WORCESTER, MASSACHUSETTS -- Joined the gym the day it opened. Seem fine, but slowly became worse. Very young people work there that don't like to work too hard. Paper towels are supposed to be at different stations to clean machines. Lots of times they are out of towels, etc. Always asking them to replace it. Women's locker room, filthy. I was told mens just as bad. Lockers are never cleaned and you never know what you are gonna find in there. Jacuzzi has not worked now for 2 weeks, pool is freezing and dirty. The sauna is the worst. I purposely left behind empty water bottles and wrappers to see if it would be there the next day, it was. I use only the treadmill if I can find one that works. They have a lot of machines, but the TV or machine doesn't work. I try out about three different treadmills before I can find a decent one. They sit there and are never repaired. I want a refund for my last month payment because its been a waste of time going there lately.Add reply
WALL, NEW JERSEY -- Work out world's cancellation policy and general customer service is horrible. I joined at $5 a week and was told no problem to cancel. It turns out that a certified letter is required on top of that ... read full review4 Replies - Latest reply on 12/15/2012
I was charged a maintenance fee on top of my monthly fee with no warning at all. I understand it is in the very fine print of the contract. When you are signing up they give you the details of all the fees but make sure they leave that part out. I was talking to an ex-employee that told me they do that on purpose.
I just had three friends join and they told me they were not informed either. When I called Middletown today the person that spoke to me said it should have been mentioned when signing. I said it was not and he said well that is your word against theirs, and I said well I had another person in the office with me, and they did not hear it. I have until next April for my membership to expire. I think their practices are very unprofessional and you should post your complaints anywhere you can.
I sent out a memo in my company and posted a bulletin in the lobby of a very large professional building....and this will continue until they treat their customers with more respect.
MIDDLETOWN, NEW JERSEY -- When I signed up with Work Out World I paid $100+ in order to have a reoccurring payment of $32 per month. When I realized I was overpaying quite a bit (after one year) I asked to change my monthly rate ... read full review1 Replies - Latest reply on 11/26/2011
ROCHESTER, MINNESOTA -- After a mere 3 months of happiness with the business, the next 9 (and from what it looks like a few more) months have been complete hell. Saying WoW has "issues about payment" doesn't do justice to what ... read full review4 Replies - Latest reply on 06/28/2011
There is always an equipment issue at this gym. Reports of broken equipment go unaddressed for weeks. When you attempt to report something the staff is too busy engaged in conversation with each other. The women's section is not cleaned properly as you can see at least an inch of dust on overhead fixtures. The Freehold location is poorly managed! 1 Replies - Latest reply on 04/02/2011Add reply
ROCHESTER, MINNESOTA -- I went to freeze my account was not told about the five dollar a month fee associated with this. However when I checked over my statements(I was on an auto bill pay) I found that I had been charged the ... read full review4 Replies - Latest reply on 12/30/2013
How NOT to treat your customers!
TINTON FALLS, NEW JERSEY -- I joined WOW Tinton falls in Dec 09. I elected to waiver the trial period to reduce my joining fee on the day. Initially I went twice. Both times I couldn't get onto the cardio equipment I wanted and ... read full review3 Replies - Latest reply on 09/28/2013
NASHUA, NEW HAMPSHIRE -- False cancellation of agreement. Kept charging me after cancellation.
2 Replies - Latest reply on 05/26/2013Add reply
In 04/29/10 I went to the WorkOut World office in Nashua, NH to cancel my account. They figured out the most complicated cancellation process. I complained and thought that we got a cancellation agreement. They stop sending me invoices and no information about rejection of my cancellation so I thought my cancellation went through. I even got an account with a different fitness club. In December I canceled my second account and realized that they were charging me for the old account. I contact them and they told me that my account was still active. They said the cancellation process was not completed properly and refuse to reimburse me. After googleling the problem I realized that I was not the only victim of this people scam. They won't answer your emails.
Cheap Monthly Sign Up Scam
FREEHOLD, NEW JERSEY -- My wife and I went to work out world at the end of September to switch from retro fitness and take advantage of their classes and the advertised 14.95 rate a month. A sales representative helped us and ... read full review4 Replies - Latest reply on 12/08/2010
FREEHOLD, NEW JERSEY -- I recently started working in Freehold and am looking at health clubs in the area. My doctor wants me to start exercising. I stopped in at W. O.W. on my lunch hour. What a waste of time.
2 Replies - Latest reply on 09/02/2010Add reply
The salesman couldn't have been more rude. They don't let you look at the gym until you agree to listen to the pitch. I explained I was a little pressed for time and he tells me to come back when I have more time. Then he says the process take 45 minutes. I told him I would be happy to sit down once I see the gym and decide if it appeals to me. Then he starts to insult me.
I politely asked him why the hard sell. He says he is a salesman and he is supposed to sell me. Unbelievable. Then he says if I don't want to sit down, I can just leave. I asked him why lose a potential customer. Then he gets obnoxious. A real piss ant of a salesman.
So I left. I never saw the place but if was any good, they would have had no problem with letting me see it first. And judging from the other reviews, I am probably right.
Work Out World experience
NORTH BRUNSWICK -- Let me start off by stating that I recommend staying as far away as possible from this horrible establishment. The employees here are liars and they will try to trick you given any opportunity (especially ... read full review