Montecito Dining Table Purchase.
CORONA, CALIFORNIA -- I ordered the Montecito dining table on 5/28/2012 (order number 0528289LQIO) at the Corona, CA location. The table was delivered on 6-8-2012. Before the delivery guys left, I asked them to extend both ... read full review1 Replies - Latest reply on 07/13/2012
I purchased a leather recliner 2.5 years ago, cost $1100. The leather on the cushion appeared to flake away 2 months ago. Z GallErie told me they only warranty the leather for 1 year. I guess its my ... read full review2 Replies - Latest reply on 07/15/2012
ARIZONA -- After reading so many negative reviews I wanted to take a moment to post how satisfied I am with my purchase from Z Gallerie Furniture. I found the online store for Z Gallerie before relocating to Phoenix ... read full review1 Replies - Latest reply on 08/15/2010
We purchased a leather sofa from Z Gallerie around 2 years ago. The quality is awful and the leather is disintegrating. I contacted them a while back and was told that their product warranty is one year. They showed no interest in dealing with this issue in any way. Add reply
BOCA RATON, FLORIDA -- I ordered a $300+ coffee table directly from the Boca Raton store in South Florida. I waited 4 weeks for my item to arrive and went to pick up the table. Upon arriving the Boca Raton store, I was asked rudely by a sales associate what I wanted...after telling her that I was there to pick up an ordered item, she proceeded to ignore me and help other customers in the store. The whole experience was upsetting and unprofessional. After bringing home the table and unwrapping the boxing/packaging, I realized that the coloration and quality of the table was not up to par. I took the table back to the store a couple days later for a refund ONLY TO FIND OUT that they were going to charge me a 15% restocking fee because I did not return the item in the exact boxing/packaging it came in!!! Nobody ever told me about return policies, repackaging items, and restocking charges!
In fact, when I originally called in to order the table, they charged my card but never emailed or mailed me a receipt of any type!!! I refuse to purchase another product from Z Gallerie again! I will advise other to do likewise.
BOCA RATON, FLORIDA -- To Whom It May Concern:
On July 2, 2010, my designer, wife, and myself arrived at Z GallErie store #64 located at 309 Plaza Real Boca Raton, FL 33432 to purchase the dining room set (model Loft) with ... read full review1 Replies - Latest reply on 11/14/2010
Poor Customer Service
DALLAS, TEXAS -- I am writing to express my frustration with Z Gallerie's customer service. My husband and I were given the Borghese Mirrored Night Stands from Z Gallerie as a gift for Christmas, but didn't actually ... read full review1 Replies - Latest reply on 03/30/2009
Z Gallerie Horrible Service
SHERMAN OAKS, CALIFORNIA -- Zgallerie/Sherman Oaks, California
Back in August 2006, I ordered a couch from ZGallerie (at the Sherman Oaks store in CA, if that matters). They told me it would take 8 weeks maximum for delivery because ... read full review3 Replies - Latest reply on 02/10/2014
NASHVILLE, TENNESSEE -- We bought son new items for our baby's room. Of course we wanted the nice chandelier and some wall hangings. We put up the chandelier first and discover some of the crystals are already broken. Luckily we didn't want to put all of them on anyway so it wasn't a big deal (although the chandelier was very expensive to have broken crystals). Second we hand up a plaster giraffe head. It seemed a little unstable and we called the store to make sure the correct attachments were included. After their confirmation, the giraffe head came crashing off the wall and broke into pieces. We went back to the store and discovered they were using different attachments in the store to hold up the giraffe head. We are trying to get our money back and corporate wants proof that the fixtures are not the same. For as much as the products at this store cost, I expect much better quality. I'd like to actually use what I pay for. Add reply
Never, EVER buy from Z Gallerie
MCLEAN, VIRGINIA -- April 21, 2012 Saturday:
• Went to Z Gallerie at Tysons Corner 7867L Tysons Corner Center
McLean, VA 22102 at 8:45 p:m
• The sales person Philip assited us
• We told Philip that we are going ... read full review1 Replies - Latest reply on 10/08/2013
Received a cracked buffet table after waiting 5 weeks for it. Now they want to charge another delivery fee for the other one they are sending me that will take another 7 weeks to receive. Never again will I do business with this company again. I am going to tell the world!!!!! Horrible service and the corporate office could care less about it as well. Add reply
Unhappy With Customer Service
Don't ever order anything from Z Gallerie! Their customer service is horrible! I ordered a full size couch; correct size listed on my receipt from the Tucson AZ store. I received an incorrect size couch ... read full review
Terrible Service, Lousy Policies
NAPLES, FLORIDA -- Went to Z Gallerie to purchase an area rug. I've spent a ton of money this location in Naples. Manager tells me that I have to order it online. I told him what if I don't like it? Then he tells me that ... read full review2 Replies - Latest reply on 10/08/2013
NORTH PALM BEACH, FLORIDA -- I was told that it would take 7 - 10 days for delivery for a buffet I purchased. Three weeks later, I get a phone call and am told that I have to take delivery on a specific day/time - or else wait another 2 weeks for delivery. If I don't take delivery (at their convenience - not mine) - I will have to pay a re-stocking fee. I then hire someone to be at my house so that I can take the delivery at the specified time. Today, I get a phone call from the delivery company - changing the time again to a time I am not available. I spoke to Z Gallerie - which offered no help.
So much for customer service.
Worst Experience Ever!!
BEVERLY HILLS, CALIFORNIA -- My wife purchased a painting and wanted to exchange it with a different painting to match the decor in my office. The store manager Michael was very rude and would NOT exchange it! She left the painting ... read full review3 Replies - Latest reply on 01/20/2013