SAN DIEGO -- I purchased a wireless video sender/receiver system from X10 back in October of 2008. I spent a week trying to get the thing to work with frequent 30 min wait calls to their Tech Support. I finally gave up and asked for a return authorization number and sent the item back to X10. Weeks went by, and no response. I called and was told it needed to be researched and they would contact me. Weeks went by again. I called and using the Return Authorization Number they verified that the item had been received... pause. So I asked when the credit would be issued. Their response... "Well we were waiting for your instructions!"
There was a letter included with the item verifying that the item was to be returned for credit... since their item didn't work as advertised. "OK we'll issue a credit - it will take a few weeks!" WEEKS later... nothing. I call X10... they put me through the 30 min wait as per usual, then they say there is no records of the item having been returned!!! They need the documentation for the return... this after receiving 2 verifications from them they had the item. All call records relative to the order had been deleted.
Long story short - NUMEROUS calls to speak to supervisor have never been returned and every time I call (8 times now) they take another message. NEVER NEVER buy anything from X10, they are not a reputable company and use underhanded tactics when dealing with customers.
I ordered a camera security system and upon arrival found the advertised quality was nowhere near the quality of the picture that I was viewing on my television. I called the company and received an RMA - I shipped the product back and this is where it gets interesting.
I had to make number of calls and after 6 weeks find myself sorry I ever did business with this company. I finally had to file a complaint with my credit card company because X10 asserts I did not return all of the equipment. So I have to send the tracking number so they have proof of weight. I don't think this will end the problem. I will be required to send other "proof" in hopes that I will give up (this is conjecture e but my experience so far). Do not do business with this company - spend a few dollars more for better quality and peace of mind that if something does go wrong you will not get the run around.
VISTA, CALIFORNIA -- It is important to note, and SPREAD THE WORD that the X10 LM465 LAMP MODULE is for INCANDESCENT BULBS ONLY! (As it is marked on the back.) As we are all switching to the CFL (Compact Fluorescent Lamp) bulbs, I used these X10 modules in ordinary table lamps for a few years with no problems. Recently, I swapped out my regular bulbs to 13 WATT CFL's. I did not think to check the X10 module for incompatibility. A few months ago, one of the modules burst into flames without warning, luckily only scorching the knotty pine wooden wall but not igniting the upholstered chair just in front of it.
I reasoned that the module was defective and replaced it with another, but today a SECOND module (not the replaced unit) burst into flames under a wooden table! I pulled ALL of the remaining modules and noticed that on the back, it reads "FOR INDOOR INCANDESCENT LAMP USE ONLY." Apparently these X10 modules overheat while lamps with CFL bulbs. Please check your X10 modules and REMOVE THEM if you are running CFL bulbs, or switch back to incandescent bulbs for your safety!
ARKANSAS -- I just saw an example of your ads for the wireless SPY camera!! Disgusting! I cannot believe the dirty advertising tactics you have pushed onto the community. What do you think will come of this? I'll tell you what: 1. More illegal video taping and internet pornography. 2. More violence against women. 3. More people's rights and privacy will be violated.
Let me ask you, how would you feel if you found out someone had been video taping your daughter or wife? Stop the ads. At the very least I would like a response from your company regarding this incident. Thank you for your time.
Buyer BEWARE!!! Terrible customer service. They sell products that are not stocked from their own store, so getting these products from a outsourced vendor takes a long time. It took 6 weeks for a refund! Nobody will ever return you phone calls or respond to your emails in a timely manner. I waited to write this negative review AFTER I got my refund because I feel that complained about them, my refund would never get processed. BUYER BEWARE!!!