I signed up for a trial membership in 2005 for Yahoo ecards. Every year since I have automatically been charged for renewal. I am not able to take my credit card information off their site or cancel my membership. This year I decided I wasn't going to pay for another year - it's only $15 but the point is I don't want it and I don't want my credit card information stored on their website. It's my right to not have it stored there which is the main basis of my complaint.
Since I could not do this via online I had to call and then I had to wait at least 30 minutes for someone to answer and then they had trouble finding my account because it was under an alternative email address - even though the one I gave them is the one I need to sign in to the account.
I WILL NEVER AGAIN BUY AN AMERICAN GREETING PRODUCT AGAIN AND I WILL TELL EVERYONE NOT TO FALL FOR THEIR "TRIAL MEMBERSHIP" SCAM. A company should not be permitted to keep someone's credit card information on file - especially with all the problems lately with accounts being compromised.
I have had my Yahoo account for many years. That means every account or business link I have is associated with that address. I have had trouble with it being hacked when I travel to Tel Aviv, about once or twice a month. I have done all the security related tasks to try to stop it and I thought I had it under control.
Without warning or any questions to me, Yahoo blocked my account. Fine, block it. Help me stop the spamming. Let me change addresses with a mail forwarding function so that I can still use email. I have emailed them FOUR times on the help link provided on their website. I have called TWICE and been told that I have to go through the email link on the website. How many responses have I gotten? None, zilch, zero, nada, nil.
I was told when I called the second time that after a certain period of time all my saved emails will be deleted and lost forever. Saved emails that were saved because they were important to me, gone. Add that to the fact that all my bookmarks are associated with that sign in so those are gone as well.
Does anyone have any way to actually speak with someone who can help? This has to be the most frustrating, absurdly bad customer service I've had to deal with ever. Because it's an email company it's just ridiculous that they don't ever reply to your emails!
UNKNOWN -- Yahoo and many other browsers have recently began an assault of commercial ads that twitch, jerk and flash in your face. They have a watermelon that runs back and forth to get your attention. Also a roach that runs around flashing lights. It is extremely annoying when all I want to do is check my mail. I will never purchase or use any of these services just out of spite for irritating me.
I urge everyone to never click on these ads to send a message to these greedy people that the ads are not wanted. Yahoo isn't the only one. Many sites have done this - 5 that I can count, all at once they started. I ask Yahoo to stop or I will find another site to get my mail!
HOUSTON, TEXAS -- I recently tried to get a service that turned out to be unavailable in my area. On the product page in Yahoo Search, "**", with a profile area the same as mine, was commenting about how well the product worked recently. Now curious, I decided to check "**" other (151 total) reviews. "**" had the same service from multiple different companies, some in other states; the product for my area is confirmed not available. Even more curious, after I posted this, "**" now has a profile that is "private". How do all these companies know and have a review from "**"?
Why does Yahoo ask you every time you change to a different page within Yahoo your ID and Password, and then, when you get frustrated, they make you feel stupid because they say you have entered the wrong password or ID and you know you haven't. Then, just to show you how much power they have over you, you get locked out for up to "24 HOURS". Who's crazy - I've had the same name I was born with almost 50 years ago and the same birth date, too. Yahoo says my birthday that I log into isn't mine.
So to make sure I'm not the one going crazy, I got out my birth certificate and I'll be, to my surprise, my Mother signed it and I am right. I haven't totally lost touch with reality, "YAHOO" has. I tried for 3+ hours to contact a real live person on my cell phone and as of this writing, it is 8:50 am, and I am still on hold. Lucky for me it's Saturday and calls are free for AT&T Cell Phones, so if I have to, I will stay on hold till 6:00 A.M. Monday morning if that's what it takes.
"Yahoo" is not going to get the best of me, at least I hope not. My hope is that someone with some kind of authority will see this and correct the problem so that no more consumers will be affected by the inability or unwillingness to properly and satisfactorily validate their consumers concerns with a live human being with feeling and not some drone machine with no personality. Thank you.
SUNNYVALE, CALIFORNIA -- I have been an internet user for more than 10 years without any security problems until I joined Yahoo some 3 years ago. Recently my Yahoo e-mail account was compromised; my password and my security answers were stolen and changed. I no longer have access to my Yahoo account. This criminal behavior now leaves me at risk for identity theft and computer fraud.
I have telephoned and e-mailed Yahoo several times a day for one week to report this incident. I requested that my account be shut off and deleted. Yahoo refuses to comply with my request. Yahoo refuses to admit that Yahoo's internet services have serious security problems. Do not set up e-mail accounts with Yahoo; you will be putting your identity and credit rating at great risk. Yahoo is the worst internet company I have ever done business with. Yahoo is not a secure internet site.
Yahoo did send me an email about the bill that was coming up and how to cancel the service. So I did what they said and went to "manage my account". It had me verify my password before I could move forward with the process. I clicked on the cancellation button and it kept moving through questions about why was I cancelling, and to click "yes-continue cancellation process", so the next screen asked if I wanted to just "downgrade" my service, click "yes - to downgrade" or click "no - to continue the cancellation". Next screen was "do you have issues with our service", click "yes to continue cancellation" or "no - to stop".
So I click "yes" to continue and it goes to another sign in screen. So I am thinking, it's done, I'm back at the sign in screen. Well, guess what, I was wrong. You had to sign in a 2nd time, and then it would continue to cancel. So I got charged for a service I maybe used twice for the year, believe me, they haven't heard the last of it. I have every intention of filing a claim against them. Hope their attorney's are coming to my area small claims court. They are deceiving people with their system, and I think they should pay!
I signed up with Yahoo web hosting starter plan. Such plan, as they had indicated on their website is 8.96 for the first two months. The 25 dollar set up fee is supposed to be waived. For the first two months only, instead of being charged 11.95 per month, they charge 8.96... Regardless of what was stated on their website, Yahoo went ahead and charged the 25 dollar set up fee and 11.95 per month charge to my card... Called Yahoo tech support, billing support - both to no avail. E-mailed Yahoo twice. No response.
Placed dispute with bank and certified mailed Terry Semel, CEO of Yahoo on Dec. 27, 2006 that if he does not return my money within 14 days of receipt of letter, a police report will be filed and district attorney will be contacted as well for prosecution consideration. Ii is Jan. 7, 2007 today and have not heard a word from Yahoo. If they do not reply within the above-stated timeframe, I will take such actions stated. If you have been frauded in the same manner by Yahoo, PLEASE CONTACT ME AND YOUR CASE WILL BE SUBMITTED TO THE DISTRICT ATTORNEY. Thank you.
INDIANA -- Like others, I was trapped into an automatic renewal program. I did receive an e-mail about the renewal and the fact that I could cancel. But Yahoo, an internet icon, does not allow cancellation online. The reason: when you call the given number, if connected at all (the first time I was sent into cyberspace) you will have to wait forever for a reply. I've yet to learn if indeed they did cancel.
There was a huge ad on my screen when I went to Yahoo! There was a link that said "Ad Feedback" so I was going to tell them I did not appreciate my whole screen filling with an ad. But when I clicked the link it said the site was "Forbidden". I guess that is one way to keep negative feedback to a minimum.