Appalling Service, Did Not Expect This and Have Never Seen This ANYWHERE
GLEN BURNIE, MARYLAND -- Used to think this was the gym for me. Right down the street from home, small and quiet. This morning I witnessed an employee at the front desk named MEGAN say to the girl who was working in the child care that she "FELT SORRY FOR HER" for having to take care of this one particular client's baby, because she cries a lot for not being used to strangers. She said it in front of the client! Furthermore, when confronted and asked for her manager, Megan proceeded to argue with the client, saying that her behavior was appropriate and professional. The worst and saddest part about the whole thing is that the manager heard the whole thing, and said that there was nothing wrong with it. I am straight appalled at the level of service that they think is fine to provide to their clients. I am a manager of a small business, I have and will fire people for doing something like this and this is how they run their business, with a complete lack of disrespect for their clients. So sad, they will be losing many clients, if they ever even cared.