Air France Complaint - Stole My New Laptop And They Don't Care

Posted by madconsumer on 2011-06-10:

it is never wise to check valuables, even when locked.

Posted by jktshff1 on 2011-06-10:

+10 mad, bad as that is. I carry on my laptop case with scripts and valuables in it. Only thing in my luggage is dirty laundry.

Posted by trmn8r on 2011-06-10:

I'm sorry about what happened to you, but I NEVER check a computer, camera, etc. The main reason is bags can get lost way too easily. Next comes damage in handling, and then there is theft. Too many risks.

You haven't received a response, but have you tried calling for a status on your claim?

Posted by Bete Noir on 2011-06-10:

CofC's (contract of carriage) specifically spells out you are not covered for electronics. Thieves are everywhere. Sadly you need to safeguard computers by keeping them with you not because of their replacement value (they are dirt cheap) but your information and what can be done with it - computers are much akin to leaving your wallet laying around - most times the cash is the least valuable

Posted by alfaris on 2011-06-10:

I know it was mad to put it in my bags, I though they will responsible about every things inside it.
thanks to all
thanks dear trmn8r for your care and kind

Posted by alfaris on 2011-06-13:

Hello every body, in fact i get response from air franc today but I don't understand what they want ?

please see >>


Thank you for your message. Please accept our apologies for the inconvenience you mention.

In order to assist us with your claim, we would be grateful if you could send us the following supporting original documents:

- The receipts for the missing items
what does they mean ?
thanks