CLAYTON, NORTH CAROLINA -- World Wide came to my house to deliver my belongings after my move from California to North Carolina, 3-days late and at 11 o'clock at night. They only had two workers to unload and all of my items and had insisted that my father and myself help them. This process took until 6 o'clock in the morning. And there were several items that were ruined in the move. Also, the hardwood floors of my brand new house received $1,500 worth of damage and the walls, doors, door jambs, ceilings also received damage based on the negligence of the two gentleman who were bringing my furniture into the house. This occurred on 8/11/2006. I filed a claim for all the damages per their guidelines on 3/26/2007 and was told to wait 120-days for reimbursement. After 4 months, I have attempted to contact them for a status of my claim and was told my file would have to be pulled and they would call me back in 3 or 4 days. That was 4 weeks ago and for the past 3 weeks, I have been calling their office trying to get a status on my claim only to be met with promises of a call back, or the department is unavailable. It's almost comical, the department only works Tues - Thurs from 11 AM to 5 PM and nobody was there on 9/13/2007 because of Rosh Hashanah.
If you use this company, you will only end up upset, stressed out and miserable with their service. Go with a reputable company instead....Oh and don't believe their BBB rating, like I did, it's all smoke and mirrors.
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Posted by Aguzzi3 on 10/06/2008
DO NOT USE WORLDWIDE!! I moved from Charlotte to Buffalo. They knew I had a flight the morning of June 23 and promised they would be at my apartment no later than June 22nd. The driver called on the 22nd to tell me the truck broke down. They came the 23rd after I was gone. My roommate had to deal with the pick-up and told me they didn't wrap all my furniture. I questioned [snip] who told me they wrapped my stuff AFTER they left my apartment (yeah, right!). I had to contact them weekly to find out when I would get my stuff. [snip] came up with excuse after excuse. Most of which consisted of telling me "it's a small load". I finally had my items delivered on August 19, WELL PAST their 21 day policy, AND after contacting a lawyer.
Amazingly my stuff was delivered 4 days after the lawyer was in touch with them. Many of my furniture items were damaged and scratched because they were NOT wrapped (surprise!) and were sitting in some storage facility for TWO MONTHS! Upon unpacking, I realized I am missing a lot of clothing and kitchen items which will need to be replaced at my expense.
I have filed complaints with the Better Business Bureau of Florida and the American Moving and Storage Association. I suggest all who have issues with this company do the same.
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Posted by Immunology2001 on 08/25/2006
MIAMI, FLORIDA -- Worldwide Moving Systems is a company that does not take care of its customers. I have recently completed a move with this company and problems abound throughout the whole moving process. One, the movers themselves were quite careless/reckless when packing my items (items, including a few rather expensive paintings, were damaged) and they raced through the packing process, making it difficult to ask questions or understand the whole procedure. Two, there was very little communication between the home office and the drivers of the moving truck; as such, I was repeatedly misinformed and the items were delivered a number of days late. Moreover, the company is sloppy--my contract with the company (home office) did not match the "contract" the drivers had in their possession upon delivery and there was a 60 minute argument on why I should not pay an additional $150 hidden cost. Also, I am presently still waiting to receive a $400 item that went missing during the course of the move. And, as usual, the company has not returned my phone calls nor seemingly made an effort to correct this problem. My bottom line is this--do not purchase services from this moving company. If there are any questions, please do not hesitate to contact me (firstname.lastname@example.org).