[X]
Feedburner count

Ygnition Networks Internet

Star Empty star Empty star Empty star Empty star
4 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
StarEmpty StarEmpty StarEmpty StarEmpty Star
Ygnition/Access Media DON'T USE THEM
Posted by Nikkyfleming79 on 10/27/2013
HOUSTON, TEXAS -- Under no circumstances use this service. I will be moving to get away from this service when my lease is up. The service goes out frequently, especially the internet. When you call, you are disconnected from customer service repeatedly. I was disconnected 17 times once before I could complete the call. Technical and customer service reps do not answer questions consistently. I've talked to 3 different technicians about one problem and all 3 told me different stories.

When I pointed out the inconsistencies, one hung up on me and the other 2 just stammered and said they didn't know what the problem was. One time, when I asked for someone to come out after I hadn't been able to watch TV for 4 days, I asked for them to send someone in the afternoon when I would be home. I received a call at 8:30 am the next morning from a technician trying to find my address. The reason he couldn't find it was because they were trying to send someone from Ft Worth, which is 200+ miles away. They will not credit your bill, even when you haven't been able to use the service. They consistently blame the customer for any problems. My internet was out for 4 days and they kept blaming me. It suddenly came back on, so it wasn't anything to do with me.

Lately the TV has become unwatchable because of freezing, pixilating, and skips during the program. Do not get this service. If you do, you'll regret it.

     
Add reply

StarEmpty StarEmpty StarEmpty StarEmpty Star
Worst Service Ever
Posted by Xoutlaw on 08/04/2013
PHOEINX, ARIZONA -- Internet service is the worst I have ever had, worst than Cox and Cox is terrible. I constantly have to reboot my modem to connect and most of the time it is slow.

Television service is even worst, the channel line up consist of local channels and a lot of news channels and crap that nobody cares about, home shopping and religious garbage. I experience lost channels daily and have to call tech support which is a long long long wait. Most of the time they don't know what the problem is.

This company is by far the worst I ever dealt with.
     
Add reply

INCREDIBLY BAD SERVICE
Posted by Rick5287 on 11/30/2010
STAY AWAY FROM THIS COMPANY. THEY HAVE NO IDEA OF HOW TO SERVICE A CUSTOMER FROM THE TECHNICAL HELP STANDPOINT TO CHARGING YOU FEES WHEN THEY HAVE THE PRODUCT RETURNED TO THEM. UNFORTUNATELY MY APARTMENT COMPLEX CHOSE THEM AS THE PROVIDER AND SO I HAD TO UNDERGO THE TASK OF BECOMING A CUSTOMER, BUT I WAS VERY WARY FROM THE START AS THEY HAD MULTIPLE BAD REVIEWS ON THE INTERNET. I UNDERWENT TWO OCCASIONS THAT I HAD TO CONTACT TO CORRECT A SITUATION EITHER WITH TECHNICAL HELP OR CUSTOMER SERVICE.
     
Read 5 RepliesAdd reply

User Replies:Close comments

Posted by Alain on 2010-12-01:
I looked at some of the ratings for Ygnition on a few different websites and all of them were unsatisfactory.
Posted by MikeL DISH on 2011-01-07:
Hello, this is Mike LeMar with DISH Network customer service. I'm sorry to hear about your experience with our service and would enjoy the opportunity to discuss with you. If you elaborate on what was unsatisfactory about the service you were given, I would be more than willing to pass along any feedback you have to management. In regards to the cost of the equipment return, our customers are not required to use our shipping labels to return our equipment back to us, but we provide them to you as a discounted option.
Posted by gapperpa40 on 2011-02-11:
I was a Dish Network customer for 4 years now and had my service bundled through Century Link- but Dish Network was not being affiliated with Century Link any longer and I was not able to get the bundled price any longer and I called to complain about it and they told me it was my tough luck. To make matters worse - they said that I signed up for FREE HD for life and that put me into a 2 year commitment and that I would have to pay $200 to cancel my account (which I found out AFTER I had switched to Direct TV since they were working with Century Link). Well, I got a bill from Dish Network for the $200 - and I have called 4 times to get them to see me some boxes and they haven't sent them (I have not received any boxes but no further bills (except for the 1 for $200). Do I have to pay for this bill? Am I going to be charged for not returning the equipment?
Posted by gapperpa40 on 2011-02-12:
Dear Mike,
I continued to have ongoing issues with Dish Network. 1) I was upset that Dish Network was no llonger affiliated with Century Link and this created a higher price for me to pay for a bundled package. I wanted to reduce my bill because of this and did contact Dish Network first to see how to lower the bill and they had no suggestions on how to lower my bill. I then contacted Century Link and they explained that they were no longer affiliated with Dish Network and could not do anything about lowering my bill - and they said that they were affiliated with Direct TV and that I could have my service bundled (thus having a cheaper bill). I was not told that applying to HD for life committed me for a 2 yerar contract - and no one told me that over the phone. And then they sent me a $200 cancellation fee. I do not want to pay the bill.
They keep telling me that they are sending out boxes which I have never received and I have called them 4 different times now. I would send them back in my own box - but what address should I use? I don't want them anymore. If they do not send me out a box - will they eventually chare me for not returning the equipment?
Posted by tackettsophia on 2012-03-02:
How about charging the customer forty six dollars because they moved their billing cycle ten days up. And a dollar fifty for sending you a bill. Now, we are responsible for their billing? just plain greed. Shame on you, Ygnition...constant signal loss...and more money please!!!
Close commentsAdd reply

Customer Service
Posted by Nate2051 on 09/26/2008
This company must have a policy of lying to its customers, because I have spoken to at least 12 different people over the last 6 months trying to get my $150 refund back and have been lied to almost every single time.

Read Company Response
Company Response on 09/07/2010:
Good morning,
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
-Amber C.
Customer Relations Associate
YgnitionCares@ygnition.com
     
Add reply

Top of Page | Next Page >