Beware of Online Travel Agency Collaboration!
MIAMI, FLORIDA -- I want to increase consumer awareness, to avoid spending more money, wasting time and becoming aggravated! We booked a trip online through World Wide Travel Exchange, which books through hotels.com and expedia.com. Expedia apparently sells its services through several different entities, because they are earning such a bad reputation from the reviews I can see on this website. On my reservation, it says hotels.com, but we booked the vacation package through wwte.com. World Wide Travel Exchange billed by credit card for the full amount of the vacation on January 27, 2005. We arrived in Miami, FL on February 27, 2005 only to find our luggage six was still in Cleveland. The hotel Marco Polo Ramada Beach Resort in North Miami sold our reserved room. We came back to the airport to pick up the luggage since we did not have a hotel. We informed baggage claim our hotel room was sold. The manager of American Airlines called World Wide Travel Exchange and spoke to a manager. The manager said we would give me a “good deal” on different hotel reservations. We made the reservations, which were several hundred dollars more. We found out at a latter time, he booked a hotel room through Expedia.com at a higher rate than the hotel would have changed if we called and booked it ourselves. This whole scenario indicates these online booking agencies have collaborated up to deceive consumers by selling online airline, hotel, and rental car services through other travel agencies. Do we call to World Wide Travel Exchange, hotels.com, expedia.com, or the hotel to complain? Nobody wants to take responsibility for this problem that has ended up costing us more money, lost time, and increased aggravation. Not much of a vacation! I spent several hours on the phone trying to get the company to pay the cost difference, but after transferring me back and forth, they informed me they could not do anything, but HAVE A NICE DAY! Of course, I will never book a vacation through these companies as long as I live!