Wyndham Vacation Resorts Consumer Reviews - Page 2

ORLANDO, FLORIDA -- When we purchased our timeshare they lied about how much income we made. We did not realize this until we had an owners meeting and they sold us more points. When we went home and read all the documents as we felt bullied and wanted to see if we had a way out, we found the household income was incorrect. They never even asked us how much we made. We fought for 6 months we wanted completely out. It took us a year just to get a vacation from this company and they wanted us to pay more so we would not have this issue anymore. We did not feel good about this company and now we know what a horrible company they are.

ORLANDO, FLORIDA -- This company's practices are not worthy of any one's time.

I have not been able to use this “investment”. I was told if I gave a 60-day notice I can vacation anywhere. Yah ok!?! I was also told if I can not rent it they would rent it for me, however, when I called to take them up on this option the truth came out and they do not do anything like that. What a crock.

When I finally did get a trip scheduled. It was only for 2 DAYS!!!! What I pay in 1 month I can do 2 days every month for that price and I have all I have to do is go. Not fight with the reps to get in anywhere as everything is always "booked". This company is a huge rip off! At the one vacation I did have, they tried to get me to buy more and told me I was a 2nd class citizen if I would not buy more!!!!

ORLANDO, FLORIDA -- No Clear cost. Hidden fees for the perks you also bought not mentioned. So essentially you pay twice for the same thing!
One perk was to book ten months out for better booking power; however, we have not been able to book vacations. I found a lawsuit that explains why this happens. The class-action suit claims that Wyndham controls the reservation systems. And now we know why us "owners" have issues booking. When someone online can book it without waiting for 30 minutes on a call to reach someone, to then have to settle on a location farther away from our family. Or we just can not go when we need to unless we pay out of pocket ??!!!
https://www.insidethegate.com/2018/01/timeshare-developer-wyndham-sued-for-alleged-elder-abuse-against-senior-citizens/
On the owner meetings, we explained to our agent that we had issues booking and his fix was to upgrade. We would get three months more to book and other benefits. That was a whopping $9k just to get started and was not clear in our discussions. This amount was hidden on their Credit cards and Paypal they set up, and so I am paying four bills at the same time. This is insane, and They sneak this all in over a 3-hour time frame, so it's not clear what is going on until the bills start to come in. WOWZER.
They continually tell you its an investment, but this timeshare is not capable of producing other goods or services, and it's not an equity. The usage is so restricted, and you do not even get what you paid for.

MISSOURI -- We fortunately did not buy into this program. The salespeople lied to us saying they would not pressure us if it was not our cup of tea....they lied because they would not take no for an answer. They basically told my husband that he was not a good husband/father/grandfather because he would not buy into the resorts to enable our family to "make memories".

The supervisor argued with my husband & tried to make him feel guilty for saying no. We tried to tell them our family would not benefit from the program, they had an answer for everything, making it sound like we were depriving our family from "making memories". They did not inquire about our income to see if we could even afford to buy. We were told it would be 1 1/2 hour presentation, it was 3 hours. My advice is if you find yourself in this mess....run!!

ORLANDO, GEORGIA -- Purchased a vacation package almost a year ago. Was offered special prizes of $200 gift card, a free night at a hotel and something else. Recently was called about reserving our stay before the package expired. Was promised an Ocean Front room at a Destin resort. Sales agent specifically said that we would be able to walk out of our room and onto the beach.

The next day, after making the reservation, I called the actual hotel to make sure the room would be as promised, and as expected, it WAS NOT! It wasn't ocean front, didn't even have an ocean view, and didn't even have a king sized bed. When I called the reservation office to complain that we had been lied to, they said they would check the call recording. We asked if we would also be able to review the recording, and of course, they said no. We pretty much knew where this was headed.

Sure enough, five days later, and after we had to call twice to get resolution, the office said that they reviewed the recording and that they concluded the representative never said we would have an ocean front room. We again asked if we could hear the recording, and again they said no. So we are left, without the room as promised, and having to take their word about what their representative did or did not say. But of course, they said we could have the room we wanted (as originally promised) if we paid for an upgrade! WTF! This whole thing is nothing but a scam! I'm looking for the state agency that regulates them so I can make a complaint (whatever that's worth)!

ORLANDO, FLORIDA -- Never Wyndham again for my family! We do not own a timeshare with these guys, and with our experience never will! Try imagining a 9hr plane ride to your dream vacation in Hawaii, to get to the "resort" you were supposed to be at and the reservation was canceled. Almost 2 hours dealing with the gentleman at the resort plus another at a sister resort to try and figure out what happened.

Obviously I didn't cancel the reservation, or else I wouldn't have been there. I actually had to send my confirmation letter to 3 different people, and yet nobody could figure it out. I was even called by a nice lady to confirm my stay a week earlier and give us some thoughts on some sites to go see.

Needless to say, the resort, refused any wrongdoing and blamed it on Wyndham vacation booking. Talk with Wyndham vacation booking, and they blame it on the resort. Eventually we got a room, but they still made us go to the ridiculous timeshare presentation. Where they didn't understand "NO THANK YOU" but then proceeded to keep us there for 3 hours. Pretty much wasted a whole day all together in dealing with this worthless company. I will never again use a hotel, resort, or anything remotely affiliated with Wyndham. Good luck to those who do, as if you have any sort of issues, they will do nothing to correct.

ORLANDO FL, FLORIDA -- Awful experience. Just jerky people. So over the top. Lies lies and more lies. 90 min was actually 3 hours. With your children in tow, there was no food even though they promised it. Place is bustling with scoundrels and poor souls.
Good cop bad cop. Our lady was so over the top. Calculations don't make sense and it's none of their business what we do. Tried to make us feel guilty for not taking enough vacations. "You don't Take vacations?" "You don't think it's important to spend time with your family?" Ugh. Wth. We are fine thanks. Then constantly not taking no for answer. Asking personal questions.

Then bad guy comes in and tells us we have to sign and we had enough time. We said thanks but we would think about it. Then he said "so you came for the free stuff? Shame!!!" Are you freaking kidding me? Also said we were cheap because we were Asians? Whaaaat? The lady called me out for wearing "Missoni, Gucci". It's none of her business and she shouldn't have mentioned it. Then said "since money is no object for you.” Everyone was obnoxious. So we went from that to being "cheap".

My husband at that point had it and said we are done here. We are leaving. Then they came back with more papers to sign. Also tried to insist we sign with ssn which we said no to. Then another 30 minutes later they still wouldn't let us go and I finally lost it and said we were leaving. Then 40 min for the shuttle. Such a joke. Awful people. Rude rude rude. Lamya and John in Orlando. Rude and nuts. Terrible company and service. Ugh.

NASHVILLE, TENNESSEE -- The salesperson was very friendly and made an immediate connection with us. There was a lot of pressure from her manager to close the sale. At first we were shown a $100,000 package and then when we balked the price dropped to about $30,000 for 200,000 points and a $105 monthly maintenance fee.

After 7 hours of saying no, we ended up purchasing the package. I have since done my homework to find out that we are handing over $30,000 for the privilege of being charged $105 a month for approximately 13 hotels nights at an average of $100 a night which anyone can buy. This is definitely a scam. Luckily, since we are within 15 days of purchase we can cancel. Wish me luck that there will not be an issue with canceling.

NEW ORLEANS, LOUISIANA -- We went for a timeshare presentation because my husband believed the phone solicitation/phone pitch, which was we would receive free flights. We went to the presentation and were polite, stayed almost four hours not the two they told us would be required.

Toward the end when it became apparent to our salesperson that we had no intention of buying, things turned dark. She said, "Why did you come to this presentation? We all know nothing is free." I wanted to say, "So... you got us here under false pretenses?" Yes, we could pay cash for their timeshare. But... Even the New Orleans one was cheesy, pedestrian. We told them it just wasn't us.

Our person kept up with the subtle and not so subtle jabs. Please never fill out another card and put someone through a presentation if you don't intend on buying because this is how she pays her bills. "Please let me get you out of here so I can get another customer." I asked if she had a card. She said she only gave her card to people who buy from her, otherwise she didn't want us to have her number! What? Maybe I wanted to have it in case we changed our minds or to give to another customer who would like their program. Really ill-mannered!

PHOENIX, ARIZONA -- We reserved a two-night, paid stay at this facility as convenient to the purpose of our stay in Phoenix. The rate for the stay was comparable to other places in the area, but the accommodations were substandard and dated. We were invited to a "presentation" (we all know what that's all about) but declined as our schedule didn't allow the time.

In addition to the room being dated, the ice machine for the couple of dozen rooms in our complex did not work and appeared it had not not worked for some time. It was reported, but not fixed. The pipe to the showerhead was leaking (likely back into the wall) and the base of the showerhead sprayed water on the walls and over the tub enclosure. Neither sink in the bathroom held water, and up to three minutes elapsed while waiting for hot water. The small closet door for hanging clothes could not be opened and it was obvious by deep scratches in the tile floor this was not a new problem. The refrigerator cycled off and on 24 hours, and was annoying.

To top it all off, we found a cockroach on the floor after the first night's stay. Some time ago we experienced the cleanliness issue at a Wyndham "resort" in Flagstaff. The purpose of this information is to further alert Wyndham management and consumers. On the plus side, hats off to the grounds crew!!!