BRAMPTON ON, CANADA -- Wonderfile is advertised on television during prime time as an desk/ paper organizer. It will be an extraordinarily costly purchase for many consumers because of the way it is sold, its customer service response, and poor return policy.
It has a Canadian and an American website.
What is It
Wonderfile is a desktop organizer that is advertised as BOGO (buy one, get one for the additional cost of shipping and handling of $7.99) So unit price + 14.98 S&H for two.
Now the catches:
Potential purchasers should be aware of how this product is sold online. Most important thing first --This is not like an ordinary Internet transaction with a reputable company.
Customers are not given any chance to review the order before the end.
As a result, you do not know how many items you are paying for, what items you are paying for, the total shipping charges, and (very importantly) the final amount you will be charged. Also the front page price listed for the organizer is not the same as the end price.
Wonderfile 's Online Process:
Step 1. Fill in your credit information.
Step 2. Click that you want to purchase a Wonderfile
Step 3. Additional items (deluxe versions of the organizer)offered. Offer to buy more of the item (e.g. double your order)
Wording may not be clear to customer, as to the number of items being purchased and that are paying same S& H for each unit. No opportunity to change your mind or unselect.
Step 4. More additional items (unrelated to Wonderfile) to purchase are offered.
Step 5. A reputable company would list the items, costs, for you to review and then submit the order.
Wonderfile does the reverse-- "Thank you for your order" with a total ( and higher price) listed.
Thus an 29.99 + 7.98 order can easily become a 120.00 order.
You are told your credit card will not be charged until shipped [see below]
Have a concern?
Step 6. Efforts to cancel or modify the order by phoning customer service:
A. The response " Don't have information on your order, call in four hours"
B. Next day -- "Don't have your order, call back" ...
C. Few hours later -- "surprise we have shipped it!!!" [ remember step 5 above]
If you are told by a "Customer service" person that as soon as the order shows up on customerstatus.com you can modify the order or cancel, do not believe it. That is false. There is no such possibility. It is another part of the effort to deceive the customer (scam).
The Customer Service says that the body/ organization taking orders and the organization doing the shipping are different companies in different countries/ parts of the country.
Return Policy : 30 days return minus the shipping and handling. Plus you lose what it costs you to ship it back registered. For 4 items you may be losing about $50 in total, assuming the item cost is refunded.
Other customers note never receiving their products, and problems returning.
Final note: Your credit company will not likely be willing to help you.
This is not a matter of "buyer beware". This transaction process is an intentional effort to deceive customers and keep their money.
BRIDGEPORT, CONNECTICUT -- Wonder File website is a scam. It claims that you can "buy one get one free" and asks you to choose two. After entering all of your payment information, it doesn't show anything to ask you to confirm the order or the price. After you hit the submit order button, that's when you realize that you have paid for two Wonder Files instead of buy one get one free. No one from the customer service can be contacted after that. Shame on this company.
Big Time Scam. Just as previous reviewers state, on their website, you go to place your order, as they promote their "Buy One, Get One Free", asking your to make your selections. Cannot verify order before they process it and you find out you've purchased 2 NOT 1 paying around $75.00 (incl S&H). What a Scam. Don not fall for this scam, but if it is too late as in my clase, please cancel your order on your credit card and report to BBB.
I am not able to locate the company's location, address or telephone number.
500 BIC DR, BLDG #4, CONNECTICUT -- If I had read reviews, I never would have ordered the buy one get one (which should mean TWO!) Wonder Files.
First, I was confused by the wording, and almost put a "2" in the order form, which would have been 2 sets (4 files!). That should have been my first clue that something was wrong! Then, I was not sure if the $7.99 shipping was for 1 file or 1 set, so I decided to continue and not submit if shipping was $7.99 for each file.
Well, once I gave my credit card, I saw that shipping was $7.99 each, but there was no turning back because there was no review process, my order just went through.
Then, there was two chances for me to add more sets, one set was reduced price (this is when I checked reviews, so I did not order any more!).
My package came quickly, but it had only ONE FILE.....one file for $36.09!! I emailed the company, and 9 days later have not heard back, so my credit card company is taking back half on the charge :-)
This is a scam. The website is set up so that you are tricked into putting the quantity you think you are supposed to get and then they double charge you for it. I wish I had read the other bad reviews prior to ordering but I didn't. So then I tried to call them several different times & unless you press option 1 which is a new order, you will not reach anyone on the other options. It just keeps repeating itself. Total scam!!