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31 Reviews & Complaints
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The New Yahoo Mail System Is Slow, Worthless and a Waste of Time
Posted by Guyray on 10/02/2013
The new Yahoo e-,mail system is slow, slow, slow and a complete waste of time. If it is supposed to be an "upgrade," it falls far short of that. I will never use an e-mail system from Yahoo or AT&T if this is the best they can provide.
     
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Posted by ok4now on 2013-10-04:
I use Yahoo strictly for Junk Mail and it works great!!
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Yahoo Dysfunction
Posted by Miguelfont on 10/01/2013
HENDERSON, NEVADA -- After many efforts from their marketing department, I changed from the "Classic" Yahoo e-mail to their newer version. It was a big mistake. I understand that advertisement is one of their main survival tools, but it seems that this time they went overboard. Now I can't escape a multitude of ads and, what is even worst, their system's response time has become very slow. After about 10 years with my Yahoo e-mail address, I'm seriously considering changing it.
     
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Forced to Change From Classic to Basic E-Mail
Posted by Denniskmp on 07/20/2013
CALIFORNIA -- I have had Yahoo as my e-mail address for years. Over the past year they have used an obnoxious popup and temporarily blocked my access to my e-mails in order to force me to change to their Basic.

I finally did and it is so inadequate that you just have to experience it. Half the time I am now unable to forward e-mail, use the reply function when responding to an e-mail (I have to send everything new when that happens without the reference point of the sender's previous e-mail, unable to add to my contact list, and insulted by their automatically looping Answer function that does nothing but bury any issues or suggestions by consumers in the Ethernet.

Yahoo's attitude--we are the "unwashed" masses.
     
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Posted by DebtorBasher on 2013-07-20:
I couldn't agree with you more! I hate their new format. It took me awhile just to figure out where the basic features were. I don't like that the sender's Email address doesn't show. Then, I found out it takes about four clicks just to get it. I don't like that we were not given the choice to keep it the way it was or accept the new format. I don't like it...not one bit...no siree Bub!!!
Posted by John Nicholson on 2013-07-20:
I also agree. I no longer use Yahoo mail. With so many free email clients out there, no one has to use something as bad as Yahoo. I cannot recommend "mail.com" either.
Posted by FoDaddy19 on 2013-07-21:
I don't particularly care for it either, but I'm not paying a dime for the service either, so I can't complain too much.
Posted by CU on 2013-07-21:
All versions of Windows email (Outlook, Outlook Express, Live Mail..) can connect to Yahoo. You'll get your email just fine, but you won't get all the ads and other crap. You can set up folders and store as much mail and for as long as you wish.
Posted by ok4now on 2013-07-21:
I use Yahoo strictly for a junk email address. This keeps my G-mail and Verizon accounts clean and spam free.
Posted by former-yahoo-customer on 2013-08-03:
their new interface is riddled with holes and I cannot stand their new interface. Yes it is free but Yahoo still needs to worry about customers because without them they receive no advertising revenue. My account was hacked (there have been quite a few cross-scripting and SQL injection attacks on Yahoo allowing hackers to steal your information but their customer service reps (if you can reach them) will tell you that it was your fault for not selecting a strong enough password. Now they are deleting accounts after 30 days of no logins. I was locked out of my account because of suspicious activity and the account being hacked. My account was deleted for inactivity. Half the time I've tried to log into my account, the interface was so slow that I finally gave up signing in. I was a Yahoo customer for years and cannot believe they have wrecked their whole site and didn't give customers the option of keeping the classical bug free design that is a much better interface and doesn't have all the stupid bells and whistles that are annoying on the new interface. This is a bigger mistake than when Coke removed their original formula and replaced it with a "new and improved" Coke. Unfortunately I don't see Yahoo returning their classic email interface to customers any time soon. Why fix something that wasn't broken in the first place? Not only did they try to fix what wasn't broken, they replaced the interface that wasn't broken with a bug riddled piece of junk interface. It isn't just their mail, the new news interface also is a piece of junk. I have designed websites and cannot believe someone would create such an ugly interface especially when the interface they already had wasn't broken.
Posted by RON SMITH on 2013-10-14:
HERE WE GO W/ ANOTHER E-MAIL CHANGE FOR YAHOO.
BEEN A FEW DAYS NOW and THE PAIN GOES ON.IE,
1--- SENT MAIL IS SLOW TO SHOW UP--IF AT ALL.
2--- TO EDIT and FORWARD A MAIL IS NEVER RACKING
3--- TO FORWARD A MAIL USING THE 1ST. NAME LETTER OF THEIR MAIL ADDRESS DOESN'T WORK.
4--- NO CHOICE IN OTHER VERSIONS, THAT WORKED

ON and ON and ON
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Yahoo Has No Customer Service
Posted by Michael.bettin on 05/15/2013
I have had my Yahoo account for many years. That means every account or business link I have is associated with that address. I have had trouble with it being hacked when I travel to Tel Aviv, about once or twice a month. I have done all the security related tasks to try and stop it and I thought I had it under control.

Without warning or any questions to me, Yahoo blocked my account. Fine, block it, help me stop the spamming, let me change addresses with a mail forwarding function so that I can still use email. I have emailed them FOUR times on the help link provided on their website. I have called TWICE and been told that I have to go through the email link on the website. How many responses have I gotten? None, zilch, zero, nada, nil.

I was told when I called the second time that after a certain period of time all my saved emails will be deleted and lost forever. Saved emails that were saved because they were important to me, gone. Add that to the fact that all my bookmarks are associated with that sign in so those are gone as well.

Does anyone have any way to actually speak with someone who can help? This has to be the most frustrating, absurdly bad customer service I've had to deal with ever. Because it's an email company it's just ridiculous that they don't ever reply to your emails!
     
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Posted by nikalseyn on 2013-05-15:
I have had a yahoo account for many, many years and have also found their "customer service" almost useless. However, I have since moved on, as have most experienced email users, and tho still maintaining a Yahoo email address, instead use one of the many other email clients out there---or two, or three, etc. Actually, it is better to use use more many rather than rely on just one. And, an unreliable one at that.
Posted by FoDaddy19 on 2013-05-15:
Yahoo email is basically free, you get what you pay for. As far as customer service goes, I certainly wouldn't expect much. I would not rely on webmail for high priority business use or anything that's of profound inportance.
Posted by switchtogoogle on 2013-06-11:
1. Switch to google. 2. (if you think you can win) file a lawsuit.
Posted by roy on 2013-06-26:
I hate the new yahoo mail, there was nothing wrong with the classic mail.
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Commercials
Posted by Akulchebam13 on 03/21/2013
UNKNOWN -- Yahoo and many other browsers have recently began an assault of commercial ads that twitch, jerk and flash in your face they have a matermelon that runs back and forth to get your attention also a roach that runs around flashing lights. it is extremely annoying when all I want to do is check my mail. I will never purchase or use any of these services just out of spite for irritating me.

I urge everyone to never click on these ads to send a message to these greedy people that the ads are not wanted. Yahoo isn't the only one many sites have done this 5 that I can count, all at once they started. I ask Yahoo to stop or I will find another site to get my mail!
     
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Posted by clutzycook on 2013-03-21:
A lot of websites do that. I agree it's annoying though.
Posted by Obsfucation on 2013-03-21:
The secret to this is not to use the web based version of Yahoo mail (or hotmail, orGmail). You can use the built-in Windows email programs, and set them up to access your Yahoo account. If you Google WINDOWS LIVE EMAIL YAHOO SETUP you get easy instructions.

When you do this, all you ever get is email. You'll never see an ad, and it is much faster than the web version.

If your machine doesn't already have Windows Live Email on it, you can download it for free from Microsoft.
Posted by JAKFK on 2013-03-21:
The sites you are talking about are free. Those adds, annoying as they are, help to pay for the free services, email, and such that we all take for granted when logging in. I would much rather put up with those every once in awhile, as opposed to paying for an email account.
Posted by Obsfucation on 2013-03-21:
I would venture to say that Yahoo (et al) makes more money by sifting through your emails to extract data about you, and selling it. That's the reason they offer free email.
Posted by Wally25 on 2013-03-21:
I find the Zoosk.com Ads pretty annoying with that stupid heart puppet rambling to the girl about dating.
Posted by Faheem Nasir on 2013-03-29:
I'm surprise to look how yahoo agreed to disvalue its status.
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Yahoo Cannot Even Access Their Own Sites
Posted by Bob932304 on 08/13/2012
There was a huge ad on my screen when I went to Yahoo!. There was a link hat said "Ad Feedback" so I was going to tell them I did not appreciate my whole screen filling with an ad. But when I clicked the link it said the site was "Forbidden". I guess that is one way to keep negative feedback to a minimum.
     
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Posted by Anna Molly on 2012-08-13:
I don't deal with yahoo, except for instant messenger, therefore I don't see their main site. Obviously, the "Ad Feedback" was just another way to get you to click another link.

In my opinion, if you don't like yahoo, just stay away, it's a free site that you can easily say goodbye to. I don't know what you use it for, but, that might be helpful in giving you some advice.
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Yahoo Product Review Fraud?
Posted by Dwillcu2 on 06/14/2012
HOUSTON, TEXAS -- I recently tried to get a service that turned out to be unavailable in my area. On the product page in Yahoo Search, "Aaron", with a profile area the same as mine, was commenting about how well the product worked recently. Now curious, I decided to check "Aaron"s" other (151 total) reviews; "Aaron had the same service from multiple different companies, some in other states; the product for my area is confirmed not available. Even more curious, after I posted this, "Aaron" now has a profile that is "private". How do all these companies know and have a review from "Aaron"?
     
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Intrusive Advertising
Posted by Mmfaff on 03/11/2012
Your advertising is become to intrusive. When I have ads pop up as I am viewing your page and I can't stop them or get rid of them; and have to wait while they run, it's not worth looking at your page anymore.
     
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Posted by azRider on 2012-03-11:
Have you turned on your popup blocker so that won't happen ?
Posted by nikalseyn on 2012-03-11:
If you are not doing so, state using Mozilla Firefox instead of Internet Explorer 7 or 8 or whatever version of IE you are using. Go to Mozilla.org and download where it says "get firefox on the left side. Once you have downloaded Firefox, left click "tools" on the top bar, then left click "addons". click get addons and find "AdBlock Plus" and Addblock Plus Popup addon 0.2.9. Both of these extensions will disable popups from most sites and you can block popups, allow certain ones, etc.

I have been using Firefox for 9 months or so now and am pleased as punch. I will never go back to IE again. It took me a month to really get used to Firefox, but it is much safer(virus, malware wise) and has many great addons you can get, like the adblock, etc.

Give it a try. You can download it and then use it whenever you want while you still have IE on your machine. You just use Firefox or IE as your browser whenever you go on the internet. You will be glad you switched. It took me many, many years to wise up, but I am now a happy camper and my homepage is at my.yahoo so I know what you are going thru with IE---by the way, you should set IE to not allow popups if you haven't done so already---that may be part of your problem. I cannot get to IE right now on this machine and have forgotten how to do it, but do a search for "disable popups IE" and then enable to popup blocker. That may help if you are skittish about using firefox. But, you shouldn't be.
Posted by fog17 on 2012-03-12:
I know this is how they make their money - advertising. On my old computer I go to Task Manager, click plug-in-container, and cancel the process. This stops the advertisers little videos running taking up my computer time.
Posted by trmn8r on 2012-03-12:
You need to find out which capability is allowing the ads to run. Videos are likely Flash. In IE8, I use ToggleFlash to turn off Flash with one click (it has an icon on my Command Bar. It's great. If you load a page that needs Flash that you want, all you have to do is click the icon and reload the page.

There are similar products to disable JavaScript, such as NoScript. I haven't tried that yet. JavaScript makes possible some of the pop-unders, I believe.

My understanding is IE9 finally makes it easier to turn Flash and JavaScript on and off. Firefox and similar products implemented this a long time ago. Good luck.
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Unprotected Sky Wall
Posted by Helenmcaleer39 on 09/14/2011
My e-mail account has been hacked. My relative informed me someone has hacked my email because she is getting email from me which I never sent. All appears to be junk mail.

I also get junk mail from a friend which she never sent. All of that mail is junk mail. i.e. Student loans, money lenders, fads, ads, etc.

I also get this junk mail...However my relative should not have received
these annoying messages.

Helen Mcaleer / helenmcaleer39@Yahoo. Com
     
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Posted by MRM on 2011-09-14:
This is the reason why you should never open a SPAM email. Once you clicked on a spam email, it will collect email addresses in your contacts and send spam to all those in your contacts.
Posted by lexophiliac on 2011-09-14:
Follow your email service provider's procedure for reporting and fixing the problem helen. Each provider has a slightly different protocol for dealing with the issue. With some, it is as simple as changing your email password.

I received an email from someone on my contact list, opened it and it was spam mail. My contact assured me they did not send it. I then received an email from me to me?! It was spam also.

Another contact on my list sent me an email recently questioning why I sent a spam mail to them. By then I had realized my contacts for that account had been hacked and took the necessary steps to stop any further damage.
Posted by PepperElf on 2011-09-14:
This is why I like my gmail. I had trouble on one of my accounts where it was being reported as being accessed in other countries.

So I set up that account so that when logging in the system will call me first and give me a code. Then I use that code to activate the login.

So far it's worked.


I don't know if yahoo offers that but you should check to see if they do.
Posted by Nohandle on 2011-09-14:
This happened to a relative of mine several years ago when she received an invitation from a trusted friend to join Reunions.Com. She clicked on the website and began answering a few questions and then decided she wanted no part of it. She immediately exited the program but EVERYONE on her email list received an invitation in her name to join. She had provided no email addresses to them.

I emailed her before I opened and asked if she had sent in my address and she was upset beyond word. I still don't understand how these companies can harvest your address book but they certainly can and do.

I might suggest, in addition to what lexophiliac has stated, you might want to consider sending a blanket email notice to all in your address book. Simply in the subject line something akin to I DID NOT SEND YOU AN EMAIL ON whatever the date was. Down in the message part simply tell them not to open it because you had nothing to do with it. That's what my relative did because she didn't know what else to do at the time and wanted to warn everyone.
Posted by ok4now on 2011-09-15:
In all likelihood your password was hacked. This recently happened to me on my MSN account. All of my contacts where then spammed. Very embarrassing. Easy to fix, change your password. Problem solved.
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Why does Yahoo require you to enter your password "99,000,000" times!
Posted by on 08/20/2011
Why does Yahoo ask you every time you change to a different page within Yahoo your ID and Password, and then, when you get frustrated, they make you feel stupid because they say you have entered the wrong password or ID and you know you haven't. Then, just to show you how much power they have over you, you get locked out for up to "24 HOURS". Who's crazy, I've had the same name I was born with almost 50 years ago and the same birthdate, too. Yahoo says my birthday that I log into isn't mine, so to make sure I'm not the one going crazy, I got out my birth certificate and I'll be, to my surprise, my Mother signed it and I am right. I haven't totally lost touch with reality, "YAHOO" has. I tried for 3+ hours to contact a real live person on my cell phone and as of this writing, it is 8:50 a. m., and I am still on hold. Lucky for me it's Saturday and calls are free for AT&T Cell Phones, so if I have to, I will stay on hold till 6:00 A.M. Monday morning if thats what it takes. "Yahoo" is not going to get the best of me, at least I hope not. My hope is that someone with some kind of authority will see this and correct the problem so that no more consumers will be affected by the inability or unwillingness to properly and satisfactorily validate their consumers concerns with a live human being with feeling and not some drone machine with no personaility.
thank you,
pissed@yahoo
     
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Posted by MRM on 2011-08-20:
Hi,

Make sure that your browser's protected mode is turned off. Toodles...
Posted by Cwazychicken on 2011-08-20:
Has your email been compromised? Maybe someone got into it and changed some info? That happened to me with gmail, lost my email and everything because someone decided to hack it.
Posted by trmn8r on 2011-08-20:
I wonder if this is something on your end. I use Yahoo! all the time, and it keeps me logged in for two weeks at a time. Good luck - sounds like an anomaly, and I haven't seen similar complaints.
Posted by oldisgood on 2011-08-21:
I, too, have never had the problem you encountered. Seems like it must be something on the users end and not Yahoo. Let us know Monday when you finally get ahold of someone.
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