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Work Out World - Page 3

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1.2 out of 5, based on 5 ratings and
76 reviews & complaints.

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How NOT to treat your customers!
Posted by on
TINTON FALLS, NEW JERSEY -- I joined WOW Tinton falls in Dec 09. I elected to waiver the trial period to reduce my joining fee on the day. Initially I went twice. Both times I couldn't get onto the cardio equipment I wanted and 15+ machines needed repair. I ended up walking out. I tried to cancel the membership on the basis that they had failed to deliver a service however as with other reviews I was advised of my 12 month contract. I decided not to go back into any WoW again on principle. I gave notice to cancel within the last 30 days but they still wanted an additional 30 days period after the end of the contract and billing cycle. This companies customer service sucks and you can't even speak to someone about it. With the money I've wasted on this company I could have bought myself a home gym!!!!! Think twice before you join!
     
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momsey on 2010-12-08:
In their defense, you had the option of a trial period and you waived that option. That's the point of the trial period, so that you can find out things like you found out before you sign up.
BritGecko on 2011-01-14:
That may well be the case but to avoid ridiculous joining fees that they don't advertise you are encouraged to waiver. That said it doesn't end there. Even when you elect to cancel you get charge the annual reoccurring fee as well for the year your not going to be a member. Crazy.
WOW burned @Menlo Park on 2013-09-28:
TWO Words = ILLEGAL_ SCAMMERS
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I am reading many complaints about WOW
Posted by on
TINTON FALLS, NEW JERSEY -- I see many problems that people are having with WOW.

I had to move away from Bally's and the cancellation procedure was painless. My membership was less than a year. The prices were reasonable and there was even a pool.

I joined WOW and tried to freeze my account soon after I was recovering from surgery. I was shocked when I was told by WOW that they would be charging my account for a freeze while I was not using their services. The price is almost the same as having a regular membership. When I signed up, I told the salesperson that I would be undergoing surgery and asked what she could do. She said they could put my account on a freeze. I do not remember her saying anything about paying money for a freeze.

If you try to talk to them with a complaint, they will not handle complaints on the phone. You need to send them an email from off a form on their website. In their responses, they reply "This request is deemed solved." I told them I deemed it "unsolved" and they said the system automatically replies that the problem is "deemed solved."

A freeze should mean that you will not be billed while you are not using their services. Their terminology is misleading.

Another consumer website member recommends we contact the Monmouth County Consumer Affairs and file complaints online about WOW. Their website is http://www.co. monmouth. nj. us/page.aspx?ID=1686. It should be easy and convenient to do and we can team up on this one and hope for action from the County.
     
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Alain on 2010-10-31:
Looking at the other reviews for Work Out World, you aren't the only one that is dissatisfied with them.
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Horrible Workers
Posted by on
RHODE ISLAND -- WOW went overnight some months ago and then 24 hrs a month ago. The workers they hire actually are asleep while working! One worker laid down on the mats in the main room like it was a bed and slept. The next worker they hired after that worker went off to college (no, they didn't fire him) sleeps right at the desk a little ways in or in the office. You have to wake him up to go tanning, get change, or ask for anything. He's difficult to wake up even. We are talking a sound sleep. This is when you can find him. Sometimes he's off somewhere sleeping. That means no tanning or anything else you want. Why pay for tanning when you can't go! Also, somebody could get trapped under a bench.

So, you complain to management, or try since she never answers the phone, and nothing gets done. You call to try to complain above her head and nobody will give you the phone number. They route you from telephone # to telephone #.

This is a clear cut example of how this gym runs. I mean the rudeness of the employees astounds me. The inefficient manager walks around w/ no shoes on and bright pink socks and sits around chatting w/ her employees while you wait to buy a simple water. Ohhh but if I was going to sign up she would run right over.

People of Warwick......sign up at Planet Fitness. It's a couple miles from WOW and is 24hrs and the same pricing. Run much better, looks much better, and is much cleaner.
     
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Skye on 2010-10-04:
Have you tried to contact them via email?

http://www.workoutworld.com/utility_contact_member.php

When you get to the option to choose what the priority of your email is, select urgent. Someone has to be out there and not sleeping, who will listen to your concerns and complaints.

Good luck!
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Extreme Hard Sell
Posted by on
FREEHOLD, NEW JERSEY -- I recently started working in Freehold and am looking at health clubs in the area. My doctor wants me to start exercising. I stopped in at W. O.W. on my lunch hour. What a waste of time.

The salesman couldn't have been more rude. They don't let you look at the gym until you agree to listen to the pitch. I explained I was a little pressed for time and he tells me to come back when I have more time. Then he says the process take 45 minutes. I told him I would be happy to sit down once I see the gym and decide if it appeals to me. Then he starts to insult me.

I politely asked him why the hard sell. He says he is a salesman and he is supposed to sell me. Unbelievable. Then he says if I don't want to sit down, I can just leave. I asked him why lose a potential customer. Then he gets obnoxious. A real piss ant of a salesman.

So I left. I never saw the place but if was any good, they would have had no problem with letting me see it first. And judging from the other reviews, I am probably right.

     
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Alain on 2010-08-30:
If he's a salesman and he's supposed to sell, he failed, but he did help you decide not to bother with his company.
LizzieT on 2010-09-02:
It was a good thing you didn't sign up b/c that is the WORST gym ever! Not to mention that the Better Business Bureau gives them an F rating! You should try Retro fitness in Freehold...it's $19.99/month!
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Pre Sale Scam Up To There Old Tricks
Posted by on
WALL, NEW JERSEY -- STAY AWAY FROM WORK OUT WORLD IN WALL:
OK WORK OUT WORLD IN WALL NJ I WENT OVER THE OTHER DAY TO JOIN AFTER RETRO FITNESS IN WALL HASN'T OPENED IN OVER 2 YRS. SO I GO LIKE AN IDIOT TO JOIN WOW EVEN AFTER MY FRIEND WHO GOES TO THERE OCEAN TOWNSHIP LOCATION SAID STAY AWAY AND NOW IM RELOCATING SO I WENT TO THE SALES PERSON AND HE WOULDN'T GIVE ME A REFUND, REAL JERK. I TOLD HIM YOU HAVE BEEN IN PRESALES FOR 2 WEEKS YOUR GYM DOESN'T EVEN HAVE CONSTRUCTION GOING ON. THE GUY TELLS ME COME BACK NEXT WEEK WE HAVE NO FORMS, I CALLING THE CONSUMER AFFAIRS ON MONDAY $14.95 IS ALL THEY ADVERTISE BUT BEWARE YOU CANNOT GET REFUNDS OR OUT OF THERE CONTRACTS.

MY FRIEND TOLD ME ABOUT WOW NO SERVICE AND THEY TAKE YOUR MONEY. I JUST WANT TO WARN ANYONE GOING TO WOW IN WALL STAY AWAY THEY ARE JUST HERE TO SCAM PEOPLE IN WALL. HOW DOES WALL TOWNSHIP PUT UP WITH THESE SCAM GYMS I'M GLAD I'M MOVING...
     
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SaMoore on 2010-07-30:
I'm amazed that anyone would join a gym that does not exist yet.
Wall Mom on 2010-07-30:
I KNOW NEVER AGAIN IT WAS CHEAP SO I THOUGHT I WOULD GET IN AT A GOOD PRICE. LIKE THE OLD SAYING GOES TO GOOD TO BE TRUE
SaMoore on 2010-07-30:
Paying for something that does not exist turned out to be pretty expensive. However, I did find in other reviews that WOW has in fact signed leases while building in other locations and posts indicate that they are a going concern overseas. So perhaps you won't be out your money.
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WOW Sucks Do not join
Posted by on
NEW JERSEY -- Thinking about writing the review for Work out world (WOW) Jerse Strong :))from long time. Here are the details -
1. Personal trainers - They are bunch of Thugs, in the agreement they will say that every month you can go for 2 days of free trainer sessions. But if you go for that they will start forcing you to buy some classes and will put you on embarrassing situation. I tried it twice but felt that all of them are like that, so I stopped taking free trainer sessions.

2. Cancellation - I finished the duration of agreement and am now on month to month basis and under no agreement. I am moving out of the country, when asked about cancellation process, they said you have to go online, cancellation takes about 1 month time (note that - they want to charge for month and are ripping off money from customer pocket).

OK I downloaded the form, and find out they accept form via registered or certified mail only (reason - they are worried about our personal protection - Ha Ha Ha...they hate customers)

3. There is no customer phone number, and when you ask about cancellation they deliberately delays the process.

I love going to Gym, but when I see them I feels very bad about WOW policy makers. They are crooked people, don't join WOW.
     
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CrazyRedHead on 2010-04-30:
The cancellation process is the same at any gym, no matter if you are on month to month or still in contract. It's to protect them and you. Certified means that you have confirmation that it was received, not that they hate you.
WOW!The Worst on 2010-05-13:
They are unethical. They just want to grab money out of the customers. If they really are worried about protection, why would they charge for an additional month if we cancel the membership right away. It's all just ripping off money from customers.
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Work Out World experience
Posted by on
NORTH BRUNSWICK -- Let me start off by stating that I recommend staying as far away as possible from this horrible establishment. The employees here are liars and they will try to trick you given any opportunity (especially the staff manager; Frank). They are in strong competition with the other local gyms ( i.e. LA Fitness) and will tell you anything to tie you down in a contract. If you must sign up here, make SURE you read all the fine print. DO NOT take into account ANYTHING they say to you if it is not on paper. They will lie to you as they lied to me and others. These people are liars and cheaters and have built a business with dishonesty at its core.
Now here’s a brief summery of my experience with the gym:
Upon signing up I specifically asked the Staff Manager, Frank, whether I would be able to work out on weekends in the WOW location in North Bergen. I stressed that this was of great importance to me because I live off campus here in North Brunswick and spend most weekends at my parent’s house in North Bergen. Frank assured me that I could work out in North Bergen. “All they have to do is give me a call, I tell them its okay and you can work out there, it’s completely up to me,” he said. He told me that I would be able to do this anytime during my membership and it didn’t even matter that I got a basic membership. Hearing this, I happily signed up. I went home on the weekend and was told that I could only work out in that gym for 30 days (consecutively). In a word; I was lied to by this “staff manager”.
At this point I thought I would just go and cancel my membership, but this was far from what occurred. To make a long story short what followed was about 2 months of emailing the headquarters, complaining, negotiating with my credit card company and being told to wait constantly. These people will hold on to your money like their life depended on it and will not give it back unless they feel it is absolutely their only option. I have never dealt with such a group in my life; they run their establishment more like a mafia and work on a policy based solely on greed and the lack of morals.
In a word, BE VERY CAREFUL if you are considering signing up to this establishment. I recommended from it completely. Good luck.
My best,
A. R.
     
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Work Out World - Really Unscrupulous Company
Posted by on
TINTON FALLS, NEW JERSEY -- I haven never had a company piss me off as much as Work out World. I posted about them in the past when I have had a horrendous time cancelling, only problem is that they are right next to my house and the gym itself is pretty good. I need to work out to keep the weight off and if the gym isn't right near my house I just don't go. Anyway I just got an offer for $19.99* a month with no initiation fee* and according to the ad you can now cancel with 30 days notice instead of 90.
So I called about the asterisk's because I'm a glutton for punishment. Here's the deal, you need to make an appointment to sign up again. They don't give any info over the phone. That sounded suspicious to me so said I would make an appointment only if he answered 3 questions.
Q; What does the asterisk by the 19.99 mean?
A; 12 month commitment.
Q; What does the asterisk by the $0 initiatin fee mean?
A; There is no initiation fee, just a $37 paperwork processing fee! (This wasn't on the flier or the e-mail)
Q; What does it take to cancel?
A; After your 12 month commitment is up you can give 30 days notice by filling out a form.
Follow-up Question; So all I have to do is stop by the desk and fill out a form and leave it there?
A; No, you have to send it certified mail to our corporate office.

My response: Wait a minute, I have to wait until my 12 months are up before I can give my 30 days notice? Isn't that really a 13 month commitment?
And why can't I just fill out the cancellation paperwork and give it to you guys in sales? Surely if you can manage all the paperwork to sign me up you can also manage the paperwork to cancel it couldn't you.
the answer- No it's only a 12 month commitment, you just can't give notice to cancel until after you've fulfilled your commitment. We can't accept your cancellation paperwork here because it would be way too much paperwork for us.

At this point I went on to explain that there was no way I was getting out of there paying for less than 13 months until he finally agreed. As for the paperwork fee he said every gym charges one, I'll have to check cause I think there are a couple of new gym's in the area.

They are just a scummy company to deal with, it's all roses, apple pie and deceit until they get your credit card info, from that point on they just treat you like garbage to your face.
     
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Anonymous on 2009-09-12:
Those are dirty tricks to get more money. Just remember the one explaining the rules to you, didn't make up the rules. He's just doing his job.
Anonymous on 2009-09-12:
Sounds to me like he was pretty upfront about everything. You asked the right questions and it wasn't a deal for you.
CarlosA on 2009-10-28:
I was a WOW member for a long time, the first scam is when you change your card information and you do not change it at the Gym ABC financial charge $20 fee and if they can`t take money out of the account they keep on trying, I had to pay 120 dollars within a week in fees, The other scam happened in August 2009, I enrolled 5 members of my family in my account for the awesome 9.99 deal, the agreement with the WOW representative was that we had to pay $70 for each member $50 enrollment fee and $20 for the first and last month, since they explain everything to us they asked us to sign the contract for a year so we did, The first fiasco happened 1 month after the agreement they charged me and extra $49.99 for no reason, when I called ABC financial, their history report stated that I had insufficient funds which was not truth I had 130 dollars but I lost my statement and the bank couldn't give me any info from 2 months back, so I couldn't do anything and I always make sure I have enough money in my bank account to cover the $70 dollars a month I had to pay for me and my family, when I checked my account on October 16 2009, I had $100 dollars enough for the month, but when I checked my account the 26th I was -356 NEGATIVE, I when to the bank they told me there was nothing they could do other than changing my card information, and since I had a contract with them I would have to talk to them, so I did go to the WOW gym to talk to the supervisor, and they told me that when we signed the contract we agreed to pay $39.99 lock fee after 3 months of membership to locked the $9.99 dollars a month for each member, I TOLD THEM, " I HAVE 5 WITNESSES THAT KNOW THEY NEVER TOLD US ANYTHING ABOUT THAT CHARGE AND BEFORE WE SIGNED THE CONTRACT THEY WENT OVER THE CONTRACT WITH US " (telling us that what we were signing here was just one year contract, the 2 payments for 9.99 1st and last month and the $50 dollar membership fee). now since we did not see that hidden fee in that huge contract with really small letters and they were acting like they were going through the contract after 3 months I had to pay 249.95 Lock fee for 5 members and 175 to the bank for overdraft charges, everything is a total of $424.95 dollars. I told them to look at it from a business point of view, is not the main purpose of a business to have their customers happy we would be members with them forever, instead they rather lose 6 customers and ruin my credit.

This is so unfair. What would you do? you wouldn't want to have business with that kind of people and cancel the membership right!. sure we signed a contract which means each person had to pay 100 dollars on top of everything else or that are going to be taking the monthly payment for a year. Now lets say, "f... this I am not going to give them any money", that's exactly what I said and I changed my card information, well in my case imagine WOW and ABC financial trying to take money from my account for 6 people and charging extra 20 dollars every time they can't take the money, Now can you picture what would be the debt in one year.
WOW!The Worst on 2010-05-13:
I too had the worst experience. Please read this review and don't join WOW!
http://www.my3cents.com/showReview.cgi?id=78329
Skye on 2009-09-12:
I also think they were pretty up front. It's just they never want to let people go. There are always gym complaints.

Glad you did your homework and took the time to write this review.
Skye on 2009-09-12:
By the way, having to send a cancellation in writing, registered, certified, and return signature receipt is standard. It protects everyone, especially you.
Anonymous on 2009-09-12:
After reading Patrick's other postings, there's no way I would ever consider joining WoW. Patrick, why are you bothering with them again?
Skye on 2009-09-12:
Mundo, who is Patrick?? I must have missed something.
Anonymous on 2009-09-12:
He included his name, Patrick Coughlin, in one of his other postings.
Skye on 2009-09-12:
Oh, OK, thanks Mundo.
pcogs on 2009-09-12:
They weren't very upfront, at first he couldn't talk about over the phone, I had to make an appointment. When I wouldn't make an appointment until I got the answers then he finally came clean. He still tried saying it was only a 12 month commitment when in reality it's 13 (I realize that's a bit petty but it's just the principal, it shows how far they will go to squeak the extra month out of you)and last but not least a $37 paperwork fee? Come on, it's the same thing as an initiation fee let's get real. I have to wonder what I didn't think to ask. And Mundo, your right I really shouldn't bother and I won't.
I understand that in the gym business it's all about getting people to sign up and a majority will never go. I don't hold the fact that it's always on a credit card and auto billed so that people won't bother to cancel. WOW takes it to another level.
Anonymous on 2009-09-12:
pcogs is right. If they were going to be up front they would have mentioned that there IS a commitment to fulfill (noted on the card sent) before you can cancel. When I joined 24 Hour Fitness there was no paperwork fee. I signed, gave my payment info and I was done. As far as cancelling, I did have to give a 30 day notice but I didn't have to send a cancellation notice in writing. I called the 800 number and I was done.

Bottom line, Work Out World sucks and should be in the same category as Ashley Furniture, Vonage, and DirecTv.
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WOW should have their business license revoked!!
Posted by on
RED BANK, NEW JERSEY -- This is the worst business I have ever dealt within my entire life. My husband & I have been members of more than a dozen gyms in three different states and have never encountered such unscrupulous business people. I have been trying to end my membership for one year and they continue to charge us. We have over fifty phone calls into WOW as well as seventy e-mails and absolutely nothing is being done to remedy this situation. It is impossible to speak to any member of corporate on the phone. The only way to contact them is through their web site. None of the gym employees can reach anyone above the gym manager. Their corporate hierarchy leaves a great deal to be desired and when I finally got in contact with [snip], the owner, she had absolutely nothing to say to me about the matter. If you are interested in reaching her please do so at mlr@workoutworld.com.

I have contacted the NJ Department of Consumer Affairs and the Better Business Bureau about their unfair business practices. They have received a F rating from the Better Business Bureau and I recently discovered a class action lawsuit is being organized against WOW. [snip]

It is easy to join but impossible to get out! AVOID THIS GYM!!!!!!
     
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WOW corporate is rude and sneaky....worst gym in NJ
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RED BANK/MIDDLETOWN/SHREWBURY, NEW JERSEY -- I signed a 2 year contract with wow...they claim I signed a 3 year contarct...I have been asking for a copy of my contract for 9 months but they can not produce it....I stopped paying and they sent my account into collections....I contacted them for a copy of my contract and it sounds like they all went on fire in a fire that took place in there office ....So they can not prove I signed for 3 years but they say I did.... I offered to come to an agreement just to beat the headache and they act like it is my fault they lost my contract and my billing information. They have been nothing but rude and snide to me...I would have to say it has been the worst gym experience I ever had... They will not speak to me direct only over email and they will not provide me with my contract and they sent me into collections for future payment that did not even happen yet. Please be careful when you go near this gym....Plus I took a friend to work out with me once they hated the gyms layout and they harassed them over the phone and email to sign up....they had to threaten to sue before they stopped harassing them. Be careful and stay away from wow...since then I have been at Retro Fitness...nothing but a great experience...they are not mean, rude and sneaky like WOW....I suggest everyone stays away from this place. Working out anywhere else is a better call...there is a reason there dues are so cheap because they rip you off every chance they get (not to mention they overcharged me on 3 different occasions...and when I brought it to there attention they made it seem like it was my fault...sorry I check my statements and I don't like being ripped off)...WoW should stand for Worst of Workouts
     
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Soaring Consumer on 2009-06-26:
Write a letter of dispute in certified mail to the collections agency. Once received, they must properly investigate the debt to determine if it is legitimate or not. Obviously if WOW can not prove the existence of a contract there is no legitimate debt.

It may also be worth filing a BBB complaint:
http://www.bbb.org/new-jersey/business-reviews/health-clubs/work-out-world-in-middletown-nj-11004584
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