EL MONTE, CALIFORNIA -- I ordered 8- 500 bags of royal blue rose petals. I received 8- 500 bags of navy blue. When I contacted their online chat regarding receiving the wrong item, the following took place:
Chat Informatio nYou are now chatting with 'Sabrina'
Sabrina: Thank you for contacting customer support. How may I help you today?
Elaina Sanders: I received my rose petals, but they don't seem to be royal blue. They are dark like navy. They are too dark for royal blue.
Elaina Sanders: I really needed royal blue rose petals.
Sabrina: I am so sorry but that is the shade we have .
Sabrina: if you want can return them for refund or exchange
Elaina Sanders: They color says royal blue, but I think I was sent the wrong color. Anyway, I notice that there is no slip in the box.
Elaina Sanders: Shouldn't I have received a shipping slip or receipt or something?
Sabrina: 'Yes it should be there .
Sabrina: in side the box
Sabrina: however you have already received one in your email
Sabrina: as soon as you have placed order with us
Sabrina: please check
Elaina Sanders: Nope, just bags of rose petals. OK, I did receive the email. So how do I exchange these?
Sabrina: Return for exchange
Sabrina: please click on the above link for exchange details
Elaina Sanders: I won't be charge more shipping right? Because this is not really royal blue, but navy.
Sabrina: Yes for return you need to pay for shipping , & for new order also you need to pay for
Sabrina: items are exactly as ordered & as posted online
Elaina Sanders: OK. I will keep them, but I will not be ordering anything else from you. Nor will you be receiving any good or favorable reviews on any of the sites. These petals ARE NOT royal blue, but navy. They are truly TOO DARK for royal blue.
Chat InformationYour chat transcript will be sent to Essanders58@aol.com at the end of your chat.
Sabrina: I am sorry about this, last 6 years we are selling the same items without any problem
Sabrina: I am sorry that you did not liked the items
Sabrina: really very sorry about this .
Elaina Sanders: If you were truly sorry, you would correct your error without charging the customer for an order that was not right on your part.
Sabrina: I am so sorry, sure I would have done so if there is any error in our end
Sabrina: but there is not
Sabrina: thank you
Elaina Sanders: Obviously, I didn't do enough research on your company. I'm sorry too.
Elaina Sanders: Goodbye
Sabrina: bye bye
Chat InformationChat session has been terminated by the site operator.
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AVOID LIKE THE PLAGUE
Posted by Dre on 2009-10-22
EL MONTE, CALIFORNIA -- The fraudulent business practices of Ya YA Creations ranks them among the scum of the internet. It was my experience this last July 18th, to lend a helping hand to my older sister, with a wedding thrown for her daughter and my niece. I arrived a day before the wedding to help with preparations for the reception. What I found was a mad and unnecessary dash to beat the clock, as my sister had to make a last minute purchase of 25 replacement table clothes which would need ironing… all a result of Ya YA Creations’ failure to ship what they promised. Now mistakes are made, it is not uncommon to order one thing and receive something entirely different, quite by accident. However, this was not a case of mistaken order identity. My sister ordered a single tablecloth in March of this year so that she could examine its quality. Because that tablecloth was in new and acceptable condition, she put in the full order. What she received appeared to be 25 used table clothes, nearly all of them stained by something appearing to be grease and possibly rust based. It was unclear as to whether the stains were the result of prior use or a problem in manufacturing and/or packaging. Ya Ya Creations’ mistake in shipment, lousy customer service and dishonest response was absolutely appalling. Adding to the frustration was the need to iron the replacement table clothes purchased, last minute, at various Walmart stores. I personally ironed many of the replacement tablecloths until after three in the morning on the day of the wedding. Ultimately, at issue here is the despicable response of Ya YA Creations in their attempt to paint themselves as the victim in this case. Frankly it makes me sick, because they know how maliciously dishonest they are being, yet they have attempted to get away with it. After lodging her initial complaint with Ya Ya Creations, my sister was told that they felt she had used them, but if she was to return them, she would be reimbursed for their cost. The fact is, of course, that she did not use them, but returned them in the same condition they arrived in. When Ya YA Creations received the merchandise back, they then refused to reimburse her, claiming that she had used them. This is all very interesting, because at this point they had possession of the tablecloths rendering her unable to prove to anyone their condition. So she is now out the cost of the tablecloths, $227.20 and the shipping cost of $40. Ya Ya Creations’ bogus claim can not be proven, and there are several witnesses that can and are attesting to the condition of the merchandise when it arrived. The BBB now has an open case with this horrible excuse for a company, and many of us will be lodging separate complaints on appropriate web pages like this one. Interestingly, there already exists on various sites, enough ammunition to alert the public, but we can not help but add fuel to the fire that will hopefully keep the consumer away from Ya Ya altogether. This kind of consumer abuse has risen to new heights with the advent of the internet. Precedent needs to be established, because thievery via the internet highway is no less robbery than thievery on our streets.