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Thumbs down don't pay anymore for radio!!
Posted by Sandy80 on 08/21/2009
The worst and I am talking about the worst customer service ever! I asked if they could cancel one, we have two, of the Radio's as we never ever used it and don't even have it any longer, they told me I had to call exactly on the day it was going to renew or I would be charged $100.00 cancellation fee. Or here is the kicker, let it renew be charged the money call back after it was charged on my credit card and only get part of the money back. These people are greedy stupid fools and shouldn't be in business. Please I am starting a campaing, disconnect your raadio when it comes up for renewal!!
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Posted by nstigator39 on 2009-08-21:
Well the person probably did not understand you, or you them, if you get a person who can understand you and explain that you want to cancel, they will ask you why and try to get you to take an extended "trial" three additional months and if you don't like it then call back. I just told them no, cancel as of today, I have had it and I don't want to renew, so they complied but it can be a hassle if they don't understand what you want, or perhaps they act that way.
Posted by Anonymous on 2009-08-21:
"These people are greedy stupid fools" But not as stupid as paying for radio in the first place.
Posted by BokiBean on 2009-08-21:
I gotta agree with Ken. I don't understand this subscription radio at ALL!
Posted by jktshff1 on 2009-08-21:
Ken/Boki, You have to travel out of your area alot.I travel 5 states in my car. Usually on the road 2-4 days @ week. It's difficult finding local stations that you like and remembering them all. You can't program your radio to do it.
That being said, I wouldn't have it if I did not travel.
I use Sirrus Radio and love it. Varied schedules, talk, music, etc. The cost per year @ $120.00, is well worth not having to fiddle with the radio while driving.
Posted by Anonymous on 2009-08-21:
I agree with Ken and there are other options like oh.....A CD PLAYER?!
Posted by Slimjim on 2009-08-21:
I was one of those that couldn't get the paying for radio thing too until I got one. Get a Sirus or XM subscription and you'll know why people do it. You get to listen to what you want, not what happens to come in where you are.
Posted by Anonymous on 2009-08-21:
My car came with a free year of Sirius. Their heads are about to explode that I won't give them my credit card to activate my 'free' account.
Posted by Eloise on 2009-08-21:
My husband has one. We don't get any channels up here in Western Carolina.
Posted by Anonymous on 2009-08-21:
Slim, I love the "let's make a deal" everytime the contract comes up for renewal. They start at a high price, you say forget it and it's on. Two years ago they started at $189 and took less than $50 when we were done.

It is great to be able to listen to one station from LA to Vegas with no ad's.
Posted by jktshff1 on 2009-08-21:
Well, they do have "ads", but not like the regular stations.
zz..cd's yea, got some of them also, but then it's over and over and over and over again of the same thing.
I've not had to negotiate pricing.
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Horrible XM Customer Service
Posted by Bucknut458 on 03/31/2009
I've been an XM subscriber for 5 years --- with radios in two cars plus an XM Weather receiver in the cockpit of an airplane that our company operates. There have been few actual "service" problems over that time, but the billing and associated customer support is an absolute nightmare. You can't change or cancel your recurring billing online once it is instituted -- likely by design because they want to try to talk you out of doing it. However, when I called to have a recurring auto-payment stopped (due to the pending increase in rates and elimination of certain services)I was first told that I could only do that in the month my subscription renews. Since I had waited forever on hold to get through to someone, I demanded to get it handled NOW... I was then told I'd have to be transferred to another department that could handle that task. So they transferred me and I remained on hold for 36 minutes before their phone line abruptly disconnected me. I e-mailed them about this problem and got back a B. S. response about how they pride themselves in providing "world class customer service" but aside from that they did nothing to solve my actual problem. I e-mailed back and forth several times and despite demands to do so, I could NOT get anyone from XM to call me. They instead gave me another toll free number (allegedly for payment cancellations) which got answered by a recorded voice but then abruptly disconnected me before ever getting to a human being.

I absolutely cannot reach anyone to take my cancellation order !!! As a result, I am simply going to have to resort to having American Express deny all charges made by XM and thereby constructively cancel all their services.
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Posted by Soaring Consumer on 2009-03-31:
I think it would be best that you send a letter in certified mail to their headquarters with your intention to cancel.
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Poor customer service
Posted by Oldandtired on 02/02/2008
BOTHELL, WASHINGTON -- In response to a recently received XM correspondence asking me to extend my 3 mos. trial radio service on a newly purchased GM car, I called XM customer service approx. 1/30/08. That was my first mistake. Not wishing to make a difficult to correct online error, I thought telephone communication would be the wiser thing to do. And all seemingly went well. I booked 12 more mos. service at approx. $142 plus tax. I then saw an XM page that informed me I could have online service for free since I already had auto service. How cool can this be I thought; More tunes for the same money. So I called again the next day. Spoke with another service rep. who was on the ball and advised me that since I had two cars with XM service - another GM car purchased 6/05 - I qualified for the $6.99/mo rate on the second car. So he saved me money. True. But the first service rep. had failed to catch this point and had, in effect, charged me more for the second car than he should have. The second service rep. also consolidated the two radios - 2 cars - under one account number. Once again, he's on the ball.

Finally we get to the online service issue. He directs me to a link that I can use to register for the online service. But I know from prior investigation that this linked page includes a billing information page that needs to be completed. If the online service is free because I already have paid auto service, why do I need to complete a billing info page? He offers to walk me through - he's a helpful, competent guy. I say no, I'll try it myself. You've generously given me plenty of your time. That was my second mistake. I go to the link. For more than an hour I try to negotiate it w/o having to complete the billing info page. No can do. I call back and speak with a third service rep. I explain my concerns about completing the billing info page. She has a note of hesitancy/uncertainty in her voice. Go ahead and complete it, she says. Again I express my concerns. No, that's ok, she says, still w/hesitancy. Go ahead and fill it in. I do what I'm told; after all, she's the knowledgeable person. That was my third mistake. Knowing how these things tend to work, about an hour later I check my email.

Sure enough, there's a message confirming my online service order with the specification of a $7.99/mo plus tax service charge. Thought it was free, didn't you. Now reader, please note that of the three service reps. I had spoken to within a 24 hour period two had made mistakes that had the effects of charging me more money than I was supposed to be charged. I call back and explain the issue to a fourth service rep. - while gritting my teeth and explaining that I am trying, oh how I am trying, to control my irritation. Well, at that time of evening they don't have staff that are authorized either to correct or cancel your service. They only have staff who are authorized to sell you service. Funny how that works. You'll have to call back tomorrow. I call back in the morning. I speak with what seems to be a more senior service rep. person: Very professional, very accommodating, very apologetic. After all, she's the person customers talk to when they're about to terminate service. Consequently her principal responsibility is to hold on to booked business. She offers me service at a reduced rate etc., etc. Too late. I thoroughly enjoy the music in the car, no complaints whatsoever, but the jerked around factor has become too much. Maintain the radio service in the 05 Malibu - that person can't continue life w/o it -but cancel the service both in the new car and online I tell her.

All I want is never to speak with XM again. So I have my new car, and I have approx. 6 more weeks of XM auto radio service. But that's it. Do I believe anyone of the several XM persons I spoke to was less than honest and eager to serve? Absolutely not. Everyone of them, I believe, acted in accord with corporate process instructions and a genuine desire to do their job well and take care of the customer. But that brings us to the question of corporate process and the management/executive level mental giants who establish those processes. Do I believe that any of those persons would ever create a process that they suspected might confuse and hamper the customer in such manner as to benefit the corporate bottom line? What do you think? Do I believe that those same persons care as much for the customer's informed benefit as they do for their own bonuses and promotions? What do you think? Do I think that those persons might skimp on employee training and customer service in order to increase the bottom line and thereby their own rewards? What do you think?
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Posted by Hugh_Jorgen on 2008-02-03:
Sorry you had such a bad experience. You would have been better off not calling them - there is a link right off their home page to add the online service to any existing account - you just enter your radio's ID number and your email address. You set your password and you are good to go for the online service.

Posted by nstigator39 on 2008-02-03:
I just went online and set up the whole thing just using a screen name and creating a psssword, now I can listen to XM anytime on the computer, didn't need to contact a service rep.
Posted by blufour on 2008-07-29:
regarding the XM customer service: I totally agree with the first person who wrote about the bad experiences. Yes, you can sign up for on-line free listening without getting charged and it was easy to do that, just like the other commentators said. But, if you do have ANY problems that require speaking with an individual, forget it! I mean, you HAVE to do it that way (no matter that they say, go on-line and take care of this), you have no choice except calling to talk to a person with some matters but it's brutal! My husband's radio had a breakdown so we purchased a new one. This meant I had to switch service to the new one. It's been 3 days of pure torture trying to do that. The first person I called had error messages so told me to please call back later. It was only a couple of hours until closing so I waited until the next morning, knowing that by the time I waited out the hold time I'd probably get dropped off for closing time. Keep in mind that every time I've had to call I've been on hold for a LONG time. I'm talking half an hour and, yesterday, I would wait for 20 minutes or more between talking to someone and then waiting again for over 1 1/2 hour total! Each time I get a different story. The 3rd person said the phone had not been activated even though the 2nd person said it was taken care of. The 3rd person (by the way, 2 of the 4 people I spoke with could barely speak and understand English!) finally asked me if the others had told me about the terms and conditions. I says, "Noooo", thinking,"now what?" Seems that since I purchased the radio that broke on a special promo deal (for only $6 or thereabouts you get an additional radio and the additional cost for added radios is less that the main radio) I would be charged a cancellation fee of $100 for getting another radio in place of it!! By now, I'm so ready to scream at someone! I explain that I am not cancelling, only replacing a broken radio in order to KEEP THE SERVICE. She has no authority to cancel out that fee so puts me back on hold. I had to wait on hold for at least half an hour to speak to someone again. By the time he answered I was almost sure I was only getting another peon who would run me through the same loops. But he actually had the authority to waive that fee. Trouble was he was having trouble getting the system to do it. You see, they've been updating software at customer service. For the last 3 days I keep getting the same song and dance. Evidently they are having a great deal of trouble with this software update. I have now talked to 4 people trying to get this new radio activated. Each time they tell me it's okay, it's activated. I call back saying no, it is not working. They tell me it isn't activated. Now, this morning they told me the software problem has not allowed it to take affect and they will put me on a call list. Someone is to call and let me know it is activated and tell me how to set the radio to get it going. By now I know how to start the blasted radio! I just need them to get their heads out of the mud and do what THEY need to do. I will be very surprised if I get a call back. This is not the first time, by any means, that I've had trouble with XM customer service. ANYtime I've had to speak with someone about ANYthing there has been all this hassle. No one seems to know what they're doing. When I got a home radio to give as a gift and added the extra charge to my account I had to speak with someone and the woman assured me that by paying with my credit card at that time it would not mean I would keep getting billed on my card. "No, we do not keep the card here on file" she said. I've been getting billed quarterly ever since on my credit card! Can't believe anything they say!
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XM Radio Billing Scam
Posted by Welchie84 on 04/27/2010
Please Read If you are about to cancel your XM Satellite Radio subscription.

I don't know you, but I can tell you what will happen next.

1. You will log into your online account to cancel the service, and find out that you MUST call an XM radio representative to cacel a subscription.

2. You will call the 800 number, and give your name, address, and account number to the first customer service representative, who will put you on hold for twenty minutes.

3. The second customer service representative will ask you for the same info you already provided, and ask you WHY you are canceling. You will answer, and be put on hold for another 30 minutes.

4. The next customer service representative will ask you for the same info you already provided, and then ask why you are canceling, and then ask if there is something they can do to keep your business. When you answer no, you wish to cancel, you will be put on hold for another twenty minutes. At this time, the phone will disconnect.

5. You will then repeat steps 2 thru 4, get disconnected again, throw your arms up in the air in disgust and call it a day.

6. One month later, your credit card will be billed again, and you will repeat steps 2 thru 4 again. This time you will be smarter (or so you think) that the representative, and you will tell the first one who answers that you are not going to wait, that you want to cancel your subscription immediately.

7. You will be put on hold for another twenty minutes. When the next person answers, they will try to come up with a payment plan that will meet your needs. You will decline and demand a cancellation. They will tell you they are cancelling your account and that you will receive a cancellation confirmation email.

8. The confirmation email never arrives.

9. One month later, you will be billed again.

10. You make one final telephone call to XM Radio and repeat all steps above. Angry, you resort to ranting on a message board in hopes that somebody will be able to wave a magic wand and make the whole mess go away.

11. When the XM fairy does not show up with the magic wand, you will be forced to cancel the credit card associated with the XM radio account. Of course, this is the one credit card you have the most credit history with, and your credit score goes down the drain.
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Posted by bcd on 2010-04-27:
Dispute the charges, don't cancel the card.
Posted by welchie84 on 2010-06-15:
UPDATE: On May 27, 2010 I called XM Radio to ask them why my satellite radio was still broadcasting. The gal who answered the telephone asked for my radio id and she DID NOT put me on hold. She seemed concerned that I was having trouble cancelling my account. After a few minutes of inquiry, she explained to me that there was no way my radio could be broadcasting. She indicated my account was closed in April 2010. She asked me to turn the radio on and tune to a station. I did and again, she could not explain how the radio was broadcasting when the account was "closed."

I clearly expressed my concerns to her and inquired if I was going to be billed again for the service. She said no, and offered to delete the credit card number that was associated with the account from the system. A few minutes later she confirmed the credit card had been deleted and was not attached to the account.

I then asked her, will I be receiving a bill in the future for the month of May. She said NO, you can't be billed because your account is closed. I reminded her that the radio was still broadcasting and she responded " I guess you are one of the lucky ones who will get free satellite radio." I told her I do not want free satellite radio. I want you to turn it off and stop billing me for the service.

Today is June 15, 2010. The radio is still broadcasting, and to date, I have not been billed for the service. I will be sure to keep you all posted on this matter.
Posted by welchie84 on 2010-06-15:
Call this telephone number if you want to speak to someone who DOES NOT PUT you on hold. 877-967-4672
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Posted by XM ripoff on 09/08/2009
I have been with XM for over 4 years and love the radio and never had any problems until now. My husband bought a radio about 1 year ago and we received is invoice payment in August. I wanted to have the payments set up electronically which would be easier right? Wrong!! First they offered me a lifetime package for $399.99 for my radio $92.24 for 5 months for my husbands. Well, they took out of my account $92.24, $22.97, & $501!! Then as of today they took out another $550! I had canceled the life time plan because I was not paying what I was told and went to the year plan for both yet I cannot get them to refund my money! I have called everyday since 8/30 and keep getting the run around, told different things by everyone I speak to, been lied to, hung up on, you name it!
This is the most crooked, unethical company I have ever dealt with. I will be filling complaints with every government agency I can find!
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Horrible Customer Service
Posted by Celticrapier on 07/30/2009
In January of this year, I obtained XM radio on a new vehicle and a subsequently ordered one for an older vehicle. Although the radio was fine and the stations were good, the service by XM was a total rip off. For 4 months I heard nothing from them and received no bills. Suddenly, I received two bills for over $400 with no explanation for this. Since I was told that the service was $9.99 per month, you can imagine my concern with this charge. When I contacted them, they were very vague about what the charge was about and after about an hour on the phone with several people, they corrected the bill and extended the service; supposedly at the $9.99 fee. Today I contacted them again as I had been directed to do. I was prepared to continue my service at the $9.99 rate. I was informed that I had a bill balance of over $46 and that they were adding an extra $1.98 per month charge for some copyright fee. I informed them that I had not received any bills nor had I received any notification that there would be an increase in the monthly rate. As this was the second time that this company attempted to raise their rates in direct violation of our original agreement, I asked to speak to a manager and was told that one was not available. Because of their horrible service and their underhanded tactics related to pricing, I instructed them to cancel the service and I would return the radio they had sent me. I was informed that there would be a $25 early termination fee and the radio could not be returned. I informed them that since they did not uphold their end of the original agreement and raised the prices quoted without notice, I was not paying any fees. I was told that a manager would contact me about this. At this time, I have not been contacted - which seems to be their preferred method of doing business.

I was satisfied with the product, but the companies policies are obviously designed to rip off the customer. At one time I would have been an avid customer and advocate of their service. But now I would not recommend them to anyone; in fact, I intend on warning everyone I know to stay away from this company unless they wish to be ripped off by their poor customer service, increasing prices, and willingness to modify their agreements without proper notice.
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Posted by MSCANTBEWRONG on 2009-07-30:
I've had Sirrus for years and never had one billing problem or issue with cust svc...they've always been great to deal with. I have 3 units and my bill is 12.99 a month.
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Try to Cancel XM Radio --Good Luck!
Posted by Kev_Nak on 07/26/2009
XM's customer service is fine if you're subscribing. If you're cancelling you get hooked up in India with this scripted methodology for making it as inconvenient as possible for you to do so. First, you'll get transferred to "another department" and it's here that they might disconnect you --accidentally? Not really. You would think so but not after I read several accounts of this online. The next thing they'll do after you eventually get through to this other dept. is that they'll tell you that their "system is down" and they can't access your account. BS --I was ON my account online as I spoke with them. It's just that XM doesn't have an option to cancel your service online. They said the service was going to be back up in two hours and to call back at that time. They couldn't take my order to cancel nor could they call *me* back when the system was back online.

Well, I thought this was very suspicious so I did a quick search online. Guess what? MANY accounts of people that got the same runaround. Exact same things listed --disconnection the moment you say "cancel" and then the "system down" bs. That got me furious. I called them back immediately as I knew their system wasn't down at that point, and I told them as much, and, oh, a miracle --their system was working again. What a surprise. I was so upset as this point that I cancelled all 3 of my XM radios instead of just the one I was calling about. Of course they run you through a hard sell script to try and get you to keep subscribing. They list a nothing "promotion" first like a 50% off for one month and then they build it up to 3 months free. I told them to make it a year for how they made me feel. Anyway, they lost someone that probably would have been a lifetime subscriber. I loved their product. But support this sleazy methodology? No way.

I'll bet they mistakenly charge my credit card next month and make me jump through hoops trying to get them to reimburse me just as many others are saying is the next thing they experienced after cancellation. I've submitted a convenient complaint form on the BBB website and I suggest anyone else do the same that has experienced this shameful scam.
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Posted by tnchuck100 on 2009-07-26:
Forget the phone calls. They will deny anything and everything. Be it XM Radio, DirecTV, Sprint, or any contract/subscription based service you should always send them a certified mail/return receipt requested letter spelling out the cancellation. Be very specific about when the date of cancellation is to be effective and that you will not honor any charges incurred after that date. If you are on auto-pay (never a good idea) plainly state if they charge you after that date it will be considered fraud and will be handled accordingly.
Posted by madconsumer on 2009-07-26:
i am so glad i did not accept them on my last vehicle purchase.
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Bill My Amex Card $272 Without My Permission
Posted by KOREAVET on 01/31/2006
I am an Veteran that suffers from depression and I figured that it might help to get away to Florida.

Prior to leaving for Florida to visit my daughters, I received a letter from XM RADIO dated 12/03/05 that they were billing my AMEX Card $271.95 for the next 2 years. I called them right away and I explained that my auto lease was up in 9 months and I would like to switch to the monthly plan and that they shouldn’t bill my credit card for 2 years in advance. I was told that it would be taken care of.

While in Florida I checked my credit card 2 weeks later and the charge was still on so I called XM again. I explained everything again to this person. I was given a reference number.
I checked again 2 weeks later and I was shocked to find the charge still on my AMEX CARD. I called XM again and after explaining my situation she hung up on me. I called back and was told that it would be taken care of. I received another reference number. The next day it was still on my card and I was getting depressed that a company this size should pull something like this.
I have been very patient with the XM Personnel but now I realize that I must get out of this Twilight Zone loop with the XM Personnel and I must initiate some kind of damage control. I call my card company and I told them about it.

As a start I have filed a detailed complaint with the Attorney General Office in Washington, D.C. My next step is to place the facts on some of the on line complaint form. In a way I feel like I am in combat again. I cannot understand how companies can operate this way. After being a good long term customer with XR RADIO and actually promoting their product why should I be treated like this? The credit was applied back to my card about 6 weeks after my first call about this.

There should be a law that states that a company cannot on their own enter a multi year renewal charge for their product and collect for years in advance without first obtaining the permission and a signature from the owner of that card. You can believe me that I will have letters going out to the appropriate government agency on this matter.

After send 2 faxes to their president they did not even reply.

Thanks for reading. Have a great week.

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Posted by cardude90 on 2006-06-01:
Xm radio "accidently" tried to charge us for 3 years of service and they cleared it up right away. Its not the company that you call its the people you get, so if you don't like the people you are talking with either hang up or say you want to talk with someone else
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XM Sirius Fraudulent Billing
Posted by Nunyourbusiness154 on 09/26/2011
While reviewing my credit card statements, I noticed a monthy charge for XM radio and a quarterly charge. My account was being billed quarterly and my spouse had noticed the 2 previous charge card statements had a monthly XM radio charge also. She had assumed we were on a monthly payment plan. I assumed that one of the kid's cars had the XM radio package (we have 5 cars). It turned out we only have 1 XM radio account and that XMSIRIUS had added a strangers account to our credit card. We spent over 2 hours and talked to 7 people and 2 months later we still had not received any credit. Called in again (another hour)and discovered that the mystery person had his radio plan adjusted to a yearly bill (with a 3 month credit-yes the credit was from my charge card).

So it was almost 3 months, 3 hours of calls, and 8 separate people and I still had the disputed charges on my credit card.

It seems like the first few people you get when you call, just want to talk you into upgrading your plan.
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Posted by Valerie on 2011-12-06:
I noticed a charge to my credit card from Sirus XM and I had prepaid through March 2012, so I knew there was an error. When I called XM to investigate the charge they could not find the charge, I then had to provide my credit card number in which they were able to determine my card was used to pay another account CHOAN HERNANDEZ's account. I do not know of this person and frankly I would not pay for a strangers account. After being on the phone on hold back an forth (an hour and a half to be exact) they told me I had to prove they charged my card by giving them my credit card statement! What? they just verified they charged my card and now I have to PROVE they charged my credit card? I was pretty ticked- not to mention my credit card was only tied to this XM account- so I'm pretty certain they goofed and charged me and/or an employee defrauded me. I sent statements to the fraud dept and sat on hold another 1 1/2 for resolution (by the way when you call, you're calling the Philippines)anyhow, the end result is I had to go to my credit card company to fight the charge. The moral of the story is...do not give XM your credit card information to store on account for automatic billing! Unless you enjoy making multiple calls, crapy customer service and the burden of proof!
Posted by Mike on 2011-12-07:
YEP YEP YEP..XM is a rip. I buy a new car every year. I call XM to change my id and account. Come to find out they billed me for the last 3 cars. I called and they said would adjust my account for 2 years then billed me more the next month. After hours on the phone I was told it was fixed. Now I buy a new truck and I am sent a new bill ( I am paid in full until 12/12.)They are so messed up they had 3 people and my old 3 cars and have been billing me on all 3. The "helper" rep didn't have a clue. I called the BI#@* every word in the book. DO NOT DO XM!!! RIP RIP RIP> ask anyone! This has been going on 8/10/10 to STILL!!!!
Posted by Jennifer on 2012-01-07:
I have been having issues with Sirius radio. I have been getting the run around for almost 2 months now. I had canceled my subscription 2 years ago, but I was charged $ 191.72, and another $ 184.24 after the cancellation. I spoke with many different people at Sirius and was advised I would be getting a refund for the full amount of $ 375.96. I have made numerous calls, spoke to supervisors and even given confirmation numbers, but still nothing. I have been on hold numerous times for more than an hour at a time. After being told on 3 separate occasions that my refund had been submitted but then rejected, I have become very angry and upset. Today, again I was on hold for 2 hours, and was told that I was only getting a refund of $ 25.54, What the heck is the problem here. They got their money from my account without authorization, and when I try to get my money back I get the run around. What is a consumer supposed to do when are getting taken advantage of ? I have jumped through enough hoops already, can I sue them or file a theft report on them ? I surely don't want to do that because I loved the service when I had it, but what choice are they leaving me ?
Posted by Joe Zarella on 2013-09-06:
I had the exact same issue. We paid for a year of XM radio. Fortunately my wife paid the annual fee and then noticed we were getting billed for a monthly fee. She called XM trying to get it fixed. Interestingly enough, the phone number linked to the "other" account is not the one on our account. However, the "other person's" account had our credit card number. After about an hour on the phone with the XM "service" rep and numerous holds she called the credit card company to dispute the charges.
This is where it gets really funny. She had the credit card rep on one line when the XM rep came back on. The credit card rep heard the entire conversation. In a nutshell, XM rep told my wife someone else must have the same credit card number! REALLY! She told XM to pack sand and ended the call. The Discover rep's comments were "Oh my, I am disputing these charges and canceling your card now". If it didn't piss me off so much I would laugh about it.
Now, about 2 months later we get a call from XM on the "other" cell phone number not linked to our account. They ask for the "other person". My wife had just hung up after telling them they had the wrong number when she realized who must be calling as she remember the "other person's" name. I called back and went through the automated system. Apparently the "other person's" credit card did not work and the were about $67 in the hole. Big surprise. I ended up talking to two reps (asked for a supervisor multiple times...never got anyone) who were complete idiots. BOTH said that since the phone number was linked to the "other person's" account, we must have the same phone number! WOW!!!
I asked Erika, the 2nd rep, to have Joe Zarella, Chief Service Officer at XM give me call. I would like to hear from him. I will hold my breath!
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Too much talking by DJs
Posted by Rvmckneely6 on 07/21/2011
XM Radio. My favorite stations are the 50s, 60s, and 70s. There was way too much talking by the DJs, such as Cousin Brucie (evenings) and the morning guy. I called XM on numerous occasions, sent certified letters to the president of the company and a couple of board members, and made online complaints. I even called several times, but the customer service reps said they could not do anything.

No one ever responded to the complaints. I pay for XM for the music, not to hear "has been DJs" talk about insignificant events (insignificant because most of the nation doesn't really care about the happenings in Smalltown USA), but to actually listen to the music I like. These DJs carry on for several minutes at a time on a regular basis. Most of their "callers" are little children.

This is my opinion, but it seems odd that these DJs spend so much time with little children. How many children really like oldies? While I do not have any evidence to suggest any inappropriate actions of the DJs with children, I am concerned.

There is an alternative called "Slacker Radio". I have an iphone, but I am concerned about "data charges". An AT & T lady told me that Slacker does use data when not using WiFi, but a Slacker review said that it does not. They do offer a radio for purchase, and that undoubtedly would not incur data charges. I think I am going to give it a try.

I will gladly pay to listen to my favorite music. I will not, however, pay to listen to DJs talk for than a few seconds at a time.

Bo McKneely
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Posted by ChuhBaca on 2011-07-21:
Good review (except it probably wasn't necessary to start going down the accusatory road regarding the age of the callers). XM is a subscription service, and music should be music, while talk stations should be talk.
Posted by THELUCKYONE on 2013-06-17:
Posted by Get Rid of the DJs on 2013-07-29:
I agree 100%. Especially Cousin Brucie...he goes on and on and on and on and on.....never plays any music...just talks about his own life events. I am going to cancel my subscription.
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