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Wyndham Hotels Consumer Reviews - Page 2

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Scam Artist
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- #1 The rooms you are shown for the sales presentation you can not get, so do not fall for that.
#2 The "investment for your children", do not fall for either, they will be stuck with ever-increasing maintenance fees that they so conveniently forgot to mention.
#3 They use the term "Ownership" and not timeshare. However, try to use it and see how far you get. If I really owned I could use it.
#4 They talk about once it's paid for; it will never be paid for, let that sink it.
#5 They spoke about saving up vacations for a bigger better vacation out of the country but that is an impossibility they hide. You have to bank your points a month before the trip and you have to book the vacation 13 months in advance.
#6 Um... Wyndham needs to stop selling perks that are not possible and be honest like Disney.
We wish we went with Disney.

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Upgrade Twilight Zone
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- The presentations where they are stuffing upgrades down your throat are every vacation, In a 3 day vacation that means 1/3 of it is not relaxing but used as a money making scheme. They will not take no for an answer and even with you telling them you can not afford it, they tell you all these things to make you think you can. By renting out your unit and such, But that is a load of crap.
Then when you try to cancel and tell them about your complaints, they completely ignore you. You have to chase their responses around and no one can help you over the phone. This company lacks integrity big time.

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Wyndham treats non-owners better than owners
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CA -- July 2019

Wyndham treats non-owners better than owners

Boy what a slap in the face did I just get from Wyndham….

After my wife had her latest stroke, we were not going to be able to use our points for the then current year. I decided to use the rental program to recover some money from the points/fees. I went through all the hoops and got a rental made in February for an April check-in. Everything confirmed!

In July, after not getting any money or hearing anything I spend about 5 hours on the phone (BTY, their IVR systems just hangs up on you after so long and you have to call back in and start the wait all over again). Well the representative said he had to transfer the inquiry to another department and they would get back to me – DIDN'T – so another call to find out:

The renter (non-owner) cancelled – I was not notified and LOST my points (whole years' worth) AND NO payment! But the renter got his money back!!! So that program is a SHAME! So, I call to transfer this year's points to maintenance fees and find out the rental BS cost me my ONE annual transaction fee (3rd lost) and I had to pay a fee to do another transfer…

So, I LOSE THREE times but the non-owner had no problems!!!

This is one example of how Wyndham treats it owners – DON'T BUY WYNDHAM and if you already made that mistake for sure DON'T USE THE RENTAL PROGRAM!!!

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Sales Manager Was a Idiot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SAN ANTONIO, TEXAS -- We attended a timeshare sales presentation in San Antonio, in exchange for free points on our Wyndham account. We were assigned to a very nice intern who gave a very informative presentation which included a tour of three units next to the sales center. The meeting became very unfriendly when the sales manager came over and started to "Help" us make a decision on buying into the program. I began to compute a basic break-even analysis which would be based on our first year cash expenditures to enroll in the program and compare what we would spend on a hotel room at $150 a night.

The sales manager didn't want me to do this because the results would favor getting a hotel room and not buying into the Wyndham program. He became verbally abusive and started talking about other subjects and he completely lost his cool and also lost control of the presentation. He was at that point just a functioning idiot who had no answer for the results of my break-even analysis. He left and then we were escorted to the adjacent building for our exit interview.

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UNETHICAL LEADERSHIP
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- Wyndham CEO Michael Brown condones, and thus encourages, the timeshare sales' representatives to both deceive customers and lie to customers.

Wyndham Destinations Core Values:

WRITTEN FICTION: REALITY
A. Act with Integrity: DECEIVE the Customers
B. Respect Everyone: LIE to the Customers
C. Improve our Customer's Lives: SCREW the Customers

The timeshare sales reps flat out lied and the contract was issued missing a key page that, in my view, was an intentional act. When appealed, they claimed that all was proper and denied that a page was missing.

Do not buy from this unethical company unless you have your attorney sitting with you proof reading every word of 70 pages or so.

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Lying And Deceptive
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALT LAKE CITY, UTAH -- We have been in the Wyndham system (previously Fairfield) for 20 plus years. In 2016 I signed a contract for another ownership (we had 2 at the time) because the sales representative looked me in the eye and told me our maintenance fees would stay the same if I purchased this new contract. That was a lie. I could not get out of it because I was a day late getting my request in to drop it.

This July a representative called us to get our interest rate on this loan reduced. We asked him what it was going to cost us and he said "nothing". He explained what our payments would be and they were nearly the same as what we were currently paying. That little conversation cost us another $16,000. Not only did he lie, then when I spoke to him today his comment was, "I told you what your payments would be. You could have figured up the cost." Deceptive! This company needs a good class action lawsuit against them.

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Resort Time Share Expericence
StarStarStarStarStarBy -
Rating: 5/51

ORLANDO, FLORIDA -- So it all started when I went to the mall with my wife. We were approached and asked to view the resort and in return they would give me a gift. 100 CASH FOR 90 MINUTES. Hmmmmmmm too good to be true. We said no and he then gave us 100 cash and 2 tickets to Sea World at a great price. Hmmmmm still too goooood to be true. We long story short we went and wow we had an amazing experience.

The resort was beautiful and we did get the promised gifts. We didn't buy anything and we really wanted to but money is tight. I would say if you ever have a chance to go see the resort they own DO IT!!! It was longer than 90 minutes because we were talking and asking questions but wow what a great day to spend some time on vacation. It was nice to just relax and not be in a theme park.

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Refusal of Cancelling Beach Vacation
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MARIETTA, GEORGIA -- This company is awful. If I would've known what I was getting into, I would've looked elsewhere or just not booked with them at all. I will NEVER use this company again and have already expressed to others that they should avoid this company altogether. I had booked for a family vacation in the beginning of October in Destin, FL. There was a deposit that was required. There had been some personal matters that arose and now we will not be able to make it.

I am well within a 30, 60, 90 day period to cancel the trip and get back my deposit. NOPE! They have a "strict cancellation policy," and everyone I spoke with, even a supervisor, basically told me, "Well too bad." If I cancel, I forfeit almost $300 or I alter my dates and move the trip or I can go next year. I don't know what is going to happen or where I will be next year.

I think this kind of policy is completely unacceptable and just plain wrong! I have given them ample notice and enough time to where the same spot could be booked and they would get the same if not more money. I just do not think this is how any customer should be treated. $300.00 is not just a little bit of money and it should be returned. Again - DO NOT EVER USE WYNDHAM VACATION RENTALS. CROOKED CROOKS!!!

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Horrible Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ORLANDO, FLORIDA -- When we first arrived everyone was very nice. During the tour everyone was very nice. We had promised to give them 90 minutes of our time as required. We ended up staying for hours because they don't know what the word no means. I informed them after the 90 minutes that's my husband and I had to go because I'm pregnant and I haven't eaten anything since 9 a.m. and it was already 12:30.

We told them over and over that we were not interested. The sales representative told us to stop wasting her time and stop giving her excuses. That is very rude to tell someone because they do not pay my bills. They do not tell me and my husband how to spend our hard-earned money. We don't owe them an explanation. We kept telling them no and they would not let us leave for hours later. I had it. It wasn't until I was on the brink of almost crying because I was hungry, nauseous and pain that finally they decided to pay attention. They were very rude and inconsiderate and very aggressive. Do not appreciate that. No means no.

Because of our experience because my husband and I want to tour different timeshares to see which one is best for our family we will definitely do not purchasing one from them. I rather spend my money where I know the customer service is going to be great. Had a horrible experience. Was the only day I've had off in 5 months and it will be the only day I have off until the baby is born. Very frustrated that we spent our vacation day on people who made me feel upset.

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Misleading and Liars
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BRANSON, TEXAS -- We arrived in town to pick up our tickets that we have purchased my husband and my father and I. They talked us into doing the timeshare review which my husband and I were actually interested in because we enjoy coming to Branson. We were married here eight years ago. We signed up for two different sets of show tickets and to do the timeshare. We inform them that my mother was fully incapacitated and not present to attend the timeshare shows. They said that it was fine and we could continue anyways. We showed up the next morning to do the timeshare tour and they told us that we could not do it because my father's wife was not present to attend the show.

It was very disappointing due to her disabilities and inability to be present since is hospitalized. My father and my husband are events, we came on Memorial weekend to enjoy your time away. We experienced a lot of stress and disappointment through this situation. I do not recommend anybody to use Wyndham timeshare. Or at least do not purchase this timeshare. If they will lie and disrespect people this much for the tour. Hard telling how much they would disrespecting lie to you if you purchase the property. They definitely lost a potential customer.

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Wyndham Hotels Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 41 ratings and
49 reviews & complaints.
Contact Information:
Wyndham Hotels
P.O. Box 4090
Aberdeen, SD 57401
877-999-3223 (ph)
www.wyndham.com
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