NASHVILLE, TN, TENNESSEE -- I wish I had read the reviews on this site before I attended a "presentation" about Club Wyndham time share vacations. I would never have gone and put myself through this experience. What a waste of a beautiful day. The "pitch" to get me there was that I had won 4 airline tickets in a drawing for a car at a local shopping mall. I did drop an entry in for the car. So, thinking I could use 4 airline tickets over a 2 year period, I decided reluctantly to go to a 2 hour tour of a nearby Wyndham resort. Couldn't get the tickets I "won" unless I attended.
First thing wrong they said there would be food. Very little food was left in the buffet pans and it looked gross. Skipped that. Next was a group presentation which was I assume meant to be informative and entertaining. It was vague as far as information and obnoxious. The presenter could have been less perky and cutesy and more informative about the membership "offer" we were about to receive in the next segment of this presentation. We then went with a representative assigned to us who sat at a small table and went over how this timeshare/vacation ownership thing worked.
At this point it had been about two hours and knowing that this wasn't for me and I wasn't going to "purchase" anything on the spot, I told the representative I was ready to go and may I please have my "gift" of the airline tickets. From this point on it all went south. She said the presentation was not over. We said that we were not interested we're not going to purchase, therefore the "tour" of the property was not necessary. Apparently it was.
We asked to see a manager who came by and told her to take us on the tour and then we could go. We still did not have the promised tickets so reluctantly we followed her to view a "room". When we get back to the desk area, another representative was presented to give us the pricing on "our " offer. We said no, not interested. Didn't matter we had to sit through this too.
Ok, so you got to a "tour" - you get a two hour overkill presentation and are full expected to sign up to become a member that moment with no forewarning for a minimum of about 20,000. This gets you enough "points" to spend on one week long vacation a year for as long as you live and you can pass it on. Of course you get offers to spend more. There's lots of rules and regulations attached to these offers. They don't go over that.
What makes this a bad experience is the sales team. They act like you are their friend and they are only trying to help you get into this great deal. They become very offended when you don't want to buy into it. They come very close to making you feel like you have to buy in order not to be rude. They also come very close to making you feel guilty if you don't do this for your family. In other words, they are bullies. When you try and leave before they are done they just keep on with their sales pitch and look at you like "you aren't leaving till I get your money."
I would like to see some statistics on how many people purchase a membership just because of the pressure applied by theses sales people. They kind of make you feel stupid and ungrateful for their time and this wonderful offer they are presenting to you. Oh, and if you don't get this "discounted offer" this time, the next time you come to a presentation the discount offered just this once won't be offered again. There won't be a next time.
ORLANDO, FLORIDA -- Never Wyndham again for my family! We do not own a timeshare with these guys, and with our experience never will! Try imagining a 9hr plane ride to your dream vacation in Hawaii, to get to the "resort" you were supposed to be at and the reservation was canceled. Almost 2 hours dealing with the gentleman at the resort plus another at a sister resort to try and figure out what happened.
Obviously I didn't cancel the reservation, or else I wouldn't have been there. I actually had to send my confirmation letter to 3 different people, and yet nobody could figure it out. I was even called by a nice lady to confirm my stay a week earlier and give us some thoughts on some sites to go see.
Needless to say, the resort, refused any wrongdoing and blamed it on Wyndham vacation booking. Talk with Wyndham vacation booking, and they blame it on the resort. Eventually we got a room, but they still made us go to the ridiculous timeshare presentation. Where they didn't understand "NO THANK YOU" but then proceeded to keep us there for 3 hours. Pretty much wasted a whole day all together in dealing with this worthless company. I will never again use a hotel, resort, or anything remotely affiliated with Wyndham. Good luck to those who do, as if you have any sort of issues, they will do nothing to correct.
ORLANDO FL, FLORIDA -- Awful experience. Just jerky people. So over the top. Lies lies and more lies. 90 min was actually 3 hours. With your children in tow, there was no food even though they promised it. Place is bustling with scoundrels and poor souls.
Good cop bad cop. Our lady was so over the top. Calculations don't make sense and it's none of their business what we do. Tried to make us feel guilty for not taking enough vacations. "You don't Take vacations?" "You don't think it's important to spend time with your family?" Ugh. Wth. We are fine thanks. Then constantly not taking no for answer. Asking personal questions.
Then bad guy comes in and tells us we have to sign and we had enough time. We said thanks but we would think about it. Then he said "so you came for the free stuff? Shame!!!" Are you freaking kidding me? Also said we were cheap because we were Asians? Whaaaat? The lady called me out for wearing "Missoni, Gucci". It's none of her business and she shouldn't have mentioned it. Then said "since money is no object for you.” Everyone was obnoxious. So we went from that to being "cheap".
My husband at that point had it and said we are done here. We are leaving. Then they came back with more papers to sign. Also tried to insist we sign with ssn which we said no to. Then another 30 minutes later they still wouldn't let us go and I finally lost it and said we were leaving. Then 40 min for the shuttle. Such a joke. Awful people. Rude rude rude. Lamya and John in Orlando. Rude and nuts. Terrible company and service. Ugh.
NASHVILLE, TENNESSEE -- The salesperson was very friendly and made an immediate connection with us. There was a lot of pressure from her manager to close the sale. At first we were shown a $100,000 package and then when we balked the price dropped to about $30,000 for 200,000 points and a $105 monthly maintenance fee.
After 7 hours of saying no, we ended up purchasing the package. I have since done my homework to find out that we are handing over $30,000 for the privilege of being charged $105 a month for approximately 13 hotels nights at an average of $100 a night which anyone can buy. This is definitely a scam. Luckily, since we are within 15 days of purchase we can cancel. Wish me luck that there will not be an issue with canceling.
DESTIN, FLORIDA -- September 2014 went to Texas State Fair and Wyndham had a presentation for timeshare. They offered a 3 day 2 night stay at Riverwalk San Antonio for $100. We would "only" have to go to a 1 hour presentation once we arrived. It was a high pressure sale experience. We wound up buying a Discovery package. This we could use one time without commitment. Advance forward.
Now we are at their resort in Destin Beach. We went to a breakfast welcoming us here. Which of course it is nothing more than a repeat of San Antonio. They try to play this shame game, good cop bad cop deal. Horrible experience. No we didn't buy their crap! Staying in a room with no view or balcony. Tried to upgrade but we're told not available. Trust me it is empty this time of year. The sales staff said the better rooms were for members and we just didn't qualify. This company is horrible! I could go on and on. I would never ever stay at anything associated with Wyndham.
DESTIN, FLORIDA -- This notice applies to Wyndham / PayPal worldwide. Be aware that if you use PayPal to finance any purchases regarding timeshares, whether it's the timeshare itself or more points/weeks (Wyndham does this), if at some future date you rid yourself of the timeshare, you may still have to pay PayPal any monies owed from timeshare purchases. This could amount to 1000's of dollars depending on your balance. And of course, your Wyndham sales representative will never tell you this at a sales beating...sorry, I meant...meeting!! (They are very good @ lies of omission / non-disclosure. If the customer doesn't know anything about it, don't tell them!)
So, NEVER, EVER use PayPal or similar companies to finance timeshare anything purchases. One other item: according to street rumor that if you buy a timeshare and a hurricane comes through and wipes the place out, and it costs $xx million in repairs, and Wyndham insurance will only cover $x million, you as a owner for that resort is on the hook financially for sharing the remaining $x million cost of repairs! Think about it!!!
ALEXANDRIA,& SAN ANTONIO, TEXAS -- I originally purchased a timeshare at Governor's Green in Williamsburg through Wyndham Resort properties in 2008 after my husband had passed away. I was satisfied with what I had been sold because I was a VIP member with special privileges. Lie #1. I am not certain what special privileges I received but I was told when sitting through another sales pitch two years later that I would have to pay extra from then on for use of my points and I would have to make reservations well in advance or wait until the last moment to see what had become available by owners not taking their weeks.
This of course made it virtually impossible to plan adequately for a vacation with friends as I had envisioned when I signed on. I was never told this nor was I ever told that the RCI brochure full of beautify photographed resorts all over the world cost extra and were, by and large, unavailable. Also no mention was made of maintenance fees. I learned of those when I reviewed my contract much later. Of course they had taken a copy of a cancelled check and had set up an automatic monthly transfer of any amount they so determined.
At the second resort, in Alexandria, Virginia in Nov. 2010, I brought along three friends for a weekend in the city. I was told that I needed to schedule an update with one of the Wyndham Representatives-no mention of SALES REP--to review my plan and to learn of all the good things happening at Wyndham. I should have run the other way right then. I was escorted into a room at the back of the hotel and was immediately set upon by a bullying, hard hitting sales person. (I was told I would only need to be in the room about 30-45 minutes for the presentation by the person who had set up the appointment.) I had told my friends to go on and I would meet them in that time period.
Well, hours later after being bullied into signing a contract that I had stated at the beginning that I could not afford I emerged shell shocked and wondering what I had done. Over the course of the next month I learned that I had signed papers that opened a charge card for me and that Wyndham had put $5000 on it without my express permission. Not once was I ever told that I had opened a charge card or that Wyndham had put the money on it. I was not given time to review any of the documents and was told by the salesperson that it was for a RCI rewards card. I thought he meant a card with a number to used to access my RCI account.
I learned the truth when I received the first bill in the mail from Bank of America. I immediately called them to ask what was this/ I never opened an account with you. They told me the truth and said there was nothing they could do because I had signed the papers even if under duress. When I returned home after my trip I did call Wyndham and complained about the sales person and they seemed very sympathetic and said they would send my complaint to a special department and they would get back to me. They never did. I also told them that I could not afford the new program and I did not want it and they told me to send it all back.
The only response that I got from them was a form letter explaining that they had received the contract too late and I would therefore have to pay. Needless to say I was extremely unhappy. They were essentially robbing me of my meager inheritance making life for me less secure than I had hoped. Next, and I know I should have learned from that experience, I went to San Antonio, TX with a friend to her timeshare. Same deal as at Alexandria--she needed to meet briefly with the Wyndham Reps for "Updates". I was asked if I would like to come along and I related my bad experience with them and state unequivocally that I could not afford anything else.
They both commiserated with me and assured me that I should come along and I would be nothing but ecstatic about the with what they could do to fix my problems. Of course, I thought that I was going to return to the original plan--not so. We were kept in their offices for the better part of the day and were fed one lie after another. We were told that there would be no maintenance fees. They would be taken care of with points we would earn each month with the submission of six names for prospective sales talks. I discovered this lie when I returned home after visiting relatives for a month and the bill for $3000 awaited me.
We were told that we could make money by returning all unused points and they would be converted to weeks to be rented out at only their best 25 Wyndham Resorts. All we ever needed to do was call **--one of the reps and he would take care of us because he would be our personal assistant/representative. We were told always call ** first. Trouble was, I was later told that ** was not my representative and the other one, **, never was available and never returned my calls. My friend has stayed with the program and has yet to see any money from any rentals.
I asked repeatedly for things I had been assured that I could get because of my membership status and got not the first perk or rental that I wanted. We were told that there would be no more assessment fees and I just received a bill for just that thing. There are so many more falsehoods that I could list. I have read many other reviews and much of what I have read I have experienced with this company. I have been to several of their resorts, two were roach infested--the one at San Antonio and the one at Edisto Beach, SC. one charged additional fees--in spite of the fact that we pay exorbitant maintenance fees each month.
I discovered when I first tried to use points that I had banked with RCI so that I would not lose them that I had to pay even more to them and many of those beautiful resorts that are in the glossy magazine are unavailable. The one in Maine was quite small but was by far my best experience. The one in Mont Tremblant was filthy with threadbare furniture and window hangings. You dared not put your hand down into the seats because of the filth. The manager was rude and nasty. When I complained about the additional fee he had tacked onto the rentals, he told me to get out if I didn't like it. This after I had driven two days with three friend to get there.
The equipment was old, broken and unsafe. My friend was almost thrown from the bicycle that she had chosen. It was the best of them all. We almost drowned in their poorly designed boats. They don't explain in the brochure that you are along a major highway or that it's noisy. I have sent Wyndham two letters stating all my complaints and also told them that I could not afford to pay for this timeshare. I have only a small amount of money left and if forced to pay for this I shall be reduced to filing for bankruptcy. I asked them to sell the timeshare or let me out of the contract because of their deceptive, pernicious, and predatory practices.
I have no savings, no securities, no home ownership, no nothing except my personal belongings. I have heard not one word from Wyndham. All I get are bills, bills, bills, and threats. I have contacted a lawyer and have been following his advice, but I fear that while well meaning, he is of not much value. I have submitted complaints to the FTC, the AG of Arkansas, the Better Business Bureaus in San Antonio, and others. I shall continue to make my complaints heard because no person should be subjected to such practices. I do have a witness and she too is attempting to get out of her contract and is willing to testify to what happened to us in San Antonio.
We went to the Wyndham Vacation resort sales pitch in San Antonio.... WHAT A JOKE! I will start by saying that we got there and they give you a form to fill out "to save time on the sales pitch". This form asked for all your personal information, i.e. name, address and SSN... REALLY?! There was a disclaimer that you would give Wyndham permission to run your credit. I stopped right there and took that paper with me, there is no way I am going to give my SSN out, there is no reason for them to have it. Well the deception started... everyone was friendly and willing to give us the BEST VACATION DEAL EVER! Well, we went in knowing we were not going to buy anything.
We were just fulfilling our 90 minute sales pitch obligation, which they would give us a $200 gift card at the end. Luckily the sales office was 5 minutes away from the hotel where we were staying. The sales person started with six question to figure out how we like to travel. How long we travel, etc. I am a 4 day 3 night type of vacationer. I don't like to be away from home much more than that, I am ready to get home and sleep in my own bed at that point. The sales person looked at me a little funny because I said that, oh well! Then the sales person was going to "price out" my future vacations... this is so off when it comes to numbers.
A few of the destinations we could stay with friends a few night, so that in itself saves money. Well, the sales person did not want to count that so we had to give another destination....whatever. Talk, talk, talk.... then the 10 minute video was shown to us, boring and seems liked hired actors. The "families" didn't even look like they could be related. From the beginning we got a feeling that this was all a SCAM. But we listened. Then after the video, we were shown how much taking a vacation over the next 30 years would cost. Mind you, the sales person used 7 days, when I told them we go for 4 days 3 nights... let's compare apples to apples shall we? Not in their case...
The figure they came up with was 130K for the 30 year period...ha ha! I also let them know that I have a lot of connections in the travel and hospitality business so I didn't pay full price for things and if you shop around you can get better deals. Then we were taken to the property to view the rooms. They were nice, but everyone vacations differently. The rooms were over the top and just not what we needed. Well at the end the sales person was going to ask me if I wanted to sign up, to say YES or NO. Oh, I forgot to mention that I told the sales person once we got there, we were buying a house... the sales person didn't seem overly concerned.
There is no way I was going to jeopardize my home for some crazy time share. The sales person closed with well, it will be 25% down, around 16K and how would you like to pay for that? People have lost their mind... Then when we said NO, they did the obvious, T. O. (turnover) I knew that was coming. The "manager" came over and said "so how do we get you signed up?" I told him the same thing that we were buying a house and didn't want my credit run or jeopardize my future home. The sales manager did not care. He came with a cheaper option. The first option was $68,000 for 308,000 points and the second option was 64,000 the sales manager lost his mind.
When I say NO, I mean No. Then the sales manager had the gall to interrogate us about our home purchase. Who is your realtor? I said, "what? I am sorry but that is none of your business." Then went off to say that he sold homes before, so he could help. Then was asked who is your builder and not nicely, more in like you better tell me. HE offended me by the way he felt entitled to interrogate us at this point said "do you not understand that we are not going to buy anything?" As he and I both knew that this was a no obligation to buy sales pitch. That we completed our end of the deal by coming here and we said NO. He got annoyed and said "let's get you checked out."
They are nuts selling something for so much money and when we told them we go on vacations when we can and it's normally for 4 days and 3 nights. If we can drive we do. They try to pressure you to buy, their Jedi mind tricks did not work. It goes back to the old saying, "if it's too good to be true..." I am strong willed and when we got there we were not going to buy a thing. We did get our $200 AMEX gift card and enjoyed spending it a lunch.
The sales pitch was actually 2 hrs not 90 minutes. Just a warning, if the Wyndham sales team are so desperate to sell and feel they have the right to interrogate you because you chose not to buy, just imagine how they will treat you when you become a member and have an issue... no thanks!
After buying two Wyndham timeshares and listening to several other presentations, I believe I can offer useful advice on listening to a timeshare presentation. The first thing that will happen is your salesperson will ask some general questions to get you to talk about your travel and vacation habits, what are your likes and dislikes, and any personal info they can glean. They use this to tailor their presentation to amplify the things you like and answer or avoid your dislikes. You won't even notice this manipulation. This is not dishonest, it is just how selling is done.
For example, my wife mentioned that she was disappointed that the salesperson we bought our first timeshare from never followed up; our second salesman ** soon began to say how he liked to keep in touch with his "thousand owners" and keep them appraised of events; how his owners always liked to call. When he stepped away for a minute, another salesperson came over to tell us how fortunate we were to have such an attentive salesman as **, all his owners just loved his followthrough. It was all an act, of course.
After we bought, he did not follow through on anything. We called him once for an explanation of something he told us that was a flat lie; he said he was busy and would call right back. We never heard from him again. Lesson: the salesman is not your friend; before the sale you are a potential source of income; after the sale, you are an irritating waste of his time.
This is very important: the only completely truthful things you will hear are those few facts that will be in writing on the two dozen documents you will sign if you buy. Everything else will be half truths or outright lies. The timeshare product is made deliberately complicated, and is full of qualifications, rules, policies, exceptions and practices that make your benefits less than you were led to believe. The purpose is to make you want to buy more points to fill in the deficiencies. You will be continually dismayed later as nothing is how you thought.
A few examples: they said our points were good for a year. We were surprised to be told seven months later that our points were soon to expire. They never revealed the first year was only nine months, and were quite happy to let us believe the year would be 12 months. We got bonus points from the first timeshare, good for two years (but only one year nine months as it turns out), and more bonus points for our second timeshare. I added the two together, and our salesman was only too happy to show us all the places we could go with that many points.
He knew, but didn't tell us, that the second bonus points were to be delayed 10 months until the first bonus points expired, so they couldn't be added together. There will be many, many such qualifications that they know but will not reveal without a direct question.
When points are about to expire, you transfer them to RCI, which converts them into weeks that you can book at any RCI resort. Sounds great and your salesman will spend a lot of time showing you the great resorts. That much is true. What he won't tell you is that there is so much demand, that you will be calling to get on a waiting list for 18 to 24 months in advance for nice resorts in season. And you have to pay the transaction fee up front. And if you fail to get the booking, you've just lost a year or two on the life of your week. No wonder they conceal it.
Here's a more serious example. We couldn't swing the second timeshare, as I asked if we might recoup some of the money by renting out our week in Orlando over Christmas. ** showed us Christmas room rates for resorts nearby that were astonishingly high, enough to recoup half our purchase price. Now we own and have the Christmas week booked, but we find we will be lucky to get a fifth of what we expected. I think he was showing us the posted rates for those other resorts.
You know, when you stay at a $49 Motel 6, and on the back of the door the posted rate for the room is $215. He knew we were never going to get those numbers, but was quite happy to nudge us into believing whatever would get him the sale. Unfortunately, It was this prospect of covering half our purchase price that sold me.
Think they will not tell an outright lie? Wyndham offers what they call Party Weekends, where you get two or three days at a top resort, a meal or two, and some top rated entertainment like a Knicks game or tickets to a pro golf tournament. ** said "and for VIPs, they are FREE". For the very top entertainment, "they might charge $100, but mostly they are free. But you are limited to three per year." This one thing sold my wife, but it was a deliberate lie. Party Weekends go for $700 and up, most of them over $1,000.
Before you go to your first presentation, go to eBay and search for "wyndham timeshares". You will find many for sale at one fifth or less that the price from Wyndham. Why so low? With the annual fees and taxes, the inconveniences, the hidden qualifications and conditions, it's not really that good a deal. Remember, as a Wyndham salesmen told me last week as he tried to sell me more points, "points are points, it doesn't matter what home resort they are from." If you think you might like timeshare, get one on eBay for $500 and see how you like it.
My husband and I bought into a timeshare after renting a room at one of the Wyndham Resort properties. We enjoyed the stay and the facility was nice. We should have kept renting on a per pay basis. Now we have a monthly payment and maintenance fee. We have approximately 4 days of use a year and we usually have to divide that between rooms because we are not able to get rooms for 4 days together. That means we spend 2 nights in one room and then have to check out and wait until 3 to check into the next room for the last 2 days. They do not go out of their way to accommodate the traveler.
We work and have limited time to use these days which are never the days that are available except for a few places which dictate where we travel. The program is for people who have a lot of time to accommodate Wyndham's needs. If you can't plan a year in advance I would strongly suggest you think twice before entering into the arrangement. Once you are in you are stuck. It is the worse financial investment I have ever made. Shame on me for not using better judgment. I would strongly recommend if you like the Wyndham properties just rent them as you would another hotel. This is a long term relationship you don't want to get into!