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Total Protect Home Warranty Complaint - Do yourself a HUGE favor. Stay Away from these scammers - Home Service Insurance Package

Home Service Insurance Package - Complaint
Review by jojoman on 2011-06-10
P.O. BOX 550247, FLORIDA -- This is far from a favorable review. I purchased this plan through Bank of America back in 2008. I did not need them until April of this year. My furnace was leaking co2 into my house, so I called them. I did not get a reply for over one month. By then, it had warmed up, and I found that my central A/C was not working. I called again, and one week later they sent out a service man. He told me that there was a hole in my heat exchanger, but needed proof for the insurance company, and that he would be back the next day with a camera. I never heard from him again. I called and called and called, but got and am still getting a comlete and utter run around about electrical wiring, and codes and more bullcrap. Everything they are saying is listed as covered in my contract. This was a GREAT company as long as they were taking money from my bank account every month. I have submitted a complaint to my state attorney generals office, and am fully prepared to sue in court if that does not produce any satisfaction for me and my family.
Comments:
Posted by Alain on 2011-06-12:
You can also submit a complaint to http://ftc.gov/bcp/consumer.shtm
From what I've seen of the reviews about these 'Home Warranty' plans, a lot of them seem to spend more time figuring out how to deny claims instead of fixing problems. We maintain a household bank account that is used specifically for unexpected home repairs. It means that when something does happen, we can call for service from a reliable contractor (we keep a list in our phone book) and get the problem corrected promptly.

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