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Ygnition Networks Cable Consumer Reviews - Page 2

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If there is an alternative, then take it.
By -

KISSIMMEE, FLORIDA -- Watching paint dry or grass grow, is far more entertaining than dealing with Ygniton. Unfortunately the community in Florida that we have our vacation rental home is saddled with this company. Their service can best be described as abysmal. Their staff at the call center, inveterate liars.

Last week the cable was cut by the gardener (surface run cable and weed whackers don't mix). Of course it happened at approx 4 pm and with Memorial weekend upon us we didn't expect too much. Wife phoned Ygnition and the guy told her, obviously after checking that the account was in good standing that he would be dispatching a technician either that night or the next morning. Gobsmacked at his unto now new level of service.

Dream shattered when we called late Saturday having waited in for this Internet anomaly to arrive. Once again call the customer service number. Now we are told the first available appointment would be Tuesday or Wednesday. When we asked what happened to the empty promise of a tech on Friday or Saturday, were told "firstly you were misinformed and secondly they don't work Saturdays and the only tech covering Florida lives 4 hours away."

Unbelievable. In this day and age a company has to rely on a member of staff 4 hours away to cover Florida statewide. What was he 4 hours away from that was never divulged maybe it was the moon, who knows? Also as you are the only customer with a problem at this time, we won't be sending anybody out!! This company is the epitome of crap their service their whole set up generally. If there is a choice available to you then for your own sanity take it don't get involved with this inept bunch of incompetent liars.

Company Response 9/8/2010:

Good evening,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

Replies
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Nobody Knows What's Going On!
By -

PHOENIX, ARIZONA -- I'm frustrated with this company already and I've only been signed up for 2 months! They've sent me bills with late fees (I wasn't late). They're charging me the wrong amount (too much!) and I've spoken to 2 people about it and thought I finally got it fixed and I just got a call from them saying that I'm overdue and the amount was wrong and that they will have to shut my service off by the 31st if I don't pay. I already told the previous "customer service" person that I was cancelling at the end of the month!! Don't these people communicate with each other?!

Company Response 9/8/2010:

Good evening,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

Replies
Rotten (or no) service
By -

SUITE 201, SEATTLE, 98188, WASHINGTON -- I had looked forward for a month to the concert from Vienna on New Year's eve, however, NOTHING but an ad for another service. This was to have been shown on PBS. WE lose sound and picture frequently, particularly on weekends. Does this mean a temp is on duty alone? Worst cable ever but bound by my condo management. We are told this rotten service will never change.

Company Response 09/07/2010:

Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

Replies
Worst Cable Company Ever!
By -

SAN DIEGO, CALIFORNIA -- This company is poor in every way. I agree with the other reviews that you should do anything possible to avoid using this company... Satellite, no cable, etc. They have incredibly poor customer service staff, a horrible response time, they never come when they say they will, and on and on.

Company Response 09/07/2010:

Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

Replies
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Lousy Cable Company
By -

HURST, TEXAS -- I have relocated from MD to Texas. We moved into a complex with this lousy cable company as service. It is very poor and has pitiful customer service. I suggest that you save and get DISH Network.

Company Response 09/07/2010:

Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

Replies
The worst cable company that I have ever seen
By -

DFW AREA, TEXAS -- About 6 months ago I moved into an apartment complex that has a contract with Ygnition network for their cable services. Unfortunately when I moved in I did not have the money to get satellite due to what the apartment complex wanted me to pay extra to be allowed to have it. At the time my only options were to either get Ygnition or have no TV at all (I can't pick up locals here without cable) so I went with Ygnition. According to their customer service, there is only one technician for every 200 mile radius so if your cable goes out it takes a week to get it fixed and every time that they have to come out to fix something with it, you lose channels!

To make matters even worse I finally had the money to get satellite through DISH Network but as it turns out Ygnition gets their services through DISH Network. I am really a Ygnition cable subscriber but due to the way Ygnition sets it up it shows that my address is a business one and that I have service through DISH Network but I don't so now I can't get new service through DISH Network! Because of this I had to get my grandmother to put DISH Network in her name just so that I can get their service!

To top it all off I am paid up till the end of the month with Ygnition but due to their lack of technicians, they have to come a little early and when I asked for a refund for the time that I will not be receiving that I have already paid for they refused to give it back to me because I did not give them 30 days' notice! They sure did not tell me that when I signed up for their service! Whatever you do, if you move into an apartment complex who has a contract with Ygnition Network do NOT use them! Borrow the money and get satellite otherwise you will get nothing but a headache from this company! I wish that I would of!!!

Company Response 9/8/2010:

Good evening,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com

Replies
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Ygnition Networks Cable Rating:
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1.0 out of 5, based on 2 ratings and
16 reviews & complaints.
Contact Information:
Ygnition Networks
565 Andover Park W, Suite 201
Seattle, WA 98188
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