Feedburner Receive our consumer tips & recalls newsletter by e-mail
[X]
Feedburner count

XM Satellite Radio

Star Half star Empty star Empty star
150 Reviews & Complaints

Company Contact Info
Contact Info: 1500 Eckington Place NE | Washington, DC 20002-2194 | 866-962-2557 | www.xmradio.com

Top Customer Complaints & Reviews:

So, you've decided XM and you just don't get along anymore, eh? Time to move on. Perhaps you've received a notice in the mail from XM, letting you know that your contract is about to end.
For everyone that is having problems canceling service, email Joe Zarella, Executive VP j.zarella@xmradio.com I know this is lengthy, but if you think it takes you a long time to read it, imagine how much time I have invested in it and it still isn't resolved!
Like other posters, I purchased a new car with free XM for a period. I subscribed for one year when the free period ended.


Latest Reviews:

StarEmpty StarEmpty StarEmpty StarEmpty Star
Terrible Company, Don't Get Involved - radio service
DRURY, MISSOURI -- If you want to cancel your service it is impossible. It is all from a foreign country and they will not allow you. The website ...
-- Complaint Posted by Rsglukesue on 07/16/2012

XM Sirius Fraudulent Billing
While reviewing my credit card statements, I noticed a monthy charge for XM radio and a quarterly charge. My account was being ...
-- Complaint Posted by Nunyourbusiness154 on 09/26/2011

Deplorable Customer Service Rep - Satellite Radio
Each time you call to cancel they've got another pitch. I liked the Blue Collar Radio and thought for $4.99 a month I'd take ...
-- Complaint Posted by PsiFires on 09/10/2011

Same Old Song and Dance
XM keeps offering me " want you back deals " I was a subscriber on three vehicles for almost four years. The reason I gave it ...
-- Informative Posted by Jejustice on 09/08/2011

Bait and switch - activating new radio
I've been a happy Sirius subscriber for 8 years. I've recently received a new company vehicle with an XM radio. I received a ...
-- Complaint Posted by Shink on 07/14/2011

Billed and Billed Again - XM Radio in My Honda Ridgeline
I had XM Radio in my Honda Ridgeline for about 4 years. I decided I could use the money for other things, so I decided to discontinue ...
-- Complaint Posted by CDDilbert on 05/24/2011

Don't Do It - You Will Lose Money - Xm Radio Billing
NORWELL, MA -- I had xm on my new car and didn't renew when it ended. I was contacted by mail that they offered 5 months for $20.00 I accepted ...
-- Complaint Posted by Skipc on 05/16/2011

XM Radio Customer Service in the Philippines IS HORRIBLE!!!! - My bill
XM RADIO hires BRAIN-LESS workers ABROAD who constantly make mistakes...and throw you on hold or hang-up on you...when you become ...
-- Complaint Posted by Josephinepavel on 03/26/2011

Speech -- Complaint Posted by Ken5 on 03/21/2011

Criminal Conduct - Satellite Radio
I have had XM service for the past 6 years. I currently have subscriptions in two of my cars. A third car I owned had service ...
-- Complaint Posted by Leehaven on 02/01/2011

Unable to Cancel XM Sirius Radio Subscription - XM Radio Subscription
NEW YORK, NEW YORK -- With a major difference, my experience is very similar to that of "con380" Posted on 9/2/2010 on this site. Contrary to what ...
-- Complaint Posted by Embrace on 01/29/2011

Beware Music Lovers, Don't Do It. - XM Radio
Beware music lovers of XM Radio. Don't Get sucked in, because it's almost impossible to get out or cancel your agreement. First ...
-- Complaint Posted by Joe1234 on 01/25/2011

The Worst Customer Service Ever
I literally cringe every year when it is time to renew my XM service. I have had it for 5 years now with 2 radios and EVERY year ...
-- Complaint Posted by Jsbtjones on 01/24/2011

Billing scam - radio
NEW YORK, NEW YORK -- I would like to add my 3 cents on the billing scam at xm. I have been having trouble with xm billing for a year. I canceled when ...
-- Informative Posted by Jman566580 on 01/15/2011

XM may have a good product but THEIR CUSTOMER SERVICE STINKS!! - XM Satellite Radio Subscription
Use caution when looking to XM radio for your entertainment needs. They have a good product but if you ever have problems with ...
-- Complaint Posted by Bigdtiger on 01/13/2011

Show More Reviews

Reviews By Category: