COVINGTON, GEORGIA -- I have used Yahoo for ages and bought products from their sponsors. For some reason THEY decided we didn't like the older version and changed it for us without giving us a choice. There are things you cannot do with this version you could do with the other version. A lot of my emails require a response. The very best way was to go between each question and respond. You can't do that anymore.
It has numerous bugs that frustrate you when you use it a great deal. You lose stuff and I've had to resort to going into Word and generating my responses and pasting them in the field on Yahoo Mail. Otherwise you get to the point you are ready to send and the whole page just disappears. Never ever had that problem before. Plus it gets stuck on the inbox and won't do anything. Plus more regular messages about can't send or can't load page (email). I have no clue why someone with successful, proven software would fix something that is not broken.
I DO BLAME THE NEW CEO for all these problems. Isn't this where the buck stops. If I was in charge, I would fire this individual but not allowing them to walk out the door until they fixed the problem by returning the system to a fully operational status. I have had to open an email account with another service. If I was an advertiser on Yahoo Mail, I would have jumped ship about time all these complaints started to arise.
CALIFORNIA -- I have had Yahoo as my e-mail address for years. Over the past year they have used an obnoxious popup and temporarily blocked my access to my e-mails in order to force me to change to their Basic. I finally did and it is so inadequate that you just have to experience it.
Half the time I am now unable to forward e-mail, use the reply function when responding to an e-mail. I have to send everything new when that happens without the reference point of the sender's previous e-mail, unable to add to my contact list, and insulted by their automatically looping Answer function that does nothing but bury any issues or suggestions by consumers in the Ethernet. Yahoo's attitude -- We are the "unwashed" masses.
I have had my Yahoo account for many years. That means every account or business link I have is associated with that address. I have had trouble with it being hacked when I travel to Tel Aviv, about once or twice a month. I have done all the security related tasks to try to stop it and I thought I had it under control.
Without warning or any questions to me, Yahoo blocked my account. Fine, block it. Help me stop the spamming. Let me change addresses with a mail forwarding function so that I can still use email. I have emailed them FOUR times on the help link provided on their website. I have called TWICE and been told that I have to go through the email link on the website. How many responses have I gotten? None, zilch, zero, nada, nil.
I was told when I called the second time that after a certain period of time all my saved emails will be deleted and lost forever. Saved emails that were saved because they were important to me, gone. Add that to the fact that all my bookmarks are associated with that sign in so those are gone as well.
Does anyone have any way to actually speak with someone who can help? This has to be the most frustrating, absurdly bad customer service I've had to deal with ever. Because it's an email company it's just ridiculous that they don't ever reply to your emails!
After my 1st Yahoo Answers account was deleted earlier this year; I swore I would never use Yahoo Answers again. But I had come across a Question while searching for some info on Vitamins through Google; that lead to someone asking for help, because they were considering Suicide. So I had to help. This led to me helping, this woman out, and I decided I would try to give YA another chance. GIANT MISTAKE!
They Deleted my account after some people didn't (PERSONALLY) like what I had posted Questions & Comments on. Going through all that hard work; just to have it ruined by Yahoo yet again; did allow me to see the flaws in the service. So if you're wondering how Yahoo Answer (REALLY WORKS), then please read the info below. Here is how yahoo answers really works. It is divided into these main groups of people:
The Yahoo Answers Staff - These staff don't really exist in the way a person might think they do. They are "Suppose" to help, but all they ever do is DELETE content that they themselves personally don't like. They also DELETE content that other users report to them. They also BAN users for LIFE. The staff (Never) helps; they just send out Generic-Responses. When they delete something, they then send out a Generic-Response. NO YAHOO STAFF EVER READS ANYTHING! THEY COLLECT PAYCHECKS FOR JUST SENDING OUT PRE-WRITTEN RESPONSES!
The Yahoo Answers Site Rules - These rules are (Vague) at best. They can be twisted in whatever way they need to be to justify a DELETION. But since the Staff never sends you (Personally-Written-Emails); they never have to explain what rules you broke; if any were broken at all. So the Staff can basically do anything that they want to.
The Normal Users - These are just people that are trying to be helpful. These are also the people that suffer under the Lack of Customer Care and from the "CRY BABIES".
The Cry Babies - Are users that look for things to report. You will notice them because they end up Commenting on topics they are Against. So (Animal Hunters) will post Comments on (Vegan) issues. The Religious, against the Non-Religious. Males against Females; the list goes on.
These Cry Baby users are also the ones that report whatever things they themselves PERSONALLY DON'T like. So instead of just (NOT) commenting and letting other like-minded users discuss topics; they report those posts to Yahoo. Where Yahoo doesn't even look into these conflicts, or even bother reading the posts; they just Delete the content. "I have literally posted questions where I cited each rule into my question; to prove my question followed the rules. But Yahoo still deleted it without any explanation."
The Feedback/Help Forum - This part of Yahoo Answers was set up so people could post Questions, Comments, and Suggestions about the site. Instead it is monitored by (Pro-Yahoo-Loyalist); who Bash pretty much everyone that posts anything Negative about Yahoo. Problems are (ALWAYS) made to seem like they are the USERS fault, NOT the fault of Yahoo. No Help can be found here; unless you consider Rude-Remarks a form of help. What's more pathetic about this area; is that Yahoo doesn't delete any of those rude user comments. They will however Delete the Suggestions & Comments that point out the flaws in Yahoo Products & Services.
So basically you set up an account to help. You spend countless hours Contributing to the site; all of the time having your own Questions and Answers reported to Yahoo behind your back. Those Reports are then NOT read, but the Content is removed anyway. One day you are sent an email telling you that Something, Somewhere broke Some Rules, and that your account has been Suspended. When you ask the simple question "Why?"; you are then insulted by being sent a Generic-Response that offers NO EXPLANATION.
When you Plead your case, you are then sent another Generic-Response stating that NO account can be restored after it has been suspended. Even though Yahoo "Claims" you can plead your case to have your profile restored. Then as a (Final-Insult) Yahoo punishes not only you, but every single person that had a Question that you commented on; by deleting (ALL TRACES) of your activity.
So if you spent months making Questions and Comments that were helpful; ALL OF THAT IS FOR NOTHING! Yahoo then not only Deletes (ALL) of your Questions, but then (ALL) of the Questions you help Answer. If you posted comments on 1000 Questions; ALL 1000 will be a DELETED!
So Yahoo Answers is so flawed; that they punish 1000 Other Users; just because those users found (You) to be the most helpful. How messed up is that?! So in the end Yahoo Answers isn't Helpful. It is just a mix of Questions and Comments that the Yahoo Employees haven't yet gotten around to Deleting.
SPRING, TEXAS -- The new Yahoo email system is slow, slow, slow and a complete waste of time. If it is supposed to be an "upgrade", it falls far short of that. I will never use an email system from Yahoo or AT&T if this is the best they can provide.
HENDERSON, NEVADA -- After many efforts from their marketing department, I changed from the "Classic" Yahoo e-mail to their newer version. It was a big mistake. I understand that advertisement is one of their main survival tools, but it seems that this time they went overboard. Now I can't escape a multitude of ads and, what is even worst, their system's response time has become very slow. After about 10 years with my Yahoo e-mail address, I'm seriously considering changing it.
I never cared to upgrade to Yahoo's 'new' mail, I liked the Classic version just fine. But, in all their limited wisdom, Yahoo changed a simple feature that I really liked in the old email. There was a place to click to Sign Out. Now I have to open a drop down box, move down to the bottom (only 4 entries), and click there. This is just plain dumb. Why should I have to go through 3 actions instead of 1 click to sign out? Upgrades should make things easier, not more difficult.
I know this is so trivial that you probably laugh, but since this was one more effort my Yahoo to keep changing its email layout that I am now using Hotmail that does have a Sign Out button I can click on the main screen. Bye-bye Yahoo Mail.
Your recent form of advertising is so completely depressing that I am closing down my Yahoo account. I have had an account with you for at least 10 years, having moved from Hotmail to Yahoo because you seemed to protect your customers more from spam and adverts. This seems to have radically changed in the past year.
The recent Open University advert is completely infuriating. It is utterly intrusive and exemplifies everything that is wrong with the internet today. Every time I try to send an email or read an email an advert completely takes over my entire screen to the extent that I can no longer do anything on Yahoo. I then have to close it down and start again. It is totally offensive and irritating and I now despise your company enough that I am quitting my 10 year account with you.
SANTA CLARA, CALIFORNIA -- I have noticed more and more disgusting, annoying, and underhanded tactics being used by Yahoo recently. Offhand, I can cite the following:
Yahoo emails keep popping up with Yahoo Messenger notices about some unknown people wanting to contact me. It takes not just one click, but two clicks, in order to turn off the popup. Even then, that's only temporary. It keeps popping up again and again. I tried uninstalling Yahoo Messenger, Yahoo toolbar, and everything associated with Yahoo extras, as well as any other Messenger programs in my computer, but to no avail. Then I searched and learned that I need to go to my email and click on a smiley next to my username, then click on an item to turn off that messenger feature. How come Yahoo Messenger messages from strangers keep popping up even after I had uninstalled that Messenger program?
Recently, I can no longer 1-click to go to MyYahoo. Yahoo now pops up a full screen ad and I have to click on "Go to my page". Very annoying and shows Yahoo people are unconcerned about customer inconveniences and intent on forcing ads on its customers.
In general, Yahoo has been forcing ads and pop-ups on its customers/users with very annoying tactics, and designed so that it is difficult to disable their annoyances. What kind of ethics do the Yahoo executives abide by? Are they all subscribed to the principle of "Customers and users be damned"?