X10 Wireless Technology, Inc.

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www.x10.com
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Fire Danger
Posted by on
During a power surge from a transformer explosion on the street, a number of appliances failed in our house (boiler, stove). Also this x10 appliance module greatly overheated and/or caught fire.
     
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Never Never Land
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SAN DIEGO -- I purchased a wireless video sender/receiver system form X10 back in October of 2008. I spent a week trying to get the thing to work with frequent 30 min wait calls to their Tech Support. I finally gave up and asked for a return authorization number and sent the item back to x10. Weeks went by, and no response. I called and was told it needed to be researched and they would contact me. Weeks went by again. I called and using the Return Authorization Number they verified that the item had been received.....pause. So I asked when the credit would be issued. Their response...well we were waiting for your instructions! There was a letter included with the item verifying that the item was to be returned for credit...since their item didn't work as advertised. OK we'll issue a credit it will take a few weeks! WEEKS later...nothing. I call X10...they put me through the 30 min wait as per usual, then they say there is no records of the item having been returned!!! They need the documentation for the return...this after receiving 2 verifications from them they had the item. All call records relative to the order had been deleted. Long story short - NUMEROUS calls to speak to supervisor have never been returned and every time I call (8 times now) they take another message.

NEVER NEVER buy anything from X10, they are not a reputable company and use underhanded tactics when dealing with customers.
     
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User Replies:
Soaring Consumer on 2009-02-06:
I would sue them in small claims court, this sounds like an expensive item.
Anonymous on 2009-02-06:
It's way too late to do a credit card charge back. Since you have 2 written verification from them you might consider filing a wire-fraud or postal fraud suit. Both are federal offenses.

When I attempted to visit their web pages it threw dozens of 'cookies' at my browser. I had to restart my PC to stop them.
sooner fan on 2012-01-11:
I had the exact same experience except the year is 2011/12. I will be filing a wire fraud charge.
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Poor Service And Product Quality
Posted by on
I ordered a camera security system and upon arrival found the advertised quality was no where near the quality of the picture that I was viewing on my television. I called the company and received an RMA - I shipped the product back and this is where it gets interesting. I had to make number of calls and after 6 weeks find myself sorry I ever did business with this company. I finally had to file a complaint with my credit card company because x10 asserts I did not return all of the equipment. So I have to send the tracking number so they have proof of weight. I don't think this will end the problem. I will be required to send other "proof" in hopes that I will give up (this is conjecture e but my experience so far).

Do not do business with this company - spend a few dollars more for better quality and peace of mind that if something does go wrong you will not get the run around.
     
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Anonymous on 2008-07-07:
If I am remembering correctly, this company has a long and very sleazy history.
dt66 on 2008-08-30:
I had senders and they wouldn't work,not even 1 foot apart and they wouldn't take them back and I bought the xtra warr.like a dumb@#$
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Warning! X-10 Fire Danger!!!
Posted by on
VISTA, CALIFORNIA -- It is important to note, and SPREAD THE WORD that the X-10 LM465 LAMP MODULE is for INCANDESCENT BULBS ONLY! (As it is marked on the back) As we are all switching to the CFL (Compact Fluorescent Lamp) bulbs, I used these X-10 modules in ordinary table lamps for a few years with no problems. Recently, I swapped out my regular bulbs to 13 WATT CFL's. I did not think to check the X-10 module for incompatibility. A few months ago, one of the modules burst into flames without warning, luckily only scorching the knotty pine wooden wall but not igniting the upholstered chair just in front of it. I reasoned that the module was defective and replaced it with another, but today a SECOND module (not the replaced unit) burst into flames under a wooden table! I pulled ALL of the remaining modules and noticed that on the back, it reads "FOR INDOOR INCANDESCENT LAMP USE ONLY." Apparently these X-10 modules overheat while lamps with CFL bulbs.

Please check your X-10 modules and REMOVE THEM if you are running CFL bulbs, or switch back to incandescent bulbs for your safety!
     
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User Replies:
madconsumer on 2008-02-06:
is the x-10 a remote switch?
tnchuck100 on 2008-02-06:
It's a lamp dimmer/remote control module. Definitely NOT to be used with fluorescent lamps.
Ponie on 2008-02-06:
I really don't see the problem here if it clearly states it's for use with incandescent bulbs only. Warning labels are rhere for a purpose and if they're disregarded, we have no one but ourselves to blame.
Anonymous on 2008-02-06:
Ponie -- I am an American ergo it's not only my right as an American but it's my duty as well to blame all my faults on others. Didn't you get the memo? It's better to 'Give' than to 'Receive' (blame). And Ponie if this comment comes off as stupid or irrelevant then I'm going to blame you for it.

PS

Thanks for the warning, bikerjoe!
FoggyOne on 2008-02-06:
Interesting. I thought these lights pulled less electricity than an incandescent bulb so what would cause a dimmer to catch fire if there is less juice going through it. You can probably tell I'm not an electrician.
tnchuck100 on 2008-02-06:
Foggy, fluorescent lamps use a constant high voltage. Therefor e they require circuitry in the base to raise the 110v to the required voltage for the lamp. The dimmer reduces this voltage. The fluorescent lamps circuit gets real inefficient when the voltage is reduced. Current increases. The X-10 module can't take it. Bottom line is fluorescent lamps are not designed to be variable brightness.
Ponie on 2008-02-06:
Stew--good one! Got my laugh for the day. :)

Back to the post. I guess in time that's all that will be available but I don't like those 'curled up' bulbs. Only bought a couple of them. IMHO, they don't give off enough light and if you have a lamp with a flat, squatty looking shade like one of mine, they even poke up above the shade.
bikerjoe on 2008-02-06:
Ponie and Stew, the point of my post was not to blame X-10, but to draw attention to the fact that those of us who installed and have been using the LM465 lamp modules for a few years with INCANDESCENT BULBS may not realize that by converting the controlled light fixture to a CFL bulb, they are creating a fire danger in their homes. I seriously doubt that everyone unplugs the module and reads the warning label every time they change a bulb, and I doubt even less than the general public is unaware of the power differences between incandescent and fluorescent bulbs. The module also warns against incandescent bulbs over 300 watts, but I'll bet there are at least a few of those 500-watt "torch lites" plugged into these modules around America.
chow on 2008-02-07:
exactly, CfL require short power surge to energize the gas in it and go across the elctrode,but the module is not designed to stand that sudden surge.
capt108 on 2008-10-22:
I had a unit burst into flame Sept 28 08 and I had a standard light in it. it was 8 years old
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Very sorry service
Posted by on
These people will not answer emails I have tried and tried. Do not buy from them. William
     
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No response
Posted by on
NEW JERSEY -- I Email them Four times no answer. What's up
     
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User Replies:
DigitalCommando on 2009-08-20:
Puh leeze.
chris513 on 2009-08-21:
I had a problem similar to this one before...you see, I THOUGHT that me and this girl were together....now we never really spoke, but I did stare at her every time I saw her at Wal-mart....after the seventh email, it got complicated, something about a restraining order...and a permanent ban from Wal-mart.
PepperElf on 2009-08-21:
maybe he should try flowers
MaggieMcT on 2009-08-21:
Wow, what an informative complaint.
tnchuck100 on 2009-08-21:
There was a preemptive temporary glitch at 172.876.862.762 which ultimately caused a bottleneck of messages at 172.876.442.012. The problem should be rectified not later than 7:06 PM EST 8/23/2009.

Thank you for your patience and understanding in this matter. Have a good day.
tnchuck100 on 2009-08-21:
Now the REAL question: How many of you know what is wrong with those IP addresses?
gungho on 2009-08-22:
Who can we report X10 no service no email no help to. William
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Your ads are disgusting!
Posted by on
ARKANSAS -- I just saw an example of your ads for the wireless SPY camera!! Disgusting! I cannot believe the dirty advertising tactics you have pushed onto the community. What do you think will come of this? I'll tell you what:

1. More illegal video taping and internet pornography.

2. More violence against women

3. More people's rights and privacy will be violated.

Let me ask you, how would you feel if you found out someone had been video taping your daughter or wife? Stop the ads.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
     
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User Replies:
Anonymous on 2001-09-01:
You point is valiantly made, but I don't think these companies will ever stop using sex to sell their products. It is an unfortunate reality.
Anonymous on 2001-09-04:
I whole heartedly agree with you. I have already written to several women's groups on this issue. They are BLATANTLY selling these cameras as "SPY ON UNSUSPECTING WOMEN" cameras. They feature scantilly clad women in their ads right next to the words "Record everything. See ALL the action." Disgusting. This shameless company deserves no respect.
Anonymous on 2002-04-18:
I agree
Anonymous on 2003-11-14:
I use my camera to watch senior citizens taking a dump. I touch my weiner sometimes
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Buyer Beware!!!
Posted by on
Buyer BEWARE!!!!!
Terrible customer service.
They sell products that are not stocked from their own store, so getting these products from a out sourced vendor takes a long time.

It took 6 weeks for a refund!
Nobody will ever return you phone calls or respond to your emails in a timely manner.

I waited to write this negative review AFTER I got my refund because I feel that complained about them, my refund would never get processed.

BUYER BEWARE!!!!!!
     
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