Wonder Hanger

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Beware Of Wonder Hanger... As Seen On TV
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I saw the ad on TV for Wonderhangers. They were $9.99 a set. Not wanting to give a credit card number over the phone, I went on their site. I ordered two sets of hangers at 9.99 a set.

After I gave the credit card number, there was no place to view the order and approve it. There was no total given. Just a thank you for the order.
A confirmation came on my e=mail, listing the two sets and next to each set, a $15.95 charge. Still no total.

I immediately contacted this company by e-mail and told them to cancel this order. This was on 1/4/09.I heard nothing from them. On 2/14 I received my bill from the credit card company.

On 2/9/09 they charged my account $51.76. I immediately called the 800 number and was told that the product was shipped and they had no e-mail from me. I asked for a return shipping label and they said that they don't do that and I would have to return them at my expense, even though I cancelled more than a month before.
The next day I received the box of two sets of hangers, and it weighed a little over 5 pounds. For that I am charged over $30.00 in shipping.

I am returning this shipment and saving my receipt. I am informing my credit card co. that I want this charge removed and I am pursuing the reimbursement of my return postage.

This company has poor business practices and I feel that they are out to get your credit card number and charge exorbitant shipping charges. If they were honest, they would send me a shipping label.

I am making sure that other people don't get fleeced like they attempted to do to me.
The
     
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Anonymous on 2009-02-25:
Postage & handling charges have become the real money makers these days. Go back to the web page and read the terms & conditions to find out exactly how you can cancel and stop more shipments.

Next time you feel the need to order a Seen On TV item call them first to get the full costs plus the entire details. It's safer to use a credit card online then on the phone.
Crown Jules on 2009-02-25:
It seems to me that if you wait long enough most of the items you see in infomercials will eventually be available at your local retail store. There are even As Seen on TV stores around where you can buy the items without paying the S&H.
Ponie on 2009-02-25:
Right, Crown Jules. We have a couple of these stores in our area plus both Walgreens and CVS eventually get some of this stuff into their stores. I hate this tag line for a 'special doubling' of your order: Just pay S&H. Once, when I had nothing better to do, I dialed the 800# the commercial gave for orders. Told them I wanted only one of the item. Don't even remember what it was. The gal told me 'We can't do that. We have to ship two items.' There's no doubt these companies make their money on the S&H charges. Many in excess of the cost of the item, as in the poster's case. Wish all companies would go back to shipping charges being based on weight But that would be too logical, wouldn't it?
Anonymous on 2009-02-25:
That's great advice PB.

Just curious, what are wonder hangers anyway?
willyum31 on 2009-09-24:
I personally never order things from the television. I always wait until Walgreens or BigLots gets the product. the wonder hangers look like a great product but, they should be made out of metal and not plastic. I'm going to put out a metal brand.
Lifemates on 2010-10-11:
If you go to UPS or USPS you will see that all these infomercials mark up the S&H like crazy.
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Wonder Hanger....Yes, the infomercial... SCAM
Posted by on
WALLINGFORD, CONNECTICUT -- I saw the infomercial and remembered how packed my closet was. $9.99 didn't sound bad for 5 of these hangers. I call the phone # and give my credit card # and address. After the first 5 minutes, I told the automated system what I wanted. There was no way to say "this is all I wanted". So I wait and wait while they try to sell me their entire stupid catalog. After 20 minutes, I hung up and said forget it. And there was no way I could speak with human being of course. Three days later there is a $129.99 charge on my account. I call my bank, (since getting a hold of a human being is obviously too complicated) and tell them I didn't want Wonder Hanger's product, and this is not what I ordered. They said I will have to ship it back and pay the shipping and handling fee, keep the tracking # as proof that I returned the merchandise, and I could get a refund. Either way, I'm not getting out of this with having to pay some cash out of pocket now. Then the hangers arrive in a box that is sloppily taped up, and the box half way open.

This company is scamming their customers. And according to every review you read online, the product sucks. It hardly saves any space, and the hangers are flimsy plastic POS's. SCAM. Enough said.
     
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MSCANTBEWRONG on 2009-08-27:
Dispute the charge with your credit card company.
Anonymous on 2009-08-27:
What did they send for $130?
saj80 on 2009-08-27:
It's too bad you didn't check for reviews before purchasing. Also, why not order online instead of via an automated telephone process?
BokiBean on 2009-08-27:
The sad part is that you can get these at Walgreen's for $9.99. No shipping, no scamming.

Sorry about your trouble.
CrystalSword on 2009-08-27:
I usually find that AS SEEN ON TV stuff at Wal-Mart, Walgreens, CVS, Rite Aide and any number of stores...
I refuse to order from a TV ad...its worth the wait to get it at the store, then if you don't like it, take it back and get a refund.
BokiBean on 2009-08-27:
Absolutely, Crystal. I do it that way also. You can take it back, you don't have to pay shipping and there is no "repeat charge" attached to your credit card.

Another thing I'm extremely wary of is, any advertised freebie, "just pay xtra shipping!". From everything I've read online..they really stick it to you with that extra shipping.
Skye on 2009-08-27:
We have a store called, "As seen on TV", in the mall. Also, as the other members have said, you can find just about all of these, "As seen on TV", items in Walgreens, Walmart. I know at Walmart, they have them right by the register as you are waiting to check out.

OP, what the heck was the charge for?? How many hangers did they send you??

BokiBean on 2009-08-27:
Another excellent idea, Skye. I don't know if we have one of those stores here, but I would love to walk through one..
DebtorBasher on 2009-08-27:
Big Lots sell these too.
CrystalSword on 2009-08-27:
Nice "seeing" you again Boki!!
BokiBean on 2009-08-27:
Great to see you too, I think about you all the time. I know you are busy...but missed.
CrystalSword on 2009-08-27:
not too busy for friends...email me sometime, I lost your email addy when my pc was reformatted
Soaring Consumer on 2009-08-27:
Wait a minute - the BANK said you have to wait until you get the product, then return it to the scammers on your own dime and prove it to them that you sent it back?! Something isn't right here, they should have simply been able to reverse the charge. Talk to someone higher up.
Anonymous on 2009-09-09:
Soaring, it sounds like what a lot of credit card companies are doing these days too. With the amount of fraud running rampant with people buying on their cards and claiming nonreceipt, not as described, yada yada and not returning merchandise, companies are suing the card companies over it.

No longer can you just call your card holder and say I want my money back. They are allowing ONE courtesy reversal. After that, you have to PROVE DAMAGE. That is something we fought hard for when I was an Ebay seller and we were getting ripped off every time we turned around.
zeldaz on 2009-09-10:
Beware! The As Seen On TV Stores are fun to look around, though their prices can be high. I look there and then buy at Walgreen's, CVS, etc... And as opposed to what salespeople say, TV items DO go on sale and their prices DO come down. Also, be careful of knock-offs - they are NOT the same as the original. I love the dryer balls and the knock-offs just don't hold up, they fall apart.
GenuineNerd on 2009-09-12:
I have seen knockoff "as seen on TV" items at flea markets as well...those vendors that have dozens of boxes of Chinese-made knockoffs and junk on the floor or ground at just about any flea market. The knockoffs I have seen include "Padi-Paws" (Pedi-Paws, the dog claw clipper), and "Pad Egg" (Ped Egg, the file you used to smooth out callouses on your feet.). In fact, the Ped Egg became so popular as an "as seen on TV" item, that Dr. Scholl's, CVS, Rite Aid, and Walgreens have their own branded versions out now. The majority of these flea market booth knockoffs leaves much to be desired, and many are counterfeits or knockoffs, especially batteries with names like "Dinacell" (Duracell) and "Toceba" (Toshiba). Those knockoff batteries are carbon-zinc (not alkaline), and leak big time-I've even seen those batteries leak inside the packaging. And I've seen the Wonder Hangers at Walgreens.
Skye on 2009-09-12:
Hey Genuine,

I was going to buy the Ped Egg at Walgreens. The girl who worked there told me don't do it. She said it made her feet raw and bloody!

BokiBean on 2009-09-12:
Skye, don't listen to her..Ped Eggs are great! I did a review on them a while back. (Bad for diabetics, though).
Skye on 2009-09-12:
Thanks Boki. I still want one. You know, I moisturize, and my feet are always rough. Now my husband, who does not do any of the stuff us ladies do, has feet like silk.

He says its cause I wear flip flops around the house, and they suck the moisture out of my feet.
DebtorBasher on 2009-09-12:
If it made her feet raw and bloody, then she misused the product. She was probably using it to clean the dirt off her feet instead of dry or rough skin.
I don't need one of those, being in an apartment, I have to be a space saver...so my cheese grater doubles as a ped egg.
Skye on 2009-09-12:
DB, you so clever. You are like Heloise, with your nifty ideas, lol.

BokiBean on 2009-09-12:
Hahaha@cheese grater!

Skye, I barefoot around the house and use Ped Egg every time I take a bath. I must be more tough than that clerk, because it just works perfectly. I can imagine some people have delicate feet though..certainly not me.
Skye on 2009-09-12:
Well Boki, I'm going to get me one tomorrow. My feet deserve to be pampered, lol.

CrystalSword on 2009-09-13:
I use a ped egg all the time and I'm just careful not to go over the same area more than a couple passes each time.

Starlord on the other hand is diabetic and his feet did bleed...so he quit using it.
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Buyer Beware of Wonder Hangers
Posted by on
The commercial for Wonder Hangers is great: they appear to be a nice value for the money. Maybe they are. But I never got a chance to find out.

Ordering the hangers started out fine. The friendly robot-gal identified me totally from my phone number and only needed my credit card number.

After collecting my credit card info, friendly robot-gal number one transferred me to friendly robot-gal number two who tells me about the special "free" set I am going to get just for paying shipping and handling.

First of all, robot-gal doesn't give you the option of NOT taking the free set. Secondly, she doesn't tell you how much the shipping and handling is going to cost for the free set.

So I brilliantly pushed 00 on my phone thinking I could get a live person to tell me what I needed to know. WRONG! Pushing the zeros triggered a response from robot-gal that I wanted 20 sets of the hangers. I tried again. That try resulted in her telling me I had ordered 50 sets of the hangers.

A lifetime later I still had not been able to cancel the order or to find a live person and now robot-gal was telling me I had 150 sets of Wonder Hangers swiftly on their way!

There is a customer service phone number on their website but the office is closed on weekends. Naturally, I was making my purchase on a Saturday.

I immediately called my bank and arranged for any and all Wonder Hanger charges to be stopped. There will be no Wonder Hanger charges. Of course, as a penalty for being stupid enough to try to order the hangers, I am now without a debit/credit card for ten days while I await the new one. Thank you Wonder Hangers for ruining my Saturday. I won't be calling again.
     
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Anonymous on 2009-09-19:
I'm sorry you're having to go through this, but it is kind of funny - ordering 150 sets of Wonder Hangers by mistake! I wonder if you had just pressed zero once, if that would have taken you to a live person.

Let us know how it turns out!
clutzycook on 2009-09-19:
It sounds like something out of a funny movie, doesn't it? Wow, I've seen those things on TV and I've thought briefly about getting them, but now I certainly won't.
trp2hevn on 2009-09-19:
I just checked their website, which looks easy to navigate. It says shipping is $7.95. It's funny because it shows you get them for $9.99 plus P&H. Then I clicked out of the window and it had a pop-up advertisement that you can get them for $4.99 plus P&H. I would suggest that you check your local Walgreens or CVS. They usually have those "seen on TV" items. Or if you can't get to the store, then most of these things have a website to order them. That way you can print out your confirmation and print out the 'fine print' in case you have any problems.
SilverWngs71 on 2009-09-20:
There was something about "As seen on TV" items on yahoo a few weeks ago that showed that the Wonder Hangers aren't that easy to use. It said that they are difficult to use and do not keep in the shape that you put them in that might hold heavy shirts or sweaters.
Diabolical on 2009-09-20:
This cracked me up! That's too funny! They come five to a set, right? Glad you didn't wind up with 500+ hangers though!
Anonymous on 2010-04-02:
This is a PSI: Save yourself the cost of S/H, Bed Bath & Beyond has a lot of AS Seen On Tv items in their stores, plus you can use those 205 off coupons that always come in the mail. Target also has as seen on tv items.
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