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Xanadoo - Don't Believe The Fairy Tale
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ABILENE, TEXAS -- Once upon a time, a young lad was eagerly looking for an ISP. He spent hours and hours looking and as exhaustion began to take it's tole, a beautiful angel named Xanadoo appeared. She promised unlimited high-speed Internet for an amazing price. She even offered a discount on the modem. He couldn't resist such a wonderful offer. So he signed up. It was a beautiful relationship for about 7 months.....then something happened, something bad happened. All of the sudden, the beautiful angel Xanadoo came and took away the fast internet. She replaced it with an evil crippled internet that was slower than dial-up. The young man was shocked and asked the beautiful angel why she had done such a horrible thing.

Before his eyes, she transformed into a hideous, vile looking serpent. She then replied, "You have exceeded your monthly Internet allowance silly boy". The young man replied, "You never said anything about a limit before. You promised me unlimited Internet every month?". "That I did," replied the serpent, "but you failed to read the Terms of Service which clearly states that I can change my mind and do whatever I want, whenever I want to." Fire and stench belched from the serpents throat as it erupted into a fit of laughter. "And there is nothing you can do about it," said the serpent. "There is one thing I can do," replied the young lad. "I can drop your service."

More fire and laughter erupted from the serpent. "You can't leave boy, you are under a contract!!!" "Actually, I signed up before you had contracts so I am free to leave whenever I want to." The serpent screamed in agony, blew fire and filth all over the place and then finally started to crawl away in defeat. As it did so, the boy said, "Be warned serpent, I will make it my life's work to let the whole world know who you are and how deceitfully you do business. This I promise you." Then the boy set off to his work, looking less like a boy and more like a man......

The moral of the story: Don't believe anything the salesman or the web site promises. It's just not true. And don't expect any help from customer service.
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User Replies:
jktshff1 on 01/14/2008:
2inform on 01/14/2008:
pursue creative writing!
Mustangsallyb07 on 05/05/2008:
I feel your pain ! I too was misled by this fly by night trickster company! What a bunch of losers and liars they are. Thank for you info it was very helpful. P.S It must be a 7 month itch kind of thing because that is exactly when all my problems began with them.
mikea on 07/28/2008:
I just cancelled Xanadoo. I don't believe I have ever had the displeasure of dealing with a worse company than Xanadoo. They were down numerous times during my 3 months of using their service. Their customer "service" was clueless most of the time, and had me switch out my modem, when they incorrectly told me their service was up, when it was actually not operating for a couple of days. Several emails went unanswered for many weeks. The service would often go down in the middle of the night for a couple of hours (I was attempting to use it to listen to Winamp radio) for no apparent reason. They offered me a whole $5 credit for all of their problems. If you are considering signing up with this company, I strongly urge you to talk to people who have or had the service. I had to pay a $200 cancellation fee because I did sign a contract, and I don't think I've ever spent better money than to rid myself of this terrible service.
happefarms on 04/17/2009:
Xanadoo customer support an service was horrible. I received poor management decisions from their agents. I am currently attempting to receive ethical restitution.
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Xanadoo's poor lack of customer service
Posted by on
I was recently re-located and required to move to another city by my employer. After contacting Xanadoo to cancel my services, they originally informed me they foreseen no problems in canceling the services. The customer service representative indicated she would send a request to her supervisor and contact me the following Monday. On Tuesday I recontacted Xanadoo, speaking to a different customer service representative. The gentleman informed me, my request had been denied by their "boss" and a termination fee of $200 + tax would apply. Again I expressed, the move was beyond my control and I had no expectations of moving or canceling my services prior. I inquired to speak with his "boss" directly. I was denied, furthermore informed, he does not take customer service calls. As a result I requested for my service to be canceled. Prior to terminating my telephone conversation, I requested a confirmation number to avoid any future charges. The representative denied they provided confirmation numbers for transactions. Now, I have no confirmation number or way to confirm my account was canceled or my conversation with their company.

If you don't plan to move or ever cancel service, Xanadoo is an affordable internet service. However, due to their poor customer service, they have lost my services and will not receive my recommendations as a company.
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Anonymous on 09/29/2009:
I don't know if you are responsible for the cancellation fee or not, but the fact that the "boss" does not talk to customers and that they refused to give you a confirmation number is enough for me never to consider them for anything. Thank you for the review.

I just might stop listening to Olivia Newton John for a while as well.
goduke on 09/29/2009:
You're relocation package doesn't cover these kind of fees? Normally they either cover them or give you a lump sum payout in order to pay for termination fees, hookup fees, etc.
Dragonfly4 on 09/30/2009:
Thank you for your advice, however unfortunately due to working for the state, I do not receive a relocation package. I've accepted the loss, however wanted to share the poor customer service and lack of customer relations I received with Xanadoo.
fancy1951 on 10/25/2009:
I lived in the service aera and never got good signal.I have recently had to move and now I'm not in the service area.I called Xanadoo and they would not let me out the contract,they only dropped to the lowest price plan.I'm disabled and cannot afford internet now because I'm still paying for Xanadoo.if you ever decide to try Xanadoo make sure you won't have to move.the service I had was slow but not bad for the price,still,I will never use them again and would not suggest you do eaither.
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