ZipZoomFly

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How do they get this bad and still stay in business
Posted by on
NEWARK, CALIFORNIA -- I placed and order for a CPU on June 6th. ZZF charged credit card on the 7th. Website advertised shipping by FedEx ground at no charge. Online order status claimed the item was shipped on the 8th, and I was provied a "FedEx" tracking No. Issued tracking number was no good. Checked repeatedly throughout the remained of the week. Number was still no good. Item status was still listed as shipped.

Contacted customer service via email. Received this response:

Dear Customer,

We apologize, for some reason the tracking information is not uploading on your package. We are working on the issue with FedEx. We suggest you check your tracking number again at a later time. Please feel free to contact us if you need anything else.

Regards,

ZipZoomFly.com Customer Service

510 897-1890 x2200

A few hours later I received this email:
Dear **********,
Thank you for shopping at ZipZoomFly !
This e-mail is to inform you that your order has been shipped out.
The following information is for your reference:
* Order No.: Z4702726
* Order Date: 06/06/2010
------------------------------
SUBTOTAL : $24.99
SALESTAX : $0.00
SHIPPING : $0.00
TOTAL : $24.99
------------------------------
* Ship Via: UPS 5-7 Day Delivery
[Ship Date :] 06/10/2010 [Tracking No:] 1ZV6148A0355746860


Then the next day, I got this:

Dear **********,
Thank you for shopping at ZipZoomFly !
This e-mail is to inform you that your order has been shipped out.
The following information is for your reference:
* Order No.: Z4702726
* Order Date: 06/06/2010
------------------------------
SUBTOTAL : $24.99
SALESTAX : $0.00
SHIPPING : $0.00
TOTAL : $24.99
------------------------------
* Ship Via: UPS 5-7 Day Delivery

[Ship Date :] 06/11/2010 [Tracking No:] 1ZV6148A0355746860

Look at the ship dates. 10th then 11th, and now being shipped via UPS.
Remember that the online status has been listed as shipped since the 8th.


     
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User Replies:
biomajor on 06/12/2010:
Have you submitted your tracking information through UPS's site? I just did and it was actually "on the move" on the 10th with an expected delivery date of the 17th.
DaJoMo on 06/13/2010:
I think you missed the point. Yes the UPS tracking No works and indicates the item is in transit. The item should have arrived by the 14th at the latest. The biggest complaint is still the fact that the online order status has been "shipped" since the 8th, not only that, but they lied about FedEx being the shipper and that it had been shipped when it did not leave the warehouse until the 10th or the 11th depending on which email you believe.
DaJoMo on 06/15/2010:
OK just an update. Checked tracking w/ UPS. No status change in 4 days. Can't track the package. Remember that the order date is still posted as 06/06/10.

SAN PABLO, CA, US 06/11/2010 4:18 A.M. DEPARTURE SCAN
06/11/2010 12:22 A.M. ARRIVAL SCAN
MENLO PARK, CA, US 06/10/2010 10:10 P.M. DEPARTURE SCAN
06/10/2010 7:08 P.M. ORIGIN SCAN
US 06/10/2010 6:53 P.M. BILLING INFORMATION RECEIVED
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Avoid this company
Posted by on
On December 30, 2006, I ordered two hard-to-find BenQDW1650 DVD burners from ZipZoomFly. This was my first order with them, as I’d heard very good things about them. I posted my “new find” with a user’s forum and then several others followed suit. As shipments began to reach the customers, it was discovered that the wrong item entirely was being shipped out. ZipZoomFly was shipping 1650V DVD-ROM drives. Naturally the RMAs began to hit. My shipment was one of those which got switched, too.

I received my package on January 8, 2007 and immediately requested an RMA. An RMA was almost instantly issued along with a statement they would issue a prepaid shipping label. Well, that never happened. What they did issue a day later was supposed to be a FedEx RPS (Return Package Service) shipping code which I was to take to FedEx and they’d do their thing and that’d be it.

It took my lunch hour on January 10 to take care of it and wouldn’t you know it, the clerk at FedEx had no clue how to do this service. After asking around and apparently getting some info, he informed me the FedEx PRS RMA label number was invalid, that I had to contact the vendor (ZipZoomFly).

I called ZipZoomFly only to get an automated service telling me to leave my name and number and they’d call back. Then, I emailed them asking for a reissued label with a valid number or an actual return label I could print out. The reply from them was their manager has been informed and I’d be getting a new, valid number. They did send the same number back, but this time they included the .PDF for me to print off. Initially they said all I needed was the FedEx return number.

In the meantime, I’m still out $78. That was my first and last order with ZipZoomFly, even though they promised a full refund due to their error.
     
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User Replies:
Anonymous on 01/10/2007:
To the Moon Alice! Zip Zoom!
Anonymous on 01/11/2007:
ronm, please keep us up-dated on this issue and let us know the out come.
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Unzipped my fly
Posted by on
POOVILLE -- I have done rebates for years so this isn't my first rodeo. These amateurs have put me off them and as a result of not honoring their rebates I will not be shopping @ the fly no matter their price point. If it looks like poo, if it smells like poo, and if it has a fly, it must be poo.

unzipped
     
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User Replies:
beanbagbritches on 03/13/2010:
I have no idea what this is about. Please give more details about your experience!
Skye on 03/13/2010:
What reason did they give for not honoring rebates?? Or did they just ignore you?
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