Ygnition Networks Cable - Page 2

15 reviews & complaints.

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Ygnition unfriendly and clueless
By -

HOUSTON, TEXAS -- Upon subscribing to Ygnition, as they are the only company available to our apartments, I have had nothing but the very worst service and attitude from this uncaring company.

On billing, I paid the online amount,only to be reprimanded by not paying the amount not printed on the online account, but on my snail mail billing. I was threatened to pay the small dollar difference and told to pay the snail mail bill only. This was my first month dealing with Ygnition. The second month, I paid the snail mail bill, only to be told I was off by more than $40.00. I paid exactly the balance due. The online bill was roughly $40.00 more, and once again I was told to pay up or have my cable interrupted. These bills were in the middle of the month.

I ordered the digital cable, with a DVR at a speacial quoted price of around $116.00, but then later was told they did not include taxes and fees. They email me a detailed bill for the cost of digital, with DVR with the taxes and fees for a total of $128.00, but then continue to bill me for $143.00. The kicker is that I am being charged for a DVR box and DVR service, but they could not deliver as they ran out of the DVRs. However, they continue to bill my account for the box and services with the understanding that my services will be interrupted if I don't continue paying for what I am not getting.

Lastly, out of nowhere I see that they pulled a monthly payment out of my bank account 6 days after my paying the last bill. No warning, no nothing. Needless to say, I am considering dropping all the cable for TV and watching my own DVDs. I was asked not to email them anymore, but call them and talk with them. I just appreciate having the emails from Ygnition to prove what I am being told and how I am being treated. They have refused to answer my emails. Guess they are on to me. I simply can not believe a company can be run this poorly with not checks and balances on how customers are being treated.

Company Response 09/07/2010:

Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

     
Replies
Rotten (or no) service
By -

SUITE 201, SEATTLE, 98188, WASHINGTON -- I had looked forward for a month to the concert from Vienna on New Year's eve, however, NOTHING but an ad for another service. This was to have been shown on PBS. WE lose sound and picture frequently, particularly on weekends. Does this mean a temp is on duty(?) alone? Worst cable ever but bound by my condo management. We are told this rotten service will never change.

Company Response 09/07/2010:

Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

     
Replies
Worst Cable Company Ever!
By -

SAN DIEGO, CALIFORNIA -- This company is poor in every way. I agree with the other reviews that you should do anything possible to avoid using this company.... Satellite, no cable, etc. They have incredibly poor customer service staff, a horrible response time, they never come when they say they will, and on and on.

Company Response 09/07/2010:

Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

     
Replies
Nobody Knows What's Going On!
By -

PHOENIX, ARIZONA -- I'm frustrated with this company already and I've only been signed up for 2 months! They've sent me bills with late fees(I wasn't late) they're charging me the wrong amount(too much!) and I've spoken to 2 people about it and thought I finally got it fixed and I just got a call from them saying that I'm overdue and the amount was wrong and that they will have to shut my service off by the 31st if I don't pay....

I already told the previous "customer service" person that I was cancelling at the end of the month!! Don't these people communicate with each other?!

Company Response 9/8/2010:

Good evening,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

     
Replies
Lousy Cable Company
By -

HURST, TEXAS -- I have relocated from MD to Texas. We moved into a complex with this lousy cable company as service. It is very poor and has pitiful customer service. I suggest that you save and get Dish Network.

Company Response 09/07/2010:

Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

     
Replies
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