MEMPHIS, TENNESSEE -- My wife her Sienna in for a routine oil change. When I got home from work, I asked her how it went. She handed me the billed. $150 for a power steering flush, $150 for Fuel/Air Induction System Service. Neither of which did she authorize. Neither of which were even mentioned. I insisted she call them and demand her money back, which she did about a week ago. But all she gets is an answering machine and no one returns her call. This is not a reputable company!
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Will never purchase Toyota again!
Posted by Ates on 06/17/2010
I went back to Toyota for a problem with my tires. Since I purchased tire warranty when I purchased my car in 2004, I didn't think I would have any problems.. well, after dealing with them for so long about the issue and being treated so rudely by the management I ended up purchasing tires from my own pocket; they verbally revoked my contract and second time I went in for another problem I was mistreated again.. so, I am going to talk to their corporate office.. Lets see how they will handle my dissatisfaction with the way they treat customers.