Ygnition/Access Media DON'T USE THEM
HOUSTON, TEXAS -- Under no circumstances use this service. I will be moving to get away from this service when my lease is up. The service goes out frequently, especially the internet. When you call, you are disconnected ... read full review
PHOEINX, ARIZONA -- Internet service is the worst I have ever had, worst than Cox and Cox is terrible. I constantly have to reboot my modem to connect and most of the time it is slow.
Television service is even worst, the channel line up consist of local channels and a lot of news channels and crap that nobody cares about, home shopping and religious garbage. I experience lost channels daily and have to call tech support which is a long long long wait. Most of the time they don't know what the problem is.
This company is by far the worst I ever dealt with.
Who is Amber, it seems there is a standard formatted response from her on any issue. Is this a real person or Amber the computer response message. 1 Replies - Latest reply on 07/21/2012Add reply
Don't use Ygnition
My apartment only offers Ygnition, so first and formost, they are basically a monopoly. The "premium" cable that I am paying $55 + taxes/month, comes with about 20 channels that are "shopping" channels, ... read full review2 Replies - Latest reply on 05/18/2012
INCREDIBLY BAD SERVICE
STAY AWAY FROM THIS COMPANY. THEY HAVE NO IDEA OF HOW TO SERVICE A CUSTOMER FROM THE TECHNICAL HELP STANDPOINT TO CHARGING YOU FEES WHEN THEY HAVE THE PRODUCT RETURNED TO THEM. UNFORTUNATELY MY APARTMENT ... read full review5 Replies - Latest reply on 03/02/2012
SEATTLE, WASHINGTON -- I've been at this apartment complex for 8 months now. Direct TV was our first choice but due to the direction our patio is facing, satellite is not an option so we chose Ygnition...the complex's cable ... read full review2 Replies - Latest reply on 08/31/2011
I had looked forward for a month to the concert from Vienna on New Year's eve, however, NOTHING but an ad for another service. This was to have been shown on PBS. WE lose sound and picture frequently, particularly on weekends. Does this mean a temp is on duty(?) alone? Worst cable ever but bound by my condo management. We are told this rotten service will never change. Add reply
Never Joining Ignition
I moved into a new apartment complex which forced me to use Ygnition Cable service powered by Dish Network. From the first day, I had problems. I have had every major cable company in Arizona and by far ... read full review1 Replies - Latest reply on 09/04/2009
How A Monopoly Rips Of The People
SEATTLE, TEXAS -- I live at an apartment complex in Katy Texas. Ygnition, our cable company, and the property management company claim to have a 10 year contract which prohibits AT&T from coming in with DSL. they allow ... read full review3 Replies - Latest reply on 06/14/2009
Do Not Use If You Have A Choice
GLENDALE, ARIZONA -- I lived in my apartment complex for over 6 years and we have always had COX cable we were very happy with them they have excellent customer service and more technicians to help the quality of their business, ... read full review
I requested a service and take a day off to be home for them to install. They did not even stop by but they notify the company that they came and left a note. Finally, they admitted they did not come. They kept overcharged me for 2 months, charged for service I did not requested so I called to cancel. They did not come to pick up the equipment on the day they scheduled so I had to take 2 day off to stay home for them to come and pick up the equipment since they said I have to be responsible for the equipment if I even left it at leasing office. They charged me to the end of the month but service was canceled on the day they pick up the equipment, just in the middle of the month. They did not refund me the full amount of credit of my account. Manager denied to talk to me. What a service!
I read some review before I requested the service but I could not believe the service/company service was that bad.
I appreciate who posted the review that is the reason I take some time to write mine to let the world know so you don't have the same bad experience like me and someone else for this kind of service. Wish you the best!
This company is poor in every way. I agree with the other reviews that you should do anything possible to avoid using this company.... Satellite, no cable, etc. They have incredibly poor customer service staff, a horrible response time, they never come when they say they will, and on and on. Add reply
This company must have a policy of lying to its customers, because I have spoken to at least 12 different people over the last 6 months trying to get my $150 refund back and have been lied to almost every single time. Add reply
Nobody Knows What's Going On!
PHOENIX, ARIZONA -- I'm frustrated with this company already and I've only been signed up for 2 months! They've sent me bills with late fees(I wasn't late) they're charging me the wrong amount(too much!) and I've spoken ... read full review3 Replies - Latest reply on 08/24/2008
Very Poor Service
HOUSTON, TEXAS -- I live in an apartment complex and enjoyed DISH satellite TV and was happy. I move within the same complex and the new apartment patio did not face south and I could no longer get satellite service since ... read full review8 Replies - Latest reply on 05/23/2011
Ygnition unfriendly and clueless
HOUSTON, TEXAS -- Upon subscribing to Ygnition, as they are the only company available to our apartments, I have had nothing but the very worst service and attitude from this uncaring company.
On billing, I paid the ... read full review2 Replies - Latest reply on 04/24/2008
I have relocated from MD to Texas. We moved into a complex with this lousy cable company as service. It is very poor and has pitiful customer service. I suggest that you save and get dish network. 1 Replies - Latest reply on 08/15/2007Add reply