Ygnition Networks Cable - Page 2

15 reviews & complaints.

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Nobody Knows What's Going On!
Posted by on
PHOENIX, ARIZONA -- I'm frustrated with this company already and I've only been signed up for 2 months! They've sent me bills with late fees(I wasn't late) they're charging me the wrong amount(too much!) and I've spoken to 2 people about it and thought I finally got it fixed and I just got a call from them saying that I'm overdue and the amount was wrong and that they will have to shut my service off by the 31st if I don't pay....

I already told the previous "customer service" person that I was cancelling at the end of the month!! Don't these people communicate with each other?!
Company Response 9/8/2010:
Good evening,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
     
Read 3 RepliesAdd reply
User Replies:
tnchuck100 on 2008-08-23:
Good move, canceling. I just read their terms of service. I cannot imagine anyone in their right mind agreeing with it after reading it. Their agreement is so one-sided it can probably be tossed out if taken to court. There is a paragraph that flat out states they do not warranty you will receive service. Also, there are many places where it states they may change and assess new fees at will.

To anyone else reading this and considering Ygnition service I would highly recommend you read their terms FIRST!

Remember: EDUCATION is what you get when your read the fine print. EXPERIENCE is what you get when you don't.
Anonymous on 2008-08-23:
Must be a new division of DirecTV selling cable, LOL.
mia501111 on 2008-08-24:
I work in a company that is so large that it can take 20 minutes just to get to the right department only to be put on hold to be transferred to another department! It seems our corporations these days are hiring more and more younger, less experienced, and less educated workers. They go through several weeks of training, but still aren't always professional, plus many of them just don't have the knowledge or common sense to be dealing with things like late fees that make no sense, and thus you get, "I'm sorry, but your bill is correct and you must pay these late fees." This can come in a choppy voice that lacks emotion, similar to a robotic voice, which is, in my belief a preparation for what's to come next: actual robots and no humans working in customer service. Before I go on, NOT ALL CUSTOMER SERVICE REPRESENTATIVES ARE LIKE THIS. SOME OF THEM ARE VERY, VERY HELPFUL AND ON THE BALL IN ALL ASPECTS OF THEIR JOB. (I learned when posting, I might hurt someone's feelings.) Also, since there are some reps who can be very helpful, when calling and receiving information that doesn't make sense or just doesn't seem fair, simply call back. If it's a big company, chances are probable that you'll have one chance in about one hundred that you'll get the same rep again. Tell the new rep that you accidentally got disconnected and the new rep may be a little more accommodating. Also, just come out and ask for them to remove lates fees. A lot of times a pleasant voice and NOT a lot of detail will get you what you want. If this doesn't work, call back and in the nicest voice you own ask for a supervisor. Even if the a rep says they can help you at this point, just continue sweetly asking for a supervisor. There are times when a rep truly cannot remove lates fees, etc., but often the supervisor can.
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Ygnition unfriendly and clueless
Posted by on
HOUSTON, TEXAS -- Upon subscribing to Ygnition, as they are the only company available to our apartments, I have had nothing but the very worst service and attitude from this uncaring company.

On billing, I paid the online amount,only to be reprimanded by not paying the amount not printed on the online account, but on my snail mail billing. I was threatened to pay the small dollar difference and told to pay the snail mail bill only. This was my first month dealing with Ygnition. The second month, I paid the snail mail bill, only to be told I was off by more than $40.00. I paid exactly the balance due. The online bill was roughly $40.00 more, and once again I was told to pay up or have my cable interrupted. These bills were in the middle of the month.

I ordered the digital cable, with a DVR at a speacial quoted price of around $116.00, but then later was told they did not include taxes and fees. They email me a detailed bill for the cost of digital, with DVR with the taxes and fees for a total of $128.00, but then continue to bill me for $143.00. The kicker is that I am being charged for a DVR box and DVR service, but they could not deliver as they ran out of the DVRs. However, they continue to bill my account for the box and services with the understanding that my services will be interrupted if I don't continue paying for what I am not getting.

Lastly, out of nowhere I see that they pulled a monthly payment out of my bank account 6 days after my paying the last bill. No warning, no nothing. Needless to say, I am considering dropping all the cable for TV and watching my own DVDs. I was asked not to email them anymore, but call them and talk with them. I just appreciate having the emails from Ygnition to prove what I am being told and how I am being treated. They have refused to answer my emails. Guess they are on to me. I simply can not believe a company can be run this poorly with not checks and balances on how customers are being treated.
Company Response 09/07/2010:
Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
     
Read 2 RepliesAdd reply
User Replies:
moneybags on 2007-09-07:
CLOSE YOUR BANK ACCOUNT NOW! Open a new one and make sure that you don't send a new check to them or they will get that number, too. Send a cashier's check or money order, photocopy it and keep the copy forever.
LestatXI on 2008-04-24:
Welcome to my world. Check out my review of Ygnition. I have harassed them to the point where their tech support people know who I am when I call. It's funny, sort of. I get 200 kbps of download speeds every night. I pay $40 for that!
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Rotten (or no) service
Posted by on
SUITE 201, SEATTLE, 98188, WASHINGTON -- I had looked forward for a month to the concert from Vienna on New Year's eve, however, NOTHING but an ad for another service. This was to have been shown on PBS. WE lose sound and picture frequently, particularly on weekends. Does this mean a temp is on duty(?) alone? Worst cable ever but bound by my condo management. We are told this rotten service will never change.
Company Response 09/07/2010:
Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
     
Read 0 RepliesAdd reply
Worst Cable Company Ever!
Posted by on
SAN DIEGO, CALIFORNIA -- This company is poor in every way. I agree with the other reviews that you should do anything possible to avoid using this company.... Satellite, no cable, etc. They have incredibly poor customer service staff, a horrible response time, they never come when they say they will, and on and on.
Company Response 09/07/2010:
Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
     
Read 0 RepliesAdd reply
Lousy Cable Company
Posted by on
HURST, TEXAS -- I have relocated from MD to Texas. We moved into a complex with this lousy cable company as service. It is very poor and has pitiful customer service. I suggest that you save and get Dish Network.
Company Response 09/07/2010:
Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
     
Read 1 RepliesAdd reply
User Replies:
Ponie on 2007-08-15:
If you didn't have to sign a contract, switch to dish. And don't let the complex try to bully you saying you can't put up a dish. This has long ago been settled in favor of the consumer.
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