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76 Reviews & Complaints

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Lack of Customer Service
Posted by Earthangel0856 on 08/01/2012
I was charged a maintenance fee on top of my monthly fee with no warning at all. I understand it is in the very fine print of the contract. When you are signing up they give you the details of all the fees but make sure they leave that part out. I was talking to an ex-employee that told me they do that on purpose.

I just had three friends join and they told me they were not informed either. When I called Middletown today the person that spoke to me said it should have been mentioned when signing. I said it was not and he said well that is your word against theirs, and I said well I had another person in the office with me, and they did not hear it. I have until next April for my membership to expire. I think their practices are very unprofessional and you should post your complaints anywhere you can.

I sent out a memo in my company and posted a bulletin in the lobby of a very large professional building....and this will continue until they treat their customers with more respect.
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Total Scam
Posted by Derek Schmidt (A PISSED CUSTOMER) on 06/14/2011
ROCHESTER, MINNESOTA -- After a mere 3 months of happiness with the business, the next 9 (and from what it looks like a few more) months have been complete hell. Saying WoW has "issues about payment" doesn't do justice to what I've been through. I couldn't get the opportunity to freeze my account when I went off to college for some reason unknown to me. I tried canceling a few months into my college school year to find out that I had to come back to my hometown in person to cancel it. The trouble is when I went there, there seemed to be no manager available to help me. I finally contacted one and have been on a wild-goose-chase ever since in my efforts to track down the filthy scammer who is taking my money and trying to bill me for and 'annual' fee for a membership that has been cancelled at the WoW facility. The whole bit seems so damn shady to me, I wouldn't mind if someone put together a class-action lawsuit to hold these scam artists accountable for their actions. It's a shame so many of us have been mistreated by these despicable thieves.
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Posted by Anonymous on 2011-06-14:
The problem with gym memberships and other similar programs is the sheer volume of individuals that come and go. So in order to keep their cost to a minimum and their profit to a maximum, they make the contracts as binding as they possibly can to ensure you don't opt out. Personally, the gym I use is a month-to-month program, with no long term contracts. I always pay for the month ahead, so if I leave, I'm only out the one month's fee. A monthly program might suit you in this situation.
Posted by Whiteduck on 2011-06-15:
And why does everyone always scream about a class-action lawsuit? All those do is make lawyers rich. If you've got a good case, do it yourself. You'd probably get a quarter if it went to class status...
Posted by trmn8r on 2011-06-15:
You sound young, unless you are returning to college after several years.

The thing about many gym memberships is they are a lot like yours. So, take this as an annoying learning experience. Whenever you consider entering into a long term contract, think about the end game and look around to see how others have fared.
Posted by JP on 2011-06-28:
GOING THROUGH THIS RIGHT NOW.....leaving for school in August and have been trying to give notice since June! You'd think by going beyond the required 30 day notice that the process would be easily handled by their staff. However, it appears that by design the whole cancelation of membership is a run around quagmire in order for them to keep billing otherwise happy ex-members.
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Cheap Monthly Sign Up Scam
Posted by Dunker925 on 11/08/2010
FREEHOLD, NEW JERSEY -- My wife and I went to work out world at the end of September to switch from retro fitness and take advantage of their classes and the advertised 14.95 rate a month. A sales representative helped us and explained to us the whole "process". The deal was the it would be 1.00 down each if we did the 14.95 a month rate but had to refer two people. We explained that we are coming from retro only charging 19.99 a month and we paid zero down and were not interested if we had to pay anything up front and if the costs was more than 20.00 a month. He said he understood and wanted us to join so he said he would get the people for us. Meaning, when individual people came in to join under the standard non-promo deal, he would simply add them to us as our referral. We of course questioned this but he insisted they do it all the time so we agreed. He charged us our 1.00 each and said we will see the 14.95 for the November billing cycle. Three weeks go by, so my wife called to see if everything was OK and if he got the referrals but was told Mitchell was fired.

The general manager basically said we were lying and we had to pay the full amount. WOW billed us 54.95 twice in October aside from the 2.00 we ok'd the day we signed up. [The GM] did say she would contact corporate and ask if we can get this rate since it really not our fault but never called us back or took our calls. On 11/8/10, I called and of course the GM is no longer there and the new manager referred us to the website to complain.

No corporate number, they won't cancel our account and they are just nasty all together. I already blocked them from billing me in the future and will go to court if needed. DO NOT JOIN THIS TERRIBLE PLACE!!
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Posted by MDSasquatch on 2010-11-08:
Did you get all these agreements in writing?
Posted by dunker925 on 2010-11-10:
No but we got charged the 1.00 sign up fees associated with the 14.95 charge otherwise we would have had to pay 100.00 to sign up.
Posted by hossawy on 2010-11-30:
i'm almost at the same situation this is my email hoss2000_man@yahoo.com we have to do something
Posted by BritGecko on 2010-12-08:
I joined WOW Tinton falls in Dec 09. I elected to waiver the trial period to reduce my joining fee on the day. Initially I went twice. Both times I couldn't get onto the cardio equipment I wanted and 15+ machines needed repair. I ended up walking out. I tried to cancel the membership but was advise I had a 12 month contract. I decided not to go back into any WoW again on principle. I gave notice to cancel within the last 30 days but they still wanted an additional 30 days period after the end of the contract. This companies customer service sucks.
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Extreme Hard Sell
Posted by Steelcyclist on 08/29/2010
FREEHOLD, NEW JERSEY -- I recently started working in Freehold and am looking at health clubs in the area. My doctor wants me to start exercising. I stopped in at W. O.W. on my lunch hour. What a waste of time.

The salesman couldn't have been more rude. They don't let you look at the gym until you agree to listen to the pitch. I explained I was a little pressed for time and he tells me to come back when I have more time. Then he says the process take 45 minutes. I told him I would be happy to sit down once I see the gym and decide if it appeals to me. Then he starts to insult me.

I politely asked him why the hard sell. He says he is a salesman and he is supposed to sell me. Unbelievable. Then he says if I don't want to sit down, I can just leave. I asked him why lose a potential customer. Then he gets obnoxious. A real piss ant of a salesman.

So I left. I never saw the place but if was any good, they would have had no problem with letting me see it first. And judging from the other reviews, I am probably right.

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Posted by Alain on 2010-08-30:
If he's a salesman and he's supposed to sell, he failed, but he did help you decide not to bother with his company.
Posted by LizzieT on 2010-09-02:
It was a good thing you didn't sign up b/c that is the WORST gym ever! Not to mention that the Better Business Bureau gives them an F rating! You should try Retro fitness in Freehold...it's $19.99/month!
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Dishonest practices and unethical company
Posted by Bluflax on 11/28/2005
MIDDLETOWN, NEW JERSEY -- If you are interested in poor customer service, and a company that is out to make a buck at the dispense of the company's integrity and fair business practices, by all means join. After being a member for over a year, I was given misinformation regarding their cancellation policy, and when I informed management about the misinformation I was given, they told me that since they were not privy to the conversation they could not do anything for me.

Customer knows best does not apply.

I called them a month ago when they were still charging my card after having cancelled my membership and they told me that I would still be charged for 90 days. When I questioned them on this, they said that was the policy. So, today, a month later, I called them again to question it yet again and I was told by Bernadette that the policy was that I needed to provide documentation of my new address and that they would then stop charging me AFTER they receive the documentation. When I told them that I had inquired a month ago about this matter and was not given that option, they gave me the run around saying that even though they have documentation of my call to them they cannot verify what was said and therefore cannot refund my money. Are they nuts!! I was a paying member for a year and a half, filled out the appropriate cancellation paperwork at the club, was under no legal obligation to continue services with them as it was past the 1 year initial membership period, and they are treating me like I am trying to pull the wool over their eyes. The woman's tone was completely insincere and unsympathetic and she was spewing one excuse after another without any offers of concession or resolution. I am sorely disappointed, thoroughly disgusted, and happy to no longer be a member of their gym.

And lastly, I just looked at my contract which was for 12 months only. After that it is month to month. I fulfilled my 12 months obligation, and now at 19 months I am no longer liable for the terms of the 12 month contract. I jus filed with the BBB and will take it up with the Attorney General if need be. It is my experience that Work out world is extremely dishonest and will bend the truth and mislead the consumer in order to make a buck.
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Posted by KenPC on 2005-11-29:
I had a similar problem with Work Out World in Randolph MA. After having been a member for over two years, a job change dictated that I find a new gym. Since I was a charter member, I had NO committment, but even if I had, I would already have met it. I filled out the paperwork at he gym to discontinue. They immediately deactivated my fob, but ABC Financial continued to charge my credit card.

I let the first charge go, assuming that maybe I had a partial month, but when they charged next month, I contacted them again, AND my credit card company, Discover. Discover reversed two charges. After four months passed, Discover re-applied teh charges, plus 3 more, stating that I needed to give the gym one month's notice. Since this is now the fifth month, I would have thought that was apparent. I re-requested the protest to the charges, and was told by Discover "They will not get in the middle", which is their polite way of saying 'drop dead'.

Having the last laugh, I paid my Discover balance, and closed the card. I get two or three mailings weekly, where they just can't understand why such a 'good customer' doesn't want a Discover card.

But, I digress... WoW sucks. I would avoid them and their tacky little gyms.
Posted by Mirsy on 2006-09-28:
I agree with you about Work Out Worlds unethical payment practices. I was also told when I signed up that I could cancel at any time after I gave them a one month notice. The salesman assured me that they would not charge me any additional fees. So when my daughter was involved in a horrible auto accident, I requested her membership and mine to be terminated. I was told to call WOW finance company and I did so about 5 times. They told me that I could not terminate either of our contracts because they were effective for one year. I assured them that my daughter is now handicapped and I was caring for her. It fell on deaf ears.
It took me 3 months and many calls as well as emails with Doctors names, hospitals, and newspaper articles about my daughter before anything was done.
Please be very careful if you decide to join this gym and take the contract home. Read it over many times before you sign it. The sales people there cannot be trusted and when you want to terminate they will make it almost impossible.
Posted by Starlord on 2007-06-04:
I read all these complaints about gyms, and it reminds me of what happened to me. When I was 19, I got a job selling encyclapedias. My manager took me to the Executive Health Club in Indianapolis, and I was so impressed by all the terrific features, I signed up. About 3 months later, I got fed up with the book business and left, I contacted the Health Club and told them I was quitting, due to financial problems. They said they understood. About a month later, my wife at teh time said some men had come to the apartment, demanding money. I got a letter from an outfit called Dial Finance, which was a collection agency. EHC had sold my contract soon after I joined to Dial, and they wanted the money. I won't say where, but I borrowed a .38 snubby and 6 rounds of blank ammo, and had it lying on a bookcase by the door. Sure, enough, one night at about midnight, 2 goons came around. I told them I had something for them and grabbed the gun. As soon as they saw it, they began running down the hall as I emptied the gun. I was taken to court by Dial Finance, and I explained to the judge that when I signed up for the club, I was 19, and I didn't want hoodlums coming to my house3 at night. The judge asked if the EHC was aware of my age,and I produced my copy of the paperwork, and there it was, age and date of birth. The judge told Dial Finance they could not enforce the contract, and ordered EHC to be notified as well. In Indiana, you cannot form a contract with anyone under 21 years of age. Such a contract is null and void on it's face.
Posted by wow hater on 2008-10-25:
I do not recommend this Gym at all - oversold so get in Line to use equipment. Unfair and deceptive practices designed to "dupe" you out of your money- "sorry you got screwed it's company policy" well enough of us together could literally beat the gym to a pulp. If you screwed up like I did and joined already then I suggest this: don't follow the rules- the staff can re rack my weights, don't wipe the equipment off after use- the staff can do it, deliberately be harsh and abusive to the equipment- I advise keying of the screens on the cardio machines, walls, doors and any horizontal surface you can find, you can also give all the padded surfaces a beating with your keys too- Screw me out of $100 dollars and it my "corporate policy" to depreciate and destroy your gym.

Yes, I have an anger issue when deliberately robbed.

If we all did this then they might get the point- if not you got some satisfaction and it's all you will get from Work out World, so it's off to the gym!!! Remember they are ruthless so be ruthless too. Let them feel the wrath of the consumer.

Cancel your credit card you can shaft them that way- no bank draft or they will suck out all your money as fast as they can bill you every month- beware all ye that enter here
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Bad Owner
Posted by Wsleibow33 on 11/26/2011
MIDDLETOWN, NEW JERSEY -- When I signed up with Work Out World I paid $100+ in order to have a reoccurring payment of $32 per month. When I realized I was overpaying quite a bit (after one year) I asked to change my monthly rate to $10 per month as advertised on billboards and other outrageous LOCAL billboard marketing campaigns for this particular franchise location. When I asked to begin paying the "Basic" package of $10 as explained on billboards, they explained I had to pay another $100 in order to have the reoccurring payment of $10 because it was a different package then I signed up with. I explained if I had this "basic" package option from the beginning, I would have purchased that versus this VIP package I am stuck with. They said there was no such "Basic" package one year ago, that it has begun very recently. I explained I do not use the "day care", hence no children, do not use the classes offered and do not go to any other locations. I asked the Work Out World customer service office to make an exception and they communicated with the owner of the franchise. This owner declined, therefore, I am leaving. ALSO 10% of the machines here are ALWAYS being fixed which means you cannot use them. I will be going to retro fitness since Work Out World has screwed up their customer base and will not help transition their old customer base to a fair rate their NEW customer base is entitled to.
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Posted by Skye on 2011-11-26:
It's like every other special offer out there. The special offers only apply to new customers. Well how about something once in a while for the OLD customers?
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Don't join this gym
Posted by Fig on 04/02/2011
There is always an equipment issue at this gym. Reports of broken equipment go unaddressed for weeks. When you attempt to report something the staff is too busy engaged in conversation with each other. The women's section is not cleaned properly as you can see at least an inch of dust on overhead fixtures. The Freehold location is poorly managed!
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Posted by Skye on 2011-04-02:
Have you tried contacting corporate?
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Warning don't join WOW their cancellation policy is extortion
Posted by Pongo on 02/07/2011
Please never join WOW. I joined my daughter a few years ago and when she moved away for college I put her membership on hold. When I realized she would no longer use it I sent a cancellation request via certified mail. They emailed me to say I could not cancel the membership while it is on hold and I had an outstanding balance that needed to be paid before I could cancel. My husband promptly paid the balance and we sent another certified letter requesting cancellation of the membership. We were under the assumption that the matter was resolved. A year later we received a collection letter from a law firm representing WOW stating we still owed 158.95 It was in my daughter's name and I feared her credit would be ruined!!! So my husband promptly called law firm and spoke to an attorney who is supposed to be collecting so called debt for WOW. He basically told my husband he had reviewed our account and knows it was paid along with 490 other accounts WOW is trying to collect on. He said their contracts are basically ironclad and almost impossible to cancel. He then recommended we lodge an official complaint with the prosecutor's office. It is pretty scary when the law firm in charge of collections for WOW tells you to lodge a complaint. To make matters worse I am now trying to cancel my son"s membership since he is away at college. I sent a cancellation request via certified mail and then received an email from them saying you can't cancel because the account is on hold and there is an outstanding balance. BLAH BLAH BLAH!!! How could there be a balance if I pay by automatic withdraw and never received a statement. It is dejavu all over again.
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I am reading many complaints about WOW
Posted by DaveNJ on 10/29/2010
TINTON FALLS, NEW JERSEY -- I see many problems that people are having with WOW.

I had to move away from Bally's and the cancellation procedure was painless. My membership was less than a year. The prices were reasonable and there was even a pool.

I joined WOW and tried to freeze my account soon after I was recovering from surgery. I was shocked when I was told by WOW that they would be charging my account for a freeze while I was not using their services. The price is almost the same as having a regular membership. When I signed up, I told the salesperson that I would be undergoing surgery and asked what she could do. She said they could put my account on a freeze. I do not remember her saying anything about paying money for a freeze.

If you try to talk to them with a complaint, they will not handle complaints on the phone. You need to send them an email from off a form on their website. In their responses, they reply "This request is deemed solved." I told them I deemed it "unsolved" and they said the system automatically replies that the problem is "deemed solved."

A freeze should mean that you will not be billed while you are not using their services. Their terminology is misleading.

Another consumer website member recommends we contact the Monmouth County Consumer Affairs and file complaints online about WOW. Their website is http://www.co. monmouth. nj. us/page.aspx?ID=1686. It should be easy and convenient to do and we can team up on this one and hope for action from the County.
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Posted by Alain on 2010-10-31:
Looking at the other reviews for Work Out World, you aren't the only one that is dissatisfied with them.
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WOW should have their business license revoked!!
Posted by Meg E. on 09/03/2009
RED BANK, NEW JERSEY -- This is the worst business I have ever dealt with in my entire life. My husband & I have been members of more than a dozen gyms in three different states and have never encountered such unscrupulous business people. I have been trying to end my membership for one year and they continue to charge us. We have over fifty phone calls into WOW as well as seventy e-mails and absolutely nothing is being done to remedy this situation. It is impossible to speak to any member of corporate on the phone. The only way to contact them is through their web site. None of the gym employees can reach anyone above the gym manager. Their corporate hierarchy leaves a great deal to be desired and when I finally got in contact with [snip], the owner, she had absolutely nothing to say to me about the matter. If you are interested in reaching her please do so at mlr@workoutworld.com.

I have contacted the NJ Department of Consumer Affairs and the Better Business Bureau about their unfair business practices. They have received a F rating from the Better Business Bureau and I recently discovered a class action law suit is being organized against WOW. [snip]

It is easy to join but impossible to get out! AVOID THIS GYM!!!!!!
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