How to Cancel XM Radio
So, you've decided XM and you just don't get along anymore, eh? Time to move on. Perhaps you've received a notice in the mail from XM, letting you know that your contract is about to end. Perhaps your ... read full review51 Replies - Latest reply on 11/23/2013
Major billing scam
For everyone that is having problems canceling service, email Joe Zarella, Executive VP
I know this is lengthy, but if you think it takes you a long time to read it, imagine ... read full review10 Replies - Latest reply on 07/13/2013
XM Sirius Fraudulent Billing
While reviewing my credit card statements, I noticed a monthy charge for XM radio and a quarterly charge. My account was being billed quarterly and my spouse had noticed the 2 previous charge card statements ... read full review4 Replies - Latest reply on 09/06/2013
Billed and Billed Again
I had XM Radio in my Honda Ridgeline for about 4 years. I decided I could use the money for other things, so I decided to discontinue my service. I called and cancelled the XM in my vehicle. They said ... read full review2 Replies - Latest reply on 05/25/2011
XM RADIO hires BRAIN-LESS workers ABROAD who constantly make mistakes...and throw you on hold or hang-up on you...when you become completely irritated with them...because they do NOT know what they are doing. HOWEVER, you must talk to them IF you want XM Service (which is great). I have had to call customer service OVER AND OVER AGAIN and hold for long periods of time (close to an hour EVERY TIME)...because the customer service reps do NOT know what they are doing. Every single time I call, they say that I owe money...when, in fact, I SHOULD have several months credit. Every customer service representative has a completely different story about what the current status of my account is. IT IS LIKE A BAD JOKE (ONLY BECAUSE I DON'T HAVE TIME FOR SUCH NONSENSE WITH NITWITS)!!
1 Replies - Latest reply on 03/28/2011Add reply
COME ON, XM RADIO, don't leave us to have to deal with this inefficient outsourced customer service. IT IS NOT FAIR!!!!
Please let me talk to someone in the United States who comprehends what I am talking about!!!!!
Fraudulent Billing Practices
CHICAGO, ILLINOIS -- Like other posters, I purchased a new car with free XM for a period. I subscribed for one year when the free period ended. At the end of the year, I received to renewal mailings. We had decided to ... read full review
I purchased a new skydock in June. I called XM and was given a special of $16 for 3 months and then I would get billed $16 each month after that. The agent said the system would generate bills but to ignore them because my account was noted for this special. That day my cc was charged. I thought all was fine and dandy. NOT! Apparently they began to debit my cc but never finished. I never noticed this until I received a cancellation threat. When I contacted XM they said I owed $38 a month. That they don't have my payment. I told them that's impossible. You can't even activate or get service without paying. They said to fax a copy of my statement but after calling my bank they said they can see a debit but it's ghost now. It's gone and they can't get all the details on it. Now the bank charge is gone and I don't have proof of the original price quote and charge. BEWARE and make sure you print everything and ask for agreement in writing. THIS COMPANY IS SCAMMING PEOPLE. I originally got this because of Howard Stern. I hope he leaves this year and goes somewhere ethical. This is ridiculous!Add reply
DETROIT, MICHIGAN -- This company practices unethical, fraudulent billing practices, extortion. They billed me when I did not want the service and sent me to collections. When I called the company, customer service dept. they were extremely rude, located in a different country and could care less about my issues. I wish I had known about all the complaints written....I would have never used them. Also, these free subscriptions with new automobiles should be discontinued.Add reply
Customer Service and Billing
I am very upset with XMRadio. Two months in a row now they have overcharged my account. In August my monthly fee went up due to the royalty charge, which by the way was never notified about. When I called ... read full review2 Replies - Latest reply on 09/11/2009
I have 4 cars with XM Service. I recently sold a car and called to cancel the radio in it. I called 4 times to the 1-800 number and I was on hold for 20 minutes the first time and never talked to a representative The other times I called I waited up to 28 minutes and I still have not talked to anyone.
I then wrote 3 emails and received one response that they would call me SOON. SOON has not got here yet ( 3 days later ). If I finally get it touch I will cancel all radios.
This is the worse customer service I have ever seen!!!
Very Unhappy Customer!!!
HENDERSONVILLE, NORTH CAROLINA -- I really enjoy listening to XM but have had so many problems with their customer service. I canceled long ago but they continue to bill me, trying to get them to cancel the account is impossible, and I can't stand the out sourcing to India. It is nearly impossible to get someone to understand me and the representatives are impolite to the point that I canceled my subscription as a matter of principle. Also, even though I had canceled my subscription, I got phone calls about 5-6 x per day at least, including Sundays from India, harassing me to pay the money I didn't owe. Then they sent my account to a "collections agency" also in India.
2 Replies - Latest reply on 10/26/2007Add reply
I have had countless problems with XM. In fact I hate XM and will tell everyone I know not to get it!
Slam Billing Practices
I received a promotional e-mail from General Motors advising me that I was eligible for a special 3 month trial of my XM Satellite Radio at a special rate of $4.99/month for "XM Everything" service for ... read full review1 Replies - Latest reply on 12/30/2008