LIMA, OHIO -- I purchased a pair of Wolverine Fusions (1712-brown size 12) from The Anderson's General Store in Lima, Ohio in February 2001. The heel of the upper has separated from the sole. I called Wolverine Customer Service and they informed me that their $130 pair of boots come with no warranty, except that they are the 'most comfortable boots you'll ever own'. Well they're not, because it feels more like I'm wearing a pair of flip-flops!
Customer Service told me to try to return them to the store where I purchased them to see if they would exchange them. The Anderson's won't exchange them, citing issues of exchange with Wolverine. Wolverine Customer Service said I could send the boots back to them if they could not be exchanged at The Anderson's. At that time they would be inspected to see if it is due to quality of workmanship. If so, the boots would be replaced free of charge. This is fine that they stand behind their product, but what do I wear to work for two weeks while my boots are being inspected for workmanship defects?
To help keep me as a potential future customer, I would like the following: I would like for Wolverine to issue me a letter to take to The Anderson's to have them replace my boots. Then The Anderson's can send the boots back to Wolverine and work out the financial details between themselves, because I will probably visit another store and purchase another brand if this isn't resolved soon. At the very least I would like a response from your company regarding this incident. Thank you for your time.
I have been wearing Wolverine Boots (model 3122 6" and the 8" 3742) for over 20 years and have had about 6 - 8 pairs. I have to say they are the most comfortable boot I have ever worn. I wear them in Summer and Winter. Only had a problem with one pair (8") that had a toe separation, but that pair was about three years old.