WILLIAMSBURG, VIRGINIA -- If you decide to stay here, do not go to the sales pitch. We were told by Nick at the front desk that we would receive 12 free passes to Busch gardens or a week's vacation plus a $75 gift card per person if we attend a 60 min. Sales pitch. None of this was true. After the sales pitch, we discovered that you had a choice to receive a week's vacation (which was far from free, given the many extra fees), a $25 gift card or a bulk rate for tickets to the Busch gardens Christmas exhibit (Santa Land), no the full park. The rate was about $12 each so it wasn't even that great of a deal.
My father in law, who is a Vietnam veteran sat in that room listening to the sales pitch for an hour and didn't really get anything out of it. In fact, the whole experience lasted for about 2 hours: valuable vacation time lost. It really cheapened the whole experience. The hotel is decent, but it is not cheap and it made no sense for them to coerce us into a sales pitch. Other than that... the water takes 5-10 minutes to heat up. Also, my mother and father in law's rooms weren't ready when it was time to check in. They had to follow up with them repeatedly and finally was able to check in later on that evening. It has been a rough experience so far but we are making the best of it!
OKSLOOSA ISLAND, FLORIDA -- 1st full day went to beach approx 8 am and got 2 chairs and umbrella that are complimentary with room. Was immediately told by the chair company that these particular chairs were reserved, and to get a reserved set would cost $100. The resort says chairs are on 1st come 1st serve basis with no reservations. I was told to look in an adjacent area, but those were all claimed. So I asked for a set farther back and was told they were not setting up yet. I made him aware that there were already approx 100 set done and all I need was one set for my grandson and I.
This is where the smart ass remark from the lead man came in telling me to help them set up if I was in a hurry. So much for customer service unless someone is willing to pay $100. Then we were notified that the 2nd bath shower door was scheduled to repair a hinge. Three people arrived a day late and worked on it. That evening the door fell completely off and somehow my grandson escaped serious injury. I called the after-hours line and was told it would be repaired the next day. The next day a maintenance tech came and took the door and we had not seen it since.
So we pay for two baths for 4 people and can fully utilize only one. The main bedroom carpet was so filthy that we all wore socks to keep our feet clean, and this left our socks black. The only good thing about this vacation at this resort was the water park for kids.
DAYTONA, FLORIDA -- July 15 we arrived at Ocean Walk and Wyndham. I had made reservations the week before on the phone and was told we would have ocean/front condo. I was told a lady name ** would check us in and meet us when we arrived with our room keys, bands, and parking permit. She did. When we got to our room, we found our balcony overlooking the Hilton's swimming pool. I called ** and she referred me to ** the lady I made reservations with. First she told me to upgrade to another room would be an extra $300. When I told her I would pay it, she said it would be an extra $800. I wanted to cancel the room but she told me I was already charged through my credit card.
We went to welcome center to receive our bands. (** didn't have those!) The lady there said she would give me $100 AmEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the Condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn't even checked in the room. ** was.
** had checked in under her name. That was why they didn't want me to check out on Thursday of that week. ** would handle it. They said I must be using **'s points. Anyway I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AmEX and a vacation and my sister would receive $50 AmEx and a vacation. My sister said she wouldn't sit through it for $50 since she was promised $100.
That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the AmEX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went.
They wanted to see a credit card with our driver's license. I told them they could look but no one was getting the numbers. We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep's manager came to our table and wanted us to fill out some paperwork to speed things up after the tour. I told her I didn't want our credit checked until we decided If this was for us. I knew it wasn't. She promised that nothing would be done until we signed up.
A week later we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a runaround. I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.
We drove over 1000 miles to stay in your hotel. 25 years ago we came to Kissimmee to celebrate our honeymoon and we were very happy with our stay. We're from Indiana and don't get to leave our state very often for pleasure trips. We got to your hotel and checked in but it took quite a while to get our room and location of room.
The room was clean except for shower, which had mold/mildew on tiles and exhaust vent. Also looked around room for information on places to eat but couldn't cause no information was in our room not even a telephone book so we went to the hotel restaurant which bragged about being the best barbecue in state. We got right in but the staff was pushing the buffet very hard.
We went up and looked at what was available and found that it looked as if they had catered somewhere and had put leftovers from that out cause it looked extremely old and dry. We ordered simple barbecue sandwiches and fries with a cola. The only other people in the place was a table of 7 and they came in after us and also didn't do buffet but they got their food and several drinks before we got our pop and water and finally our food. The food was the worse attempt at a barbecue sandwich I've ever tried and the fries were very old and cold by the time we got them.
Needless to say we couldn't eat our food and we don't complain hardly ever but I had to. Waitress never came back to ask if we needed anything else or more to drink just dropped off bill when we finally got our food. So I told the man at the cash register who tried to apologize when I told him what had happened, that we were staying here for several days and wouldn't be back and that I couldn't believe the treatment that we got from the staff. So then we had to ask two different days for towels.
We also were given a parking pass at check-in but not told what we were to do with it so when we left the hotel to go get something to eat that was eatable, when coming back to our room the guard at the shack wasn't going to let us in cause we didn't have it on our dashboard. We had left all our paperwork in the room cause we were hungry and didn't know we were supposed to have that pass on dashboard. I know all of this sounds pretty petty in the grand scheme of things but how many times do you get to celebrate a 25th wedding anniversary.
I waited to write this till I cooled off and thought about it for a while but I still believe we were wronged so that's why I'm writing now. We stayed at your hotel Ramada Plaza Hotel & Inn Gateway 7470 Highway 192 West Kissimmee room #** on 3/5/11 till 3/11/11.
SAN ANTONIO, TEXAS -- Wyndham's Time Share is a major scam... We were to stay at the Wyndham Resort and paid 200.00 only to be told that we would have to stay at one of their cheaper hotels. So when we went to check in our reservation had been cancelled and there were no more rooms. They won't refund my money either. So, when you get that call about a great resort package from Wyndham that will only cost you 200.00... DON'T BUY IT!
GALVESTON, TEXAS -- I recently had the misfortune to stay at the Hotel Galvez along with family and guests who were attending my daughter's wedding.We pre-paid for rooms in January 2012 with a contract calling for 10 ocean front rooms all on the 5th floor. When it came time to check in, rooms were scattered over two floors with only one ocean view room.
We were informed by two of our guests that they were charged $515 for a room that we had already paid for.Those guests were put into a financial situation because the Hotel Galvez completely mismanaged my reservations. Two rooms for our guests had no air conditioning and we were told by maintenance that the hotel had 200 rooms without AC. The Honeymoon Suite, again at over $500 a night, had a tub that didn't drain, and when the issue was called in to the front desk I was hung up on and the problem wasn't solved.
For our daughter's reception we purchased the four hour ‘Gold Package'. Our food came covering both ends of the spectrum, either under cooked and bloody or shoe leather dry. Of the 5 chicken dinners ordered only 2 arrived and that was twenty minutes after everyone else had been served. The children were lucky to share those, I suppose?
We were under the impression that this would ensure that the reception would not run out of basics such as bottled beer. My guests were then served beer from the bar in cans… which they then found out from security, was not allowed on the premises.Some of my guests were rudely told to leave the premises because they held canned beer served by hotel staff. While a guest at the Hotel Galvez, I was tending to so many issues related to rooms and catering I didn't have time to have photos taken with my daughter.
Since I cannot find resolution from the Hotel Galvez directly, I'll take my issue to social media in hopes that someone other than the disinterested hotel manager reaches out to help sort out these issues.Since the Hotel Galvez thinks that Facebook is the wrong place to air this issue I feel is in my best interest to inform as many people as possible in an effort to save others from having their special days ruined.
While I can and do understand that not every event will go flawlessly, I cannot accept that so many things were wrong with our event and that between issues with security, catering, the front desk and post event, hotel management, I will continue to spread the word that the Hotel Galvez of the Wyndham chain leaves guests with empty wallets and hollow promises once the contracts have been signed.
ORLANDO, FLORIDA -- I have to tell you I have never been so disappointed in my life. The only reason I stayed in that room was because I was to exhausted to move to another room. Let me tell you what I saw, the steps leading up to the room not enough light to see where you were going. The front of the steps need to be light up. Also the Bannister was coming off the wall imagine falling down all those steps. The drapes were so dirty the corners didn't even match the drapes anymore. The floor was disgusting and dirty. The handle to the toilet was broken. The bathtub was dirty. Cracks paint pealing off the walls.
The tissue container old old old. The toilet paper holder cracked with dirt ingrained in it. The headboards were from the 50's with heavy dust in the cracks. The furniture was so old the room smelled of mildew. The ceilings were dirty and old the whole room should be knocked down and rebuilt. How can they sell these rooms I have never in my life stay in anything so disgusting. I didn't even shower in the morning. I was afraid I would catch a disease. This was very stressful experience and I will never stay or recommend this Hotel to anyone. How can you give the public such disgusting service.
I also ate dinner in the restaurant because we were to tired to go out of the area. Let me tell you the furniture is so old and disgusting. The tables are so old the top of the tables were peeling off. I want to be reimbursed. First of all I want my money back for the room and the restaurant and I want to be compensated for staying in such a disgusting filthy room.
ORLANDO, FLORIDA -- My elderly parents own this and wanted to let me use it for a specific vacation. When they tried to get that location, they were pressured to take a special deal in Las Vegas. I was trying to accomplish a specific location to visit a family member, which they knew, but the sales people assured that if they took it for me, I could cancel by email. But my parents didn't give my correct email - they never got to the email part, so it obviously wasn't going to reach me to be canceled the only way it could be canceled - by email. So my dad called to find out why I didn't get my email, and got a phone number for me to call.
They wouldn't let him cancel. So as soon as it was business hours I called, only to be told it was too late. Well my dad assures me we still have 4 days to cancel. When I protested and told them that they shouldn't have pressured my dad to take a vacation we didn't want, the lady hung up on me! So now my dad has to take over and try to get them to cancel this. I am livid at this underhanded way of doing business.
LAS VEGAS, NEVADA -- Wyndham Timeshares are a RIP OFF. Sales people and entire staff are dishonest and cannot be trusted. You can't book a trip where or when you want to. The promise to help you book trips is dishonest. They are no help at all. Cost of Timeshare, Monthly maintenance fees add up to more than just booking yourself a vacation and trip without buying a timeshare. You can take several nice vacations per year for many years much cheaper than what Wyndham will cost you. Plus you will be able to book where and when you want.
Try selling Wyndham and you are out of luck. It's worthless. You will pay maintenance fees until you die. Then your children and grandchildren will pay until they die. Don't get ripped off by Wyndham and RCI. Stay as far away from this SCAM as you possibly can.
ALBEQUERQUE, CALIFORNIA -- I recently connected with a long-lost friend through the internet. After a few months of emails and phone calls, we planned a New Mexico vacation for our reunion. The best option for travel to Albuquerque, was an arrival at 9:30 PM so I decided to book a hotel near the airport for our first night and, used the Southwest travel site to book the hotel. A few days later and more than 10 days before the scheduled arrival, my friend's son was injured in a multi-car accident. His son will be OK, but will need rest and care for several weeks. Our trip must be postponed.
The Hawthorn Suites by Wyndham Hotels in Albequerque has decided that they are entitled to keep the entire payment for the room, a policy that is stated on their reservation system, but one that I overlooked. I can understand that they may be entitled to some amount for overhead (no live persons were involved in this brief booking), but I think that the policy is greedy and that their refusal to refund even a portion of the payment when the cancellation was made 10 days in advance is disappointing.