Wyndham Hotels

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1.3 out of 5, based on 9 ratings and
17 reviews & complaints.
Company Profile
Wyndham Hotels
P.O. Box 4090
Aberdeen, SD 57401
877-999-3223 (ph)
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Issues With Timeshare
StarStarStarEmpty StarEmpty StarBy -
Rating: 3/51

ORLANDO, FLORIDA -- In 2009 we purchased a Wyndham time share. Fortunately, we only bought 105,000 which kicks in every two years. Your out of pocket cost was about $10,000 and our yearly maintenance is only $250 per year... rather cheap versus quotations we have gotten when we attend their updates. This comes out to less than $1.00 per thousand shares. The most recent, two weeks ago, an effort was made to get us to upgrade our status to silver or gold. The additional shares would have cost $2.30 per thousand points. Of course we could have done even better had we gone to eBay and bought a package.

Personally, I think that one has to look at the opportunity cost that you are forgoing when you buy any timeshare and the lack of flexibility that you lose by being locked into such a package. In our case, the cost was pocket change and we have used it to our advantage, but not without extra fees, etc. We recently stayed at Wyndham's WorldMark hotel in San Francisco... right in the center of town. We basically had a hotel room but had to pay an extra charge of $100 to use WorldMark, part of the Wyndham group... something the sales people don't talk about.

Now, let's look at the opportunity cost of our package from a strict accounting standpoint. We were 62 when we bought this small package and will assume that we will use it until we are 78 years old... for a total of 16 years, every two years. We paid $10,000. Assuming that $10,000 was invested in a total stock market index fund, one should average a 6% RETURN over 16 years or $600 per year less perhaps 25% tax leaving about $450 per year return. Then we have our maintenance fee of about $250 per year (ours is very low... compared to the fees today that I see).

On top of that one has to assume that the timeshare is worth nothing at age 78... One has to either give them away from what we read. So over 16 years, we are using up $625 per year of that $10,000. Now, within that 16 year period, we will have eight opportunities to use our 105,000 since they only become available every two years.

When adding up our alternative investment return of $450 per year after tax, our maintenance fee of $250 per year and the $625 every year from our initial cost ($10,000 divided by 16 years) and converting that to our cost every two years and assuming that we are able to buy seven days from those 105,000 points every two years, our cost of lodging comes to $378 per night for those seven days! During the time that we have used our Wyndham package, I can honestly say that we would not have had to pay $378 for the comparable lodging that we had on four occasions but maybe close to that on one or two occasions.

Had we been buying the package presented to us in an update/sales presentation last week at $2.30 per 1000 points with higher maintenance fees, this per night cost would have probably doubled. That is what, in my personal opinion, each prospective buyer has to focus on... the potential cost per night based on not buying a time share. Numbers don't lie!!! Work the numbers and keep in mind that you are giving up the flexibility of going anyplace at any time and the constant phone calls, etc.

Then, of course are the extra fees such as we encountered last week using WorldMark that they don't talk about when you buy. They like to tell you that you have flexibility to go all over the world... but that is at an additional cost in many cases and requires long term planning and luck, especially if you don't have one of their priority packages in the silver, gold, and platinum category.

Last week we were asked how much we spend on vacations per year. I threw out $15,000. The salesman tried to imply that by upgrading to a silver or gold level we could save much of that... NOT TRUE at all. We would still have airline flights, travel insurance, car rental of far away from home, meals, etc... it just goes on and on. Lodging is just a small part of that $15,000 per year. He also told us 74% of Wyndham timeshare owners, like ourselves, have to stand in the back of the line when reserving since they are not in the silver, gold, and platinum category. Poor us!

I feel truly sorry for any younger couple who have to put themselves into debt to buy a time share. Our timeshare works for us every two years by paying for lodging but again, we could have bought comparable lodging out of pocket in most cases for less than the $378 per night plus it is costing us. None of the places that we have been able to book into could be considered five star resorts but some have been very nice. Please keep in mind again, that this is just my personal opinion based simply on our experience as an owner over the last six years.

Checked Credit Without Permission
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DAYTONA, FLORIDA -- July 15 we arrived at Ocean Walk and Wyndham. I had made reservations the week before on the phone and was told we would have ocean/front condo. I was told a lady name ** would check us in and meet us when we arrived with our room keys, bands, and parking permit. She did. When we got to our room, we found our balcony overlooking the Hilton's swimming pool. I called ** and she referred me to ** the lady I made reservations with. First she told me to upgrade to another room would be an extra $300. When I told her I would pay it, she said it would be an extra $800. I wanted to cancel the room but she told me I was already charged through my credit card.

We went to welcome center to receive our bands. (** didn't have those!) The lady there said she would give me $100 AmEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the Condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn't even checked in the room. ** was.

** had checked in under her name. That was why they didn't want me to check out on Thursday of that week. ** would handle it. They said I must be using **'s points. Anyway I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AmEX and a vacation and my sister would receive $50 AmEx and a vacation. My sister said she wouldn't sit through it for $50 since she was promised $100.

That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the AmEX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went.

They wanted to see a credit card with our driver's license. I told them they could look but no one was getting the numbers. We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep's manager came to our table and wanted us to fill out some paper work to speed things up after the tour. I told her I didn't want our credit checked until we decided If this was for us. I knew it wasn't. She promised that nothing would be done until we signed up.

A week later we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a runaround. I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.

Unhappy with our 25th Anniversary stay at your hotel
By -

We drove over 1000 miles to stay in your hotel. 25 years ago we came to Kissimmee to celebrate our honeymoon and we were very happy with our stay. We're from Indiana and don't get to leave our state very often for pleasure trips. We got to your hotel and checked in but it took quite awhile to get our room and location of room.

The room was clean except for shower, which had mold/mildew on tiles and exhaust vent. Also looked around room for information on places to eat but couldn't cause no information was in our room not even a telephone book so we went to the hotel restaurant which bragged about being the best barbecue in state. We got right in but the staff was pushing the buffet very hard.

We went up and looked at what was available and found that it looked as if they had catered somewhere and had put leftovers from that out cause it looked extremely old and dry. We ordered simple barbecue sandwiches and fries with a cola. The only other people in the place was a table of 7 and they came in after us and also didn't do buffet but they got their food and several drinks before we got our pop and water and finally our food. The food was the worse attempt at a barbecue sandwich I've ever tried and the fries were very old and cold by the time we got them.

Needless to say we couldn't eat our food and we don't complain hardly ever but I had to. Waitress never came back to ask if we needed anything else or more to drink just dropped off bill when we finally got our food. So I told the man at the cash register who tried to apologize when I told him what had happened, that we were staying here for several days and wouldn't be back and that I couldn't believe the treatment that we got from the staff. So then we had to ask two different days for towels.

We also were given a parking pass at check-in but not told what we were to do with it so when we left the hotel to go get something to eat that was eatable, when coming back to our room the guard at the shack wasn't going to let us in cause we didn't have it on our dashboard. We had left all our paperwork in the room cause we were hungry and didn't know we were supposed to have that pass on dashboard. I know all of this sounds pretty petty in the grand scheme of things but how many times do you get to celebrate a 25th wedding anniversary.

I waited to write this till I cooled off and thought about it for a while but I still believe we were wronged so that's why I'm writing now. We stayed at your hotel Ramada Plaza Hotel & Inn Gateway 7470 Highway 192 West Kissimmee room #** on 3/5/11 till 3/11/11.

Dirty carpet, broken shower door, beach chair use
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

OKSLOOSA ISLAND, FLORIDA -- 1st full day went to beach approx 8 am and got 2 chairs and umbrella that are complimentary with room. Was immediately told by the chair company that these particular chairs were reserved, and to get a reserved set would cost $100. The resort says chairs are on 1st come 1st serve basis with no reservations. I was told to look in an adjacent area, but those were all claimed. So I asked for a set farther back and was told they were not setting up yet. I made him aware that there were already approx 100 set done and all I need was one set for my grandson and I.

This is where the smart ass remark from the lead man came in telling me to help them set up if I was in a hurry. So much for customer service unless someone is willing to pay $100. Then we were notified that the 2nd bath shower door was scheduled to repair a hinge. Three people arrived a day late and worked on it. That evening the door fell completely off and somehow my grandson escaped serious injury. I called the after-hours line and was told it would be repaired the next day. The next day a maintenance tech came and took the door and we had not seen it since.

So we pay for two baths for 4 people and can fully utilize only one. The main bedroom carpet was so filthy that we all wore socks to keep our feet clean, and this left our socks black. The only good thing about this vacation at this resort was the water park for kids.

They Pressure You to Take a Vacation in Las Vegas That You Don't Want
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- My elderly parents own this and wanted to let me use it for a specific vacation. When they tried to get that location, they were pressured to take a special deal in Las Vegas. I was trying to accomplish a specific location to visit a family member, which they knew, but the sales people assured that if they took it for me, I could cancel by email. But my parents didn't give my correct email - they never got to the email part, so it obviously wasn't going to reach me to be canceled the only way it could be canceled - by email. So my dad called to find out why I didn't get my email, and got a phone number for me to call.

They wouldn't let him cancel. So as soon as it was business hours I called, only to be told it was too late. Well my dad assures me we still have 4 days to cancel. When I protested and told them that they shouldn't have pressured my dad to take a vacation we didn't want, the lady hung up on me! So now my dad has to take over and try to get them to cancel this. I am livid at this underhanded way of doing business.

Wyndham Timeshares Rip-Off you will regret
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LAS VEGAS, NEVADA -- Wyndham Timeshares are a RIP OFF. Sales people and entire staff are dishonest and cannot be trusted. You can't book a trip where or when you want to. The promise to help you book trips is dishonest. They are no help at all. Cost of Timeshare, Monthly maintenance fees add up to more than just booking yourself a vacation and trip without buying a timeshare. You can take several nice vacations per year for many years much cheaper than what Wyndham will cost you. Plus you will be able to book where and when you want.

Try selling Wyndham and you are out of luck. It's worthless. You will pay maintenance fees until you die. Then your children and grandchildren will pay until they die. Don't get ripped off by Wyndham and RCI. Stay as far away from this SCAM as you possibly can.

Denied Request for Refund on Cancellation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ALBEQUERQUE, CALIFORNIA -- I recently connected with a long-lost friend through the internet. After a few months of emails and phone calls, we planned a New Mexico vacation for our reunion. The best option for travel to Albuquerque, was an arrival at 9:30 PM so I decided to book a hotel near the airport for our first night and, used the Southwest travel site to book the hotel. A few days later and more than 10 days before the scheduled arrival, my friend's son was injured in a multi-car accident. His son will be OK, but will need rest and care for several weeks. Our trip must be postponed.

The Hawthorn Suites by Wyndham Hotels in Albequerque has decided that they are entitled to keep the entire payment for the room, a policy that is stated on their reservation system, but one that I overlooked. I can understand that they may be entitled to some amount for overhead (no live persons were involved in this brief booking), but I think that the policy is greedy and that their refusal to refund even a portion of the payment when the cancellation was made 10 days in advance is disappointing.

The Room And Bathroom Was So Dirty And Disgusting I Just Couldn't Believe. The Room Was From Back In The 70's.
By -

ORLANDO, FLORIDA -- I have to tell you I have never been so disappointed in my life. The only reason I stayed in that room was because I was to exhausted to move to another room. Let me tell you what I saw, the steps leading up to the room not enough light to see where you were going. The front of the steps need to be light up. Also the Bannister was coming off the wall imagine falling down all those steps. The drapes were so dirty the corners didn't even match the drapes anymore. The floor was disgusting and dirty. The handle to the toilet was broken. The bathtub was dirty. Cracks paint pealing off the walls.

The tissue container old old old. The toilet paper holder cracked with dirt ingrained in it. The headboards were from the 50's with heavy dust in the cracks. The furniture was so old the room smelled of mildew. The ceilings were dirty and old the whole room should be knocked down and rebuilt. How can they sell these rooms I have never in my life stay in anything so disgusting. I didn't even shower in the morning. I was afraid I would catch a disease. This was very stressful experience and I will never stay or recommend this Hotel to anyone. How can you give the public such disgusting service.

I also ate dinner in the restaurant because we were to tired to go out of the area. Let me tell you the furniture is so old and disgusting. The tables are so old the top of the tables were peeling off. I want to be reimbursed. First of all I want my money back for the room and the restaurant and I want to be compensated for staying in such a disgusting filthy room.

Pathetic and Scam
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- Wyndham's Time Share is a major scam... We were to stay at the Wyndham Resort and paid 200.00 only to be told that we would have to stay at one of their cheaper hotels. So when we went to check in our reservation had been cancelled and there were no more rooms. They won't refund my money either. So, when you get that call about a great resort package from Wyndham that will only cost you 200.00... DON'T BUY IT!

Beware of Renting Vacation Properties From Wyndham Vacation Rentals!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

HILTON HEAD ISLAND, SOUTH CAROLINA -- Be very careful renting from Wyndham Vacation Rentals. We rented a 2 bedroom villa in "The Moorings" on Hilton Head Island in Palmetto Dunes. The unit was an absolute dump! Very foul odors throughout including the fridge, and the entire place did not look like it had been updated in 20 years.

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