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Your Man Tours
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Http://www.ymtvacations.com/

Copy of the letter I sent to them (YMT):

To: Your Man Tours (YMT)
CC: Frommer's Budget Travel, ASTA, USTOA

You post the positive reviews... how about a negative & what you did to resolve it?

I just finished writing the BBB about my mother-in-law's experience with your company (Your Man Tours) - in the process of posting on http://www.complaints.com/ as I write this to you. I have copied this email to Frommer's Budget Travel, American Society of Travel Agents, and United States Tour Operators Association - all names I collected from your website. Then I will do an on line search posting this complaint to anyone & everyone who will publish it (I already belong to 2 national message boards, and several local ones - today am looking for more to listen).

My husband spoke *in person* via phone with YMT VP Chuck Supnick earlier today, who, believe it or not, commented "that's unfortunate" to the issue as explained to him. I am appalled & so mad I could *spit nickels* (as my dear grandmother was fond of saying)! And I am a woman spends a lot of time online!!! I WILL find a way to spread this account!! For you, YMT, This will be "UNFORTUNATE"!

My mother-in-law (60+ year old widow) has never traveled. After this experience, she will probably never travel again. She and three of her lady friends booked a tour with an agent in Mississippi through Your Man Tours... looked forward to this vacation for over six months, spent her Christmas money on the deposit. Finally the day (8 June, 2007, yesterday) comes and the ladies are whisked away by loving family and friends to the Monroe, LA airport (about an hour drive from where they live).

Who would have? Who could have? ...Known that would be the day some fool programmer wrote bad code into the air traffic control computers, shutting down Atlanta, and overloading Salt Lake City? (http://www.foxnews.com/printer_friendly_wires/2007Jun09/0,4675,FlightDelays,00.html) Okay, things happen, flights get delayed/canceled... the airline rerouted the missed connection, and although the ladies had to travel all night, they finally made it to Boston (with all of their luggage, believe it or not).

The problems didn't end there! Last night, my husband called the hotel where the ladies were supposed to stay. He was assured someone would come to collect them in the morning when their new flight arrived and ferry them back to the hotel, no problem. This morning... no shuttle. They called the hotel and were told no one could help them and were advised to take a taxi to the cruise ship terminal at the Port of Boston. Pay for a taxi? Everything including all shuttle transportation was to have been handled through YMT! They totally missed the bus tour of Boston... Okay, never mind that - taxi to cruise terminal. Arrive at Holland America to be told the ship wouldn't be boarding for several hours. They'd have to wait... which wouldn't have been so bad IF they hadn't been traveling all night, IF they had had a decent meal, IF they had rested... and IF they had a decent place to wait! From what I understand, they waited on a bench, outside, all morning and half the afternoon with their baggage around their feet - and with dead cell phones.

We finally got hold of Holland America who went through several channels to try to confirm these four elderly ladies eventually actually boarded the ship. They did - no thanks to YMT - who basically took their money, made reservations, and then washed their hands of the rest - saying "that's unfortunate."

In the online form for my complaint with the BBB, they ask "Desired Outcome"...
I wrote -
First - an apology (WRITTEN & SIGNED by Pres & VP of YMT) to *each* of these 4 ladies!!
Second - minimal reimbursement for at least hotel, shuttle/cab, missed bus tour of Boston & meals incurred due to extended travel situation.
Above & beyond - these ladies will probably NEVER travel again due to this experience... the trauma of 4 seniors (who've never traveled before) may well be worth the reimbursement of the trip in full!
Your Man Tours, Boston Courtyard Marriott & Holland America Cruise are all responsible for the happiness of these patrons and let them down, but especially YMT!!

Respectfully, C Denny
(Baton Rouge, LA)
     
Read 29 RepliesAdd reply

User Replies:

Anonymous on 2007-06-09:
The experience your mother-in-law and her friends had was terrible. However, a travel agency only sells the tour package. Unless they actually operate the air traffic control, shuttle and cruise, they cannot be held responsible for the incidences you described. Even though you understand that there was a major air traffic problem you still held it against YMT. The shuttle was operated by the hotel, not YMT. The travelers are due a refund of the taxi fare.

If you have anything written from YMT that absolutely guarantees times and transportation then you have a good case. But I've never seen an agency or any common carrier issue 100% guarantee of performance.
runaway on 2007-06-09:
I agree that the start of your mother-in-law's vacation was a bit rocky, but you seem to need a reality check:
1) the air traffic control computer problem was not caused by YMT, this complaint should be directed elsewhere
2) The hotel told the caller that someone would pick the ladies up the next morning; they should be reimbursed for the missed tour, but once again, not YMT's fault, but the hotel who dropped the ball.
3) Boarding time for the cruise should have been set when the tour was booked; if something held boarding up, it was the cruise line or port that was responsible; how could a tour company control that?
4) Dead cell phones- these are adults, they should have plugged them in the night before, and the phones could have been charged. Cell batteries should hold plenty of talking time for calls made while "stranded" waiting to board the ship.
5) Certainly one of them could have taken a taxi to a food place and brought back drinks and food for the rest.

I'm not suggesting there weren't quite a few issues with their trip, but you seem to be holding the wrong party responsible for quite a few things that were out of their hands. The ladies will have something to giggle over and great stories to tell. You seem to think they were "helpless". I would understand this if your mother-in-law was alone in a strange city, but four older women are quite capable, and quite resilient.
By the way, how was the rest of the trip?
cncden on 2007-08-11:
HA HA HA HA HA HA
(way too funny!!)
life is strange that way

BTW: Still waiting on resolution from YMT - just sent them the specific details (names, dates, codes) not long ago - we'll see what, if anything, happens.
I'll keep you posted.
(Still no actual apology)
Anonymous on 2007-08-11:
They will neve give you an apology, just ask DB. LOL
MarshallGulch on 2007-10-18:
HI CDenny, I assume you helped plan this event for these non-experienced travelers. YOU should have gone with them, you could have guided them, made the changes to plans right away. NO ONE can travel without changes in THE plan. I think it was lazy to help set this up and expect it would all go as planned. Oh, maybe you didn't help at the planning stage..uh, that would be worse.
I am over 60, and I have been in Europe twice, Asia 3 times and Australia. I get it.
I would encourage them to try again, you quit whining about things that were out of anyones control. And plan a nice trip where YOU or your spouse or both HANDLE all the problems as them come up. If you have to whine about a TAXI fare, you prob can't afford to travel. USA still has a lot to offer. And make use of Tripadvisor.com to prescreeen your lodgings.
Regards,
MarshallGulch
Tucson
<:{-
cncden on 2007-10-18:
Wow Marshall - are you in some way affiliated with YMT? You sure seem to have a chip about my remarks (which I certainly didn't beg you to read).
No, I did not help my Mother-in-law set up *her* vacation with *her friends*. I was excited she was actually going on a trip... FOR THE VERY FIRST (and last) TIME. Why on earth should I have expected anything she couldn't handle to spring up? I am stepping up to trouble shoot because she got crapped on and wasn't going to stand up to get answers - would you let it happen to your mother?
If so, then I guess you're right about my being "whiney" or responsible for holding her hand along the way before anything happened... (You must be a really *special person*!)
The taxi fare is just another added aggravation because if *all expenses* are taken care of - why should one expect additional expenses?
ymt on 2008-01-07:
YMT Vacations feels that this post by "cncden" (and the duplicate ones posted on various other sites) is mostly inaccurate and designed to mislead the reader. This is chiefly due to leaving out key facts relating to the efforts made by YMT to address these problems and concerns. Most importantly, we feel that "cncden" is propagating an unfortunate disservice herein to the traveling public at large.

As would be expected from any reputable travel company, YMT has completed our research and investigation into this matter in detail. We did so in order to re-confirm that our efforts were swift, professional and effective. Our Vice President of Tour Development responded to "cncden's" concerns (AKA "C Denny" on other chat rooms and forums) in a proper and timely manner, that is to say within days of the tour departure. In this letter he extended apologies that this trip did not begin with a smooth start even though these problems were in no way caused by YMT. He went on to account for all the decisions YMT had made (and their rationales) pertaining to the travelers’ situation. In short, because the group of four would not arrive in enough time to meet the motor coach tour the morning they were scheduled to do so, the best option was for them to head directly to the cruise terminal. The tour guides on the motor coaches were instructed to check and make sure that the group had made it on board when they arrived, which they did; the tour did not get to the terminal until around 12:30 PM, and to their knowledge the four were already on board because embarkation had already commenced. (The Vice President’s letter recounted the chain of communication that ensued from this situation, and has been summarized for privacy.) As our Vice President mentioned in his letter, “not knowing all of the behind the scenes efforts can also make it appear as if there was no effort made to assist these passengers, when in fact, there was constant communication about these passengers and what would be the best case solution.”

As noted in the end of the letter, a member of YMT’s consumer affairs department was assigned to the file; the matter was followed-up accordingly. Our consumer affairs representative explained that because the airlines were the source of the delay, the matter of reimbursement for expenses incurred needed to be directed to them. Moreover, each of the four members in this group was issued a $100 voucher for a future trip as a means of customer courtesy and satisfaction.

YMT feels that this matter with "cncden" has been addressed appropriately and is a closed matter.

** To read other comments from our customers, see - http://ymtvacations.com/customers.asp

** Our commitment to our customers, see - http://ymtvacations.com/whyymt.asp

** And for our latest exciting YMT TV Video (with more customer comments), see - http://ymtvacations.com/tours/ymttv/ymttv.htm

** And our blog at - http://goymt.blogspot.com/

Thank you,
YMT Vacations

“America’s First Choice for Affordable Travel… Since 1967!”

1-800-922-9000
cncden on 2008-01-07:
Oh, I don't think so!!
The last contact I had with the company YMT was on July 10th 2007 - Candice Miller asked for the details... Here is copy of that letter:

Subject: YOUR E-MAIL TO FRANK CHANNEL
Date: Tue, 10 Jul 2007 11:11:08 -0700
From: "Candice Miller"
To: cncden
Dear C. Denny:
First of all, on behalf of YMT, I want to apologize for the problems your mother-in-law and traveling companions encountered at the beginning of their tour.
I have been given the correspondence you and Frank Channel have had regarding your mother-in-law’s experience while on her recent YMT Tour. I am reviewing the problems they encountered with our CEO to see what kind of fair resolution we can come to regarding the four ladies. I do need further information from you:
Names of the 4 passengers
Reservations numbers
Tour Date and Tour Code
Please reply back to me with this information so I can proceed further.
Candice Miller
Consumer Affairs

I provided that information that same day & have heard NOTHING to follow up - the 4 travellers, most certainly HAVE NOT received vouchers in the amount of $100 or any other amount.
I promised I would follow up here with any resolution & I intend to do so - even if it means "debunking" the comments here claiming a resolution... satisfactory, or otherwise!
jktshff1 on 2008-01-07:
Just why are your mother and her friends not handling this?
cncden on 2008-01-07:
As I said previously, "jktshff1"... (sigh)
I did not help my Mother-in-law set up *her* vacation with *her friends*. I was excited she was actually going on a trip... FOR THE VERY FIRST (and last) TIME. Why on earth should I have expected anything she couldn't handle to spring up?
***(and here is the key point - to answer your question)***
I am stepping up to trouble shoot because she got crapped on and wasn't going to stand up to get answers - would you let it happen to your mother?
-> besides, I have access to millions of people via computer - she does not.
ymt on 2008-01-11:
RE: Response to the post by "C Denny"

YMT Vacations feels that this post by "C Denny" (and the duplicate ones posted on various other sites) is mostly inaccurate and designed to mislead the reader. This is chiefly due to leaving out key facts relating to the efforts made by YMT to address these problems and concerns. Most importantly, we feel that "C Denny" is propagating an unfortunate disservice herein to the traveling public at large. The reader can clearly see that "C Denny" could have solved most of their concerns by contacting (as YMT advised) the airline in question.

As would be expected from any reputable travel company, YMT has completed our research and investigation into this matter in detail. We did so in order to re-confirm that our efforts were swift, professional and effective. Our Vice President of Tour Development responded to "C Denny's" concerns (AKA "C Denny" on other chat rooms and forums also) in a proper and timely manner, that is to say within days of the tour departure. In this letter he extended apologies that this trip did not begin with a smooth start even though these problems were in no way caused by YMT. He went on to account for all the decisions YMT had made (and their rationales) pertaining to the travelers’ situation. In short, because the group of four would not arrive in enough time to meet the motor coach tour the morning they were scheduled to do so, the best option was for them to head directly to the cruise terminal. The tour guides on the motor coaches were instructed to check and make sure that the group had made it on board when they arrived, which they did; the tour did not get to the terminal until around 12:30 PM, and to their knowledge the four were already on board because embarkation had already commenced. (The Vice President’s letter recounted the chain of communication that ensued from this situation, and has been summarized for privacy.) As our Vice President mentioned in his letter, “not knowing all of the behind the scenes efforts can also make it appear as if there was no effort made to assist these passengers, when in fact, there was constant communication about these passengers and what would be the best case solution.”

As noted in the end of the letter, a member of YMT’s consumer affairs department was assigned to the file; the matter was followed-up accordingly. Our consumer affairs representative explained that because the airlines were the source of the delay, the matter of reimbursement for expenses incurred needed to be directed to them. Moreover, each of the four members in this group was issued a $100 voucher for a future trip as a means of customer courtesy and satisfaction.

YMT feels that this matter with "C Denny" has been addressed appropriately and thoroughly, and therefore a closed matter.

To read other comments from our customers, see - http://ymtvacations.com/customers.asp

And for our latest exciting YMT TV Video (with more customer comments), see - http://ymtvacations.com/tours/ymttv/ymttv.htm

Or on YouTube at - http://youtube.com/watch?v=8DZNrfn-4xw

And our blog at - http://goymt.blogspot.com/

Thank you,
YMT Vacations

“America’s First Choice for Affordable Travel… Since 1967!”

1-800-922-9000
cncden on 2008-01-12:
Yes - I am C Denny or cncden at most of my logins.
I don't care who knows it.
I placed this complaint on multiple sites (most of which are not receiving this response, by the way), but I said I was going to in my original post.
If you feel this complaint has been resolved to your satisfaction - please feel free to call me (you have my home & cell #'s on file at YMT), or call the 4 travellers, none of whom have spoken to a YMT representative since the trip & none of whom have received an apology (I did, I admit it, but not for the heinous behavior of the VP... the apology was for the trip difficulties - that's not what I wanted an apology for!!) - none of whom have received this "voucher" referred to in 2 posts now...
I will continue to update.
C Denny (that's me, as always)
Ponie on 2007-06-10:
Woo-hoo! I'd be willing a few of our members who are 60+ would object to being called 'elderly.'

I agree with PassingBy and runaway--you're directing your rant at the wrong entity.
cncden on 2008-01-12:
Oh, and YMT...
If I am "propagating an unfortunate disservice herein to the traveling public at large..." - that is YOUR OPINION - I was trying to reach multitudes - as I promised I would!!
Respectfully - I feel everyone has the right to be informed - I remain, C Denny
jktshff1 on 2008-01-12:
my mom's dead. never did have to fight her battles 'till the day she died.
Your's has the same access to "millions" that you do.
M3C is about opinions, don't like the answers, don't post.
cncden on 2008-01-13:
RE: jkshff1 - Congratulations on your Mom's *never needing assistance* - she is one of a rare few.

#1 I was just pointing out YMT was posting "opinion" as "fact" - I have no problem with anyone's opinion here @ "my 3 cents", because this is my forum to reach out and inform. Still, the reverse of your own argument is true... if you don't like *my* opinion... "don't post" (BUTT OUT).

#2 Just because you have access to a computer does not mean that everyone does - that is a rather shallow & uneducated argument. Some people do not have a computer - could go to public access... okay, but to have no techno savvy? She lives in a remote, rural area. She does not have the first clue about computers. She should not be punished for her ignorance - especially when she has someone able to do it on her behalf.
jktshff1 on 2008-01-13:
Well, thanks for posting back.
Someone (according to your information "I did not help my Mother-in-law set up *her* vacation with *her friends*") had the techno savvy and the ability to make the arrangements.
Not trying to belittle you or anyone else involved. Just bringing up reasonable questions. Why aren't they complaining?
jktshff1 on 2008-01-13:
Don't think you're giving your mom enough credit.
cncden on 2008-01-22:
UPDATE:
I sincerely apologize if it seems I am beating a dead horse here, but I am angered every time I read a simpering response to my posts from someone claiming to post on behalf of YMT!

To highlight my main complaint - for any who might've missed the point...
(quote from above) My husband spoke *in person* via phone with YMT VP Chuck Supnick earlier today, who, believe it or not, commented "that's unfortunate" to the issue as explained to him. I am appalled & so mad I could *spit nickels* (as my dear grandmother was fond of saying)! And I am a woman spends a lot of time online!!! I WILL find a way to spread this account!! For you, YMT, This will be "UNFORTUNATE"! (end quote)

A quote from another complaint - hmmm... sounds a whole lot like my original post!!
**I know that YMT has been in business for many years, but recently complaints about them and their sloppy business transaction to websites have sharply increased. Management seems to be in a state of flux. They seem to believe that they are untouchable and will not answer to anyone for botched travelling arrangements and "misunderstandings".
A very unprofessional approach to customer relations!**

They (YMT) also have a "carbon copy" response to all posts - positives get the "We pride ourselves" speech & negatives get "Pass the buck" excuses... (See user aliases "ymt vacations" & "yourmantours")

Notice on consumeraffairs.com link - the company responds only abruptly & with nothing but excuses, if they respond at all... my post, however, merits pretty much the same lengthy, weak reply you saw here. (as well as any of my other complaint posts you may run across, received the same carbon copy dismissive reply)

I find it interesting that a carbon copy of this exact "reply post from YMT" is found at most of my comment sites - almost amusing, in fact.

FACT: YMT has not contacted me more recently than July 10th of last year, to ask for more details regarding the matter, which I provided.
YMT has not contacted any of the travellers - by phone or mail - to inquire or follow up in any way.
YMT has my home phone & cell phone #'s on file - and may call (and reach) me anytime, day or night - they have not done so.

They (or whomever is posting on their behalf) may consider the matter closed, but I will continue to campaign against their VP for his bad attitude - which was the entire point of this complaint in the first place!
Not the unavoidable airline difficulties, or the fact that YMT dropped the ball transporting them from the airport to the hotel & cancelling (without reimbursement) their bus tour of Boston prior to boarding the cruise... these are easily forgiven - the attitude of the VP spoken to that day on the phone & the comment "THAT'S UNFORTUNATE" are inexcusable in my opinion & worthy of my efforts, regardless of the negative impact my posts are having on the travelling public.

BE WARNED: YMT thinks "THAT'S UNFORTUNATE" if any of your loved ones become stranded on one of their tours!!

I thank you all for your attention & interest. I HOPE this (and all the other) post(s) reach those travellers that YMT is so concerned about being misled. My complaint about YMT's abuse of travellers' trust stands. They are not good a consumer relations group.


Reference links:
http://www.complaintsboard.com/complaints/ymt-vacations-c14158.html
http://www.consumeraffairs.com/travel/yourman.html
http://www.epinions.com/166160864129-Your_Man_Tours/display_~reviews
http://www.frommers.com/cgi-bin/WebX?224@4.hQ6fcJITeFd^0@d82fa@.eec3656/5
http://www.batonrougechat.com/ftopicp-453.html#453
discouarged on 2008-04-14:
I CAN TOTALLY RELATE TO YOUR FEELINGS OF CHUCK SPUDNICK.
I DEAlT WITH HIM TODAY AND HE IS A TOTAL JERK OFF. HIS STAFF USED THE F WORD AT ME. I HOPE THE BBB AND LL THE AGENCIES THAT REGUALTE YOUR MAN TOURS WILL FIND OUT WHAT NUT JOBS THEY ARE AND SHUT THEM DOWN FOR GOOD.

THEY DON'T EVEN KNOW HOW TO DEAL WITH PEOPLE ACCORDING. SO SPREAD AWAY GO FOR IT. I AM CONTACTING THE MEDIA AND ALL POLITICAL FIGURES ABOUT INVESTAGATING THEM LEGALLY.

I AM NOT EVEN A CUSTOMER YET, AND LOOK WHAT I AM GOING THROUGH. READ MY UPDATE. I KNOW A LOT PEOPLE WHO TRAVEL AND I WOULD NEVER USE THEM. NOT EVEN FOR A DOG OR A CAT.

IT SEEMS FIRST CHOICE OUT OF CALIFORNIA OWNS THEM AND IF I CAN MAKE MY WAY TO THEM I WILL TELL THEM WHERE THEY CANGO TO.

SPREAD AWAY. GO FOR IT. I HOPE SOMEONE GOES IN THERE BUSINESS AND KICKS ASS. THEY DESERVE IT BIGTIME.
CarolHen on 2008-06-24:
Ditto YMT management. Our entire experience was BAD! I can only add: If one has a choice between bubonic plague and YMT, choose the plague. It's a much easier way to go!
Joe blow on 2013-12-07:
NEVER TAKE A YMT TOUR NEVER, PEOPLE READ WHAT I JUST SAID, NEVER
cncden on 2007-06-10:
You see, it's *not* the fact that the flights were delayed, that they had to travel all night, that they missed the bus tour, or even that they didn't eat well - it *is* the fact that, though promised, they got no shuttle from the airport to the hotel and then to the ship... that they sat for hours on the dock with their bags around their ankles... ***and that the G.D. VP of YMT said that all of this was "UNFORTUNATE"!!!***
That WAS YMT's fault - a *tour company*, not a "travel agency". The reason the ladies had no shuttle was YMT "checked them out of the hotel" when the tour bus departed - even though they weren't there & then didn't take care of them during the "between time", before the cruise was ready for them! They do a role check on those tours – they knew about the flight problems on the 8th – their offices were notified about the travel changes because of the air delays… they knew & didn’t care – as illustrated by their Vice President’s comment “That’s Unfortunate”.

(As for the 60+ = elderly... if you met these ladies, you (& they too) would agree they're no spring chickens - no offense intended to any readers 60+ still with vem & verve)
runaway on 2007-06-11:
cncden, if its *not* about all these things, why include them? It takes away from your real complaint, which you didn't give much info on in your original letter. I still think you are selling these ladies short...even as "not spring chickens", I surely hope they are strong enough to handle these issues and still go on and enjoy the rest of their cruise, rather than dwell on the problems.
cncden on 2007-06-11:
runaway - I gave the information because it was the foundation of the inconsiderate monkey-sprite's comment. I felt it was necessary to include the entire episode that led to the rude & unprofessional remarks of the VICE PRESIDENT of the company. All details were present (I don't know if you went to page 2). As far as the "ELDERLY" ladies on the trip - I guess you'd have to know them like I do... If you're still taking offense, then I guess I could invite you to lunch when they return, so you could see for yourself. (My MIL wouldn't know how to GOOGLE, re-boot, or even send an email. To end a call on her cell phone, she shuts the whole thing off. None of them are currently giggling about this & have assured the kids they will never be traveling again. Bless her, I love her to pieces, but she is exactly as I described: "ELDERLY" (with children over 40+) and so are her companions - so you techno-savvy folks are a bit out of her league). She is enjoying her cruise & being taken care of by Holland America - I dread the bus tour portion when they return, as they will be back in the uncaring hands of YMT.
yourmantours on 2007-08-09:
Although by no means a pleasant experience, YMT has no control over flight mishaps of the nature mentioned. The accommodations at the cruise terminal are also not YMT’s responsibility. Typical cruise ship schedules are made so that the morning is a time to disembark the passengers returning from their cruise, while the early afternoon is spent embarking the next group of passengers. For every passenger embarking on a voyage, arriving early at the terminal means waiting in whatever accommodations exist in that terminal. In this instance, the late arrival regrettably meant missing the Boston tour (scheduled in the morning to keep YMT groups from simply waiting around during disembarkation to board the ship). However, the experience at the cruise terminal was, as stated before, unavoidable given the circumstances. We are truly sorry for this rare inconvenience, but cannot claim fault for these two coinciding mishaps.

View more Your Man Tours customer comments at:
http://www.ymtvacations.com/press4.htm
cncden on 2007-08-09:
Wow, do *ANY* of you read *ALL* the remarks??
AGAIN...
I understand the complications - I *KNOW* where the responsibilities lay - A *VICE PRESIDENT* of the company, who remarks "that's unfortunate" to a concerned relative of a client should be forever banned from any human contact whatsoever!
Anonymous on 2007-08-09:
C Denny; I read and understood your remarks. I thought they were very well written and very fair. I think you explained it very well and this "yourmantours" and his/her typical reply just confirms the lack of service and/or the lack of caring for their clients.

As to the other comments I do think they care because it’s not them it happened too. If the rolls were reversed they would be yelling just as loud.

If YMT can't give a minimal refund and an apology then they will never get my business or anybodies that I know.

I hope the ladies will not give up on travel but learn from this that travel agencies are like bill collectors, "take the money, the hell with the people and head for the hills!"
DebtorBasher on 2007-08-10:
LIDDY! I'll have you know, that before I became a bill collector...I went to business college for Travel/Tourism because I WANTED to be a travel agent!
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Five days in Italy
Posted by on
EL SEGUNDO, CALIFORNIA -- My husband and I booked a tour from Your Man Tours. This tour included five days on land in Italy and then boarding the MSC ship Poesia in Venice. We let YMT book our air travel also. We live in North Alabama so we were booked from Huntsville International Airport. This is a small regional airport, so we expected to have to change planes. We were booked on American Airlines (who charged us $30.00 for our first bag and 20.00 for the second bag)so already we are down $100.00 for our bags to be flown to New York. In NY we were booked on Alitalia to Rome. This was the most miserable overnight flight we have ever had (we have had many). The crew was rude and the cabin so hot we almost croaked. When we reached Rome, the bus to take us to the hotel was parked a long distance from the terminal and the man from Your Man Tours walked so fast that we lost track of him and just had to keep walking until we reached the correct bus.

We were booked into the Holiday Inn West in Rome for two nights. The first night Your Man Tours had a "special dinner" that we could purchase for 25 Euros each. This sounded like a good way to get to know the others on our tour, so we agreed to participate. The food was mediocre and they were quite stingy with the wine provided. There weren't any restaurants near with the exception of the one in the hotel. The next day included a tour of the Vatican in the morning and a tour of the Coliseum in the afternoon. We had already seen these so we opted out and went into Rome on the hotel shuttle. That night we went into the hotel restaurant to eat; the matre d asked if we had reservations. Of course we did not, so he took us into a separate room where he took apart a setting for four people by separating two small tables about 6 inches apart. He then seated two ladies from our tour at the other table (we didn't know these ladies but were willing to go along with this arrangement.) Then he said he didn't have any menus available-hello? Finally, he brought the ladies one menu and my husband and I one menu. After a few minutes, he returned and took their order and left us sitting there. He then proceeded to serve several groups that came in after us! We finally left and went to the bar and bought premade sandwiches. My husband complained to the hotel manager and he made excuses about the hotel not being prepared for so many people. Get real--it is a huge hotel and there aren't any other places to eat unless you went into Rome.

After Rome, we drove to Montecatini in the Tuscany district. We were supposed to go to Bologna enroute but were told there was a transportation strike so we missed Bologna. The tour guide and or the bus driver could not find our hotel so we rode an extra 30 or 45 minutes before finally going to the correct address. Once there, we asked for the hotel room that our guide assigned us--only to find that someone else had that room! Finally, the poor desk clerk and I found our correct room on a printout at the front desk.
Then we were offered a chance to visit either a villa or a farmhouse for dinner--both at a cost of 39 Euros each. We opted not to attend these but instead ate a local restaurant. (Several tour members were placed at a hotel that was in the industrial district with no local restaurants near.)

The rest of our tour was just more of the same. Our tour guide was the most disorganized person I have ever seen. She ended up with one of the people on the tour helping her to assign hotel rooms. In Verona, she completely lost one couple due to her speed walking.(There were several people on the tour who had problems walking and these people had to forgo several trips and tours.) One of the other tour guides in our group made sure that every one was taken care of and she waited patiently for the people who could not walk at a trot.

There were about 300 people in this group--7 bus loads. This presented problems when we all ended up at one place--especially rest stops.

Once we were onboard the Poesia, my husband and several others talked to Chuck from Your Man Tours about various problems. His answer was to contact headquarters in California or to state that Your Man Tours was not responsible for whatever the issue was. Bottom line, he basically was on vacation and was there only to promote Your Man Tours.

Another thing that irked us and many other people is that the tour guides asked for their tips up front--on the first day of the trip. The literature we received from Your Man Tours suggested 3 to 5 USD per day per person. The tour guides asked for 35 Euros for each person. This amount to about 56 USD per person--about 10 USD per day per person! To make a long story shorter--We can say NEVER AGAIN!
     
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dan gordon on 2011-02-17:
never figured out who 'chuck' was but YMT is a very bidget tour company. They often use bus drivers as the tour guides. Sort of hit or miss. they offer very low fares with accordingly low amts of service and quality.
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Hotels From Hell
Posted by on
PENNSYLVANIA -- My husband and I took the 14 day YMT Hawaii 4-island tour in February. All went well in Oahu. Our second island was Kauai. The hotel was nice, but the beach not good for swimming. We found at this point that if you didn't take a tour, you were isolated and had little to do.

Our third island was Maui. We stayed at the Maui Seaside. My first impression was - what a dump. The hotel was dated - probably built in the 50's or 60's, and no renovation since. The pool was visibly dirty. The room was musty and dirty, with hair in the tub. Others on the tour had similar complaints. One couple even had a swarm of bug on the bathroom counter. I complained to the tour director who said, "there was nothing he could do". He suggested I call their consumer affairs dept. I called and initially was told I needed to put it in writing. When I pressed the issue she said she would have someone call me back that day. Needless to say, I never received a call back that day or any day. I did call YMT back and left several voice mails, that they also did not respond to.

Our next island was Hawaii. We stayed at Hilo Seaside - the hotel from hell. Couldn't believe it, but it was worse than Maui Seaside. We had a tiny, tiny room. Extremely musty and dark. From the inside you could see light all around the door to the outside. The 50's style luver windows, allowed direct view into our 1st floor room. I found a dirty, used towel on the back of the bathroom door. The tiny shower had a dirt ring around the bottom. Found out that was because it wouldn't drain and filled to this level when you showered. We had an electrical short in our digital clock. Another guest told me her hair dryer caused their electric to go off completely. We ask for a coffee pot, which we cleaned and ran water through for an extended period of time. Black specks still were visible in the clear water. Talk about dirty. This hotel also was in the middle of no where. YMT provided pictures of the hotels. This hotel in no way resembled that picture. We found this stop a waste of time, as did most of the guests. Going straight to Kona would have been a better idea.

Our last stop was Kona Seaside. Please note all of the last three hotels had the same owner. Doesn't that tell you anything. Although Kona Seaside was cleaner, larger, maybe newer. This was a big improvement to us. The area was lovely, but we would have appreciated more information from our tour guide. We found out about transportation, places to eat etc. from other guests. How hard would it be for YMT to provide written information and a map.

I would never recommend a YMT tour, or will we ever use their services again. Please think twice before you do. I will send a copy of this review to YMT, which they will probably ignore also.
     
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Review of Your Man Tours
Posted by on
Recently we returned from a Your Man Tour (YMT) trip to the 2009 Rose Bowl Parade. Your Man Tour's is a travel agency that organizes numerous low cost tours to a variety of popular destinations each year. Because of the volume of business they do, you are likely to run across their offers if you are researching travel to almost any popular destination in North America and many elsewhere in the world. For this reason I thought it would be interest to share my experience with other travelers. Although the comments are based on the Rose Bowl Trip, I have heard similar from travelers who have used this company to other destinations.

The first thing to remember about YMT is the term "low cost" that I used to describe their tours above. In travel, as in everything else, you get what you pay for and if you pay for a bare bones trip, that is all you are going to get. The danger is that you may find the trip so minimal that you will be forced to supplement it with your own funds and if you are not careful, you may end spending more than if you had booked a more comprehensive tour to begin with.

One example of this with YMT is that they do not include any meals in the basic price. This was especially of concern with our Rose Bowl Trip because food prices were very high at our hotel ($20 breakfast buffets, dinners that can easily run over $50 a person, $16 for a pizza from their snack bar that was barely large enough for two) and there were few lower cost alternatives within walking distance. Fortunately we had brought some Pop Tarts with us since with early starts, we thought we might not have time to eat breakfast in a restaurant anyway and this helped.

Another place where you may pay extra for a YMT tour is that few activities are included in the basic price, thus you may have to spend money either on optional tours from YMT or on a rental car in order to be able to see enough to make the trip worthwhile. The YMT optional tours are definitely not low cost. We paid $60 each to visit a picturesque village, basically just for the bus ride up and back as we were left on our own in the village. Along the same lines, if possible, arrange your own air flights. We obtained our flights at about $350 each, YMT was charging $700. Of course, their cost included transportation to and from the airport but the hotel had a free shuttle and in fact, that was what YMT's was using for the people who booked flights through them.

Another aspect of YMT's tour is lack of administrative support. They rely upon contract guides and bus drivers (often both the same person) to handle the actual tour. Their own employees do minimal work. An example of this was that they were totally unable to tell us in advance which of two groups we would be within going to our first optional tour. Thus we had to cut our pre-trip sightseeing short to be there for the early group only to sit around three hours at the hotel because we had been assigned to the later group. A pre-trip "briefing" given by the overall manager was characterized by the distribution of what proved to be an amazing number of misrepresentations and cases of incorrect information.

In summary, if you really want to take a trip to the Rose Bowl parade and you can't afford a higher priced tour, the YMT trip will be better than staying home but again remember to carry as much food with you as you can for breakfast at least and be aware the tour will be minimal unless you pay extra to YMT's or to go on your own to additional sights.

     
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dan gordon on 2009-01-19:
I worked for yrs as a tour guide so pay attention to complaints about tour companies. YMT has had their share. Using driver guides is highly unusual in this business. When you pay for an organized tour the use of a tour guide can help out a lot when things go wrong. Other posters have complained that after paying their money they don't know which hotels they are booked for. If a tour company can't tell you in advance where your staying I'd be very leery to spending $$ with them. There are low cost tours that do provide good service, but they should be upfront with you before you send $$
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Complaint About Your Man Tours
Posted by on
EL SEGUNDO, CALIFORNIA -- Let me start with a general comment. We have yet to start our Cruise-tour with Your Man Tours, but already have encountered numerous problems with them. The most basic of which is an inability to talk to them or for them to return phone calls.

At this point I would strongly recommend you look elsewhere for a reputble travel agent, consultant, packager, or whatever you want to call this type of operation. These people are untrustworthy and unreliable, at best. They talk a good line, but after they have your money...tough-luck.

Your Man Tours has at least 3 offices in the U. S., Detroit, Inglewood, CA, and Cincinnati, OH. So far I have tried to deal with only the first two.

You can Google them, and their parent company, TUI Travel, for more information and officers, mail addresses, etc.

I believe I have left at least a half-dozen phone messages for their "Customer Services" people in California, virtually none of which were returned. Each time I call, I am assured that I will get a return call, but I don't hold out much hope. They have $8000+ of my money, but don't have the common courtesy to return phone calls. This has gone beyond trying to politely get answers to questions, to full-fledged contempt for their operations.

I will update this site with more information as I have it. I thoroughly expect to have lots of issues from my cruise tour (Port Evergladse-Caribbean-Trans-Atlantic - Portugal-Spain- and Italy.
I just wanted to forewarn others to beware of this company.
     
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karleebarlee on 2011-02-11:
what were the problems you were calling them for?
momsey on 2011-02-11:
Not enough info here. Why are you trying to reach them?
barbie39 on 2011-02-12:
OP is correct on YMT.A few days ago Chris Elliot wrote a whole article on this company's refusal to give a cash refund on a trip to Egypt which they had canceled due to the crisis there. Chris is investigating YMT. Chris Elliot is a noted travel omnibus for travelers with problems.

Momsey,not to be disrespecful however what the OP had to ask them is not pertinent and is none of your affair.
momsey on 2011-02-12:
Actually, barbie, if someone is taking the time to write a review but doesn't give any pertinent information, there's no way readers of this site will be able to get any benefit out of the review. There's no info in this review as it is written that would steer me from this company.

No disrespect taken, but I wonder why I was singled out when I wasn't even the first person to ask the question.
ticia232 on 2011-02-12:
Barbie, even with the lack of info, the OP gives his itinerary and it does NOT include Egypt, so for ANYONE to understand the complaint and NOT use the company or give ADVICE we would NEED more info on what the complaint ACTUALLY is.

Especially since this has all happened BEFORE the ship has even set off.
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Unprofessional
Posted by on
HAWAII -- I was in Hilo in September, staying at a moderately priced hotel. It was very peaceful and relaxing... until a group with Your Man Tours arrived. The travelers where herded like so many sheep. They had been assigned rooms, which from the comments I heard, were not what the customers paid for. Most of the folks I observed were upset, but the tour guide just smiled and hung out by the pool.

A large group went to use the pool, and many of them were smoking. Some were drinking alcohol.

The pool closes at 6pm which YMT had not told its customers. No alcohol is permitted in the pool area, which again YMT didn't bother to tell their customers.

At 6pm, an employee came out and announced the pool was now closed, and that all hotels in Hawaii are non smoking. Some older men got into a heated argument with the employee of the hotel. They should have been complaining to the tour guide, a tall, thin man with white hair and a goatee. He seemed amused that his customers were upset.

I saw a notice had been placed on a board in the lobby. The group was leaving early the next morning for a brief stop in Maui to have lunch in Lahina.

This unfortunate group of travelers were cheated in my opinion. They were only in Hilo for about 6 waking hours, not even enough time to drive to the volcano and see the sights. 6 Hours in Lahina including a lunch isn't very much time to see anything either. I'm sure glad I make all my own travel arrangements. I've been to all the major Hawaiian islands, and I can say that one needs a week to see just the sights on the big island! Three days on Maui would be sufficient. Kauai should take at least 3 days and at least 3 on Oahu. I have no idea what these folks paid for this tour, but if they were from the mainland's west coast, with air and meals and hotels and side trips included, they shouldn't have paid more than $1400 each. If they did, I would complain to Your Man Tours.
     
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Anonymous on 2008-10-14:
What is this world coming to? A person who has no affiliation with a service is complaining about it? You are not a customer of this business so you have ZERO standing to make a complaint. How in the world do you know what these people were told and not told about the tour? As far as the six hours in Lahaina (spell it right next time) I'm very sure they were given the itinerary BEFORE they shelled out the dough so they knew exactly what they were getting.

You must lead a boring life if you have to find things to complain about for other people.

An Oahu kama'aina
Anonymous on 2008-10-15:
What ever happened to minding your own business? How do you know they were cheated and didn't get what they paid for? By the way, tours don't always stay in one place for very long. It's a tour because they keep moving to "TOUR" other places of interest.
Sparticus on 2008-10-15:
Sorry DB - I'm just guessing here, but I think my wife might just like it to be her and I... ;-)

Thanks for the tips Superbowl!
DebtorBasher on 2008-10-15:
That's what they all say...'Sniff'
*Walking away dragging my luggage behind me...AGAIN*
Anonymous on 2008-10-15:
east side of the island, Kona etc. = WEST side of the island, Kona etc.
Anonymous on 2008-10-15:
So in your opinion all these sheep were getting flocked and you decided to spend your own valuable time to complain for them? That's pretty cool.
My complaint would be why does a hotel swimming pool close at 6pm.
yoke on 2008-10-15:
c2o, the pools close at 6 so they can get them into the bars to spend money, LOL!
madconsumer on 2008-10-15:
huh, well then .......
Slimjim on 2008-10-15:
Yeah, I have to agree with the others. It's one thing to observe from the sidelines and comment among youselves, but to actually come on the internet and complain about something you really don't know anything about, is way out of line. It also appears that you went out of your way to pay attention to what this group was doing. Next time, do more diving and less minding other's business.
Anonymous on 2008-10-15:
Yeah, I'm going to have to agree with Basher on this one.
DebtorBasher on 2008-10-15:
Why weren't you out enjoying the sites instead of hanging around a hotel watching everyone else? If they were not happy, I'm sure they will make their own complaint with the tour company. They probably left early because some nosey woman was spying on them at the pool, following them around and reading their notices they left on the board in the lobby. If the note you read stated, "The group was leaving early the next morning for a brief stop in maui to have lunch in Lahina"....then how do you know they were only going to be there for six hours?
DebtorBasher on 2008-10-15:
BOOM Scubagirl...You just got Slim'ed!!!
Sparticus on 2008-10-15:
My wife and I are trying to plan a trip to HI sometime in the next few years... and I appreciate the heads up on this... Doesn't mean I'll count them out, but I'll definitely do more homework if we are thinking of using them.
DebtorBasher on 2008-10-15:
Sparty...Can I go with you? No one EVER takes me anywhere! They always promise, just to shut me up and to stop my whinning, then when the time comes, they either leave early without telling me or they leave me sleeping in the car and sneak off without me.
Anonymous on 2008-10-15:
Spart, Hilo is a very muggy humid town. It's not a tourist area at all. It is a good place to fly into for a day to rent a car to drive to the volcano's then onto the east side of the island, Kona etc. You can spend a few days in Kona and really enjoy yourselves. Like many others we have been to all of the islands and found Kauai and Maui to be our favorites. But given the chance the volcano's are a must see.

Ps) If you can spend more than a couple of days in one place time share rentals are the best way to stay. It beats sitting in a cramped hotel/motel room. Prices are better than hotels by the night too.
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Bad Service Form Your Man Tours
Posted by on
After reading other reviews, I guess I can only be grateful that YMT canceled our trip! Yes, canceled but kept our money for two months prior to letting us know! Their reason? We were supposedly NINE DAYS LATE in sending in final payment! Of course, not knowing of this cancellation, we continued our plans as usual. We purchased non refundable airline tickets to Salt Lake City, our point of departure, bought the appropriate clothing for our coach tour of the West and Alaskan cruise, made arrangements with a local kennel to board our three dogs and four cats, giving them a nonrefundable deposit to hold the space. Everything was progressing nicely until we received a message on our phone from someone from YMT telling us that our vacation had been canceled due to "non payment".

My husband immediately tried to call back, only to get an automated system directing him to "leave a message". In his panic, his next call was to the bank to find out if the check had cleared. It had not, so he placed a stop payment on it. At that point we had no idea where our $5000.00 plus check had gone or in whose hands it might have fallen. Late the following afternoon, we finally received a return call from YMT. This time they admitted that, yes, they had received the check but it was a week late. She didn't seem particularly concerned that we were somewhat hysterical over our present demise, reassuring us that we could still go on "stand-by", or we could reschedule at a later date. We could do neither!

We sent in our $200.00 deposit, followed by our balance due ninety days prior to departure. Did it sit on someone's desk for nine days? And nine days? Come on guys, Nine days?? It took YMT two months from the time they received our check to inform us that our trip had been canceled! No courtesy call was ever received to question our payment, had there been a question.

Numerous calls requesting to speak to general management have gone unanswered. Our $200.00 deposit check has also not been returned.

With less than a month left to regroup, we were able to reschedule our planned itinerary with the most grateful help of AAA and a local travel agent. They came to our rescue and booked a rental car in Salt Lake City and scheduled all hotel reservations in the cities we were to visit on our "dream" vacation with YMT. We were also successful in booking with Holland America, our 7-day cruise to Alaska.

Our near disaster turned out to be a blessing! Though we spent a bit more (not by much), we drove at our own pace, saw what we wanted to see, ate where we wanted and stayed at really nice hotels; Apparently avoiding the horror stories of broken down buses, rude drivers, poor food and cheap hotels.

God truly does work in mysterious ways!
     
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Hugh_Jorgen on 2008-06-23:
Since they didn't cash your check, they didn't really hold your money for two months. I would have called them myself when a check of that size hadn't cleared my bank.

As far as the 90 days, they make that clear when you booked the trip. The onus is on you to make the final payment in time.

Yes, they could have done a better job of contacting you once your check finally showed up, but that's really the only thing I think you can fault them for. Had you paid in time, this would not have happened. But I'm glad your trip worked out so well in spite of this.

CarolHen on 2008-07-01:
Hi Hugh. Thanks for yout three cents worth. The point was, no one from YMT called nor wrote, in a timely manner, to inform us that our trip had been canceled. Thus, allowing us to continue making plans for our expected vacation with YMT. It took them two months out of the three to finally inform us that our check, for full payment had arrived nine days late. In other words, their time is valuable but SCREW THE CUSTOMER!! And, by the way, they didn't cash the check, but THEY KEPT IT! Guess it's hard to send back a sizable amount of money. And of course they DID offer to allow us to go on "stand by". Shame, shame, shame! No way to run a company!
You seem to know a lot about this company. Do you work for them? If yes, maybe you can help us get our $200.00 deposit back....
yoke on 2008-10-15:
When you realized the check had not cleared in a timely manner why did you not call them to find out what was going on?
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Don't Waste Your Time With Your Man Tours
Posted by on
PALM BEACH, FLORIDA -- Don't waste your time with Your Man Tours. Their customer service, their managers are the rudest, unprofessional, arrogant, procrastinating bunch of incompetent yoy-yos- I have ever seen.

Examples: I questioned about the national parks tours. I couldn't get a straight answer, all I got was"I don't know to every question and I got a question with a question. I never got a direct answer. I got a runaround and put on hold for a long period of time. My time was severely inconvenienced by this company of bimbos to say the least. When asked for a manager and supervisor all I got was more wasted time and delay after delay.

That is not the way to treat people or potential customers. I know a lot of people that I could have given them business, but now no way. Their attitude is arrogant and crude. I have other people offering me great deals I don't need them.

No wonder they aren't getting any business, they don't know how to treat people.

Thank you and have a nice day. I do hope all the right agencies see this and follow up to investigate just how legitimate they are. There were times they were using profanity on the phone when it wasn't called for. What kind of business allows this.
     
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