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6 Reviews & Complaints

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Poor Quality
Posted by Nmeier on 12/29/2013
The merchandise was poor quality and scratched. We were told that we could not return for a refund only an exchange and they didn't refund the shipping charges. So we had to pay for them to ship us damaged merchandise.

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Non Existent Customer Service - Tricky , Sneaky Management.
Posted by Yuls21 on 08/13/2013
ORLANDO, FLORIDA -- I have spent 5,000$$ at the store on furniture . Sales associate Anita recommended I open a credit card which would give me 0% interest for 12 months. According to the store managers Terri and Charlotte I declined it and chose to pay 25% interest on 3,000$!!!!!!!!!! Never received any paperwork for the credit card info, and was never explained the options. Was bluntly lied to about the financing and tricked into high interest.
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Worst Customer Service EVER
Posted by MetroBarb on 12/29/2009
GARDENA, CALIFORNIA -- I ordered an iron wall mount as a gift over the phone. First shipment was lost by FedEx, I spoke to 3 different customer service reps all of whom said they would call me back with information and never did. I continuously had to call and be led around in circles to get anywhere. A reorder was place without my approval, I was waiting to hear back from someone about having a new one shipped with expedited service being that I had already waited an extra 2 weeks. I never received a call and a new one was ordered without my approval. If I knew my shpping would not be reimbursed it would have been cancelled right then and there. Now that I have received the second mount, over a month after the order was placed, I have called 3 times to speak to a supervisor about having my shipping refunded or at least paid for to have the item returned. WORST CUSTOMER SERVICE EVER.. I will never order from them again and do not recommend anyone to purchase their pieces
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Posted by Anonymous on 2009-12-29:
Why would you need shipping reimbursed when they shipped you a second one in place of the lost one? THEY have paid shipping TWICE, AND they are out ONE item. YOU paid shipping ONCE and are out NOTHING.
Posted by MetroBarb on 2009-12-30:
Actually, they only paid shipping once.. I paid it the first time. I paid to receive the item by a specific date which they were not able to honor, some kind of reimbursement would have been good customer service. I would have cancelled the order all together at that point and they would have been out my payment, shipping, and one item, it was the least they could have done.
Posted by Anonymous on 2009-12-30:
Shipping carriers do not work for free. THEY paid the shipping company TWICE. YOU paid ONCE. Thing happen and they clearly gave you good customer service by shipping a second product that YOU asked them to when FedEx lost the original shipment.

YOU are the kind of customer that causes nightmares.
Posted by *Brenda* on 2009-12-30:
I agree with the OP.
Posted by Anonymous on 2009-12-30:
Brenda, of course you do. FedEx lost the original shipment. The OP demanded another be shipped, and the company did so. The OP received the second shipment, and the OP wants MORE. The OP deserves nothing more.
Posted by Anonymous on 2009-12-30:
I am confused. It sounds as though the OP wants to return the item at this point. If this is true, I dont think her return shipping should be free. Unless of course, ZGallerie offers free return shipping.
Posted by Anonymous on 2009-12-30:
As always I gotta agree with *Brenda*.
Posted by Anonymous on 2009-12-30:
Stewart, show some dignity and stop kissing up to my good friend, Brenda!
Posted by *Brenda* on 2009-12-30:
When a customer is inconvenienced like this a company should want to make up for it, to keep the customer. In this case not only is she charged for shipping which took much longer than she was told but then they reordered without permission! Unacceptable!
Posted by Anonymous on 2009-12-30:
The OP DID request a reorder. She contradicts herself here:

"A reorder was place without my approval. I was waiting to hear back from someone about having a new one shipped with expedited service"

Exactly HOW is it a reorder without permission, when you were waiting for someone to call you back ABOUT a reorder? You already told them you wanted one, and to have someone call you back. Instead of calling you back, they reissued the order, which you received. Which is ALL you were due.

And the last time I checked, FedEx was an independent company. HOW is the company at fault for FedEx losing the shipment?
Posted by Anonymous on 2009-12-30:
Actually, reading the review and the comments again, I do think I agree with the OP.

The OP indicated this was a gift, and when FedEx lost the shipment, the OP called the company to see about getting a replacement with faster shipping.

Now, if the company shipped it via regular FedEx, no overnite, etc with out calling the OP back to confirm, I see this as poor service.

The OP needed the gift in a timely manner. Not the companies fault FedEx lost the item, however, if she was waiting to hear back about expedited shipping and they shipped without confirming, that is poor service, IMO.
Posted by Anonymous on 2009-12-30:
Rave, again, unless the OP PAID for an requested express shipping, it is not guaranteed to arrive by a certain date. And in that event, you only get the shipping refunded. Sounds like they paid cheap shipping, FedEx lost the order, and the company reshipped it, which the OP got. That is all the company should do.

I don't know why this is so hard to understand.
Posted by Anonymous on 2009-12-30:
Lady. I dont think you are reading the review the same way some others are. I think you are missing the part where she said it was a gift, was waiting for a call about expedited shipping, and they sent it anyway.

She needed it in a timely manner, it appears, and now needs to return it due to not getting it in a timely manner. THAT part is the fault of the company, as it appears she asked for expedited shipping the second time around and was waiting for a response.

Please dont be insulting with comments like " I don't know why this is so hard to understand" People are viewing the review differently and we will never know unless the OP comes back to clarify
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Customer Service Horrible, Package
Posted by Kriste on 12/22/2008
REDDICK, FLORIDA -- I have had horrible customer service about a Christmas internet order I made. I paid to have priority mail. My order arrived with the items thrown in the box. some of the items had fallen out of the packaging. My order was incomplete. I was to get a box of six fancy pencils. One was thrown in the box willy nilly. When I first called when it wouldn't be to late to get me the rest of my order on time. I was on hold for 25 minutes and they kept putting me on hold when I finally got through. They told me that they would correct the problem. It hasn't been corrected and tomorrow I travel for Christmas. No gifts. I've been on hold so far waiting for my call to be answered for 43 minutes. One message said due to high volume call back at another time. Now that doesn't surprise me.

If other experienced the same as me. I want a refund on my shipping and a credit for the products that didn't arrive on time! If they ever answer the phone!

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ZGallerie Returned Item: No Credit Issued
Posted by SMT on 10/09/2007
PITTSBURGH, PENNSYLVANIA -- Now that I found this site, I would also like to share my experiences. We have encountered serious problems receiving a credit for an item we ordered in April 2007 and cancelled in September 2007 after a series of issues prevented us from receiving our order.

The customer service team has been very difficult to work with and has done nothing but provide us with inaccurate and incorrect information.


In April, we ordered the Ricki Sofa and Ricki Accent Chair. We placed 50% down at the time of purchase and then paid the remaining 50% in May before the items were to ship. We were given a delivery time frame of late June.

At the end of June, we received a phone call from the delivery company that there was damage to the wood on the sofa and that a replacement piece would be ordered promptly. We did not hear from the delivery company again until August 2nd. The replacement furniture was not deliverable yet AGAIN due to damage to the fabric on the chair.

We contacted the store from which we ordered the furniture and explained the situation to them, and that we considered canceling the order as we were now concerned about the quality of the furniture. They offered to “fix” the situation by delivering the damaged furniture to us so that we had furniture while we waited for another replacement. This was obviously unacceptable, so after much deliberation, they reluctantly offered us a $250 gift card to keep the furniture order open. They also told that us they would rush the order and it would only take 2 – 3 weeks for delivery.

After 7 weeks and no communication from the store, we cancelled the order. This was done on September 13th. We still do not have the money back. We are awaiting a credit that has been paid to Z Gallerie for 5 months now, yet we have no furniture in our possession.

Upon speaking with the customer service team several times, who assured us that the credit has been finalized from their side (as of October 4th), we are still awaiting this credit.

I see that many people have similar experiences and am wondering how ZGallerie continues to get away with this.
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Furniture Infested With Wood Boring Beetles
Posted by Mamarama on 09/05/2007
80301, COLORADO -- Buyers beware! I bought the Java Daybed for my 2.5 year old daughter and it arrived about 2 months after I ordered it. Everything was fine for a while and then I started noticing these weird bugs in her room. They looked like really big ants with square heads. We had stored her crib mattress under the bed and when we pulled it out, there were little mounds of sawdust on it. The bed turned out to be infested with wood boring beetles! When I called customer service, their management was all out to lunch. 4 hours later, they called me back and essentially said, "they're not termites, they're beetles. It happens sometimes overseas. Sorry. We won't have another bed until October." I will never ever purchase anything from them again. Their customer service sucks and the furniture was not worth the headache of wood boring beetles. Oh, it also took them 5 days to pick up the bed after I called it in and the delivery memo said "This bed needs to be burned and pictures of the burned bed need to be emailed".

Now I'm stuck with an unhappy toddler and I have to find a new bed for her as well as calling an exterminator.

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Posted by moneybags on 2007-09-05:
Tell the exterminator that they might be Powder Post Beetles.
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