LAFAYETTE, COLORADO -- I really can't understand how it is we pay nearly 10 times the amount shown right on the bill, for the energy used in our home. For instance, October 2011, $2.00 of gas & $7.00 of electricity cost us, wait for it, $78.00. You just have to love a monopoly, if you happen to own it, otherwise it sucks. Our son who lives 12 miles away in Longmont, in a home similar to ours, pays about $15-$20 per month for his energy due to Longmont's "Light and Power". Thanks so much to Xcel for overcharging us every month, and for fighting to prevent local municipalities from developing their own energy capabilities. 1 Replies - Latest reply on 10/25/2011Add reply
MINNEAPOLIS, MINNESOTA -- I rent a little storefront in a small town from the local barber. My shop is open only two days a week and my light bill is very small. Suddenly in spring of 2004 my bill doubled. I called Xcel and they confirmed that my meter had been replaced.
On advice of someone at their regional offices, I continued to pay my usual amount to avoid a disconnect until my meter could be replaced and tested, which took several months. Upon replacement, my bill dropped to the original amount. I expected Xcel to remove the overcharges from my record. Wrong. They said it tested accurate and they continue to press me for the back amount plus monthly penalty to this day.
My phone calls during 2004 made no difference, so I put everything in writing to their Credit Services Office in 2005, along with a letter from my landlord saying that there had been no changes to internal wiring to account for the jump in bill. I received no answer.
The monthly penalty plus back bill has reached the point where they are threatening to disconnect this week It is not the money as much as the principle. I see other people have had similar treatment from Xcel.
DENVER, COLORADO -- Five months ago my lease ended. This was a good thing considering my roommate was horrible and previous to my moving in had acquired a large bill with Xcel Energy. Long story short, currently I have moved into my own house, and have been paying Xcel Energy faithfully every month, she hasn't. A week ago I discovered Xcel had allowed my ex-roommate of over 5 months to charge her bill to my account. What did Xcel do? NOTHING! They said it could be considered FRAUD, I'd have to contact my BANK. In conclusion, they didn't help rectify the situation. So, BEWARE currently their system allows you to pay over the phone by check, it doesn't tell you it will be saving the number so that anyone with your phone number can call and make a payment on the account with your card. OH AND ... I called them five months ago to take my name off the account.
3 Replies - Latest reply on 02/04/2009Add reply
I guess that TAKE ME OFF THE ACCOUNT is to VAGUE for Xcel to understand I don't want my checking account to be charged either.
THE BEST PART, They are the only utility provider available.
Monopoly Stealing My Money
AURORA, COLORADO -- I moved into my apt on sept.18Th,2007. I took over a lease for my ex- boyfriend. I turned the energy in in my name and two mounths later exel added my ex's past bills to my account even though we didn't ... read full review6 Replies - Latest reply on 01/31/2008
Crappy Complaint Response
ST PAUL, MINNESOTA -- I moved to a new apt. in Aug of 05. The mgrs subsequently sent notification to Xcel energy regarding my tenancy with instructions to begin service record for me. I never received a bill and made many ... read full review6 Replies - Latest reply on 02/11/2009