CALIFORNIA -- Don't trust your e-mail accounts at Yahoo. Yahoo's server is full of holes and can be hacked. I had my password changed along with my security questions. Yahoo refuses to admit it has security problems. Yahoo customer service will not help you once your account has been compromised and your credit history destroyed. Yahoo security offers no protection to its consumer. Yahoo has been hacked.
I recently e-mailed Yahoo Greetings to cancel my membership because they were about to renew FOR me and (of course) charge me another annual fee. I received this e-mail: "We prefer to process your cancellation in a secure manner. Therefore, we ask that you call us at 1-866-228-2434. We understand the inconvenience this may cause, but some cancellations require that we ask for information that is not safe to send via email."
This was my reply: "This is a load of crap. You didn't need to speak to me to take my money and sign me up!!! I am sitting here on hold, waiting for "the next available agent" reconsidering my past praise and loyalty to Yahoo products..." I had already written to Yahoo complaining because they won't give you an e-mail address -- only a link -- so you don't have proof that you ever contacted them. Now this. Scummy.
Save yourself the time and headaches by NOT using the Yahoo Music subscription services! Yahoo is very quick to charge your credit card, but not so quick to allow access to the music you pay for. It claims that there is a refund service should music fail to license. The problem is, no matter how much information about a track you give them, the transaction or anything else concerning their failure to deliver, you can never give them enough detail to process a refund.
On top of that, in my case, for the songs I bought that Yahoo was kind enough to allow me to access, suddenly one day they would no longer play! Contact Yahoo AGAIN several times and I get the same stock answer that I need to provide more detail to fix the problem. Yahoo Music subscription is a scam! There is no one to police them so they can get away with it! Do not help them steal from you!
Yahoo did send me an email about the bill that was coming up and how to cancel the service. So I did what they said and went to "manage my account". It had me verify my password before I could move forward with the process. I clicked on the cancellation button and it kept moving through questions about why was I cancelling, and to click "yes-continue cancellation process", so the next screen asked if I wanted to just "downgrade" my service, click "yes - to downgrade" or click "no - to continue the cancellation". Next screen was "do you have issues with our service", click "yes to continue cancellation" or "no - to stop".
So I click "yes" to continue and it goes to another sign in screen. So I am thinking, it's done, I'm back at the sign in screen. Well, guess what, I was wrong. You had to sign in a 2nd time, and then it would continue to cancel. So I got charged for a service I maybe used twice for the year, believe me, they haven't heard the last of it. I have every intention of filing a claim against them. Hope their attorney's are coming to my area small claims court. They are deceiving people with their system, and I think they should pay!
I signed up with Yahoo web hosting starter plan. Such plan, as they had indicated on their website is 8.96 for the first two months. The 25 dollar set up fee is supposed to be waived. For the first two months only, instead of being charged 11.95 per month, they charge 8.96... Regardless of what was stated on their website, Yahoo went ahead and charged the 25 dollar set up fee and 11.95 per month charge to my card... Called Yahoo tech support, billing support - both to no avail. E-mailed Yahoo twice. No response.
Placed dispute with bank and certified mailed Terry Semel, CEO of Yahoo on Dec. 27, 2006 that if he does not return my money within 14 days of receipt of letter, a police report will be filed and district attorney will be contacted as well for prosecution consideration. Ii is Jan. 7, 2007 today and have not heard a word from Yahoo. If they do not reply within the above-stated timeframe, I will take such actions stated. If you have been frauded in the same manner by Yahoo, PLEASE CONTACT ME AND YOUR CASE WILL BE SUBMITTED TO THE DISTRICT ATTORNEY. Thank you.
SUNNYVALE, CALIFORNIA -- I subscribed to Yahoo Mail Plus over a year ago. It was renewed without my consent in January of 2006. I don't remember any notice from them. It's possible that it was lost in the assortment of spam that Yahoo unfortunately sends it's consumers, but I believe that I would have been alert to this.
I have emailed Yahoo's billing department a number of times to try to get them to reverse the charges. I've let them know that I'm going to contest them with the credit card company. Their activities look like obstruction and delaying tactics. I was asked for a lot of identifying info and then told that my "Yahoo Personal" had been closed. I was told that I could cancel for a pro-rated refund. I happen to believe that companies that STEAL, and that is what they have done, don't deserve to keep part of my money and I am going for a full refund.
This is a lot like what other supposedly legitimate companies are doing, charging people's credit cards for unwanted subscriptions or renewals and making it hard for people to get this reversed. Time, AOL, Verizon, and other legitimate companies are doing this this. In fact, Time was just sued by an Attorney General for this behavior. It's sad. I don't trust Yahoo now and will not be buying anything from them in the future.
I found the name and mailing address of Yahoo's CEO for those who want it. (From the company profile at Yahoo Financial) The phone and fax numbers would be the main ones at corporate headquarters rather than those of the CEO himself.
Mailing Address for the CEO of Yahoo
Chairman & CEO
701 First Avenue
Sunnyvale, CA 94089
GRAND RAPIDS, MICHIGAN -- I purchased several domain name secure in the fact I could return them in within 30 days if I didn't need them. I returned several and never got a refund on my credit card! I called back and they said, "you can return them, but you don't get your money back." What is the guarantee??? That you can return them without compensation???