I called to cancel my service and after being on hold for over 20 minutes, I paid my final bill and asked for the service to be cancelled. I was told to hold again and after waiting for a long period of time I hung up because my bill was settled and I already canceled my service. However I received another bill for $16.59 and so I called them and was put on hold for over 20 minutes again and they said I never canceled service because I hung up before speaking to the leeches who try to get you to keep the service at a discounted rate. I said I wouldn't pay and was told I had to or I would be turned over to a collection agency. At this point I'm furious and my wife is saying to just pay it, so I did. Which is of course what they are counting on. If I had it to do over again I would've told XM to spend hundreds of dollars to try and recoup $16.59. Bottom line is this company is the antichrist and I hope they all burn in hell for treating customers this way. I will let everyone I meet till the day I die, to steer clear of this morally bankrupt company. Their business tactics are criminal! 3 Replies - Latest reply on 09/07/2010Add reply
Worst Company Ever!
I had been a customer of XM Satellite radio for approximately 2 yrs. When my subscription expired at the end of June I wasn't aware it had expired until I was not able to get a signal & called to have ... read full review3 Replies - Latest reply on 08/04/2010
DETROIT, MICHIGAN -- This company practices unethical, fraudulent billing practices, extortion. They billed me when I did not want the service and sent me to collections. When I called the company, customer service dept. they were extremely rude, located in a different country and could care less about my issues. I wish I had known about all the complaints written....I would have never used them. Also, these free subscriptions with new automobiles should be discontinued.Add reply
More billing scams
My new car had XM and after my 90 day trial, I decided to purchase it. I ordered one year at $142 and was billed $321. When I complained I was told that I had ordered 2 years (posted at $245) and that ... read full review1 Replies - Latest reply on 06/03/2010
XM Radio Billing Scam
Please Read If you are about to cancel your XM Satellite Radio subscription.
I don't know you, but I can tell you what will happen next.
1. You will log into your online account to cancel the service, ... read full review3 Replies - Latest reply on 06/15/2010
Get ready for a scam in you try and cancel your service with XM. They will say that they never got the cancellation, and then keep on billing you. I signed up for it, and then cancelled the service. I keep on getting bill's, and am now getting collection letters. On top of that I got "Jerome" from "Bangladesh". How about customer service in the good old USA.
RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY.
Like everyone else on this site, I too was billed for services I did not want. Sent them a check for a years subscription and they continued to bill past that time. Then sent me in for collection.
I am filing a complaint with the NH Attorney Generals Offices and the Better Business Bureau.
Bait and Switch
NEW YORK, NEW YORK -- I will never in the future do business with XM Satellite Radio or the SIRIUS Corporation for any product. XM Satellite Radio is trying to steal my money and their customer service can’t or won’t resolve ... read full review
Inability to cancel
Do not ever subscribe to XM unless you want to pay them for the rest of your life. I have been trying to cancel my service for 3 months. I cannot get through to anyone on the phone; the last time I ... read full review3 Replies - Latest reply on 03/24/2010
XM is a scam they will charge you and not pay you back. I was charged for 2 1/2 years for a car that I had traded in back in July of 2008. I thought I was paying on the cars we currently drive until today I saw that my account had been debited over $800.00 for the renewal of two three year subscriptions. These charges were never authorized. I had been paying for someone elses XM in the Avalanche for the past year and half and had no idea. When I told XM that I had canceled the service in July of 2008 they said" our notes show that you just said you weren't using the car that much and wanted to cancel" they can type whatever they want to into there computer and that makes it the law. The customer service reps are inhumane and the customers are not first. I would not recommend XM service to anyone. 3 Replies - Latest reply on 03/22/2010Add reply
Cannot got a Refund
WASHINGTON, DISTRICT OF COLUMBIA -- I canceled my XM Radio in December and was told I would receive a credit to my credit card in 7-10 days.
After 7 phone calls, I still have no credit. I am told over and over that it is being processed. ... read full review3 Replies - Latest reply on 04/26/2010
I purchased a New 2009 Chevrolet that came with a 3 month free subscription to XM Radio. During the 3 month period I received several requests to renew my service. I was offered a 12 month subscription for $77.00 and decided to renew. The same day I renewed the $77.00 was deducted from my credit card. At the end of my free 3 months my service was terminated and I called XM Customer Service. They informed me that they had not received any payment from me for renewal. I spoke with several Customer Service Representatives over the next three months and finally they provided me a fax number for the Billing Department. I faxed a letter to the XM Billing Department with a copy of the credit card statement showing the $77.00 deduction, and never received a reply. contacted a Customer Service Representative, a month later, who appeared to be very helpful and during our telephone conversation he contacted billing and said they had my request for a refund and were processing it. That was in Novemebr 2009 and to date I have not received any refund or information from XM Radio. I attempted to fax another letter to the Billing Department but the Telephone number is no longer in service. Add reply
I've been on the phone with them for two hours now, and still on hold. They've hung up 3 times, so now I'm going on the 4th call to them. The 2nd person I spoke to switched the plan to a new annual plan as of today's date when I did NOT authorize it. 3rd person I spoke to is offering a refund and to continue service, so I put her on hold (she said OK to being on hold) and she hung up. Now I'm calling again and I get to explain the entire situation again. I hope their company dies in this recession.1 Replies - Latest reply on 02/23/2010Add reply
I have been an XM subscriber for 5 yrs, on and off again. I have no idea why I have continued to go back for the abuse year after year, but I have. When you subscribe to XM they take your credit card information so that when your subscription is up, they can automatically apply what ever "new" subscription price they desire. Every year they send some BS paper stating they will automatically renew at twice the price that I have paid. Every year I call them and tell them not to. I end up canceling all together and then they harass me with phone calls and mail until I finally renew at my original price with the promise that I will not have to go through this again. Of course, the next year rolls around and I have to go through all of their mess again. Now, this may not seem so bad, but for those that have dealt with XM radio, you know that it takes an act of congress to get them to take their claws out of you. Maybe I can save some one else 5 years of an extremely abusive relationship. Say "NO!",don't give them your credit card information and walk away with both your sanity and your money.Add reply