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Southern Detail Worxs, Knoxville, TN Complaint - Horrible Customer Service!!

Review by Swtpea1462974 on 2011-06-10
I purchased a gift certificate for this car detailing establishment that was worth $65. I mistakenly missed the expiration date and let it expire by a few days. I contacted this company to see if they would still honor it. They told me no and were extremely rude about it! They would not even consider meeting me half-way and crediting me a portion of the certificate amount. The man actually hung up on me!

VERY POOR CUSTOMER SERVICE!! If this is how they treat customers calling to inquire about service then think of how poor their actual car detailing may be. DON'T GO THERE! There must be better car detailers available who actually treat their customers with respect!
Comments:5 Replies - Latest reply on 2011-06-10
Posted by MJGoldfarb on 2011-06-10:
Expiration date means just that. Was the date printed on the certificate? You didn't use it by a predetermined date so don't blame the company for the loss & want their rules not apply to you - just everyone else. However rudeness by the representative is not acceptable.
Posted by madconsumer on 2011-06-10:
I agree, an expiration date is just that!
Posted by Anonymous on 2011-06-10:
If they made an exception for you then they would have to make an exception for everyone. What would be the point of an expiration date if they gave everyone a grace period?
Posted by trmn8r on 2011-06-10:
I'd look at it this way. If they pay such good attention to detail on expiration dates, they probably do a darned fine job detailing a car.

I once was a member of a consumer feedback website where the moderator had this idea that every customer should be given an exception as part of good customer service. I don't subscribe to that view - if an expiration date doesn't apply, it isn't put on the offer in the first place.
Posted by Anonymous on 2011-06-10:
I agree on exp date. But I'd have no problem if they offered a grace period.

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