Complaint about customer service and product quality
NASHVILLE, TENNESSEE -- I write this e-mail to inform the audience about the so-called "service" Z gallerie delivered us in its shop in Nashville, Z gallerie store #82 located 2126 Abbott Martin Rd.
Here are the facts:
I bought last summer a large number of items for a total of 5774 Us Dollars (mostly furniture) and ask for a delivery by the end of September. As I was relocated by my company, in Nashville , I was expected this furniture to be able to settle down with my family in my new place.
First Problem : The delivery was never made... I called the shop , being informed that the table I ordered was discontinued, therefore all the delivery was cancelled ... Never been contacted , first bad impression.
Second problem: Because that the table was discontinued, I went to the shop and selected another table (Promises, promises it is available) and scheduled a new delivery - 3 weeks delay... very good news....
Third problem: Finally, the table was delivered BROKEN on the October 5th, 2006 !!!!!
we did not realize that the table was broken because it was the extension kit (Not visible at the delivery time).
So go back to the shop, there the manager informed us he will have to visit us and identify the problem, We add to call him 15 TIMES and eventually he came to our house and obviously report the problem and ask us to wait till the company in charge of shipping came and pick up the table (20 phones calls till the shipping company came). Off course, they are protected as they don't have the furniture back, no chance to get your money back.
Fourth problem: Finally, the delivery company came to pick up the table and chairs on NOVEMBER 14th (6 WEEKS between broken table delivery and pick up)
Last problem: We are now on December 06th and STILL NO MONEY REFUND on our account (obviously we call every day and the answer is always the same, promises, promises, the Headquarter is dealing with the issue.....)
You can imagine how irritated we are!!!
I sent this e-mail to the HQ customer service in California, I did not receive any answer...
Conclusion: Caution with this Z Gallerie company , ready to steal your money, but inefficient on product quality and customer relationship.