Z Frank is a Joke!! When Complaining make sure you follow the chain of command???
Posted by Thrilla on 2008-02-02
CHICAGO, ILLINOIS -- 12/08-Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust!! I have bought 2 cars from this dealership under 2 different managements, they are like the typical dealership; Once they get your money THEY WANT NOTHING TO DO WITH YOU!! I wrote a letter to the GM describing my problems and issues at the dealership during my 2 month service and he has yet to contact me. Mind you, I handed him the leader personally. Go to another dealership for the purchase of your KIA or Chevy vehicle." THE ONLY WAY TO IMPROVE THIS DEALERSHIP IS TO CLOSE DOWN AND LET ANOTHER DEALER TAKE OVER!
2/08... My car had to go back in the shop for the engine light again (5th time) and coolant leak. So, I took it back to Z Franks since they say that service satisfaction is their 1# priority and THEY proved me WRONG again. When I picked my car up on 2/2/8 the service manager Collins said that I the CUSTOMER should not have gone out of the chain of command when complaining about my previous visits. He stated that I should have brought any service complaints to HIM, NOT the GM. He even had the audacity to tell me; after buying the car from them, that there are no contractual obligations that I the customer bring my car back to their dealership. So, as of 2/2/8, Z Frank will no longer receive a dime from me, but I will CONTINUE to write reviews about THIS VERY UNPROFESSIONAL dealership until I no longer have my 2007 Kia Rondo in position. THANKS A LOT service manager Collins for ENCOURAGING all my future reviews about Z Frank....
Do not waste your time. This dealership only wants one thing- YOUR MONEY. Do not trust THEM AT ALL!!
Pros: THEY ARE THE ONLY KIA DEALER IN CHICAGO
Cons: THEY HAVE NOT IDEA HOW TO TREAT RETURN CUSTOMERS
Price Range: N/A
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Unsafe brake repair
Posted by sdogv on 2007-03-11
CHICAGO, ILLINOIS -- In November 2005 my AstroVan brakes were made inoperative during a "Customer Appreciation" lube and vehicle inspection. . A complaint letter dated 11/02/05 questioned manager's explanation of "raising van on rack stressed rusted left brake line to failure". This prompted Z Frank to offer a "discounted" brake repair (grudgingly accepted) that was performed 11/15/05.
However, with only 1,010 miles driven on this repair, a sudden and complete brake failure occurred 2/15/07 on a city street with a lady friend. .An oil change and vehicle inspection on 5/23/06 identified nothing amiss, yet Z Frank wishes to absolve all and any responsibility for a frightening experience to life and limb. .
Based on an invitation that "an interested party exists for my valuable Chevrolet Truck". I have suggested title transfer if brake repair costs are refunded. Another recent offer of a "$4.95 OIL AND FILTER CHANGE" suggests they hope to discover (or create?) a new repair cost.
I hope that an angiogram scheduled for 3/12/07 will not complicate the matter.