SPRING, TEXAS -- The new Yahoo email system is slow, slow, slow and a complete waste of time. If it is supposed to be an "upgrade", it falls far short of that. I will never use an email system from Yahoo or AT&T if this is the best they can provide.
HENDERSON, NEVADA -- After many efforts from their marketing department, I changed from the "Classic" Yahoo e-mail to their newer version. It was a big mistake. I understand that advertisement is one of their main survival tools, but it seems that this time they went overboard. Now I can't escape a multitude of ads and, what is even worst, their system's response time has become very slow. After about 10 years with my Yahoo e-mail address, I'm seriously considering changing it.
There was a huge ad on my screen when I went to Yahoo! There was a link that said "Ad Feedback" so I was going to tell them I did not appreciate my whole screen filling with an ad. But when I clicked the link it said the site was "Forbidden". I guess that is one way to keep negative feedback to a minimum.
Why does Yahoo ask you every time you change to a different page within Yahoo your ID and Password, and then, when you get frustrated, they make you feel stupid because they say you have entered the wrong password or ID and you know you haven't. Then, just to show you how much power they have over you, you get locked out for up to "24 HOURS". Who's crazy - I've had the same name I was born with almost 50 years ago and the same birth date, too. Yahoo says my birthday that I log into isn't mine.
So to make sure I'm not the one going crazy, I got out my birth certificate and I'll be, to my surprise, my Mother signed it and I am right. I haven't totally lost touch with reality, "YAHOO" has. I tried for 3+ hours to contact a real live person on my cell phone and as of this writing, it is 8:50 am, and I am still on hold. Lucky for me it's Saturday and calls are free for AT&T Cell Phones, so if I have to, I will stay on hold till 6:00 A.M. Monday morning if that's what it takes.
"Yahoo" is not going to get the best of me, at least I hope not. My hope is that someone with some kind of authority will see this and correct the problem so that no more consumers will be affected by the inability or unwillingness to properly and satisfactorily validate their consumers concerns with a live human being with feeling and not some drone machine with no personality. Thank you.
SUNNYVALE, CALIFORNIA -- I have been an internet user for more than 10 years without any security problems until I joined Yahoo some 3 years ago. Recently my Yahoo e-mail account was compromised; my password and my security answers were stolen and changed. I no longer have access to my Yahoo account. This criminal behavior now leaves me at risk for identity theft and computer fraud.
I have telephoned and e-mailed Yahoo several times a day for one week to report this incident. I requested that my account be shut off and deleted. Yahoo refuses to comply with my request. Yahoo refuses to admit that Yahoo's internet services have serious security problems. Do not set up e-mail accounts with Yahoo; you will be putting your identity and credit rating at great risk. Yahoo is the worst internet company I have ever done business with. Yahoo is not a secure internet site.
INDIANA -- Like others, I was trapped into an automatic renewal program. I did receive an e-mail about the renewal and the fact that I could cancel. But Yahoo, an internet icon, does not allow cancellation online. The reason: when you call the given number, if connected at all (the first time I was sent into cyberspace) you will have to wait forever for a reply. I've yet to learn if indeed they did cancel.
I recently e-mailed Yahoo Greetings to cancel my membership because they were about to renew FOR me and (of course) charge me another annual fee. I received this e-mail: "We prefer to process your cancellation in a secure manner. Therefore, we ask that you call us at 1-866-228-2434. We understand the inconvenience this may cause, but some cancellations require that we ask for information that is not safe to send via email."
This was my reply: "This is a load of crap. You didn't need to speak to me to take my money and sign me up!!! I am sitting here on hold, waiting for "the next available agent" reconsidering my past praise and loyalty to Yahoo products..." I had already written to Yahoo complaining because they won't give you an e-mail address -- only a link -- so you don't have proof that you ever contacted them. Now this. Scummy.
Save yourself the time and headaches by NOT using the Yahoo Music subscription services! Yahoo is very quick to charge your credit card, but not so quick to allow access to the music you pay for. It claims that there is a refund service should music fail to license. The problem is, no matter how much information about a track you give them, the transaction or anything else concerning their failure to deliver, you can never give them enough detail to process a refund.
On top of that, in my case, for the songs I bought that Yahoo was kind enough to allow me to access, suddenly one day they would no longer play! Contact Yahoo AGAIN several times and I get the same stock answer that I need to provide more detail to fix the problem. Yahoo Music subscription is a scam! There is no one to police them so they can get away with it! Do not help them steal from you!