Bad Customer Service-Harrisburg, PA
HARRISBURG, PENNSYLVANIA -- My family and I have stayed at the Wyndham Hotel at 4650 Lindle Road in Harrisburg, PA for several days every summer while visiting nearby Hershey Park. We have been guests since it was a Marriott hotel before Wyndham even acquired it. We have also recommended this hotel over the years to several families that we vacation with.
However, after our visit this summer, we will never stay at a Wyndham Hotel again. My husband made our reservations about a month in advance. When he called, the reservations agent asked if we had any discount cards. My husband explained that we had both the AAA card and Entertainment card. The agent explained that either card had the same rate. We were then given a rate of $112.00 per night. However, when we arrived and started to check in, we were asked to show our Entertainment card. My husband showed the clerk our AAA card, and explained to her that, first of all, we didn’t bring our Entertainment card because we were never asked to do so (and in past years, we were never asked to show the card upon check in); he also explained that we were told that the same rate would apply to either Entertainment or AAA. The clerk told us that it was booked under Entertainment, and that if we didn’t show her that card, we would not be getting any discount, and our room would be $149.00 per night.
My husband calmly told the clerk that if Wyndham didn’t want our business, he would be happy to go to any of the many surrounding hotels in the area and that they would be happy to accommodate us. The clerk said nothing, and my husband walked out the door. I pleaded with the clerk, telling her that we just spent 4 hours in a car with kids and we were tired and just wanted to settle in, but she just said "it will be $149 a night." I asked to speak to the manager, but she just told me that it was out of the manager's hands.
So, because of a clerk with a bad attitude, Wyndham will be losing at least $1,000 a year of my family's business alone, as well as all of the people I have told this story to.
DON'T STAY AT WYNDHAM HOTELS!!!!!!