HOUSTON, TEXAS -- Under no circumstances use this service. I will be moving to get away from this service when my lease is up. The service goes out frequently, especially the internet. When you call, you are disconnected from customer service repeatedly. I was disconnected 17 times once before I could complete the call. Technical and customer service reps do not answer questions consistently. I've talked to 3 different technicians about one problem and all 3 told me different stories.
When I pointed out the inconsistencies, one hung up on me and the other 2 just stammered and said they didn't know what the problem was. One time, when I asked for someone to come out after I hadn't been able to watch TV for 4 days, I asked for them to send someone in the afternoon when I would be home. I received a call at 8:30 am the next morning from a technician trying to find my address. The reason he couldn't find it was because they were trying to send someone from Ft Worth, which is 200+ miles away. They will not credit your bill, even when you haven't been able to use the service. They consistently blame the customer for any problems. My internet was out for 4 days and they kept blaming me. It suddenly came back on, so it wasn't anything to do with me.
Lately the TV has become unwatchable because of freezing, pixilating, and skips during the program. Do not get this service. If you do, you'll regret it.
PHOEINX, ARIZONA -- Internet service is the worst I have ever had, worse than Cox and Cox is terrible. I constantly have to reboot my modem to connect and most of the time it is slow.
Television service is even worst, the channel line up consist of local channels and a lot of news channels and crap that nobody cares about, home shopping and religious garbage. I experience lost channels daily and have to call tech support which is a long long long wait. Most of the time they don't know what the problem is.
This company is by far the worst I ever dealt with.
STAY AWAY FROM THIS COMPANY. THEY HAVE NO IDEA OF HOW TO SERVICE A CUSTOMER FROM THE TECHNICAL HELP STANDPOINT TO CHARGING YOU FEES WHEN THEY HAVE THE PRODUCT RETURNED TO THEM. UNFORTUNATELY MY APARTMENT COMPLEX CHOSE THEM AS THE PROVIDER AND SO I HAD TO UNDERGO THE TASK OF BECOMING A CUSTOMER, BUT I WAS VERY WARY FROM THE START AS THEY HAD MULTIPLE BAD REVIEWS ON THE INTERNET. I UNDERWENT TWO OCCASIONS THAT I HAD TO CONTACT TO CORRECT A SITUATION EITHER WITH TECHNICAL HELP OR CUSTOMER SERVICE.
This company must have a policy of lying to its customers, because I have spoken to at least 12 different people over the last 6 months trying to get my $150 refund back and have been lied to almost every single time.
My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum.
Please let us know how we can assist you.
Customer Relations Associate