Ygnition unfriendly and clueless
HOUSTON, TEXAS -- Upon subscribing to Ygnition, as they are the only company available to our apartments, I have had nothing but the very worst service and attitude from this uncaring company.
On billing, I paid the online amount,only to be reprimanded by not paying the amount not printed on the online account, but on my snail mail billing. I was threatened to pay the small dollar difference and told to pay the snail mail bill only. This was my first month dealing with Ygnition. The second month, I paid the snail mail bill, only to be told I was off by more than $40.00. I paid exactly the balance due. The online bill was roughly $40.00 more, and once again I was told to pay up or have my cable interrupted. These bills were in the middle of the month.
I ordered the digital cable, with a DVR at a speacial quoted price of around $116.00, but then later was told they did not include taxes and fees. They email me a detailed bill for the cost of digital, with DVR with the taxes and fees for a total of $128.00, but then continue to bill me for $143.00. The kicker is that I am being charged for a DVR box and DVR service, but they could not deliver as they ran out of the DVRs. However, they continue to bill my account for the box and services with the understanding that my services will be interrupted if I don't continue paying for what I am not getting.
Lastly, out of nowhere I see that they pulled a monthly payment out of my bank account 6 days after my paying the last bill. No warning, no nothing. Needless to say, I am considering dropping all the cable for TV and watching my own DVDs. I was asked not to email them anymore, but call them and talk with them. I just appreciate having the emails from Ygnition to prove what I am being told and how I am being treated. They have refused to answer my emails. Guess they are on to me. I simply can not believe a company can be run this poorly with not checks and balances on how customers are being treated.