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Poor Business Practices
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- Last year I received a free cruise offer, one I had to pay upfront, and canceled it not long after I made it due to an emergency. They report the payment didn't go through, which is just as well because I didn't want to take it then. Well, I called to reschedule and for some reason the agent couldn't pull up the trip and this was about a month ago. She told me she would contact another department and have them email me about the offer. Sis is it was within 12 months and I should still be eligible to take the trip. I never heard from anyone. A month later, today, I contacted them again by phone and was told that the trip was expired on May 20.

Personally, I think this stuff is a total scam. Even when I went to book the trip the guy took like an hour and kept me on hold most of that time because I think they try to discourage you from using the trip but they just want you to sit in those presentations. I'll never sit in another Win the presentation again and I'll make sure everybody on my Facebook page doesn't e sis is it was within 12 months and us should still be eligible to take the trip. I never heard from anyone.

Furthermore, how do you give someone a so-called free trip and make them pay for it ahead of time? I should report this company to the Better Business Bureau because I actually canceled the trip and they told me that I could rebook it with Norwegian Cruise as long as it was within the 12 month. I tried and no one got back to me. Then when I called again, the agent said that the offer was expired, and I couldn't book the trip. Don't fall for this trickery! If they had contacted me back in time, it wouldn't have expired.

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Refusal of Cancelling Beach Vacation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- This company is awful. If I would've known what I was getting into, I would've looked elsewhere or just not booked with them at all. I will NEVER use this company again and have already expressed to others that they should avoid this company altogether. I had booked for a family vacation in the beginning of October in Destin, FL. There was a deposit that was required. There had been some personal matters that arose and now we will not be able to make it.

I am well within a 30, 60, 90 day period to cancel the trip and get back my deposit. NOPE! They have a "strict cancellation policy," and everyone I spoke with, even a supervisor, basically told me, "Well too bad." If I cancel, I forfeit almost $300 or I alter my dates and move the trip or I can go next year. I don't know what is going to happen or where I will be next year.

I think this kind of policy is completely unacceptable and just plain wrong! I have given them ample notice and enough time to where the same spot could be booked and they would get the same if not more money. I just do not think this is how any customer should be treated. $300.00 is not just a little bit of money and it should be returned. Again - DO NOT EVER USE WYNDHAM VACATION RENTALS. CROOKED CROOKS!!!

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- When we first arrived everyone was very nice. During the tour everyone was very nice. We had promised to give them 90 minutes of our time as required. We ended up staying for hours because they don't know what the word no means. I informed them after the 90 minutes that's my husband and I had to go because I'm pregnant and I haven't eaten anything since 9 a.m. and it was already 12:30.

We told them over and over that we were not interested. The sales representative told us to stop wasting her time and stop giving her excuses. That is very rude to tell someone because they do not pay my bills. They do not tell me and my husband how to spend our hard-earned money. We don't owe them an explanation. We kept telling them no and they would not let us leave for hours later. I had it. It wasn't until I was on the brink of almost crying because I was hungry, nauseous and pain that finally they decided to pay attention. They were very rude and inconsiderate and very aggressive. Do not appreciate that. No means no.

Because of our experience because my husband and I want to tour different timeshares to see which one is best for our family we will definitely do not purchasing one from them. I rather spend my money where I know the customer service is going to be great. Had a horrible experience. Was the only day I've had off in 5 months and it will be the only day I have off until the baby is born. Very frustrated that we spent our vacation day on people who made me feel upset.

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Misleading and Liars
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRANSON, TEXAS -- We arrived in town to pick up our tickets that we have purchased my husband and my father and I. They talked us into doing the timeshare review which my husband and I were actually interested in because we enjoy coming to Branson. We were married here eight years ago. We signed up for two different sets of show tickets and to do the timeshare. We inform them that my mother was fully incapacitated and not present to attend the timeshare shows. They said that it was fine and we could continue anyways. We showed up the next morning to do the timeshare tour and they told us that we could not do it because my father's wife was not present to attend the show.

It was very disappointing due to her disabilities and inability to be present since is hospitalized. My father and my husband are events, we came on Memorial weekend to enjoy your time away. We experienced a lot of stress and disappointment through this situation. I do not recommend anybody to use Wyndham timeshare. Or at least do not purchase this timeshare. If they will lie and disrespect people this much for the tour. Hard telling how much they would disrespecting lie to you if you purchase the property. They definitely lost a potential customer.

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Deceptive and Abuse of Owners
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- WYNDHAM VACATION RESORTS ENGAGES IN DECEPTIVE BUSINESS PRACTICES. I pay my monthly fee or charge on time through my bank account. Club Wyndham insists that I must also pay a $8 dollar charge for the privilege of receiving a bill (they call a “Statement”). I have told them I don't want a Statement. They still send it and bill me $8/Month.

They told me several times that the only way I could avoid this is by paying online. I did through my bank but they still billed me, stating that I must pay them through THEIR own line system to avoid the charge. I have an online access to Wyndham so that is not the charge. I should not be billed for a Statement I don't want. They insist I must, regardless of whether or not my bills paid on time. This is an improper treatment and abuse.

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Rude Salesman Called Us Stupid and Insulted Us for Being in the Military
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- Attended the sales presentation yesterday. The first level salesman, "Spencer" was very charming and professional. After hearing the group presentation and taking the tour of the rooms he asked if the possibility of timeshare investing seemed appealing. We explained to him that we had owned a timeshare in the past and might be interested; but would need to research the company's reputation before committing any money. Spencer then called the second level salesman named "Danny".

Danny said it is foolish to research the company and said we were stupid for having bought a competitor's timeshare in the past. When we stated he was behaving rudely, Danny said, "I'll say anything I want." We told him that we did not need to hear his "too good to be true" sales offer. We would not do business with any company he is affiliated. He said former military probably have bad credit anyway. We won't do business with that company if they paid us to join.

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Horrible Reservation Were Cancelled Without Notification
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

POMPANO BEACH, FLORIDA -- My Thanksgiving week vacation were cancelled. I did not find out until I fly across country with my family and arrived at the resort in POMPANO BEACH, FLORIDA (flew in from Los Angeles). I was told, “We sent you a email last week.” So I ask, “What are you going to do to find a room for me and my family?” Their response, “Nothing but we are going to give you your points back.” (Wow you're giving me my points back for a room that you cancelled a week before I arrived by email that I never got.)

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I Won Free Prizes From Wyndham Resorts Vacations
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

NASHVILLE, TENNESSEE -- I filled out one of those cards in the Mall that you drop in the box saying that you could win free prizes if your name is pulled. Of course, my name was pulled! Why? Because I wrote on the card that I make over $50,000 per year or more. They choose anyone that has a high salary. The person who called to tell me I was the winner of course had a ethnic accent, Hispanic, Ukrainian, Hindu, Asian or something, it was really difficult to tell on the phone.

I mean no disrespect to any of the honest people of those races and religions! It's just that corporate ** crooks in this country use your people to do these types of jobs because they know you want to climb that ladder of success in America.

Then I called them and spoke with a young ** kid, another of the upwardly mobile pigeons businessmen use in this country to deceive and trick people out of their cash! Long story short, I made the appointment to come to their seminar, though they never call it that! They just say "come get your prizes and we will have you out of here in an hour." I want them to think I am coming just to mess them around.

Hey, they are lying to people so I am returning the favor! Lol! They also ask you upfront to bring a credit card, and it can't be a debit card, it must be a credit card! They say they aren't going to need it, but you can't get the prizes without it! The prizes are supposed to be $4,000 of free air travel tickets and a $100 gift certificate to dine at some restaurants. I looked up the restaurant vouchers and you get redirected to so many sites trying to find which one will honor it, I never did find out where they would be good for!

The airline tickets have so many "subject to..." and "for participating only..." crap. You get the feeling that you will never be able to use them! It literally read like "fly anywhere in the world as long as it's from St. Louis to East St. Louis!" Lol! Some crazy stuff! And the worst part is, we live in a country that allows this scam! Wyndham Vacation Resorts isn't an obscure name. They are well known, so it isn't like it is a Nigerian scam that the government can't track down the crooks!

Don't go to their seminar folks! I'm not! But every time they call, I am going to reschedule and tell them I had personal emergencies come up, but that I really want to do it! I am going to make them think I am really a sucker. I am going to get them to a point of exhaustion and I am going to ask the girl who's trying to con me for sex! In fact, I am going to beg her! Moral of the story is, you ** yourself out for a dishonest company, then expect to be a real ** and go all the way!

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Devious and Untrustworthy
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

I learned a few things this past trip to Las Vegas on how Wyndham tries to sell you a timeshare. I will admit, at first I had an open mind for it. The more I listened to the presentation, the more it made sense. But let me walk you through how my experience went. First, when I checked into the Flamingo, I was greeted by a gentleman that offered to take me and my girlfriend to our room. In the way, he offered us some free Cirque du Soleil tickets or some other prizes.

Our curiosity got the best of us. While he presented us to a girl on the counter, where she explained that all we had to do was sit in a presentation for 2 hours, he asked for our IDs. I offered my military ID (a pretty legit federal ID might I add), which he wouldn't accept. So we gave him our driver's license. Unbeknownst to us, he was actually probably running a “soft” credit check on both of us. Which would explain why they offered her to fill out the paperwork and put me down as a guest.

So we go the next day to this presentation/meeting, and they pair us up with a person that has some “similarities” as us, from California. Funny part is that they pair everyone with someone to have some sort of connection. Hispanics with Hispanics, blacks with blacks. The presentation ends and it is time for them to SELL. So our salesman, Michael ** from San Diego, starts with what do you think, and yadda yadda. Funny thing is that he presents us first with a fictitious number in their system to figure out how long it would take to pay and how much we would “save” if we didn't take the offer.

Also, he would ask these funny questions like, “Is saving money something you would be interested in?" Even after showing us this luxurious suite with a view, he would ask, “Is staying in a place like this something you'd be interested in?” Just their tactic to keep you saying yes so you can get used to it. (I'll give it to them, they are very creative, even using monopoly money to show how it works - for the visual people). When asked if he had one, he gave us a story about how he travels for this company in which he plays in. I think if I would have rolled my eyes a little harder, they would have fallen off my face.

Anyway, we're both still a little skeptical, and besides, we went to Vegas to celebrate my girl's birthday, not to get in debt $26,250 with an extremely high-interest rate of 17.99%. I kept asking questions, to get these numbers out of him, and his response to me was, “With all due respect, the offer is for her. You are not even qualified for this.” I mean, this one cracked me up because all I was asking was questions that normal people would ask. Besides, I was SUPER glad that this was not something I qualified for. Well, at this point we were 2.5 hours into the whole deal and were completely irritated.

Don't just take my word for it, look at all the other reviews! Search ‘Wyndham timeshare reviews'. We didn't even ask if we could write a check for the whole amount, but I'm sure they wouldn't want to. Even though this clown said they are not a bank, I am sure that they would really enjoy the profits from that interest like a bank. On top of that, the guy giving the presentation mentioned that would not try to force you to buy, because they are already rich. They actually are. They own hotel and motel chains like Super 8, Motel 6, Howard Johnson, etc., but they sure want you to sign that contract.

Let me not forget, right when we were finishing, he asks her to fill out this form with her information and sign it. Of course she decided not to, but his response to her asking why she needed to was, “so we can track you”. I wish I was joking! First and last time we will take anything of some value for free. Think of it as a car dealership. The salesman is not your friend. He is trying to take as much money from you as he can. Watch out for these devious people. Just be careful, all that glitters is not gold.

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Terrible/Unprofessional
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MYRTLE BEACH, SOUTH CAROLINA -- Went to a presentation for Wyndham Timeshare in late 2016 in Myrtle Beach. This was the most horrible and terrible experience you could imagine. First let me say my weekend wasn't free. I did receive a discount hotel rate in exchange for attending a 90-minute timeshare presentation. When the 90 minutes was over, I wasn't going to buy and was ready to leave. Since they didn't sell me one they stated if I didn't stay and go through everything they wanted to say they would charge my credit card the full rate of the hotel at 350.00 per night.

Five sales people and 3 1/2 hours later when I still didn't buy they made all kinds of rude and unprofessional statements to me, such as "You just came for the discounted hotel rate", "You are doing a terrible thing for your family, not buying a vacation timeshare from us" and the list goes on. When I first arrived they wanted my ss#. I told them I didn't want to do that until I decided if I wanted to buy. They said they just keep it on file in case it's needed. I still said no and they said it was a requirement to continue or I would be charged.

Well they ran a hard credit inquiry which is a hit on your credit report, so they lied. Once I discovered that it made sense why they didn't want me to leave because they saw good credit and an income that could pay for a timeshare. I do have a membership to club Wyndham which I had before I went to this presentation where I get points when I stay at their hotels. I will NEVER stay at any Wyndham hotels again after this experience. There are many places to choose from and they won't be one of them.

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Wyndham Hotels Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 24 ratings and
32 reviews & complaints.
Contact Information:
Wyndham Hotels
P.O. Box 4090
Aberdeen, SD 57401
877-999-3223 (ph)
www.wyndham.com
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