paid and verified by the bank. I told her to not call again. She said she would put a paid note in the file and forward this information. Two hours later I get another call and have to explain it again to another.
I asked for their manager because I was sick of their constant annoying because the bill had been paid right after I received it and I had already notified 6 different individuals at AOL. Yesterday I received a letter stating that the bill was turned over to collection. I will again attempt to contact these people, but since I have gone this way several times before I expect the same. It is obvious they do not communicate between departments or anywhere else at this company.
As a resolution, I would like the following: I would like them to correct this situation and verify no mark has been placed in my credit report. There has to be a better way. Harassment to me and my family with the constant threats is wrong and unacceptable. Please contact me if you need more details regarding this incident.
WAUNAKEE, WISCONSIN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. Stainsafe will not honor my warranty that I paid over $170 for a 5 year warranty because - THEY SAY - I did not get my digital pictures to them by email within 30 days of filing the complaint. This is AFTER they originally denied my claim because they determined it was not reported within 30 days of the problem occurring! I battled with them for almost a year. Now they are saying 'Ask for a refund of your remaining warranty from Slumberland.'
As a resolution, I would like the following: I would like them to honor the repair warranty & fix my couch/recliner. Please contact me if you need more details regarding this incident.
WAUPUN, WISCONSIN -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident. I currently have an automobile loan account with Ford Credit. We have had some financial hardship due to illness and layoffs. Ford Credit has repeatedly phoned our relatives even after having been asked to stop. Recently, my landlord brought a note to my door to call Ford Credit. When I phoned them, I asked them how they got my landlord's phone number. I was told that I had supplied the number on my application. This was impossible since I had only been living here since last Oct. 2004 and the loan application was supplied in 2002.
When I informed them of this, they stated they had 'just called my neighbor.' I again told them not to call my relatives or to seek out my neighbors by way of the phone book. They continue to call relatives on average of three times per week per relative. This includes their home and workplace. They also continue to phone my place of employment even though I have been off work since January. I had explained to them that I cannot receive personal phone calls at work and that such phone calls would subject me to employee disciplinary action. They continue to call.
As a resolution, I would like the following: I demand Ford Motor Credit only attempt to contact me at my home number or cell phone number which has been supplied to them. I want them to stop calling my relatives and neighbors. Please contact me if you need more details regarding this incident.