SANTA CLARA, CALIFORNIA -- I have noticed more and more disgusting, annoying, and underhanded tactics being used by Yahoo recently. Offhand, I can cite the following:
Yahoo emails keep popping up with Yahoo Messenger notices about some unknown people wanting to contact me. It takes not just one click, but two clicks, in order to turn off the popup. Even then, that's only temporary. It keeps popping up again and again. I tried uninstalling Yahoo Messenger, Yahoo toolbar, and everything associated with Yahoo extras, as well as any other Messenger programs in my computer, but to no avail. Then I searched and learned that I need to go to my email and click on a smiley next to my username, then click on an item to turn off that messenger feature. How come Yahoo Messenger messages from strangers keep popping up even after I had uninstalled that Messenger program?
Recently, I can no longer 1-click to go to MyYahoo. Yahoo now pops up a full screen ad and I have to click on "Go to my page". Very annoying and shows Yahoo people are unconcerned about customer inconveniences and intent on forcing ads on its customers.
In general, Yahoo has been forcing ads and pop-ups on its customers/users with very annoying tactics, and designed so that it is difficult to disable their annoyances. What kind of ethics do the Yahoo executives abide by? Are they all subscribed to the principle of "Customers and users be damned"?
I signed up for a trial membership in 2005 for Yahoo ecards. Every year since I have automatically been charged for renewal. I am not able to take my credit card information off their site or cancel my membership. This year I decided I wasn't going to pay for another year - it's only $15 but the point is I don't want it and I don't want my credit card information stored on their website. It's my right to not have it stored there which is the main basis of my complaint.
Since I could not do this via online I had to call and then I had to wait at least 30 minutes for someone to answer and then they had trouble finding my account because it was under an alternative email address - even though the one I gave them is the one I need to sign in to the account.
I WILL NEVER AGAIN BUY AN AMERICAN GREETING PRODUCT AGAIN AND I WILL TELL EVERYONE NOT TO FALL FOR THEIR "TRIAL MEMBERSHIP" SCAM. A company should not be permitted to keep someone's credit card information on file - especially with all the problems lately with accounts being compromised.
I recently e-mailed Yahoo Greetings to cancel my membership because they were about to renew FOR me and (of course) charge me another annual fee. I received this e-mail: "We prefer to process your cancellation in a secure manner. Therefore, we ask that you call us at 1-866-228-2434. We understand the inconvenience this may cause, but some cancellations require that we ask for information that is not safe to send via email."
This was my reply: "This is a load of crap. You didn't need to speak to me to take my money and sign me up!!! I am sitting here on hold, waiting for "the next available agent" reconsidering my past praise and loyalty to Yahoo products..." I had already written to Yahoo complaining because they won't give you an e-mail address -- only a link -- so you don't have proof that you ever contacted them. Now this. Scummy.
Save yourself the time and headaches by NOT using the Yahoo Music subscription services! Yahoo is very quick to charge your credit card, but not so quick to allow access to the music you pay for. It claims that there is a refund service should music fail to license. The problem is, no matter how much information about a track you give them, the transaction or anything else concerning their failure to deliver, you can never give them enough detail to process a refund.
On top of that, in my case, for the songs I bought that Yahoo was kind enough to allow me to access, suddenly one day they would no longer play! Contact Yahoo AGAIN several times and I get the same stock answer that I need to provide more detail to fix the problem. Yahoo Music subscription is a scam! There is no one to police them so they can get away with it! Do not help them steal from you!
HOUSTON, TEXAS -- I recently tried to get a service that turned out to be unavailable in my area. On the product page in Yahoo Search, "**", with a profile area the same as mine, was commenting about how well the product worked recently. Now curious, I decided to check "**" other (151 total) reviews. "**" had the same service from multiple different companies, some in other states; the product for my area is confirmed not available. Even more curious, after I posted this, "**" now has a profile that is "private". How do all these companies know and have a review from "**"?
Why does Yahoo ask you every time you change to a different page within Yahoo your ID and Password, and then, when you get frustrated, they make you feel stupid because they say you have entered the wrong password or ID and you know you haven't. Then, just to show you how much power they have over you, you get locked out for up to "24 HOURS". Who's crazy - I've had the same name I was born with almost 50 years ago and the same birth date, too. Yahoo says my birthday that I log into isn't mine.
So to make sure I'm not the one going crazy, I got out my birth certificate and I'll be, to my surprise, my Mother signed it and I am right. I haven't totally lost touch with reality, "YAHOO" has. I tried for 3+ hours to contact a real live person on my cell phone and as of this writing, it is 8:50 am, and I am still on hold. Lucky for me it's Saturday and calls are free for AT&T Cell Phones, so if I have to, I will stay on hold till 6:00 A.M. Monday morning if that's what it takes.
"Yahoo" is not going to get the best of me, at least I hope not. My hope is that someone with some kind of authority will see this and correct the problem so that no more consumers will be affected by the inability or unwillingness to properly and satisfactorily validate their consumers concerns with a live human being with feeling and not some drone machine with no personality. Thank you.
SUNNYVALE, CALIFORNIA -- I have been an internet user for more than 10 years without any security problems until I joined Yahoo some 3 years ago. Recently my Yahoo e-mail account was compromised; my password and my security answers were stolen and changed. I no longer have access to my Yahoo account. This criminal behavior now leaves me at risk for identity theft and computer fraud.
I have telephoned and e-mailed Yahoo several times a day for one week to report this incident. I requested that my account be shut off and deleted. Yahoo refuses to comply with my request. Yahoo refuses to admit that Yahoo's internet services have serious security problems. Do not set up e-mail accounts with Yahoo; you will be putting your identity and credit rating at great risk. Yahoo is the worst internet company I have ever done business with. Yahoo is not a secure internet site.
Yahoo did send me an email about the bill that was coming up and how to cancel the service. So I did what they said and went to "manage my account". It had me verify my password before I could move forward with the process. I clicked on the cancellation button and it kept moving through questions about why was I cancelling, and to click "yes-continue cancellation process", so the next screen asked if I wanted to just "downgrade" my service, click "yes - to downgrade" or click "no - to continue the cancellation". Next screen was "do you have issues with our service", click "yes to continue cancellation" or "no - to stop".
So I click "yes" to continue and it goes to another sign in screen. So I am thinking, it's done, I'm back at the sign in screen. Well, guess what, I was wrong. You had to sign in a 2nd time, and then it would continue to cancel. So I got charged for a service I maybe used twice for the year, believe me, they haven't heard the last of it. I have every intention of filing a claim against them. Hope their attorney's are coming to my area small claims court. They are deceiving people with their system, and I think they should pay!
I signed up with yahoo web hosting starter plan. Such plan, as they had indicated on their website is 8.96 for the first two months. The 25 dollar set up fee is supposed to be waived. For the first two months only, instead of being charged 11.95 per month, they charge 8.96....
Regardless of what was stated on their wehsite,
Yahoo went ahead and charged the 25 dollar set up fee and 11.95 per month charge to my card...
Called Yahoo tech support, billing support - both to no avail. e-mailed yahoo twice. no response. Placed dispute with bank and CERTIFIED MAILED TERRY SEMEI, CEO OF YAHOO ON DEC. 27, 2006 THAT IF HE DOES NOT RETURN MY MONEY WITHIN 14 DAYS OF RECEIPT OF LETTER, A POLICE REPORT WILL BE FILED AND DISTRICT ATTORNEY WILL BE CONTACTED AS WELL FOR PROSECUTION CONSIDERATION..
IT IS JAN. 7, 2007 TODAY AND HAVE NOT HEARD A WORD FROM YAHOO. IF THEY DO NOT REPLY WITHIN THE ABOVE STATED TIME FRAME, I WILL TAKE SUCH ACTIONS STATED. IF YOU HAVE BEEN FRAUDED IN THE SAME MANNER BY YAHOO, PLEASE CONTACT ME AND YOUR CASE WILL BE SUBMITTED TO THE DISTRICT ATTORNEY.
SUNNYVALE, CALIFORNIA -- I subscribed to Yahoo Mail Plus over a year ago. It was renewed without my consent in January of 2006. I don't remember any notice from them. It's possible that it was lost in the assortment of spam that Yahoo unfortunately sends it's consumers, but I believe that I would have been alert to this.
I have emailed Yahoo's billing department a number of times to try to get them to reverse the charges. I've let them know that I'm going to contest them with the credit card company. Their activities look like obstruction and delaying tactics. I was asked for a lot of identifying info and then told that my "Yahoo Personal" had been closed. I was told that I could cancel for a pro-rated refund. I happen to believe that companies that STEAL, and that is what they have done, don't deserve to keep part of my money and I am going for a full refund.
This is a lot like what other supposedly legitimate companies are doing, charging people's credit cards for unwanted subscriptions or renewals and making it hard for people to get this reversed. Time, AOL, Verizon, and other legitimate companies are doing this this. In fact, Time was just sued by an Attorney General for this behavior. It's sad. I don't trust Yahoo now and will not be buying anything from them in the future.
I found the name and mailing address of Yahoo's CEO for those who want it. (From the company profile at Yahoo Financial) The phone and fax numbers would be the main ones at corporate headquarters rather than those of the CEO himself.
Mailing Address for the CEO of Yahoo
Chairman & CEO
701 First Avenue
Sunnyvale, CA 94089