80301, COLORADO -- Buyers beware! I bought the Java Daybed for my 2.5 year old daughter and it arrived about 2 months after I ordered it. Everything was fine for a while and then I started noticing these weird bugs in her room. They looked like really big ants with square heads. We had stored her crib mattress under the bed and when we pulled it out, there were little mounds of sawdust on it. The bed turned out to be infested with wood boring beetles! When I called customer service, their management was all out to lunch. 4 hours later, they called me back and essentially said, "they're not termites, they're beetles. It happens sometimes overseas. Sorry. We won't have another bed until October." I will never ever purchase anything from them again. Their customer service sucks and the furniture was not worth the headache of wood boring beetles. Oh, it also took them 5 days to pick up the bed after I called it in and the delivery memo said "This bed needs to be burned and pictures of the burned bed need to be emailed".
1 Replies - Latest reply on 09/05/2007Add reply
Now I'm stuck with an unhappy toddler and I have to find a new bed for her as well as calling an exterminator.
The merchandise was poor quality and scratched. We were told that we could not return for a refund only an exchange and they didn't refund the shipping charges. So we had to pay for them to ship us damaged merchandise. Add reply
ORLANDO, FLORIDA -- I have spent 5,000$$ at the store on furniture . Sales associate Anita recommended I open a credit card which would give me 0% interest for 12 months. According to the store managers Terri and Charlotte I declined it and chose to pay 25% interest on 3,000$!!!!!!!!!! Never received any paperwork for the credit card info, and was never explained the options. Was bluntly lied to about the financing and tricked into high interest.Add reply
Worst Customer Service EVER
GARDENA, CALIFORNIA -- I ordered an iron wall mount as a gift over the phone. First shipment was lost by FedEx, I spoke to 3 different customer service reps all of whom said they would call me back with information and never ... read full review13 Replies - Latest reply on 12/30/2009
REDDICK, FLORIDA -- I have had horrible customer service about a Christmas internet order I made. I paid to have priority mail. My order arrived with the items thrown in the box. some of the items had fallen out of the packaging. My order was incomplete. I was to get a box of six fancy pencils. One was thrown in the box willy nilly. When I first called when it wouldn't be to late to get me the rest of my order on time. I was on hold for 25 minutes and they kept putting me on hold when I finally got through. They told me that they would correct the problem. It hasn't been corrected and tomorrow I travel for Christmas. No gifts. I've been on hold so far waiting for my call to be answered for 43 minutes. One message said due to high volume call back at another time. Now that doesn't surprise me.
If other experienced the same as me. I want a refund on my shipping and a credit for the products that didn't arrive on time! If they ever answer the phone!
ZGallerie Returned Item: No Credit Issued
PITTSBURGH, PENNSYLVANIA -- Now that I found this site, I would also like to share my experiences. We have encountered serious problems receiving a credit for an item we ordered in April 2007 and cancelled in September 2007 after ... read full review