DAYTONA, FLORIDA -- July 15 we arrived at Ocean Walk and Wyndham. I had made reservations the week before on the phone and was told we would have ocean/front condo. I was told a lady name Chris would check us in and meet us when we arrived with our room keys, bands, and parking permit. She did.
When we got to our room, we found our balcony overlooking the Hilton's swimming pool. I called Chris and she referred me to Vickie the lady I made reservations with. First she told me to up grade to another room would be an extra $300. When I told her I would pay it, she said it would be an extra $800. I wanted to cancel the room but she told me I was already charged through my credit card.
We went to welcome center to receive our bands. (Chris didn't have those!) The lady there said she would give me $100 AmEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the Condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn't even checked in the room. Chris was.
Chris had checked in under her name. That was why they didn't want me to check out on Thursday of that week. Chris would handle it. They said I must be using Chris's points. Anyway I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AmEX and a vacation and my sister would receive $50 Am/Ex and a vacation. My sister said she wouldn't sit through it for $50 since she was promised $100.
That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the Am/EX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went.
They wanted to see a credit card with our driver's license. I told them they could look but no one was getting the numbers. We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep's manager came to our table and wanted us to fill out some paper work to speed things up after the tour. I told her I didn't want our credit checked until we decided If this was for us. I knew it wasn't. She promised that nothing would be done until we signed up.
A week later we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a run around.
I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.
We drove over 1000 miles to stay in your hotel. 25 years ago we came to Kissimmee to celebrate our honeymoon and we were very happy with our stay. We're from Indiana and don't get to leave our state very often for pleasure trips. We got to your hotel and checked in but it took quite awhile to get our room and location of room. The room was clean except for shower, which had mold/mildew on tiles and exhaust vent. Also looked around room for information on places to eat but couldn't cause no information was in our room not even a telephone book so we went to the hotel restaurant which bragged about being the best barbecue in state. We got right in but the staff was pushing the buffet very hard.
We went up and looked at what was available and found that it looked as if they had catered somewhere and had put leftovers from that out cause it looked extremely old and dry. We ordered simple barbecue sandwiches and fries with a cola. The only other people in the place was a table of 7 and they came in after us and also didn't do buffet but they got their food and several drinks before we got our pop and water and finally our food. The food was the worse attempt at a barbecue sandwich I've ever tried and the fries were very old and cold by the time we got them. Needless to say we couldn't eat our food and we don't complain hardly ever but I had to. Waitress never came back to ask if we needed anything else or more to drink just dropped off bill when we finally got our food.
So I told the man at the cash register who tried to apologize when I told him what had happened, that we were staying here for several days and wouldn't be back and that I couldn't believe the treatment that we got from the staff. So then we had to ask two different days for towels. We also were given a parking pass at check-in but not told what we were to do with it so when we left the hotel to go get something to eat that was eatable, when coming back to our room the guard at the shack wasn't going to let us in cause we didn't have it on our dashboard. We had left all our paperwork in the room cause we were hungry and didn't know we were supposed to have that pass on dashboard. I know all of this sounds pretty petty in the grand scheme of things but how many times do you get to celebrate a 25th wedding anniversary. I waited to write this till I cooled off and thought about it for a while but I still believe we were wronged so that's why I'm writing now. We stayed at your hotel Ramada Plaza Hotel & Inn Gateway 7470 Highway 192 West Kissimmee room #357 on 3/5/11 till 3/11/11.
To Whom it May Concern,
Charles E. Amadeo III
ORLANDO, FLORIDA -- My elderly parents own this and wanted to let me use it for a specific vacation. When they tried to get that location, they were pressured to take a special deal in Las Vegas. I was trying to accomplish a specific location to visit a family member, which they knew, but the sales people assured that if they took it for me, I could cancel by email. But my parents didn't give my correct email - they never got to the @ part, so it obviously wasn't going to reach me to be canceled the only way it could be canceled - by email. So my dad called to find out why I didn't get my email, and got a phone number for me to call. They wouldn't let him cancel. So as soon as it was business hours I called, only to be told it was too late. Well my dad assures me we still have 4 days to cancel. When I protested and told them that they shouldn't have pressured my dad to take a vacation we didn't want, the lady hung up on me! So now my dad has to take over and try to get them to cancel this. I am livid at this underhanded way of doing business.
LAS VEGAS, NEVADA -- Wyndham Timeshares are a RIP OFF. Sales people and entire staff are dishonest and cannot be trusted. You can't book a trip where or when you want to. The promise to help you book trips is dishonest. They are no help at all. Cost of Timeshare, Monthly maintenance fees add up to more than just booking yourself a vacation and trip without buying a timeshare. You can take several nice vacations per year for many years much cheaper than what Wyndham will cost you. Plus you will be able to book where and when you want. Try selling Wyndham and you are out of luck. Its worthless. You will pay maintenance fees until you die. Then your children and grandchildren will pay until they die. Don't get ripped off by Wyndham and RCI. Stay as far away from this SCAM as you possibly can.
ALBEQUERQUE, CALIFORNIA -- I recently connected with a long-lost friend through the internet. After a few months of emails and phone calls, we planned a New Mexico vacation for our reunion. The best option for travel to Albuquerque, was an arrival at 9:30 PM so I decided to book a hotel near the airport for our first night and, used the Southwest travel site to book the hotel. A few days later and more than 10 days before the scheduled arrival, my friend's son was injured in a multi-car accident. His son will be OK, but will need rest and care for several weeks. Our trip must be postponed.
The Hawthorn Suites by Wyndham Hotels in Albequerque has decided that they are entitled to keep the entire payment for the room, a policy that is stated on their reservation system, but one that I overlooked. I can understand that they may be entitled to some amount for overhead (no live persons were involved in this brief booking), but I think that the policy is greedy and that their refusal to refund even a portion of the payment when the cancellation was made 10 days in advance is disappointing.
ORLANDO, FLORIDA -- REFERENCE # 76168689 11-18-11 through 11-19-11.
Plantation Fl 33324
I have to tell you I have never been so disappointed in my life. The only reason I stayed in that room was because I was to exhausted to move to anothe room. Let me tell you what I saw, the steps leading up to the room not enough light to see where you were going. The front of the steps need to be lite up. Also the Bannister was coming off the wall imagine falling down all those steps. The drapes were so dirty the corness didn't even match the drapes anymore. The floor was disgusting and dirty. The handle to the toilet was broken, the bathtub was dirty cracks paint pealing off the walls. The tissue container old old old the tolet paper holder cracked with dirt ingrained in it. the headboards were from the 50's with heavy dust in the cracks. The furniture was so old the room smelled of mildew. The ceilings were dirty and old the whole room should be knocked down and rebuilt. How can they sell these rooms I have never in my life stay in anything so disgusting. I didn't even shower in the morning I was affraid I would catch a disease. This was very stressful experience and I will never stay or recommend this Hotel to anyone. How can you give the public such disgusting service. I also ate dinner in the restaurant because we were to tired to go out of the area. Let me tell you the furniture is so old and disgusting, the tables are so old the top of the tables were pelling off. I want to be reinbursed first of all I want my money back for the room and the restaurant and I want to be compenstated for staying in such a disgusting fifthy room.
HILTON HEAD ISLAND, SOUTH CAROLINA -- Be very careful renting from Wyndham Vacation Rentals. We rented a 2 bedroom villa in "The Moorings" on Hilton Head Island in Palmetto Dunes. The unit was an absolute dump! Very foul odors throughout including the fridge, and the entire place did not look like it had been updated in 20 years.
MYRTLE BEACH, SOUTH CAROLINA -- Bought at Wyndham and am I trying to get out of it. Not asking for any money just to give back my points and stop paying maintenance fees. They said I cannot do that. They will put a judgment against me and when I die they would make my kids pay it forever. No one told us that. How can they do that legality? Can any one please help us, we are seniors and can no longer afford this.
WYNDHAM COZUMEL -- What a disappointment!!! We scheduled our first family Christmas vacation at the Wyndham Cozumel from 12/21/08 - 12/27/08. My husband, our sons and families - 9 people in all. 7 days & 6 nights all-inclusive. The disaster:
Not enough staff - We stood in line sometimes for 30 minutes just to get a soft drink at the bar. One bartender.
No TV remote in the room - Requested in for 5 days at the front desk and leaving notes in Spanish & leaving tips for housekeeping.
No coffee service in room for 3 days.
No children activities as advertised for whole trip.
Ran out of towels for beach for first 5 days at the hotel.
Not enough tables at Xmas Eve dinner and was asked to vacate our table so other people could eat.
Resort ran out of food at the evening meal several times.
The quality of food was fair at best. I contacted Wyndham Customer Service regarding problem. After spending approx. $13,000 in airfare and hotel rooms they said they would credit our account for $40.00!!!
I am still in negotiations with them. Should they make a VALID effort to compensate for this NIGHTMARE, I will notify all. If you hear nothing BEWARE OF WYNDHAM!!
DENVER, COLORADO -- I was in town on business, ironically enough to deliver presentations regarding Service Recovery. This was my first visit to the Wyndham chain, and I certainly hope it will be my last. The front desk staff were not at all friendly or accommodating. For me though the problem began on the second night of my stay. At 9 p.m., when I was already in my pajamas, I received a call asking that I move rooms because there was an electrical problem that they wanted to be able to work on in the morning. They asked that I move at night rather than the morning because it would be more convenient for them. Other than suggesting they could send someone to move my bags, they did not offer any type of compensation. I think perhaps if they had better trained their staff in regard to service, empathy and atonement, I may not have been so utterly disappointed.
To put their poor service into further perspective, my colleague locked her key in her room. When asking for a new key at the front desk, the assistant manager didn't even look up and simply said, "Do you have ID?". She then proceeded to create a new key with no additional interaction with us and without ever looking up, handed the key back over.
When checking out, I heard additional examples of others commenting on the Wyndham's poor service. The topper though was when they didn't ask how our stay was or invite us to return on our next trip.
I wrote a letter of complaint (submitted via email) when I returned home because I thought they might be interested to know that I had a captive audience of over 100 people with whom I had shared my story. I was hoping that they would try to apologize or at the very least acknowledge my complaint. Unfortunately, it's been about a month since my stay and I have yet to hear from them.
As a follow up, I sent email to the corporate site indicating that I would like send a physical letter of complaint because I had not received a response. In response, they simply provided me with an address. Once again, they squandered an oppportunity to offer empathy!
When traveling to Denver, we normally stay at the Hyatt. Even though we couldn't stay there for this visit, we went there for breakfast one morning. Even though it had been abour four months since our last visit, the server said, "Welcome back ladies". Now that's the kind of service for which the Wyndham should strive!!!