GLEN BURNIE, MARYLAND -- Used to think this was the gym for me. Right down the street from home, small and quiet. This morning I witnessed an employee at the front desk named MEGAN say to the girl who was working in the child care that she "FELT SORRY FOR HER" for having to take care of this one particular client's baby, because she cries a lot for not being used to strangers. She said it in front of the client! Furthermore, when confronted and asked for her manager, Megan proceeded to argue with the client, saying that her behavior was appropriate and professional.
The worst and saddest part about the whole thing is that the manager heard the whole thing, and said that there was nothing wrong with it. I am straight appalled at the level of service that they think is fine to provide to their clients. I am a manager of a small business, I have and will fire people for doing something like this and this is how they run their business, with a complete lack of disrespect for their clients. So sad, they will be losing many clients, if they ever even cared.
WORCESTER, MASSACHUSETTS -- Has anyone filed suit against them? I also cannot seem to cancel and feel they are harassing people into trying to pay more money or get harass. My case is my original contract of 2 yrs was way over. I never went there, tried to cancel by phone and got harassment. I canceled automatic withdrawal and now get letters and I call and told them to take me to court because they do not have a contract, and basically he stated they don't take to court because it is too expensive? They will just bill me. I goggle complaints on World Gym now and found there were many. Any one else solve theirs.
I think World gym shouldn't be allow to continue to harass. Has anyone taken them to court to stop them from these harassment?
BURLINGAME, CALIFORNIA -- Originally joined a local fitness center called Diesel Fitness in Burlingame CA, just down the street from our office, great location, great staff. It then changed it name to World Gym. Everything went well until they started changing things, no big issues so we stood with them and even added our daughter for $100.00 for one year.
My wife wasn't feeling well for a few months so she didn't go to the gym. When she finally went she found out the World Gym closed its doors. We never received a letter, but on the door there was a phone number, (numerous attempts no one ever answered), and a letter stating the members were transfer to Prime Time Athletic Club. I went over to Prime time and was informed in fact; neither my wife nor my daughters were members. We immediately stopped our auto withdrawal from our credit card. After all why should we pay money to a non existent gym?
We then received a call national Fitness Financial Systems stating we owed them money. We explained to them what occurred, and were informed our contract was transfer? (Prime Time, I think not). They said they would waive any late payment fees?????? (for services not rendered?) We informed them they will not be receiving any future payments or any type and if there is any class action suit count us in!!!!!!