Z Gallerie Consumer Reviews - Page 2

BOCA, FLORIDA -- Sales people in Boca Raton store were a pleasure to deal with. Once you need to contact customer service it's a whole different story! I called to advise that one unit of a $6000 Bleeker leather sofa was tearing and tiny holes were appearing. I called while sofa was still in warranty.

They procrastinated with delayed emails and calls until the sofa was no longer under warranty! After 3 months of calling and leaving messages, and writing emails, sending photos they offered a $100 gift card. I refused as I wanted someone to see the damage in person. After another month they denied us service, replacement of any sort.

EVEN IF the sofa was not under warranty, why would one piece of a $6000 sofa be in such bad shape? Simple, one defective piece that they could have switched out but refused! Rude, unprofessional customer service department! Will never shop there again. Restoration Hardware -- same prices, EXCELLENT customer support and service!

GARDENA, CALIFORNIA -- Do yourself a big favor and DO NOT SHOP AT THIS COMPANY! They have an unfair return policy that leaves any purchase at their discretion for acceptance. I have received the purchased item... much later than the site announced to ship on their site, but did not like the quality and called them immediately to process a return. They asked for a picture, so that the return can be approved?? Really? This is not to mention that the 0800-phone line never answers... and you have to leave your number every single time for a call back.

I called several times to inquire on my return request, and every single person gave me the runaround. They will not give you a label to ship, nor provide you with an address to ship the item back. This looks like a poor business tactic to Win by exhaustion. As of now, I have nowhere to return the item... and they charged my credit card 3 weeks ago.

CALIFORNIA -- I bought a couch from Z Gallerie 2 years ago. Upon delivery, I noticed the cushions were wrinkled and under-stuffed. I mentioned it to their contracted delivery service, who told me that I needed to contact Customer Service. The lengthy intermittent contact with them was painful (me calling/emailing them continuously just to get a reply).

Finally, after months, they replaced my cushions. It has now been exactly 2 years and my couch looks and feels 20 years old! I recently read a review of the STELLA model couch (on their website) that stated the cushion problem was a known issue.

They had the nerve to replace my cushions with more known-to-be defective cushions. Dumped the new ones at my front door when I was at work. Left me with the original huge awful ones to dispose of on my own! I decided to contact them again as I should not have an expensive couch in this condition after such a short time (in furniture life)... NO surprise - NO reply. Do not buy from Z GALLERIE if you want good quality and service!!

GARDENA, CALIFORNIA -- Worst customer service I have ever experienced. First they make you stay on hold for 30+ mins. just to speak with someone. My couch took 17 weeks to deliver and came in dented and missing 4 of the 8 legs. A month later their technician has cancelled three times due to a medical emergency, no one ever ordered legs even though I called 3 times in that month and a the couch was delivered dented/stained. I wish you could give negative stars. This place is so bad. No follow-up and every time you call in, no one has any idea what is going on. They do not care about their customers and it shows. DO NOT BUY ANYTHING FROM Z Gallerie.

DESTIN, FLORIDA -- I ordered $8000 worth of furniture. Paid $400 for delivery. This was the beginning June 2019, with expected delivery of mid August 2019. By mid August, I had not received anything. I called them, and was unable to reach anyone for customer service. I sent emails, no response. Finally I get a call from a delivery company in Alabama who tell me they have 1 piece from Gallerie for delivery. It arrives, my lucca mirror, completely shattered. The delivery receipt the freight company gave me shows that the mirror had been sitting in their warehouse since July.

I contact Z Gallerie through a number I found, they tell me my pieces are all now on back order due to issues with the vendors and now I am looking at November for my pieces to arrive. They did say my nightstands were available, but they wouldn't be able to ship them separately (which made no sense since the lucca mirror was on the same order). They said if I paid an extra $150 for shipping they would deliver the nightstands, so my husband paid. They also ask we email photo of the damaged mirror, and someone would come pick it up and they would send a replacement. That was 4 weeks ago. No nightstands, the broken mirror is still in my house, and I can't get anyone on the phone.

This company filed for bankruptcy this year and I would discourage anyone to give these people any more money. At this point they are running a scam! I encourage buyers to purchase via Paypal so if issues such as these come up with the sellers, PayPal can work on your behalf to find out what is going on and maybe even refund you. Stay away from Z Gallerie.

I ordered a champagne cooler which looked fabulous online, but unfortunately turned out to be of inferior quality and what was even worse had a bowl that was welded onto to foot with an incline, i.e. water and ice cubes would run out. I don't even complain about how a defect product like that can get shipped. Trying to return the item I did everything what was asked for in the return form: sent an email with pictures attached without any response, tried to call their customer service without success multiple times and in the end - as I was afraid of not keeping the 7 days return window - sent the item back on my own cost (>60 $ shipping cost).

After 4 weeks I could finally get hold of their customer service who kindly agreed on the defect it the item and wanted to send me a return label. I told them I already have sent the item back, have proof that it was delivered and that I would like to get that expense reimbursed as well. Until today I have not seen any of my money back, but to show their incompetence just have received a return label... DO NOT SHOP THERE!!!

ONLINE -- I ordered 2 cake stands and 4 wine glasses almost 2 months before my dinner event I had planned. 3 weeks after I ordered I still had not received my items or had any emails with updates. I called customer service and they informed me that the wine glasses were on back order so once those were available my items would ship. A week later I got the cake stands completely shattered. But not wine glasses at all. So I called customer service and asked for them to exchange the broken cake stands and to ask where the wine glasses were. He informed me that the wine glasses should be here in another week. A little perplexed as to why that is since I was told the my original order couldn't be shipped because the wine glasses were on back order and all the items would be shipped together.

At this point its still a little over 2 weeks until my event so I was not to worried. Finally receive the wine glasses and they are fantastic! So I am hopeful for my cake stands. Another week goes by and still no cake stands. 6 days before my event I call again and she informs me there is no way I will receive them before my event as they are super back up in the claims department. So I am left to find other items for my event at this point. I will never buy anything from them online again!

GARDENA, CALIFORNIA -- I received damaged furniture from Z Gallerie. I followed instructions and notified Customer Service. It is now 3 months later, post several phone calls, multiple emails. I have spoken with 5 customer service representatives who gave me instructions as to what was to happen to rectify the matter. There has been no follow thru to this point. Each time being told I would receive a phone call in 3 to 5 days as to the status of my concerns. I was told it was the busy season and calls would be delayed. I received generic type emails from Z Gallerie as well stating to expect delays due to the "busy season".

I would have to call and again explain starting the process all over again. I was told 2 of the 5 customer service representatives I was working with were no longer there and therefore would have to restart the process. I have requested several times to speak to a supervisor. I was told they would call me, to date there has been no phone call. Z Gallerie has been negligent and deceptive not to be trusted.

TEXAS -- I ordered a bed spread and shams, not cheap. What was delivered was completely different description and look from the order. They were returned and received. I was told the items would be in stock in 4-5 months, I instructed them to cancel the order. Out of the blue, the wrong bedspread without shams was re-shipped to me with no notice. I had to send it back to them again. After two months of dealing with this, I received credit for the bedspread only, not the shams or the expensive freight. I am on my sixth call to customer poor service. These people are crooks.

CALIFORNIA -- I placed an on-line order for some items on 8/30/18. Items began shiping to me late Oct and late Nov. I was still waiting for one last item. In Dec the website kept showing delivery in early Nov but it was still not received. It finally came on 12/17 and it was damaged. I called to return it. They said a refund to my credit card would be made 7-10 days. I always have to wait for a return call because no one ever answers. It's now January and still no refund. I called back on 1/7/19 and was told that they had to put in the request again because they are so busy and backed up. Still no refund. It's now 1/16/19 and I called again. Was put on hold so long that it went back into the loop to wait for another representative to answer. I had to punch in my number for a call back. Their merchandise is expensive but poor quality. I wish now I had returned everything to the store. Spoke to two very rude reps.