TINTON FALLS, NEW JERSEY -- I have had a previous problem trying to cancel a membership with Work Out Word but it is extremely close to my house and I thought I would try again. To make sure there would be no difficulties quitting I called and asked "what would happen if a one year membership was given as a gift and paid in full with cash, would it automatically renew?" I was told that it would not be a problem, since it was being paid for in cash and was a gift it would not renew. Having already had a bad experience with them I asked if they could print that right on the contract. Sure enough they said OK and wrote "auto cancel after 12 months".
For starters I got a bill for my monthly dues in the second month despite having paid in full. I called and had this corrected but sure enough I got another bill the following month. Finally the issue was resolved after many phone calls and some serious attitude from the billing department.
Here we are in the 13th month and sure enough I get a bill in the mail. I call to let them know and I am informed that ALL of their contracts auto renew regardless of how you pay for them, if I wanted to cancel I had to give notice 90 days prior. I explained again that the contract said auto cancel after 12 months right on it. Once again I find myself having to make multiple phone calls to resolve their screw up.
I went to the club with contract in hand and gave it to the manager hoping to get it taken care of quickly. I am told that all she can do is send it in to their billing office. If you try and find a contact # for their billing office anywhere it is not listed, just the number for sales. When you call them they tell you all they can do is send an e-mail to billing. I think it's pretty obvious that they know they have a very unfriendly policy when it comes to billing. Their tactic is to make it virtually impossible to quit and figure they can squeeze enough money out of you to make it worth their while.
WORCESTER, MASSACHUSETTS -- Joined the gym the day it opened. Seem fine, but slowly became worse. Very young people work there that don't like to work too hard. Paper towels are supposed to be at different stations to clean machines. Lots of times they are out of towels, etc. Always asking them to replace it. Women's locker room, filthy. I was told men's just as bad. Lockers are never cleaned and you never know what you are going to find in there. Jacuzzi has not worked now for 2 weeks, pool is freezing and dirty.
The sauna is the worst. I purposely left behind empty water bottles and wrappers to see if it would be there the next day, it was. I use only the treadmill if I can find one that works. They have a lot of machines, but the TV or machine doesn't work. I try out about three different treadmills before I can find a decent one. They sit there and are never repaired. I want a refund for my last month payment because it's been a waste of time going there lately.
EDISON, NEW JERSEY -- At least a collection agency would be fairer than WOW and settle at a 10% instead of paying 100% of money that was ILLEGALLY billed to your account!! Even if you follow the rules you get screwed don't wait--get out ASAP by plugging the source by closing your accounts so they cannot continue to withdraw money. People with severe in injuries can't even get out of the contract. WOW are gypsies that steal for a living=money demons!
I am also one scammed client who sent both registered mail and return receipt requested and certified mail return receipt and said I have to send it a again in spring 2014, when actually in contract it states if you even send it at minimum--well I sent it summer/fall 2013. And they said they cannot cancel it and I have to send it again in 2014 when I already sent notification=$80+ (why should I spend more money when they have already stolen thousands from my family!) And still NOT receive any acknowledgement when we follow their rules, but I am sure they will call when they don't get money from me!
Thousands of dollars for a family lost just because we want to be healthy! They claim "jersey strong" but really support making "jerseyans weak". This is only a fraudulent club that cheats dumb, unsuspecting people. The only way to stop them from stealing your money is to close your accounts!! It may ruin your credit, but at least they can't continue to steal your money!!! Let's sue WOW in NJ!!!
OCEAN, NEW JERSEY -- The managers at the Ocean Work out World Gym called a handicapped girl retarded. When her boyfriend died they said, "We're glad he's gone." They had a three minute fire drill so loud the babies, children and infants in the daycare were crying. One woman said it was unusually loud and they told her to stuff cotton in her ears. They make the girls stand ALL DAY behind the counter. They secretly overcharge the customers (My daughter works there), won't let them cancel, shortchange the staff on pay and Oh, and there's no way to reach the owner.
MIDDLETOWN, NEW JERSEY -- When I signed up with Work Out World I paid $100+ in order to have a recurring payment of $32 per month. When I realized I was overpaying quite a bit (after one year) I asked to change my monthly rate to $10 per month as advertised on billboards and other outrageous LOCAL billboard marketing campaigns for this particular franchise location. When I asked to begin paying the "Basic" package of $10 as explained on billboards, they explained I had to pay another $100 in order to have the recurring payment of $10 because it was a different package than I signed up with.
I explained if I had this "basic" package option from the beginning, I would have purchased that versus this VIP package I am stuck with. They said there was no such "Basic" package one year ago, that it has begun very recently. I explained I do not use the "day care", hence no children, do not use the classes offered and do not go to any other locations.
I asked the Work Out World customer service office to make an exception and they communicated with the owner of the franchise. This owner declined, therefore, I am leaving. ALSO 10% of the machines here are ALWAYS being fixed which means you cannot use them. I will be going to Retro Fitness since Work Out World has screwed up their customer base and will not help transition their old customer base to a fair rate their NEW customer base is entitled to.
ROCHESTER, MINNESOTA -- After a mere 3 months of happiness with the business, the next 9 (and from what it looks like a few more) months have been complete hell. Saying WoW has "issues about payment" doesn't do justice to what I've been through. I couldn't get the opportunity to freeze my account when I went off to college for some reason unknown to me. I tried canceling a few months into my college school year to find out that I had to come back to my hometown in person to cancel it. The trouble is when I went there, there seemed to be no manager available to help me.
I finally contacted one and have been on a wild-goose-chase ever since in my efforts to track down the filthy scammer who is taking my money and trying to bill me for and 'annual' fee for a membership that has been cancelled at the WoW facility. The whole bit seems so damn shady to me, I wouldn't mind if someone put together a class-action lawsuit to hold these scam artists accountable for their actions. It's a shame so many ofus have been mistreated by these despicable thieves.
ROCHESTER, MINNESOTA -- I went to freeze my account was not told about the five dollar a month fee associated with this. However when I checked over my statements (I was on an auto bill pay) I found that I had been charged the full monthly fee (not even the five dollar fee). This was after I filled out the paperwork to freeze my membership. When I was filling out the form I was not informed there would be any fee for keeping it frozen. I had moved out of the area was thinking about returning to the area later. I told them when I signed up I was only going to be in town for a little while. I am happy to say that I will not be returning to Rochester for the full season.
I canceled my membership about a week or so ago. I never did get a refund for the money that was billed to me that was a result of an error on there part. I found this to be unethical. I used to recommend WOW to people I knew where in Rochester. I have to say after my experience with them in regards to this incident I will encourage all my friends to go somewhere else in city. I hope they do not bill me again now that I have canceled it. BTW the customer care line did not return the message I left them and had a very long hold line. I used to like WOW but now I would advise against joining it.
TINTON FALLS, NEW JERSEY -- I joined WOW Tinton falls in Dec 09. I elected to waiver the trial period to reduce my joining fee on the day. Initially I went twice. Both times I couldn't get onto the cardio equipment I wanted and 15+ machines needed repair. I ended up walking out. I tried to cancel the membership on the basis that they had failed to deliver a service however as with other reviews I was advised of my 12 month contract. I decided not to go back into any WoW again on principle.
I gave notice to cancel within the last 30 days but they still wanted an additional 30 days period after the end of the contract and billing cycle. This company's customer service sucks and you can't even speak to someone about it. With the money I've wasted on this company I could have bought myself a home gym!!!!! Think twice before you join!
TINTON FALLS, NEW JERSEY -- I see many problems that people are having with WOW. I had to move away from Bally's and the cancellation procedure was painless. My membership was less than a year. The prices were reasonable and there was even a pool.
I joined WOW and tried to freeze my account soon after I was recovering from surgery. I was shocked when I was told by WOW that they would be charging my account for a freeze while I was not using their services. The price is almost the same as having a regular membership. When I signed up, I told the salesperson that I would be undergoing surgery and asked what she could do. She said they could put my account on a freeze. I do not remember her saying anything about paying money for a freeze.
If you try to talk to them with a complaint, they will not handle complaints on the phone. You need to send them an email from off a form on their website. In their responses, they reply "This request is deemed solved." I told them I deemed it "unsolved" and they said the system automatically replies that the problem is "deemed solved." A freeze should mean that you will not be billed while you are not using their services. Their terminology is misleading.
Another consumer website member recommends we contact the Monmouth County Consumer Affairs and file complaints online about WOW. It should be easy and convenient to do and we can team up on this one and hope for action from the County.
RHODE ISLAND -- WOW went overnight some months ago and then 24 hrs a month ago. The workers they hire actually are asleep while working! One worker laid down on the mats in the main room like it was a bed and slept. The next worker they hired after that worker went off to college (no, they didn't fire him) sleeps right at the desk a little ways in or in the office.
You have to wake him up to go tanning, get change, or ask for anything. He's difficult to wake up even. We are talking a sound sleep. This is when you can find him. Sometimes he's off somewhere sleeping. That means no tanning or anything else you want. Why pay for tanning when you can't go! Also, somebody could get trapped under a bench.
So, you complain to management, or try since she never answers the phone, and nothing gets done. You call to try to complain above her head and nobody will give you the phone number. They route you from telephone # to telephone #.
This is a clear cut example of how this gym runs. I mean the rudeness of the employees astounds me. The inefficient manager walks around w/ no shoes on and bright pink socks and sits around chatting w/ her employees while you wait to buy a simple water. Ohhh but if I was going to sign up she would run right over. People of Warwick...... sign up at Planet Fitness. It's a couple miles from WOW and is 24 hrs and the same pricing. Run much better, looks much better, and is much cleaner.