We are timeshare owners since 1978 buying into Fairfield resorts in 1994. Since Wyndham took over and started the points system we gradually upgraded our membership to Presidential Reserve. We did this because of the Wyndham buy-back provision. After doing some research, we found the buy back deal is not guaranteed as promised. They would buy back at maybe their price terms. Our first big disappointment with Wyndham. During our last visit to Williamsburg, our assigned member services contact person had another great deal for us.
We had previously told him we wanted to sell our timeshare with Diamond Corporation as we didn't need the points due to our over 2 million points we had as Platinum VIP presidential reserve. He said Wyndham and this new program that would give us more value in trades than we could get on the open sales market for our Diamond points with the additional purchase of Wyndham points and Wyndham would pick up the maintenance fees. We bought into the deal. Now 6 months later and a new year, we still have our Diamond timeshare and had to pay that maintenance fee and were told there were legal issues with the plan we purchased, but it would take place soon.
We visited N. Myrtle Beach last month and were invited to a "Member Update" during that meeting we inquired about the program that we had bought into in Williamsburg, the member service guy said that Wyndham never had that program and never will. Long story short, he said that were lied to and that the best remedy for us was to purchase a few more points so Wyndham could credit our full purchase price on the previous sale and he would double the points from the old contract and add the new points and we would me made whole.
When we looked over that contract, we found the points were not as promised and decided to cancel. After numerous phone calls to the "salesman" we decided to make another trip to the office and gave notice to cancel. We were contacted by another supervisor from N Myrtle who told us that Wyndham indeed had the old program, but his sales personnel were to say the program didn't exist. We mailed our cancellation letter first by regular mail and then certified mail. Wyndham will not honor our cancellation as they say we did not notify them in time.
We used to really enjoy going to Wyndham resorts as they were a bit more upscale than some other time shares, but being lied to are making us believe that Wyndham is becoming a valueless, dishonest company. This is certainly something I do not want to burden our children with when we pass on. That is another empty promise made by Wyndham also.
To all that have not attended a Wyndham resort seminar: Do NOT go to the seminar it's a waste of time. Wyndham's salesmen are extremely unprofessional. They'd lied to us saying that RCI had merged with Wyndham, and that we need to hear about the updated info at their seminar. And oh, we have a free gift for you to choose from. It's their way to get you hooked and attend their seminar the next morning.
At the seminar, they will rub elbow grease with you. The salesman will tell you all the different resort locations and how their points system works. But do NOT fall for their trick. No salesman will tell you the negatives of their program only the good. And they will lie to you through their teeth about how easy it is to book a trip. In truth there are still restrictions like any other company. They will have 2 salesman pressure sell you their package for $60,000 and drop the price 2 times so you think it's a good deal.
But think about it here, you are being presented a vacation package for $60,000 and they want you to buy it without doing a single research or knowing anything but what they want you to know about the company. Trust us unless if you're a lawyer you're not getting out of the meeting without a being in a heated debate. It's gruesome. The closeness of the neighboring tables works to their advantage so if you say no it won't sound so good. They will go very far to make sure that you buy. Do not give them your credit card they'll ask for it when they talk about down payment. Don't go to the seminar.
LAKE BUENA VISTA, FLORIDA -- My husband and I purchased at Bonnet about three years ago, when we stayed at the Holiday Inn Nikki Bird in Orlando. Our room at Nikki Bird was frightening - unknown papers, towels, and crumpled toilet paper in the door that we presumed once adjoined our room to the next-- plus, a constant, damp smell that took a couple of washes to remove from our clothing; the best? The swimming pool is a treat. Our tour of Bonnet left us impressed enough to purchase. The resort is right inside the Disney gates. Plus, our family was growing, and hotel stays would come out more costly.
We bought at the still-under-construction Bonnet and got sold on the points system. We traveled to other places -- Rhode Island, Atlantic City, Williamsburg -- all Wyndham resorts and all accommodations very comfortable. In February 2008, two full years after buying it, we stayed at our "home" resort for the first time. We loved it! We got a three bedroom unit that was so huge that our kids kept getting lost in it. My parents' room faced one of the pools, and the kids' room faced the lake. When we stepped out of our unit to the hallway near the elevator, we got a first class view of the fireworks at EPCOT.
The resort is truly beautiful, and with tons to do. Our only complaint was the dust from the construction of the new Waldorf resort right on the premises, and a desperate need for a grocery store or something like it. We'd DEFINITELY recommend this resort to anyone who wants beautiful accommodations and first-class treatment. My husband and I don't regret our purchase. We plan on buying some more points.
NASHVILLE, TENNESSEE -- We were told that in order to use the new program of Wyndham, Called 'Extra Holidays", you must first buy points into Club Wyndham. In Truth: Extra Holidays is a program that anyone who is already an owner of Wyndham points in the Fairshare Plus program, and you have a reservation at any of their Resorts, you can send it to the Extra Holidays Dept. and they will rent it for you. You do NOT have to buy anything to use this program!! They take a % of the rental. We were lied to.
We were told that if you obtain a Wyndham Rewards Credit card, you can charge payments and maintenance fees to it and earn reward points that can be used toward your maintenance fees. NOT TRUE! The credit card company and program knows nothing about this. A Word to All: Always take a tape recorder and place it on the table and hit record. It can save you thousands. Thank you in advance for any cooperation in this matter. Maybe we can be of help to each other.
1/30/09 As of 1/27/09 Our problem has been resolved to our satisfaction. The contract has been cancelled and we are being reinbursed for the amount we have paid on it.
This happened after I went to the BBB web site and found, in their info about Wyndham, names and departments with phone numbers. We called the one we felt was most appropriate to our situation. They were very courteous and made the decision within a few days that we were right,and made an agreeable resolution, on both our parts.
My situation with Wyndham was a lot of broken promises and misrepresentations by them. I trusted the sales representative and brought into this whole thing. Now I am stuck with high payments and got absolutely nothing I was promised or told. I have wrote to the corporate office and spoke with them many times. They don't care that we were taken advantage of, lied to and scammed. We should all get together and file a class action suit against them for scamming us. That is fraud when you misrepresent what you are selling.