Wolfchase Toyota

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Classic bait and switch
Posted by on
MEMPHIS, TENNESSEE -- My wife her Sienna in for a routine oil change. When I got home from work, I asked her how it went. She handed me the billed. $150 for a power steering flush, $150 for Fuel/Air Induction System Service. Neither of which did she authorize. Neither of which were even mentioned. I insisted she call them and demand her money back, which she did about a week ago. But all she gets is an answering machine and no one returns her call. This is not a reputable company!
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jktshff1 on 11/16/2011:
IMHO, dealerships are the worst place to go for "service".
You should try 61 Tire at 3704 LAMAR AVE, Memphis.
No I don't work there but have been doing business with them for many years. Reliable and honest. Never had a problem with them.

At Your Service on 11/16/2011:
I can't understand how the services would even be rendered without authorization. Even though you're the spouse, I wouldn't jump to any conclusions. The fact that, after performing the services, she also paid for said services, make me wonder if she told them to do the incorrect work or, because of millage, was told it was time for those services, so she approved them.

I'd go to the service center and calmly asked to see where she approved them being done.

Best of luck.
ok4now on 11/16/2011:
Sounds like the service dept pulled a fast one taking advantage of a female customer. She was probably sold a bill of goods and did authorize it. This is where dealerships make their high profits. I only use them for warranty work. For maintenance I prefer the local independent shop. They depend on repeat business and treat the customer fairly.
Joe west on 11/23/2013:
I bought a f 150 in Nov.2012 the lady that did the paper work said my bank would receive the title in 10 days. After one year we still have not received it .I cannot renew my tag and my bank is asking me month after month for the title . Now if I drive it I am in violation of the law. They have lied to me a number of times and will not return my calls. I am a 51 yo,self employed welder that does business with a handshake I am honest ,too bad wollfchase Toyota is not. very rude people,no integrity.guess I'll lawyer up for the first time ever.
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Will never purchase Toyota again!
Posted by on
I went back to Toyota for a problem with my tires. Since I purchased tire warranty when I purchased my car in 2004, I didn't think I would have any problems.. well, after dealing with them for so long about the issue and being treated so rudely by the management I ended up purchasing tires from my own pocket; they verbally revoked my contract and second time I went in for another problem I was mistreated again.. so, I am going to talk to their corporate office.. Lets see how they will handle my dissatisfaction with the way they treat customers.
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jktshff1 on 06/17/2010:
I've actually had a couple of good experiences with them. Their parts department has helped me out several times with my son's car. Gave me the info I needed, courteous, had the parts in stock, warned me about a couple of things that could go wrong.
And NO I have never worked for any automobile dealership.
GenuineNerd on 06/17/2010:
Considering that you bought this car in 2004, how many miles were driven since 2004? If you bought this new, usually the vehicle's original tires would typically last about 60,000 to 70,000 miles. I'm lucky to get 60-65K from a set...I bought a used 2004 Chevy Cavalier in 2005, and had the original tires replaced at 65,000 miles-the car has 100,000 miles on it now. And tire warranties are typically pro-rated. The more miles on the tire, the more you have to pay out-of-pocket for a replacement tire. And with the car and tires almost 7 years old, unless this car has sat in a garage more than its been driven, it's about time to change the tires.
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