Zappos.com

1 reviews & complaints.

Zappos stands behind their motto...
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This company claims to be known as the "loyalty team" and they are, simply because they treat customers with respect. This is not a greedy corporate company who wants your buck. Zappos offers an array of shoes (especially small sizes) with free shipping and no tax. Also, if your not satisfied with your shoes you can send it whenever you like (365-day policy). And they credit the money back fast.

What I most like is how fast they send shoes. I recently purchased a pair with standard shipping (4-5 days) however, Zappos sent me an email telling me that because I'm a loyal customer (even though I haven't ordered from them in a while), they're shipping the shoes August 1st and should get them tomorrow---as a way of saying thanks. When I saw that, I was like awww isn't that sweet/thoughtful and real, I wish other companies would do that and unfortunately they don't. This company will cater to your needs without being shady or rude. Zappos treats a customer the right way!
     
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MollyDolly on 09/21/2006:
They do treat their customers very well but I always hesitate to order things on line. I've ordered three pairs of shoes from them and there is always something wrong with them. I end up just suffering the consequences and try to wear them or I sent them back. I ordered converse with flames on them in size 8 but they felt like an 11, I've ordered DC shoes which gave me blisters where the heals are (they were mules and they felt like a 7 instead of an 8), and I've ordered Skecher Brilliances in size 8; they fit but they are waaaaaaaaaaaaaaay too narrow (I have to put aetrex orthodics in them because the ones they came with hurt my feet)The customer service is great but the sizing always seems to be off on my feet. The Skechers mightve even been more comfortable if I had gotten an 8.5 but I'm not sure.
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