HOUSTON, TEXAS -- Bought 4 dining chairs and leather headboard/footboard in 2006. I am gentle on furniture but this didn't matter since all pieces peeled/flaked leaving a mess on the floor and unsightly furniture. I would expect for paying some $250/chair and nearly $1000 for headboard that it would be high quality. Z Gallerie is high price for low quality leather!
CUSTOMER SERVICE, CALIFORNIA -- I ordered a custom bed on March 9 and was told I'd receive it by mid April. About 1 month after purchasing, I received an email from customer service stating the delivery date was pushed to mid to late May. They offered a $100.00 gift card for the inconvenience after I questioned the issue. Finally I receive an email that the bed has shipped. I take off work to wait for the delivery (as the delivery time options are limited). The item was completely wrong! Not only was it the wrong bed, there were an excessive amount of strings hanging from the seams... It was very poorly made.
Called customer service and they say it will now be late July before I receive the bed... 3 months later than the original promised date. Essence, the customer service representative continues to give the excuse, "Well it's a custom bed"... as if I didn't know that when I made the purchase. What I didn't know was that they will lie about delivery dates and not ensure they are delivering correct items. Customer service is rude and sadly incompetent.
GARDEN CITY, NEW YORK -- A poor quality sofa for the price, cheap fabric, cracked and broke within less than two years of purchase (15 months). ZGallerie only has a one year warranty on the fabric. I've had furniture from Bob's that has lasted way longer than this overpriced set. The company promotes modern, quality products but all you will receive is clearly something not well designed because not enough fabric was considered when the buttons were put in and also low-grade fabric was used. Beware! Not worth the hassle or price.
CALIFORNIA -- I purchased a modular couch online. Measured the piece with a professional decorator. The couch was delivered several months later and the delivery people were unable to get it down my staircase. I was very surprised as I have very large furniture already in my basement. They took the couch back and sent it back to Z Gallerie. I called Z Gallerie and they told me I had to pay $2000 for a restocking fee plus the delivery charges.
The cost of the couch was $4500. I was outraged and this is completely unfair to pay that kind of money for a couch you don't have. They did nothing to try and rectify the situation. Customer service is horrible. I advised shopping elsewhere as most companies are fair and will do what they have to rectify the situation and not make people pay thousands of dollars for merchandise they don't have.
BELLEVUE, WASHINGTON -- I purchased a lamp online and had it delivered to my home. It had an obvious flaw that was unacceptable so I returned it to the store. They refunded the cost of the lamp but would not refund the $25 in shipping I paid. Would be fine if I just didn't like it or changed my mind but it was flawed! Why should I have to eat that cost?
If they can't afford to give refunds for their products perhaps they should go to the manufacturer and get the shipping costs refunded. I have never dealt with a store that doesn't refund shipping if the product is damaged or flawed. It is just not good customer service!!! I wrote a review on their website about not refunding shipping for damaged products and they took it off their website!
NASHVILLE, TENNESSEE -- Don't shop with them, especially if you're not local to the store. I purchased 2 tables $1000 each and decided to return 1. They wanted to charge a 35% restock fee + more than $300 shipping... Which means they charge half the price of my item to return it. So I decided to keep it and warn other potential customers. Thumbs down. They should just say "no returns" so people can be more careful when making a decision to buy.
GARDENA, CALIFORNIA -- I ordered an iron wall mount as a gift over the phone. First shipment was lost by FedEx, I spoke to 3 different customer service reps all of whom said they would call me back with information and never did. I continuously had to call and be led around in circles to get anywhere. A reorder was place without my approval, I was waiting to hear back from someone about having a new one shipped with expedited service being that I had already waited an extra 2 weeks. I never received a call and a new one was ordered without my approval.
If I knew my shpping would not be reimbursed it would have been cancelled right then and there. Now that I have received the second mount, over a month after the order was placed, I have called 3 times to speak to a supervisor about having my shipping refunded or at least paid for to have the item returned. WORST CUSTOMER SERVICE EVER.. I will never order from them again and do not recommend anyone to purchase their pieces.
REDDICK, FLORIDA -- I have had horrible customer service about a Christmas internet order I made. I paid to have priority mail. My order arrived with the items thrown in the box. Some of the items had fallen out of the packaging. My order was incomplete. I was to get a box of six fancy pencils. One was thrown in the box willy nilly. When I first called when it wouldn't be to late to get me the rest of my order on time. I was on hold for 25 minutes and they kept putting me on hold when I finally got through. They told me that they would correct the problem. It hasn't been corrected and tomorrow I travel for Christmas. No gifts.
I've been on hold so far waiting for my call to be answered for 43 minutes. One message said due to high volume call back at another time. Now that doesn't surprise me. If other experienced the same as me. I want a refund on my shipping and a credit for the products that didn't arrive on time! If they ever answer the phone!
ORLANDO, FLORIDA -- I have spent $5,000 at the store on furniture. Sales associate ** recommended I open a credit card which would give me 0% interest for 12 months. According to the store managers ** and ** I declined it and chose to pay 25% interest on $3,000!!! Never received any paperwork for the credit card info, and was never explained the options. Was bluntly lied to about the financing and tricked into high interest.