Nightmare Billing / Cancelling
TINTON FALLS, NEW JERSEY -- I have had a previous problem trying to cancel a membership with Work Out Word but it is extremely close to my house and I thought I would try again.
To make sure there would be no difficulties quiting ... read full review1 Replies - Latest reply on 01/23/2009
ROCHESTER, MINNESOTA -- I went to freeze my account was not told about the five dollar a month fee associated with this. However when I checked over my statements(I was on an auto bill pay) I found that I had been charged the ... read full review4 Replies - Latest reply on 12/30/2013
WOW's answer to my complaint
TINTON FALLS, NEW JERSEY -- Here is their follow-up to my complaint, bear in mind that I have my contract and it is written right on it "Auto cancel after 12 months". I was a fool to think that would be enough to prevent me from ... read full review5 Replies - Latest reply on 03/25/2009
Read Your Contract!
ROBBINSVILLE, NEW JERSEY -- My husband and I decided to join the new Workout World location in Robbinsville, NJ. While meeting with the sales rep, it became clear that WOW does not provide printed pricing information. The prices ... read full review2 Replies - Latest reply on 01/25/2008
WALL, NEW JERSEY -- Work out world's cancellation policy and general customer service is horrible. I joined at $5 a week and was told no problem to cancel. It turns out that a certified letter is required on top of that ... read full review4 Replies - Latest reply on 12/15/2012
I was charged a maintenance fee on top of my monthly fee with no warning at all. I understand it is in the very fine print of the contract. When you are signing up they give you the details of all the fees but make sure they leave that part out. I was talking to an ex-employee that told me they do that on purpose.
I just had three friends join and they told me they were not informed either. When I called Middletown today the person that spoke to me said it should have been mentioned when signing. I said it was not and he said well that is your word against theirs, and I said well I had another person in the office with me, and they did not hear it. I have until next April for my membership to expire. I think their practices are very unprofessional and you should post your complaints anywhere you can.
I sent out a memo in my company and posted a bulletin in the lobby of a very large professional building....and this will continue until they treat their customers with more respect.
How NOT to treat your customers!
TINTON FALLS, NEW JERSEY -- I joined WOW Tinton falls in Dec 09. I elected to waiver the trial period to reduce my joining fee on the day. Initially I went twice. Both times I couldn't get onto the cardio equipment I wanted and ... read full review3 Replies - Latest reply on 09/28/2013
WARWICK, RHODE ISLAND -- My experience corroborates a number of other complaints about Work Out World and also their financial handlers, ABC Financial. They make it extremely difficult to terminate your membership, citing the ... read full review1 Replies - Latest reply on 12/02/2008
Not Able to Quit Services
TINTON FALLS, NEW JERSEY -- I signed up at WOW in Tinton Falls, NJ and agreed to be a member for at least 3 years in order to avoid the enormous membership fees, which were in addition to the 55$ per month that I would also have ... read full review4 Replies - Latest reply on 01/14/2009
MIDDLETOWN, NEW JERSEY -- When I signed up with Work Out World I paid $100+ in order to have a reoccurring payment of $32 per month. When I realized I was overpaying quite a bit (after one year) I asked to change my monthly rate ... read full review1 Replies - Latest reply on 11/26/2011
Cheap Monthly Sign Up Scam
FREEHOLD, NEW JERSEY -- My wife and I went to work out world at the end of September to switch from retro fitness and take advantage of their classes and the advertised 14.95 rate a month. A sales representative helped us and ... read full review4 Replies - Latest reply on 12/08/2010
ASBURY PARK, NEW JERSEY -- I signed a contract at work out world in ocean New Jersey, i was told if I moved out of range my contract would end with proof of address. As long as I had that I wouldn't be charged. Let me tell you thats not the case they still want ten percent of the next two years and apparently they can't even pay the cost of a stamp to send me the cancellation letter. not one person their could help me with anything the people who work their are rude and the more help you ask for the worse it gets. I have never done business or been so mad at myself for doing business with anyone else in my life as I am with them.3 Replies - Latest reply on 05/28/2009Add reply
WARWICK, RHODE ISLAND -- I joined Workout World first in 2004 for a fee of 19.99 a month and 60.00 down. The term contract lasted for 1 year. During that year I moved to an entirely different state, and provided Workout World ... read full review