Rent-A-Wreck Of America Complaint - Worst rental company
I booked a rental car with them for pick at 7:00PM when I was directed to them from Kayak. For some reason their website changed my pick up time to 12 Noon. I realized the booking error and called them in less than 5 mins. They asked me to cancel the reservation because their airport location at Seattle airport closes at 6:00 PM. I told them the whole situation and requested them to cancel my reservation and I ws told that I will be charged $45 cancellation fee. The representation was a jerk, I asked to be connected to a Manager. I was told that no manager on duty. I called 5 times (over a period of 4 hrs) afterwards and could finally speak with a manager who is even a bigger jerk and hung up my phone after listening to the situation. I called again 5 times during next 2 hrs and spoke the first person who kept repeating himself like an idiot.
End result, I had to pay $45 because their AIRPORT location closes at 6:00. I have never seen any airport location closing so early.