FREEHOLD, NEW JERSEY -- I wish I would of read a bit more and listened a bit less… I was deceived into a year contract. I was told that I was signing a month to month and could cancel at a months notice.. well that’s not TRURE at all.
2 Replies - Latest reply on 12/18/2007Add reply
This by far is the worst gym I’ve ever belonged to…. The classes are slow the instructors slower. I tried to force myself to go to so called gym, but when trying different classes one was worse then the other. The equipment is old and constantly out of order.
Read the fine print
WALTHAM, MASSACHUSETTS -- I received a coupon Tuesday for Work Out World in Waltham, MA to have a $10 month fee and my enrollment fee waived if I joined. I went over then immediately after I got the coupon and they would not offer it because it says "other fees MAY apply".
5 Replies - Latest reply on 10/19/2007Add reply
They would not wave the $499 fee of the $299 fee. The offered to take some off if I signed today but would not honor the coupon. The "regional manager" was there and informed me that he was the only one who could honor this deal and if I waited to come back, his subordinates would not be able to take his word for it that he offered it to me.
So..even though he is their boss, they would not be able to honor his offer on another day.
FALL RIVER, MASSACHUSETTS -- WOW places an ad for all positions, after filling out an application, you are being sold a membership to the gym, and told that you are only hired if you buy a membership, therefore "we will trust you ... read full review6 Replies - Latest reply on 09/22/2006
When my wife and I signed up we knew there would be a good chance of us moving. We specifically asked what would happen if that is the case. We were told if an affiliate is not found within 25 miles we could cancel. No mention of a 10% cancellation fee. Now that we have moved, the affiliate they found is for women only. I can cancel but wife can not. It is ridiculous they expect us to work out at different facilities when we signed up together and work out together. Plus they want 10% of the remaining contract to cancel. This is in the contract but was never mentioned when I specifically asked. We wouldn't have signed up for the long contract knowing there was a good chance we'd be moving and possibly cancelling. Work Out World's inflexibility and misinformation at the time of sign up is unbelievable. Becasue their employees don't provide the correct information (just to get you in) the customer pays the price.
2 Replies - Latest reply on 09/24/2006Add reply
Do not sign up with Work Out World.
WARWICK, RHODE ISLAND -- Outside the Work Out World in Warwick RI, there's a sign. It reads EXACTLY, "$1 Membership AND $1 per month".
Intrigued, we went in. They wouldn't explain the sign until we signed up with our name and ... read full review8 Replies - Latest reply on 06/13/2008
Greediness disguised as incompetence
MIDDLETOWN, NEW JERSEY -- I wish I had found these reviews online before I signed up! I originally gave this company the benefit of the doubt when I moved and was unable to cancel my membership. Maybe it was a customer service ... read full review2 Replies - Latest reply on 12/30/2005
WORCESTER, MASSACHUSETTS -- Joined the gym the day it opened. Seem fine, but slowly became worse. Very young people work there that don't like to work too hard. Paper towels are supposed to be at different stations to clean machines. Lots of times they are out of towels, etc. Always asking them to replace it. Women's locker room, filthy. I was told mens just as bad. Lockers are never cleaned and you never know what you are gonna find in there. Jacuzzi has not worked now for 2 weeks, pool is freezing and dirty. The sauna is the worst. I purposely left behind empty water bottles and wrappers to see if it would be there the next day, it was. I use only the treadmill if I can find one that works. They have a lot of machines, but the TV or machine doesn't work. I try out about three different treadmills before I can find a decent one. They sit there and are never repaired. I want a refund for my last month payment because its been a waste of time going there lately.Add reply
ROCHESTER, MINNESOTA -- After a mere 3 months of happiness with the business, the next 9 (and from what it looks like a few more) months have been complete hell. Saying WoW has "issues about payment" doesn't do justice to what ... read full review4 Replies - Latest reply on 06/28/2011
There is always an equipment issue at this gym. Reports of broken equipment go unaddressed for weeks. When you attempt to report something the staff is too busy engaged in conversation with each other. The women's section is not cleaned properly as you can see at least an inch of dust on overhead fixtures. The Freehold location is poorly managed! 1 Replies - Latest reply on 04/02/2011Add reply
NASHUA, NEW HAMPSHIRE -- False cancellation of agreement. Kept charging me after cancellation.
2 Replies - Latest reply on 05/26/2013Add reply
In 04/29/10 I went to the WorkOut World office in Nashua, NH to cancel my account. They figured out the most complicated cancellation process. I complained and thought that we got a cancellation agreement. They stop sending me invoices and no information about rejection of my cancellation so I thought my cancellation went through. I even got an account with a different fitness club. In December I canceled my second account and realized that they were charging me for the old account. I contact them and they told me that my account was still active. They said the cancellation process was not completed properly and refuse to reimburse me. After googleling the problem I realized that I was not the only victim of this people scam. They won't answer your emails.
FREEHOLD, NEW JERSEY -- I recently started working in Freehold and am looking at health clubs in the area. My doctor wants me to start exercising. I stopped in at W. O.W. on my lunch hour. What a waste of time.
2 Replies - Latest reply on 09/02/2010Add reply
The salesman couldn't have been more rude. They don't let you look at the gym until you agree to listen to the pitch. I explained I was a little pressed for time and he tells me to come back when I have more time. Then he says the process take 45 minutes. I told him I would be happy to sit down once I see the gym and decide if it appeals to me. Then he starts to insult me.
I politely asked him why the hard sell. He says he is a salesman and he is supposed to sell me. Unbelievable. Then he says if I don't want to sit down, I can just leave. I asked him why lose a potential customer. Then he gets obnoxious. A real piss ant of a salesman.
So I left. I never saw the place but if was any good, they would have had no problem with letting me see it first. And judging from the other reviews, I am probably right.
Work Out World experience
NORTH BRUNSWICK -- Let me start off by stating that I recommend staying as far away as possible from this horrible establishment. The employees here are liars and they will try to trick you given any opportunity (especially ... read full review
Workout world has screwed me over on many different occasions. I was a loyal customer, there since before it opened. bought food, personal training sessions, etc and still treated me like crap 3 Replies - Latest reply on 04/09/2010Add reply
They say $10 but they don't tell you the fees. you find out later and you end up loose your 70 dollars and may be more and all that personal training thing is a big scam. they try to take out as much money as they can. they are big liers Add reply
Horrible customer service and lack of ability to help customers in cancellation. Unable to cancel membership with multiple attempts.
I was very specific when signing up that I was only to be billed for three months while I was an intern. I contacted the finance company four times to end my membership and each time that I called they had "no record of any previous call."
At the actual facility- I waited over an hour to speak with a manager and she assured me that all would be taken care of once the release was signed. The finance company assured me of the same thing. I then find 2 months later that I am still being charged and there is no "record" of my attempts to cancel.
While waiting to speak with the manager the rest of the staff was rude and acted immature in front of many customers. I often saw customers laughed at by employees. Very unprofessional.