Wolverine Shoes and Boots

2 reviews & complaints.
www.wolverineworldwide.com
upfootgear@wwwinc.com

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Posted by on
LIMA, OHIO -- I purchased a pair of Wolverine fusions (1712-brown size 12) from The Anderson's General Store in Lima, Ohio in February, 2001.
The heel of the upper has separated from the sole. I called Wolverine Customer Service and they informed me that their $130 pair of boots come with no warranty, except that they are the 'most comfortable boots you'll ever own'. Well they're not, because it feels more like I'm wearing a pair of flip-flops! Customer Service told me to try to return them to the store where I purchased them to see if they would exchange them. The Anderson's won't exchange them, citing issues of exchange with Wolverine. Wolverine Customer Service said I could send the boots back to them if they could not be exchanged at The Anderson's. At that time they would be inspected to see if it is due to quality of workmanship. If so, the boots would be replaced free of charge. This is fine that they stand behind their product, but what do I wear to work for two weeks while my boots are being inspected for workmanship defects?

To help keep me as a potential future customer, I would like the following:

I would like for Wolverine to issue me a letter to take to The Anderson's to have them replace my boots. Then The Anderson's can send the boots back to Wolverine and work out the financial details between themselves, because I will probably visit another store and purchase another brand if this isn't resolved soon.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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User Replies:
DIANNA SCHWEIZER on 2013-06-25:
I BOUGHT MY HUSBAND A PAIR OF STEEL TOE WOLVERINE BOOTS 3 WEEKS AGO AND THE SOLE SPLIT ACROSS IN BOTH BOOTS...WE TOOK BACK TO RUNNING HORSE FARM SUPPLY HE IS NO LONGER SELLING WOLVERINE BECAUSE OF THE PROBLEMS SO WE PURCHASED ANOTHER BRAND AND SO FAR GREAT...
WE WILL NOT BE BUYING WOLVERINE EVER AGAIN....
James on 2013-07-03:
I have worn Wolverine 03122 dura shock boots for years, the last two pair the soles just fell apart like black dust. The tops still look new but no soles left. Never buy their boots again.
baileys auto on 2013-08-20:
bought a pair 6 months ago the sole came right off it wasn't vulcanized to the bottom only on the sides. piece of crap shoes I'll never buy anymore keep buying the cheap 50$ shoes at walmart they at least last a year.
jodie on 2014-01-29:
I bought a pair of wolverines on December 31st and wearing them only 9 days the sole split in half and the sides of the soles starting breaking off in chunks and I paid $150 for 9 days of wear. Will not purchase wolverine again
Tony on 2014-03-10:
I bought a four pair of wolverines the soles split in half and the sides of the soles starting breaking off in chunks. They probably and nbsp
Joe on 2014-05-15:
I've owned 2 pairs of Wolverine work boots. The first pair lasted about a year before the sole
steve on 2014-06-27:
NOTHING but problems - first pair of oxfords lasted 2 years and it was all down hill from there. 8 inch high pair lasted 6 months - the sole totally fell apart and my gortex 8 inch boots - worn only on wet morning - lasted 6 months, considering I only wore them maybe a dozen times - heel pulled away. MY LAST pair lasted 2 days before the stitching fell apart from the sole -- THESE ARE JUNK _ DON"T BUY
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Overall Satisfaction with Wolverine Boots
Posted by on
I have been wearing Wolverine Boots (model 3122 6" and the 8" 3742) for over 20 years and have had about 6 - 8 pairs. I have to say they are the most comfortable boot I have ever worn. I ware them in Summer and Winter. Only had a problem with one pair (8") that had a toe separation, but that pair was about three years old.
     
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Dave on 2014-06-21:
I have owened my non metallic boots for 2 months. They are comfy but are going back to the store because the inner liner is ripped. Hope i can get a boot that lasts longer than a pair of socks.
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